Mashreq Bankliability letter issuance

C Nov 20, 2018
This review was posted by
a verified customer
Verified customer

I am filing a complaint against mashreq bank regarding the issuance of my liability letter with reference nunber
REF-1936126-T5F0W6
that was requested last october 23, 2018. however I got to know that they have only process it on 30th of october. They gave me a very tough time for this process.
I believe this is my right to request for the letter but the staff who handled my request Ms. Shreya Talwar staff id# 62352 make a fool out of me. She asked for an offer letter from the buying bank. I immediately provided the same but she provided me a wrong email address, my email was not sent at all. i called the call center several times. I am very frustrated on what I have been through.
After charging me for unexplained fees whoever handled my concern after i call the phone banking keep on asking me the same offer letter which i already provided. its more than a month since I requested the liability letter.
I am so upset and disappointed.
kindly raised this complain and I hope to get a good feedback from you.

sincerely,
Che

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