Sit ‘n Sleep reviews & complaints
Sit ‘n Sleep complaints 14
Sit ‘n Sleep - Delivery time
I've visited Brea location and purchased the Kingsdown Mattress on 9/7. I have also asked if I needed a bed box (foundation) for the mattress and they said I didn't need it. Therefore, I purchased only the mattress and it was delivered on 9/9. When it arrived, I placed the mattress on the bed frame and it didn't look right. So, I called the Brea location again on 9/9 and they said that I needed the bed box (foundation) for the mattress. Therefore, I told them to order one for me. They said in order for the delivery to occur on 9/10, that I would need to come in before 6pm on 9/9 for the delivery to occur on 9/10. Therefore, I had to cancel my appointment and went to the store to make the payment. I got there on 9/9 and made the payment and they confirmed the delivery is scheduled for 9/10 and that I will get a call between 6pm - 10pm with the time on 9/9.
I did not receive a call on 9/9 so I called the store on 9/10 at 10am and they said they will find out and call me right back. After waiting 2 hours, around 12pm I called again and they said they will find out and will call me back in 10 minutes. After waiting another 1 1/2 hours, I called again and they transferred me to the delivery department. Delivery department stated the delivery was scheduled for 9/11 and transferred me to the customer service, which later transferred me back to Brea location. At Brea location, they stated that Delivery Department screwed up that the delivery will then happen on 9/11 and nothing they can do.
I had to cancel two appointments and now another appointment for 9/11 for the delivery; once on 9/9 when they told me to come in to the store before 6pm to make the payment to schedule the delivery for 9/10; second on 9/10 to accept the delivery (which I've called 3 times and waiting 4+ hours and found out that the delivery will take place on 9/11); third on 9/11 which I now need to cancel because they said it is NOW scheduled for 9/11.
If they were honest with me from the beginning then I never needed to cancel my appointments and didn't need to go through all this.
Very disappointed with Brea location service.
We purchased a Serenity king mattress from Sit and Sleep in Murrieta, CA in May 2016 order number [protected]. It failed the first month we had it, tried to return it and was convinced by the staff...Read full review
Sit ‘n Sleep - Mattress
We just bought a mattress from Ali at Sit n Sleep Murrieta. The mattress in the store was perfect, but the one that was delivered was hard as a rock. I splurged on this mattress because i have a herniated disc in my neck and needed the best i could get. 2 years of physical therapy went down the tubes in one week one this thing. both my arms are numb and i am in constant pain. Ali stated a dozen times that he will guarantee the mattress. come to find out there is NO guarantee! i have the option to forfeit 20% of the cost to swap it for a new one, but no returns. He has NO idea what guarantee means! He stated that after 30 days it will be just as soft as the one in the store. NO WAY! it’s been almost 2 weeks and it’s not a bit softer. Now i have no choice but to sleep on an recliner, just to keep to pain manageable. DO NOT BUY A MATTRESS FROM THIS COMPANY, AND ESPECIALLY DO NOT TRUST ALI BELAGASEM. When i call to explain my predicament, he cut me off and said stop talking, you should have read your contract. The amount of paperwork was like buying a car. i unfortunately trust people, that's where i went wrong. CAUTION STAY AWAY FROM THIS PLACE.
Sit ‘n Sleep - Airloom mattress
I spent over $5000 on the top of the line organic mattress. Sit and Sleep sold it to me repeating over and over that it had a 20 year warrantee. When I purchased it all the salesman did was write on the receipt "20 year warrantee". I complained after several months because it sags a lot on my husbands side of the bed and there is a big lump in the middle of the bed. They sent out an "independent" person to measure the problem last year and they said it was not bad enough and I would have to wait a year. I did that and it is still not meeting their scale and this year they said my bed frame was faulty. It is the same heavy wooden frame I have had and it was not a problem when they saw it last year or when they delivered the mattress.
We are seniors and we cannot continue this game.
Sit ‘n Sleep - Bad Bed Company
We purchased a Bed and paid cash. Within a week we heard popping and other noises on my husbands side. Within a month we called about the noises and complained that as my husband would stand the Matress would " Pop out". Three months in, the bed did have a sag. We turned the bed to see if it would help. It did not. The next month we asked to return it. The company sent out a man who took "measurements" Of the bed. He never sat or lied down in the bed to see if the problem existed.( This was like saying I want to return the shoes I bought and they say the shoes look fine). The only way to know the problem is to lay in the bed. Of course he said we would get a letter and ruling on the return of our bed. Can you guess the answer to the ruling. We could not afford another bed so our backs are in pain until we can afford it. Their must be a better way to purchase a good bed.
Sit ‘n Sleep - Do not purchase your mattress from this location
I purchased a Serta Metropolitan mattress from the Store in Palmdale Lancaster California. My Sales person was Michael Robinson.
My first complaint is that they promised me a week out delivery from the date of purchase, which I had to take off work to be home for. I was notified the day of my delivery that the mattress was not put on their delivery truck. My sales person offered me a 200.00 refund for my inconvenience. I was satisfied at that point.
The next week’s delivery again did not show up as promised by sit n sleep this happened three weeks in a row. Each time I had to take time off work to sit and wait for them to come.. With last minute notices that my mattress wasn’t in the store for some off the wall excuse, by my Sales person.
I was promised this 200.00 refund and to this day still haven’t seen it hit my mail box. Almost a month into my check of 1986.00 clearing. As I speak to Michael I become more and more frustrated due to his babbling on with excuses instead of straight answers.
As we were purchasing this mattress, our sales person was also preoccupied with new customers and the phone then giving me his 100% attention for the 20 minutes it took to write up this invoice. I as well work with the public and was very unhappy with his customer service skills.
My last complaint is that I purchased a California King that is suppose to be 72x84 but the mattress that was delivered is 72x80. This I am taking up with corporate because it is not the size that I ordered and what is stated on my invoice. Not to mention I cant bear to hear Michael babble with anymore lame excuses for one more minute.
Do not purchase your mattress from this location.
My last comment: YOUR KILLIN ME LARRY! GET DECENT SALES PEOPLE.. WHO DONT BLOW SMOKE UP OTHER PEOPLES ###.
Sit ‘n Sleep - We have been trying for almost 30 days to exchange our $4,000 mattress
If you buy from them ( Sit n Sleep ), make sure you get what you want. We have been trying for almost 30 days to exchange our $4, 000 mattress. The new mattress came today. They said they sent the best delivery team, , , HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems, , , amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY CRAPPY CUSTOMER SERVICE! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217).
Sit ‘n Sleep - We paid almost $2000.00 for a mattress that should have been sold at an outlet mall
In southern California there is a mattress company named “Sit-N-Sleep” which fills the airwaves with advertising. My wife and I bought a mattress from them after laying on dozens of mattresses in their store. When the mattress was delivered it was much softer than the one we tested in the store. Because “Sit-N-Sleep” had a “..return the mattress within two month return policy which included a 20% restocking fee, ” we continued to sleep on the mattress for a month.
After a month we returned to the store and contracted to trade up to a firmer mattress. The extra cost including the 20% restocking fee came to more than $600.00. Sit-N-Sleep said they would deliver the new mattress and pick up the old mattress in about a week.
A few days later we noticed some of the mattress tags were wrongly placed. At that point we realized the delivery guys had put the mattress on our bed up-side-down. When we turned the mattress over and laid down on it we noticed it was much firmer. We canceled the second delivery and pickup and Sit-N-Sleep said they would remit our credit card payment within 3 business days. Two weeks went by and nothing had been done. We are now disputing the payment with our credit card company.
It has now been more than two months and we discovered that the mattress was not put on our bed up-side-down. Now we suspect the entire mattress may be a reject poorly constructed. We paid almost $2000.00 for a mattress that should have been sold at an outlet mall.
Sit ‘n Sleep - Warranty service
I bought a 2300 Chatom and Wells mattress from Sit and Sleep with a Mattress pad that would guarantee the mattress from any stains. The mattress has sunken in over the five years and I called for the warranty inspection to have it taken care of. I was told when we bought it that any problems within the ten years that they would replace the mattress. The company sent out some guy who took measurements and said I would be contacted about the warranty. Approximately five days latter I received a letter from Sit and Sleep that due to a Stain on the mattress the warranty is null and void. The mattress pad sold to us was to guarantee the mattress warranty and not allow any stains to the mattress. The stain is the sized of a Quarter on a Cal. King mattress because the mattress paid did not due it job. I am thinking of filing an action against Sit and Sleep and Chatom and Wells but it is hard to get the information on the warranty from the company. Does anyone have any experience with this that can help us? It is obvious that Sit and Sleep did not back up the warranty on the mattress paid that would have not voided the warranty and you would think that a small stain would void the warranty. Anyone out there thinking about buying one of these should take note.
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