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Makro Online
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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:31 pm EDT
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Makro Online bad service macro online

We bought a Belize entertainment center from Makro Online on the 26 the July 2019
The delivery was supposed to be at the latest on the 2nd August
On the 2 and I phoned and was informed that the unit was at Makro Silverlakes I asked that they deliver as my Wife took a day of to wait for the unit at 17 h45 I got a call from A Lady at Silverlakes informing me that the unit can't be delivered as it was damagedmwhich I don't believe as here stockholding shows zero stock
This is utterly Bad service a PITY Wallmart would connect there name to such a inept useless company as Makro

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3:55 pm EDT
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Makro Online chocolate steri stumpie

I bought a 6 pack chocolate Steri Stumpie at Makro on 27 July 2019 and upon giving it to the kids, one bottle was found to have some sediment and seemed off. The expiry date however was 25/01/2020. I had to discard of this bottle which obviously left one kid very unhappy. Please refer to pics below and contact me should you require any additional information.

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3:01 pm EDT
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Makro Online damage to my car

I have tweeted Makro 15/07/19, Then spoke to Kameel at Cape Gate-she referred me to Charmaine Simms who she said would call me-she has to date never called me or left any voice message on my phone?

I have called last week twice and left messages for Charmaine to call me about the accident involving my brand new Metallic Blue Nissan QashQai!

I have been shopping at Makro for over 15 yrs and spent thousands of Rands at the store. Just recently I purchased a new LG fridge valued R22k so I would appreciate Makro dealing with this issue expediently and showing me a return of care for my loyalty!

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1:54 am EDT
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Makro Online defy slimline solid plate hob serial [protected]

Our technician bought the Defy slimline at Makro Store Strubens Valley, Roodepoort, South Africa. Since the items is not working.

He contacted Makro in the beginning of June 2019 and according to them, DEFY should send a technician to change it. Since he never received any call from any Defy technician neither from Makro Strubens Valley.

Can someone assist me with this issue? Because I'm the final victim in this game. Seating with a DEFY stove that only one plate is working.

He bought it in February 2019, with Makro card [protected]
Model number DHD332

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5:49 am EDT

Makro Online hisense 16kg automatic top loader washing machine drainage and burning cables faulty

To whom it may concern I have bought a washing machine at makro Silverlakes to cut a long story short last week I called your contact centre on 0860 307 999 spoke to a consultant by the name of katlego on 15/07/19 @ 17H11 explained to her that my machine doesnt want to drain out water and cables are burning from behind the machine because there was a smoke coming from the machine . She gave me a call ref which was 166061 and told me hisense will send me a job number and a date when a technician will come a fix this matter. So a week passed heared nothing from hisense so I called again on 22/07/19 @ 15H09 spoke to Sanele she explained that Katlego did not send my query to hisense why I honestly dont know so we had to start the whole proccess again, told her the same info I did with the 1st consultant she gave me a new call ref which is 177984 . She then proceeded in to lodge my complain then advised that I will get a call from them in 48 to 72 hours with feedback from hisense, but yet again no feedback. I called again spoke to Thembi 25/07/19 @ 9H16 she told me hisense had a backlock problem that is why I havent heared anything, she told that she has send an email to them to assist me with my problem so that a technician can come urgently and fix my washing machine that is by the way sitting with water in it for two weeks now till today no help has been send. I called again this morning @ 9H35 spoke to a gentleman by the name of Doctor told me he will speak to some one who deals with this issues he will call me back after an hour with feedback, as a typical makro call centre consultant he did not call me back. So I took it upon myself and called back at 11H20 spoke to Sinenhlanhla I asked to be transferred to Doctor she told me she will call him to come to the phone which she did, while I was waiting they hanged up on me 3 times so this Doctor consultant he is intentionally avoiding my calls . What should one do to get help from you people this is unacceptable to treat a customer the way you makro people do . Can I just get some damn help from you . I will be waiting to hearing from you guys or else m taking this complain further.
Regards
Boitumelo [protected]

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5:02 pm EDT
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Makro Online samsung washing machine

I bought a washing machine with extended warranty. It went faulty while the warranty was still valid. I reported at Markro Silver lakes on the 10th of July they sent a technician from Samsung a week later. The technician said he could not fix it he will report back to Makro for them to make a decision whether to replace it with a new one or order spares. A week later nothing happened I have been sending emails and calling nothing positive happened. Finally only today I was told the technician will come back to fix it in a week's time. Why do we buy extended warranty if can't be helped on time it's been full three weeks without a washing machine. This was second time experiencing problems with electronic items from Makro first it was a TV also struggled to get a refund. Their service is very poor from the head office for authorisation.

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Update by Sjava
Jul 25, 2019 5:05 pm EDT

Makro doesn't care about their customers at all. No one responds to emails.

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3:42 am EDT
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Makro Online service

Placed an order 5 july 2019. Ordered promised to be delivered 12 july.
We are now on the 24th of july 2019.

Excuse after excuse about the delivery!

then it's a supplier problem, the a out of or low stock issue, then it's an it issue (stock can't be invoiced)

just got off the phone again, now it's a store problem

makro was very keen to take my money but the service and after service is a night mare.

I've had to put a whole company move on hold due to makro's incompetency!

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11:23 am EDT
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Makro Online online shopping

ticket #152345
I purchased 2 items online from Makro on 1 July. One I collected from Makro ottery. The other was to be delivered. It was never delivered. I requested a refund and have been phoning and sending emails to customer services for the past three weeks. I have still not received a refund. This is an unacceptable delay in refunding me and a lot of wasted time trying to get refunded.

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9:11 am EDT

Makro Online office desk

I made a in store purchase for a office desk which was to be ordered as the store does not not stock the color I required. I paid on the 29/05/2019 R1400.00- 50% of price (Sale guy Patrick) who assured me within 3 weeks I will have my desk. They say 3 weeks but can be less for incase they experience any challengers. I paid the other 50% and realized It was more than 3 weeks. I called the store and promised feedback and nothing from Patrick. To be precise he could not give me an answer. I then requested for a manager. Officer Dpt Manager Henry then took my query. All he did was make empty promises going for more than 1 and half weeks with no solid confirmation. He lied so much that I then took it to higher management - Store manager PA-Paula because I live practically 10 mins away was so furious that I could drive to the store and all hell break loose. I eventually started to get somewhere until she also slacked with getting calls returned to me. When my item was delivered eventually the invoice was for R1999 not R2799 of which I paid R2800.00.

I then get a call from customer Liaison manger (Thabo stand to be correct), knows nothing about my frustration and wants to know whats the issue, for crying out loud.

Its absolutely disgusting and frustrating the way this store operates. Absolute no customer service whats so ever and yet people hold management positions. Even better when you at the store its as if the sales people own the store with the attitude displayed. This is my 3rd time having issues with this store and doubt it very much I would shop there.
Not surprised at all till date I got no call from this store to atleast apologize for their mess up. Henry promised me a voucher of R 500 for the misery caused and nothing.

I bought a printer (R7000.00) at the store in March which is a piece of crap and was never told about purchasing a cable which is a mere R70.00. That was a drama on its own as well as a online purchase.

I hope this gets sorted and management calls me with answers ASAP as well as my invoice issues as I will definitely pay this store a visit and it wont be a very nice visit.

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8:05 am EDT
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Makro Online mak2066320 refund is pending indefinitely

On the 3rd of June 2019 I bought some stationeries (order no: MAK2066320) from Makro online which got delivered to my place after three days. But because the design of the item didn't match the display on the website, i had it returned.
Before the return I had to submit photos which i did through emails and then the courier was at my place to collect the item. The collection process was another nightmare so much that i had to call, email and travel several to my nearest Makro to receive help. Mr Hadebe from Makro Woodmead is well aware of my situation.

Now since then i have been waiting for Makro to refund me which has been promises after promises so much that their words are not reliable anymore. After constantly wasting so much aitime to address this issue there is still no positive result at the end of the line from customer service.

On July the 3rd, i had an email from Anthony Vermulen (Makro) assuring me that i will receive the refund back into my account withing 2 -7 working days. Upon realising that it was a false promise, two weeks down the line i called Makro again and after making further enquiries to this matter, i told that the refund is on a "pending" status and none could tell me for sure until when my money would be paid back.

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3:44 am EDT
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Makro Online online payments

I ordered a smart projector MAK2096858 and wanted to pay for it for 2 days I cannot get payment resolved, I phoned the online number 0860600999 for assistance. I phoned the number at 08:53 on 23/7/2019 for assistance. The orperator said she cannot get her system loaded then couldnt find the order, and eventually told me I must eneter my OTP pin. I expalined I have been trying for 2 days and 15 attempts to process payment the MAKRO SYSTEM SAYS "TECHNICAL ERROR" I was placed on hold and 20 minutes later told I must contact my bank my payment limit is to low. I explained I pay for EVERYTHING online and thats not the issue, placed on hold, 5 minutes later I must send an email and they will check if there is an error. I asked for a manager and have been on hold for another 20 minutes (45 minutes in total with no response from no-one. I tried to load a new profile and try to do the purchase and again unsucessful...still ons hold 50 minutes later! Is this how online customers are treated clearly by a manager that is unavailable? I will take this to Helopeter if I dont get a response by COB. Still holding ...55 minutes...

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3:15 am EDT
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Makro Online non delivery

Makro Card Number: [protected]
Order Number: MAK2091534
Payment Method: Credit Card

In the Online order, advised delivery date must be on 20/7/19
Delivery not packed, so had to hire a trailer and drive 20 km to Makro Wonderboom
Steven at Online deliveries apologized for mistake and did refund R 90 courier fee, which covered my petrol and tollgates expenses.
However, Saturday is the only day I am in Pretoria, so delivery had to take place on that day. It took 4 hours to hire a trailer, drive to Wonderboom from Brooklyn and back again to collect 10 items to the value of over R 17 000.
The trailer hire cost me R 360 and valuable time lost as was moving my student children into an apartment in Brooklyn.
I did leave a copy of Trailer hire invoice with Steven, who advised he would refer this matter to management.

Bottom line:
I would like to be compensated for trailer hire as delivery never happened and I had to make my own plan, which cost me time and money.

Yesterday, I purchased a TV, R 5500, from my local Makro store at Carnival, as I live in the East Rand. So will continue to support your great store, but very disappointed that delivery was a big let down.

I hope to receive positive feedback as will be back in your store this weekend to buy for supplies for student apartment.

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Update by Wayne Tompkins
Sep 19, 2019 6:45 am EDT

Good day

2 weeks later and waiting for feedback about credit voucher as discussed telephonically
Do you have feed back from Steven at MAKRO Wonderboom ?
Please advise

Update by Wayne Tompkins
Aug 26, 2019 6:24 am EDT

I would like to be compensated for trailer hire as delivery never happened and I had to make my own plan, which cost me time and money. R360 trailer invoice left with Stephen at Makro Wonderboom

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8:05 am EDT
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Makro Online online delivery... have not received after a month now!

Good day,

Please look carefully at all the proof i have attached to this email.
Makro is pulling a SCAM! They are steeling my money and keeping goods i have clearly already paid for on 17th June 2019!
Makro has scarred me for life...ive been going through HELL the last month, waiting for my order(things ive needed to do to try and get my order from Makro)...that is STILL NOT delivered to me!
And today is already the 10th July 2019 @14:30!

Many thanx
Marianne
[protected]

-----------------------------------------------------------------------------------------------------------
HELLOPETER COMPLAINT link:
https://www.hellopeter.com/makro/reviews/makro-taking-customers-for-a-ride-2786341

LAST ENTRY TODAY ON HELLOPETER:
Today (8th July 2019) @13:00. I went online to Makro's Online Shopping page, to see if there are any updates on the delivery of my order, placed on the 17th June 2019.
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4, 810.84! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!

What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3, 984.32 that the order cost on the day i placed my order!

Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4, 810.84, is paid!

Right Makro, you have messed with the wrong person!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...

EVEN ON THE PHONE CALL (attached) FROM MAKRO ON THE 3RD JULY 2019, YOU CAN CLEARLY HEAR THAT THE ORDER WAS IN FACT SPLIT INTO 3 AND NOT 4 PARTS, FROM DAY ONE(they changed it, for NO valid reason)! He also said that Makro will replace the faulty heater and my international plug. Im STILL waiting for that!

I received an email from Makro on the 8th July 2019, stating that they cannot find the beetroot i ordered from them, at any of their branches and will immediately refund me that money. I have given him my banking details. I am still waiting for that refund.

This whole horrible situation with Makro, has caused me so much stress, depression and grief!
I believe that Makro should compensate me greatly...for this hell of an inconvenience, they have caused to me and my life!

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10:11 am EDT
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Makro Online bad service

Good day
We purchases a BOSCH fridge 505L / stainless steel at the Makro Centurion store
The Fridge was delivered on sunday, but when we opend the box it was the incorect coulor( Dark gray - not stainless steel).

I called Makro and they wanted a picture of the frdge to ferify as aperantly all BOSCH fridges are the same colour.
I took of work to go to the store with all slips and picture and still thei oped that the picture is unclear and it cant be that we have the incorect colour as BOSCH only have one colour. apperantly there sould be a plastic film over the fridge for protection to wich there is not.

The would have called me back during the day as they would have gone to the store and make sure they have the right stock as perhaps the stock is faulty. NO ONE CALLED jet again I had to call. Now thei say they did send me a message and NO ONE DID. Now apperantly there is no stock... after a big argument with the BOSCH representative now they will bring the right fridge on wendsday morning they cant confirm time? I will not stand for this type of service. I told the agent they better bring the right fridge on wensday as I will have to take of from work AGAIN and if that fridge is not delived before 10:00 I will take this to the next level.

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8:00 am EDT
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Makro Online bennett read bagless vacuum cleaner

I purchased the vacuum cleaner on 02/03/2019 and returned it on 29/03/2019 in its original box with all the fittings some never been used. It stopped working. Notwithstanding the fact that the product comes with a year warranty and another year online extended warranty, I was told that the product will be repaired. I do not want a repaired product, I want the product to be exchanged or to be refunded. Will take this up with the consumer protector if I do not get any joy from the Complaints board.

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Marlene Jacqueline Martin
, US
Jun 10, 2023 5:03 am EDT

Good morning

I bought a Bennett read 22l airfryer oven from makro in December.

The airfryer tripped my electricity in April took it back to makro they sent it in for repairs. On collection of the item I asked what was wrong with it and was told they can't find the job card they will will me with the reason which never happened. On the 8th of June on the birthday of my partner the same happened and was told to bring it in again for repairs.

Now... I ask... Clearly there is a problem with the item..

How can you disadvantage me a second time?

I am extremely furious for the inconvenience and will take this matter to social media as your product is clearly inferior.

I bought your product on the advice of your rep in the first place.

I could have bought a other brand which was cheaper as my daughter in law did and has no problem with.

You need to sort this out urgently I'm taking it to makro this morning and expect a replacement not a repair again.

Regards

Marlene

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3:17 am EDT
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Makro Online delivery of online order

To whom it may concern

Every online order that is placed with Marko is a problem.

The delivery time is 3-5 days and then changed in Dec 2018 to 7- 10 days.
See below my order and payment date and when I received delivery.
I do not get any feedback or poor service from Makro.

Order number: 912735
Payment date 30/07/18
Delivery Received: Was not delivered as this took to long we collect on the 13/08/2018 ( 13 days)

Order number 922859
Payment date: 08/08/2018
Delivery received: 20/08/2018 (12 days)

Order number: 989611
Payment date: 11/10/2018
Delivery Received: 24/10/2018 ( 13 days)

Order number: 1121584
Payment date: 08/01/2019
Delivery received: 31/01/2019 ( 23 Days)

Order number: 2032828
Payment date: 03/04/2019
Delivery Received: 17/04/2019 ( 15 days)

Order number: 2071127
Payment date: 12/06/2019
Delivery received: Still outstanding ( 16 days +)

Can you please look into this matter and advise as this is an on going problem.
You can give me feedback @ [protected]@firstcool.co.za

Regards

Amanda vd Westhuizen
Tramir Pty Ltd
[protected]

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7:05 am EDT
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Makro Online refund not received

After months of back and forth emails to Martin Hlogwane regarding the refund on mu order MAK1029867, the refund was finally confirmed, but to date, I have not received the funds. Martin forwarded me a proof of payment, but the funds didn't reflect in my account.

After numerous attempts to resolve this matter, I sincerely hope that you will be able to get to the bottom of this issue and the service I have received are extremely disappointing for a well known and loved brand like Makro.

Please assist urgently

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7:49 am EDT
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Makro Online tv and accessories

This is the second time I walked into Makro started looking at TVs. Not one person asked me for help. Came in the second time looked at the TVs again and the brackets again no assistance. Both guys standing in the way of the isles on their cellphones walked passed them into the next isle and just got a look. Going to go buy my tv and home theatre system somewhere else.

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Makro Online discount for pensioners - 20157309 j h luiters

I am a pensioner and went shopping yesterday, Tuesday 11 June 2019, but cannot see on the invoices No. 898 and 897 how and if I received the discount for pensioners. Can you please show me how to read these invoices to understand which items (if any) were discounted.
I tried to attach the invoices, which is in PDF form, but the system only allows JPG format. should you require copies of the said invoices you can send me your email address so that I can forward to you. Please let me know if you need any further information to resolve my enquiry.
thank you in advance
Kind regards
Mrs J H Luiters

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Makro Online ryobi 650w petrol generator

I purchased the above generator online on the 18th of april 2019, order number mak2041242. the email I received informed me that I can collect my item from makro cape gate on the 2nd of may 2019.

When I got there on the 2nd the online help desk told me that there was no stock. I spoke to rudolf, who told me he would ensure that my item is delivered to me within one week.

It's now been almost 6 weeks since I purchased the item, and more than 3 weeks since rudolf promised me delivery in one week. every time I call them, I am told a different story. I am totally disgusted by the service I am getting.

Meanwhile I am renting a generator on a daily basis to continue on site gas installations. I need the matter resolved very urgently.

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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www.makro.co.za

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