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Home Travel & Vacations Marriott International Incorrect billing admitted by marriott, staff then no follow-up.

Marriott International review: Incorrect billing admitted by marriott, staff then no follow-up.

M
Author of the complaint
5:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Sir, Madam,

At the San Francisco Downtown Marriot Courtyard (2nd Street) I was incorrectly billed and charged for a room service. We are talking $27 here. I sent several emails about this issue. Many were ignored, but eventually it was admitted, by Mr. Jonathan Voss, that I was incorrectly billed.

Since then all my emails have been ignored. No corrective measures (refund or credit note) have been taken. All I get is an "out of office" messages.

I don't mind being told that I will not get a refund, but I do mind being ignored and taken for a fool.

Kind regards,

Capt. Michiel R. Nap
KLM - Royal Dutch Airlines
michiel.[protected]@klm4u.com

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Resolved

Problem resolved. Thank you.

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208 complaints
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