Makro Online
Reviews and Complaints

I refer to Reference number 290190 regarding my call and complaint to head office recently. I have still received no feedback or reimbursement due to R 700 loss of income suffered as a result of very poor service by Makro as explained to the operator. Please contact me urgently to resolve this matter.
In brief it was a single online order which arrived in separate parts, the 2nd part being 3 days late and including a damaged item. The delay resulted in 2 of my private tuition classes having to be cancelled which were charged at R 350 per class. I require this amount to be refunded. I am a very poor person who lives month to month and cannot just throw money away like this through no fault of my own.

Good day

I placed an order online on September 19th. Order number MAK2179120; and delivery was supposed to take place within 2-5 working days.

Until now, October 3rd I still have not received my item. I called last week and was reassured that my order would be delivered on Monday the 30th of September, but nothing happened.

Though I placed the order as a private customer, my delivery address is a business address and when I called I reiterated that delivery can just be made at reception.

Please Makro either deliver my item or refund my money please. This is just plain sloppiness and I do not understand why I have to chase after a big store like Makro to deliver a product I've already paid for.

Disgruntled customer

Pam Ngweny

I ordered a treadmill online from Makro on 20 September 2019.
It has been almost TWO WEEKS and my treadmill has STILL not been delivered as committed.

Order was placed on 20 September, on 23 September I received a call from the store to advise that the order will be delivered on 24 September and that I must please be available as they will deliver before 2pm.

24 September (being SA Heritage day) was a national public holiday, and I had to cancel plans to stay home to receive the order. NO order was received, no calls or communication was received from the store. They simply "did not pitch"

On 25 September (a working day), I received a call from the security in my complex to advise that the delivery had arrived. I told the security on duty that Makro had not arranged anything with me for delivery on this day, and unfortunately I cannot leave the management meeting I had been in, to rush home for the order (highly unprofessional of Makro to not pre-arrange deliveries with working class clients)

I told security to ask them to wait about an hour if possible, and I will make a plan to get home as soon as I could. They could not, and they then left.
I have called in constantly during these 2 weeks, only to be given numerous excuses, and promises to deliver / the agent has told me that they will "call me back to advise on the delivery date" - still no feedback.

Till this day I have still not received my order, confirmed and paid for 12 days ago, and I have no idea where my order is or when it will be received?

Absolutely unacceptable and pathetic service.

I bought several things online, about R32 0000 worth.

They promise is to deliver 7 days after you pay, SORRY that is not TRUE.

On 23 September 2019 - I emailed and phoned to cancelled the order.
I went to another store bought the items on 23 Sept and was delivered on the 24th September.

ON the 26 I got a partial order, I send this back as I cancelled the order.
I cancelled the complete order, which was broken up in different orders from different stores.
An item that was advertised al of a sudden was discontinue - why is it still on your site.

Out of the complete order on store/branch did a great job I got the microwave in time.

Will I really buy online from Makro -- mmmm don't think so.

So I phoned the call centre to request when can I expect my refund of R28 000

The staff member did not really know how to answer, as her skill of checking what is going on her system mmmm terrible.

Please sort this huge unprofessional service debale out please

HI, I ordered something online by Makro and hens I also was asked delivery fee for the product I bought, its now the 01/10/2019 and still nothing just says in progress in my profile order. Phoned 3 times not resolved. now there is no stocked left and they need to get stock from supplier. if you don't have stock don't advertise online that you have stock and then after words inform people that there is no stock left after I had to call 3 time.

Makro service is very very very pooor... shame on you Makro

277495 - Reference Number
Yakeen
[protected]
- I called in regarding my extended warranty of my Tv on two occasions. Both, Occasions the call centre staff confirmed that my TV is covered and re-assured me that someone will come out to uplift the TV and repair.
Call Centres staff : Richard Mogetsi, Noktula and Ntabiseng Team leader deal with the Call. I have recordings of their conversations.

It is school holidays and they advised that someone will uplift. I logged the call on Sunday and today is a week after on Monday. They call and advise that they apologize and that they mis informed me. Totally bad customer service.

Dear customer care

I bought a laptop from one of the oulet and I was told it have windows 10 already installed as operation system. Since then I have been struggling, since this is the second one the first one had to take it back. And now the second is the same.

I dont know what to do now. And his has delayed my working and reaching the target.
So frustrated.

Regards
Jacob [protected]

I bought a Braun hand blender from Makro Online and a month later the device malfunctioned and is not working anymore. I submitted a repair request online on the 6th September. I received email confirmation for the repair request (see image attached) but over 2 weeks later, I've have received no response.

When I logged in to Makro online again, I see that I don't have any history of the returned item. Makro online is now deleting data in the backend now?

I've emailed email@makro.co.za, makroonline.support@makro.co.za and makrocare@makro.co.za last week and this week, but I have received 0 response.

My wife has been hand-chopping my son's food for a month now while Makro continues to ignore my emails.

I've highly unsatisfied with Makro's lack of support.

David Liu
[protected]@gmail.com
Online order #MAK2048609
Return & repairs # (Either deleted or your return and repairs functionality from the website doesn't work)

Good day
On 5 september 2019 I purchased a genesis turbovac from your genesis consultant by the name of solomon.

In his demo I specifically asked if the product have two batteries. He assured me that is true. Then escourted me to the till. As my transaction was almost finalized he informed me that he made a mistake and that the product only include 1 battery. I was furious as this was the one reason that convinced me to buy this product. I said to him that it is unacceptable and false advertising. He replied that he will contact his supervisor to sort something out and took my contact number to call me back?

Is this the type of business that makro conducts? Tricking customers into buying with false advertisement. I have not had any feedback as promised by solomon. I think he had enough time now and I will be sending complaints to wherever I can, until this is resolved

Thank you
Wanda rademeyer
[protected]
[protected]@live.co.za

i bought a fridge from makro amanzimtoti in june this year, its been a nightmare ever since, firstly i had a bad experience while buying the fridge when it came to the staff, it felt has if they was paying it for me. the fridge that i got iced up so badly that i could not open the trays, i contacted makro and they took forever to send someone to check on it, then the fridge was replaced with another fridge that does not work, my food is spoilt, makro does not care, i called and the manager lizel said i must monitor it and she will call me the next morning to find out if the fridge is still not getting cold, anyway i had to call her back, i suggest do not buy from them its the worse experience anyone can have.

I have purchased a 4 POS system from Makro on line. The product does not perform as I was told by the salesman at Makro (New market - Alberton).

I have requested a number of times for Makro to collect the Item as I am not happy with it. It has been a week and a half and the goods have not yet been picked up. Not sur what is going on.

Invoice no. #2128247

Return request no. #[protected]

Ticket no. 248539

I purchased a Ryobi Edge Trimmer on the 15/09/2019. Used it once and the line kept coming off the spool. Returned on the 22/09/2019 and was told that it has to go to the manufacturer for repiars and assesment, and could take up to 21 days This is unacceptable.
I want a refund.
This happened after 5 min of use and if replaced or repaired this could happen in 2 months time and I have to wait again.
I now dont trust this machine.
I NEVER PURCHASED THE MACHINE FROM RYOBI AND SEE NO REASON WHY I HAVE TO WAIT FOR RYOBI.

Cust no. 2188076

I called Makro online at 11:05am, to confirm the price of a Defy Slimline Oven & hob set that I saw online the night before(screenshot taken of SKU & pricing)
The lady I spoke to confirmed the price at R3699, and confirmed that Strubensvalley Makro had stock, apon arriving there the store manager advised that the price was R4299.
When I called the call center again, I spoke to Nthabiseng Mofokeng (the manager) she left me on hold for over a hour, claiming she could not find my recording, I kept on calling and being cut off or being put on hold, Nthabiseng finally calls back at 13:34pm and tells me to wait for another hour as her IT department is investigating this matter, my husband has been sitting in store now since 11:45am, still nothing from the contact center, I then asked to speak to a superior, they said that Mr Martin will come to the phone, was on hold for Mr Martin for 24 minutes before I cut the call.
Pathetic service, we shop at Makro all the time as we have a business, I will never ever use Makro again.
I have never received such pathetic customer services

I purchased a wallpaper online on the 5th and I was told it will be delivered on the 12th September. I haven't received it and on my profile it state cancelled and I fully paid it, I haven't even receive any email about that, I called the call centre, the lady I found she just told me that she doesn't know why, I don't know how this people are trained it's just unprofessional. I need clearity or my refund please...order no: MAK2158281

On the 27th June 2019, I purchased 2 Carmen airbrushes. Invoice number [protected].

One purchase was for a friend and one was for myself.

Shortly after the purchase, one of the airbrushes only worked intermittently and was returned to the store it was purchased at (Cape Gate). A credit was given and the airbrush was replaced on the same day.

On the 16th September, I went to the Store as the second airbrush stopped working completely. The person who assisted me tested the airbrush and confirmed the airbrush would not turn on at all. I was then advised that the airbrush would need to be sent to the supplied who would try and fix it and then return it, if not, a credit will be given to me. This process can take up to 21 working days.

I find this highly unacceptable as firstly, my friend had her airbrush replaced, which was working intermittently, on the same day (Without being tested). Why are there 2 different processes for returning/replacing the same item?

Secondly, why does the consumer have to bear the consequences of not being able to use the purchased product for a period of time? I have paid for the product and the product is in warranty, the consumer should not have to wait for the product to fixed or replaced.

Thirdly, if Makro has tested the product and confirmed the product to be faulty, why does the consumer need to wait for the supplier to give Makro the go ahead to provide a credit for the product? The dispute should be between the store and the supplier, I, the consumer purchased the product from Makro and not the supplied directly and should not have to be involved in this dispute.

Both items have been reported faulty, shortly after purchase which speaks volumes of the quality of the product that is being supplied. This is something Makro should look into with the supplier. It is unacceptable that the product has faulted after such a short time of purchase.

I now have to take more time to go back to the store (which I do not do often as I do not stay close by) to get a credit or to get back the airbrush(which i doubt they will actually fix.) I also need to wait a ridiculous period of time for a resolution, all of which could have been done the day I took time out to replace the airbrush.

I would like Makro to issue the credit back to me at my own convenience, so that I may replace the item without having to wait 21 working days.

PS. The wait time at the Cape Gate is extremely long as the people who assist you often help their colleagues out more than the consumers who are waiting to be assisted. This results in 3 store assistants helping out 1 customer at a time, while there are 5 other waiting, which is very pathetic.

The above matter refers. I have unsuccessully been trying to return this item and have been told on various occasions that this matter will be resolved. Up until now, nothing has come of it. Should I not get a resolution by end of today, I will escalate this matter to whichever controlling body monitors the retail industry. Your agent Thlologelo Makukule has all the details

Zurainah

Hi this has not been resolved I am still waiting om my refund. I requested it 16 days ago and still has not been refunded. Everytime I have to follow up. My emails are being ignored completely by Nikki at capegate branch and customer care. I am now at that stage that the only way I will get this resolved is to go to police and open a case of theft against Makro. Makro had a deadline to deposit the money back into my account by end of business today and a manager was supposed to have contacted me. So tomorrow I will make an effort from my side to open a case at the police. I have all the paperwork ready to open a case of theft. All corrospondance and emails jave been recorded. I have phoned multiple times and emailed multiple time and nobody had the common decency to contact me back. Threatening does not seem to work anymore so making it a legal matter seems to be the best course. You cant ignore your clients and think you can do what you want. It is illegal and unethical.

Hi
I've bought a washing machine with you and it states that it will be delivered to me 6th September 2019. I am trying to find out where my washing machine is but no one can tell me. Every time I contact the online call centre I have to hold for 15 minutes then they tell me we get back to you and they never come back to me. This is the worst experience ever.

Hi

I ordered 12 x boxes of A4 Papers on the 28/08/2019 Makro delivery time is 3 to 5 working days meaning delivery will take place between 2 & 4 Sept. When I phoned and followed up on the 4th Sept I was told parcel is with the couriers after phoning around for about an hour eventually I was told the parcel only just left the makro premises on the way to the couriers. This was on the 4th at about 15h30. the following morning I received the SMS from the couriers to say that the parcel will only be delivered within the next 3 day. Well here we are on day 3 and lets hope it gets delivered today or else there will be a big problem. And all of this after a very clear note on the delivery details to say that this is VERY URGENT! 8 working days just to deliver 12 boxes of paper from Makro Carnival to Boksburg North. This is Unacceptable. I will really like someone to confirm that delivery will take place today. Cust Ref: MAK2151398

Had a freezer deliverer 3 times and everytime there was damage to the freezer. The first freezer that was delivered had a scratch and a dent in the lid. Looks like something was dropped onto it. The second freezer they delivered insulation was peeling through the back and the back panel was dented. The third freezer they delivered lid was scew in such a way that it did not provide a proper seal. Everytime they came out they could not say exactly what time the delivery could be made so I had to make sure that I was at home. They wasted alot of my time. I eventually requested a refund. It has now been more than a week an no one has come back to me. Makro's service department is the worst. I emailed them twice today and they don't even have the common curiously to reply to my emails.