Mattress Warehouse — no warrany/no return/liars
DO NOT GO THERE EVER. I went in to buy a new mattress and explained I have a bad back. I was directed to the memory foam tempurpedic by the salesman. I explained that I had never had this kind of bed, but the man assured me there was a 90 day try it policy and that I could just return it if I didn't like it. I agreed then and paid a huge $1900 with a free box spring and free delivery. I got the bed in plastic wrap. I opened it AFTER the delivery men (who did not know English by the way) and found the box spring was ripped. I called the store and was told that is common if it is not wrapped at a certain tempurature and well and that they would give me a brand new one. I waited for 2 weeks and never heard back from them. I then decided to return the mattress and box spring. I called the store and said I did not like the mattress and wanted to return it. The lady on the phone said I could not since I did not sign that option on a piece of paper. I told her I was not given any paper, and she said the salesman had failed to give me one, but it was too late now. I marched into that store and met her and a male salesman. I was upset. I demanded a refund, but they said they had to call a "district manager", some fake person somewhere. Then the girl said I could exchange the mattress only and NOT get my money back. I was stuck, so I agreed. I was pointed to a Sealy Cool Springs and was told I could have it for the same price even though the tag on this mattress was about $300 more than the tempurpedic. I then agreed as I had no choice and then I thought I was getting a bargain and a better mattress. I went to check out and then I was informed I had to pay a restocking fee! I said I didnt' know what they were talking about, and they said I should have been told by the original salesman. I told the girl again I was not willing to spend more money. She said she had to call the "district mangage" again. I was in the store for 3 hours this time and each time a customer came in, they had me move away and try out a bed far from the new customer. Finally, I was told I could have the Sealy bed for an extra $63. I paid this against my better judgment. I came home and logged on to their website only to find the exact same Sealy bed for only $1299 with a box spring. I had been had and lied to. These people are thieves and liars, and I am willing to bet that the beds are used. NO NOT GO THERE EVER.
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