Mavis Discount Tire

As you can see from the reviews below Mavis has a very poor track record. Had I thought to read before having my car serviced there, I would not be sharing a story here as well.
I took my car in because I was a little concerned with the wear on my tires how ever I did not express this I just stated I was going on a road trip and need my car inspected fully.
It was suggested that the shocks and struts be changed as well as the rotors and pads and rotation of the tires.
Since the work was preformed there is no difference in the brakes, leading me to believe as previous complaints, the work preformed was not necessary. The rotors that did install rusted in 3 days, however the work that was really necessary I was never told about. Fortunately an outside mechanic informed me 2 of my tires were shot. Mavis never mentioned this, luckily I was able to replace them before my road trip that could have turned out to be a dangerous situation.
I have since returned to Mavis 4 separate time to give them the opportunity to correct this situation to no avail. I have contacted corporate via email and phone call, no response. The Better Business Bureau is no involved and they have received no response.
Stay away from Mavis Tires they use cheap materials, have poor customer service and do unnecessary work to bleed your pockets dry.

I brought my Toyota Rav in to do a tire rotation as part of the warranty after buying 4 tires from the same dealer on Rt 211 in Middletown NY. I was told it needed a TPA sensor replaced and a tire repaired for a slow leak. I had everything done and then had to return three times because i kept getting an indication that i had an air leak. In each case i had to wait well over an hour for them to find what was wrong, this is unaccpetable and I will NEVER return and let everyone know how bad the service is with Mavis and moreover at this location.

D & I Vazquez
[protected]@twc.com

Customer Name: James Brady
Phone Number [protected]
Date of visit: 6/9/2017 & 7/21/17
Customer Invoice: [protected]
Email: [protected]@gmail.com

I would like to request a full refund as I have been a long standing customer of Mavis (10 years). I received almost $700 in work and my brakes are still not operating properly. Brakes still squeaking and not stopping properly, even after 500 plus miles after work so they can break in. The stopping was better prior to my visit. For the amount of money I paid I expected better from Mavis. If you pay for a service like brakes rotors etc, you would expect the initial problem to be fixed. I took off one day from work(lost pay), took off a second day to get fixed(lost pay), now I still have the issue and refuse to go back a third time to have fixed.

I am very disappointed as I have always spoke highly of Mavis and sent my family and friends to your shop. I will unfortunalty have to go to a different institution to have this resolved and now pay more money. Your company is really going to have to do the right thing for me, my family, and friends to come back and have work done.

Please advise on how we can resolve this issue.

Thank you,

I had my 2005 jeep liberty in for a censor tire valve to be replaced on the passenger back tire yesterday 07/12/17, and they called me and said the front passenger censor valve needed replacing also. I told them I only had the money for one censor valve to be replaced that day but would have money the next day to replace the other valve. They did nothing to the front valve and let me leave with the tire like that which I had no idea was going flat because the day before I filled all tires with air and only knew that the back censor valve was broken no others. The could have at least put a rubber valve on till the next day but did not. The previous time I had the jeep in to this Mavis Tire they told me, and it is also in their computer, that I had a spring broken and I had to buy a pair because you cannot buy just one. They cost $180.00 plus tax for a pair. Yesterday I went to another Mavis Tire and they fixed the front censor valve for me and told me that I have NO SPRINGS broken. I have been going to this Mavis Tire for more than a decade having repairs done and now I don't even think I needed half of them. I want to be compensated for their negligence, I have my small children in this vehicle all the time. Something must be done to stop them from screwing people out of money we just don't have.

I just picked up my vehicle from Mavis today. As I was coming home I pressed on my brake to stop and my peddle stopped all the way to the floor. Not including my caps on my tires were not placed back on. I had new calipers put on and I have a rubbing noise on drivers side front tire. I am very disappointed with this service. I paid so much money to get my car fixed to bring it home worse. Very dissatisfied customer. I need for someone to contact me to fix my car.

Took my Ford F-350 in to mavis tire cobleskill NY due to front end noise on passenger side and the steering was choppy. I was told I needed upper and lower ball joints on both sides and it would be done the next day. After 4 days I needed the original quote plus front calipers and pads. I was also told I needed a new hub as it came apart in pieces, I took the truck without the new hubs and wasn't a mile down the road when I had the same issue. It went back and got new hubs, it still isn't right and still has virtually the same issues. I spent around 1500 on repairs, I complained to the garage manager and also the district manager. The district manager told me if I doubted any of the work needed to be done I should have checked it when they took me out to the garage to show me...so I asked him I can grab tools and work on my truck while here? What a stupid thing to say to a customer. Ask yourself what garage is so scared it feels the need to audio and video tape the place, the trust of the employees must be real high. I find it funny that the cameras are recording yet the managers mustang is in the bay inside the garage more than out in a parking spot. I would be careful having your young girls go there with the family while getting repairs or the person paying the bill won't be the only one getting screwed. I don't know what's wrong with my truck but I was told to bring it back in so they can add more parts and labor to my ongoing screw job. I'm sure it still won't be right. I want to see the video tape of my truck getting repaired, if not I'll be taking them to court

6/21/2017

A pin on a rear brake jammed and started squeeking and pouring out brake dust. The pin also put a grove in my rotor. I took it to the Mavis on South Ave, in Westfield, NJ. I was told the rotor could not be cut because rotors are made very thin these days. So I said, in that case replace both rotors and the pads on both sides. Grease the calipers.

Then I began to notice a shudder from the front end. Most likely because of a warped rotor. So I took it back to Mavis and had them replace the front rotors and pads. However, the shudder from the front end was still there. So I took it again to Mavis. After waiting, the mechanic took me into the bay to see what was being done. I still don't know what was done because they had all 4 wheels off the car and I could see the build up of rust and dirt showing NONE of the rotors had been replaced.

They tell me they'll fix it. So they say the car is done and I take it home. A few days later I look through my alloy wheel at the rear rotors. They are new and shiny. So I look at the front rotors. They're the same old rusty rotors I started out with.

So I went back back and the owner told me the front rotors had been replaced. I said go look at them. He wouldn't look at them but insisted they were new. So I told the front desk man to go look at my front rotors. He wanted no part of it and vanished into the back.

In my case at least, it's fair to say these people are liars and thieves. Maybe I was treated this way because I'm Hispanic. But in any case the people at this Mavis will rob you blind if you let them. I fought hard to stop them robbing me and still got stuck with my old front rotors when I had paid full price for new ones.

Don't say you weren't warned.

I had a 4 wheel alignment on my 2011 Mazda performed by Mavis on 12/22/16. I also bought two new tires from them at the same time and had them mounted on the front and had the tire that were on the front, that I also bought from Mavis on 3/31/16 moved to the back. In April 2017 I was told that both my rear tires were significantly worn on the inside rims, a definite sign of misalignment. I went back to Mavis and was told this was due to faulty shock absorbers, though when the shcks are gone the pattern or ware on tires is completely different, and that I need to have them replaced and a new alignment and tires. Between the alignment in 12.16 and now only 6, 000- miles have been put on those tire which showed no uneven or unusual ware at the time they were rotated to the rear positions. I have photos showing the ware on the tires, and the condition of the shock absorbers and the fact that the bolts used for wheel alignments weren't even opened . I want Mavis to do another wheel alignment and provide new tire to replace the ones that were destroyed by them die to bad or non-performance of the alignment.

I took my 2003 Cadillac to New Hyde store Facility# 7072825 to replace two tires, and 3 wiper blades including wheel alignment after placing the new tires at the front. Today, I was totally shocked by what they did. Installed the new tires rear, placed 16" and 22" vipers at the windshield, no rear wiper blade was changed. When I pointed out to the store manager Mr . Kurt about these things He was so mad and tried to teach me about tires and his experience on the Job. I was not given the alignment receipt. I am totally upset and disappointed

About 2 weeks ago I was at 3209 Chili Ave Store, Rochester NY having a tire rotation. While waiting for my car the manager (I believe his name was Troy) was at the desk taking care of a customer and called one of his employees out to the desk. At that time he asked why something wasn't done to a car and when the employee explained he had never done that with the work that was done on the car. The manager started yelling at him and told him its going to be done now and continued to tell him several times over and over. The employee was very calm and told him ok and went to do the job. A few minutes later I was called up to the desk and was told your done and my keys were tossed on the counter. I had asked if they found any problems and he said I could go, I was done. I walked out and was very upset the way he treated his employee and then me. It was very unprofessional and uncalled for. I had purchased my tires there and if that's how you treat customers when you offer free tire rotation with the purchase of the tires maybe I can find a place that can treat a customer with respect the next time a need tires. very disappointed.
Kathie McClellan

Warning, warning, warning if you love and take care of your car, Plus value your life stay away from Mavis Tire 319 Main Street Madison New Jersey.
Got a flat at church this past Sunday dealership in town not open on Sunday had tow truck take my car down the street to Mavis Tire.
My front driver side tire was flat this was a new tire purchased less than 6 months ago at Madison Honda.
Here's where the problems begin:
It took five and a half hours to place a new tire on my car, Plus as a added bonus the service technician broke the lug nut I allso had the oil change due to the indicator light on. My car was finished right at closing time.
Go to get in my car start the engine and the tire pressure indicator light is still on back in to the dealership I go and ask the service manager behind the front desk was there anything wrong with my car still? His answer to me was, once you started driving the car the indicator light would go off.
Dud I knew that! I walked out and thought this to be very strange every time I go to the dealership when I leave there's no indicator lights still on.
I get less than 5 minutes down the street and my car starts to violently Shake I quickly pull into a gas station get out look at the front passenger side tire and it's flat.
Mavis Tire let me leave there business with a second flat tire. I called this Shoty work but also very dangerous this kind of poor work endangered my life because I was a minute away from getting on 287 a major highway located here in New Jersey.
Monday morning I had my car towed to Madison Honda the service tech knew what the issue was right away all four tires had pressure monitor valves cap on them.
The caps monitor the tire pressure and pop up alerting me visual when the tire pressure was getting low.
Well the caps were old and pressing against the inside valve located in the air hose that was the reason why I was losing air out of relatively new tires, Air was slowly escaping out of the pressure valve cap.
Basically what the service tech at Honda told me I paid for a new tire that I really did not need.
What could have been a easy fix ended up being a hot mess. Plus am out $173.00 dollars.
If you value your car do not go to Mavis Tire 318 Main Street Madison New Jersey.

I recently went to Mavis in Hudson NY and had 1100 dollars of work done when I actually went for a tire repair I was told all that work needed to be done. After six hours of waiting when I was told only one and a half hours I take my car home it now has a front end vibration I go back the next day and after two more hours I'm told their puzzled come back in a week if not gone so I did two more hours and now I'm being told I need a tune up cause when they put my new wheel bearings in my spark plugs and wires are bad and I need a tune up. First of all the wheel bearings are way far apart from the spark plugs I know people who are mechanics. Every time I go for some thing simple it costs me a fortune and now I'm reading all the complaints on your site. I want for you to pay for the tune up since it took two weeks to come up with that bs. If not I'm going to take this further and I'm going to get the word out about how crooked you are. I live in valatie NY I need to get this done asap as my car vibrates all over the place. I would like a gift certificate or some thing sent to me to get this done I am not happy at all. I give a lot of business to Mavis but I won't any more if you don't satisfy this. Deirdre rice.[protected]@toast.net. deirdre rice 3337 us highway 9 apt2 valatie NY 12184.

Tonight I stopped by Brewster Mavis and walked into schedule the tire install of new cooper six tires. I entered the door and Peter was standing behind the counter. He finished helping the customer at the desk. Then I walked up to the desk and Peter says I get to you in a minute and he then goes and starts talking to a cute girl that I had already asked if she was next and she said that she was already being helped. Every time I go into that place Peter is always nasty. This was the last time I will ever go to that place. I will be taking my $1000 tire purchase else ware. I suggest every one goes some where else because in this world the customer should not be treated like crap or that we are bothering the salesmen. A salesmen who makes commission on every tire he sales. Also FYI always ask if they can charge $9.99 for the mount and balance instead of $19.99. This is one place that all Mavis will flex on.

On Jan 15, 2016 I acquires from Mavis Tire Supply LLC at Riveriside - CT (Christopher Snyder - Asst. Mgr) four Michelin tires 235/60HR18 for US$ 823.96 (US$ 205.99 each) with the promise of a Factory Rebate equivalent to the value of one tire.
Forms were filed and sent on JAN 19th . No response to date.

Complained with Customer Assistance of Michelin and they claim Michelin did not have a Nationwide Rebate Program effective that date, but they could have a specific one and suggested I call Cedar Rapids one. I returned to Mavis and they also confirmed I should call Cedar Rapids Customer Assistance on [protected]. I tried numerous times to call there with no success. Additionally, no one answer my sixteen requests to call me back.
Michelin produces good tires and Mavis provides a good service, however I fell trapped by them. Want my promised rebate that is taking in excess of three months

I took my car to Mavis to get an inspection in which my wife and I waited in their waiting room after they finished as the worker was moving my car they backed it into the garage door. The problem didn't start until we pointed out the damage to our car. They were denying the damage saying the door was 90% up and it was on video so I asked to see the video I was told a regional manager has to be there. I waited a day didn't hear from the regional manager so I call the corporate office I eventually got a call back from the manager saying that the video was inconclusive and that they would pay for the damage after getting the estimate for the damage they ask me to take it too one of their guys for a second opinion in which I did. After that they decided they would only pay for the damages if I take it to their guy and threaten to only now pay for specific damages if I go to my guy

I strongly suggest you go elsewhere to get your tires. If you do decide to go to Mavis and are expecting a rebate, be careful. I have been going back and forth with the store for months and since they made a mistake and do not keep accurate records, they will not give me the rebate as noted on my rebate form.

I had previously bought Tires at this location--they were rated to be 60, 000 mile tires and I only got 37, 000 miles out of them--I went their to try to get them to pro rate the tires under Michelins wear warranty--I saw the Manager and he put the car on the lift and then proceeded to tell me that the reason the tires went bad was because all 4 struts needed replacing--quoted me a total rip off price of $1000 for this work--the car has 76, 000 miles on it--it is a Toyota Camry Hybrid--I decided to have the Toyota dealership look at it before doing the work--GUESS WHAT---all 4 struts were fine-----MAVIS TIRE and the manager of the mount sinai ny location lied to me--I WILL
NEVER GIVE THEM AOTHER DIMES WORTH OF BUSINESS.

My car needed a tire pressure sensor. I asked Luigi at the service desk for a price. He told me that he did not know because my car needed to be brought into the service bay to be looked at. I waited and then asked for my keys to be returned. He refused to do so saying that my car was in the service bay which it was not. I could see that my car was still parked outside. I demanded that my keys be returned. He finally complied. This Luigi tries to tell customers to purchase additional services. He also is very arrogant.