Dear Sir, Madam,
At the San Francisco Downtown Marriot Courtyard (2nd Street) I was incorrectly billed and charged for a room service. We are talking $27 here. I sent several emails about this issue. Many were ignored, but eventually it was admitted, by Mr. Jonathan Voss, that I was incorrectly billed.
Since then all my emails have been ignored. No corrective measures (refund or credit note) have been taken. All I get is an "out of office" messages.
I don't mind being told that I will not get a refund, but I do mind being ignored and taken for a fool.
Capt. Michiel R. Nap
KLM - Royal Dutch Airlines
Problem resolved. Thank you.