SUBMIT A COMPLAINT

Makro Onlinemak2174044/0187088157

I bought several things online, about R32 0000 worth.

They promise is to deliver 7 days after you pay, SORRY that is not TRUE.

On 23 September 2019 - I emailed and phoned to cancelled the order.
I went to another store bought the items on 23 Sept and was delivered on the 24th September.

ON the 26 I got a partial order, I send this back as I cancelled the order.
I cancelled the complete order, which was broken up in different orders from different stores.
An item that was advertised al of a sudden was discontinue - why is it still on your site.

Out of the complete order on store/branch did a great job I got the microwave in time.

Will I really buy online from Makro -- mmmm don't think so.

So I phoned the call centre to request when can I expect my refund of R28 000

The staff member did not really know how to answer, as her skill of checking what is going on her system mmmm terrible.

Please sort this huge unprofessional service debale out please

  • Makro Online Customer Care's Response, Oct 02, 2019

    Good day Adrian,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact the necessary departmental management, including Finance and the soonest feedback is received, we will contact you.

    We do humbly apologize for this inconvenience and will resolve this as soon as possible.

    Kind Regards,
    Makro Complaints Board Team

Ad
Oct 02, 2019

Post your comment