Makro Online
Reviews and Complaints

On Sunday I bought DSTV ultra explorer for R1799.00. I included installation and it was priced at R3299.00. I also bought unimount TV bracket for R249.00. To my surprise the technician charged me an extra R1000 for mounting the screen which I unwillingly paid. What do you mean by installation, does it not include the mounting of the screen. Just need an answer. My unique ref no is [protected]. My email address is [protected]@gmail.com.

Thanks

Ordered product (Chocolate Fountain) from Makro 9 May 2022 #MAK3609392 . Promised 7-10 days delivery.

Still not delivered. I do not want or need it anymore as I have already had the party for which I needed it. Just give me my money back as you are stealing from me ! Contacted Makro numerous times, issue has not been resolved. Pathetic service. Will not make use of Makro again under any circumstances.

So on 23 may 2022 I went to makro at riverside view in fourways to buy a jbl 5.1 channel soundbar. When I arrived at the store I got assistance from a consultant by the name thabiso and he was so nice to me and he gave me good service. He informed me that the soundbar was out of stock and they were only left with the one that was on display, I said to him I didn't mind buying the display but I will ask for a discount since the product was on display and the subhoover had a scratch on it. Thabiso informed me that the product was discounted for r500 and I told him that r500 was too little I need to speak to the manager. He called a lady by the name thando and apparently she is the manager, I hated the energy thando gave me. She addressed me with a serious and it was like she was indirectly telling me to buy the product with that price or leave it and she seemed to be prepared for a fight. I really hated her attitude and i've bought lot of items at makro and the consultants know me, no consultaant ever gave me such attituted. I am not angry for a discount but I am angry at the lady she does not have respect and she didn't display the values of makro, I restrained myself as I did not want to spoil her day and my day as well, I bought the soundbar from thabiso and left the store.

@Makro_SA visited your Silverlakes, Pretoria outlet 29 May 2022 +- 13h00

Pathetic service, I was walking around the electronics section looking for help but your staff stood around watching my wife and I not finding what we were looking for.

They felt a group chat was more important!

I can't help it if your uneducated [censored] is stuck helping clients.

I asked them if nobody was working today. The one Skippy with the most attitude replied NO.

Your service f%$k sucks and I walked out.

And trust me I was going to spend MONEY! GOING TO TAKEALOT

I bought a Canon inkjet printer on 26 June 2021.

20 April 2022 it has a paperjam. I could not resolve it and went to Wonderboom Makro on 21 April 2022 where I bought it. The consultant is on lunch, I waited an hour, spend about R2500.00 while waiting for him. No luck he did not turn up. One of the salespeople helped me and said I can call Canon directly as the message on the printer stated I must log a call, and they will assist remotely. No biggie there! Canon said , sorry you must bring it in for a service! What 10 months and a paperjam and it needed a service? Really? So on 22 April 2022 I went there again, I stay about 25kms from Makro, when asked about the consultant, wow, he is on teabreak. I dont say staff cant go on teabreak or lunches, but really, it was about half an hour earlier than the previous day. As I am working from home I must make arrangements that I will not be available for the time being. So again the salesperson ask me where is the printer, I said in the car, no you must book it in! Ok I did that also. Get a reference Item is booked. Receive a sms from Makro that printer is booked in.

Now the waiting game started. On 3 May I received another sms the printer was received by the assessment/repair agent for evaluation. Since then nothing, not a word, sms or call. On Friday13 May I go in to Makro to ask about the printer. The client before me received a printer, I don't know which make or model. When my turn came the staff were not very friendly, but I am the customer enquiring so I am friendly. Oh you did not answer your phone when we called you. As stated above, I work from home, so my cellphone is permanently with me. I have saved Makro's number, so would recognize if they call me. They informed me that they collect once a week and will contact me. So now I wait again.

Tuesday 17 May I called Makro, first call centre, because the sms say I must call them. No I can call Makro directly. Hmm I was informed they collect on Wednesdays. They will contact me. Today is Wednesday, and I am still waiting!

Makro can send their staff on training, especially the ones who assisted in customer care! They are plain rude. If they have had a bad day, it is not the person next in line's fault. I am waiting now nearly 4 weeks for my printer to be collected back from Canon. And to be contacted. Then you are assisted with people who don't really want to help.

We bought an item online, once received we realised that it is not what we actually wanted. We requested a refund and asked for the item to be collected again. We did this on the 22 march 2022 and we are in may 2022 already and the item is still not collected. I have spoken to 7 different call agents and sent several emails as well. Mak3498972 & mak2305692. Please can the item be collected and our refund actioned.

Hi, on the 30/04/2022 I purchased 3 cases of makro brand full cream milk (note that on the box the best before date is October 2022) 2 of these cases milk was sour it was stanfing on the crate on the floor. I have contact makro in regards with the situation but still have not received any feedback. This was purchases at the makro wonderboom branch.

I ordered 2 cellphone arm holders on the 9th of April. The order number is MAK3560946. I immediately informed your call centre. After MANY calls and emails, the incorrect product was collected on the 2nd May and I was told that I will have the correct merchandise by Friday last week, the 6th May.

I have dealt with every incompetent team leader at the call centre, Xolani/Solani, Nthabiseng and others whose names I don't care to remember and they have all LIED to me CONTINUOUSLY.

As I am writing this, I al also on the line with yet another "team leader" and have been on the call for 49 minutes AND COUNTING...

I just want the product that I paid for a MONTH AGO.

Can any competent staff member who cares to do their job intervene URGENTLY.

I am ANNOYED and BEYOND upset and I frankly don't want to deal with the Makro INCOMPETENCE anymore...just deliver my merchandise.

On the 7 May 2022 I visited the Makro Carnival return department

The lady attending to me in the morning indicated that after I completed shopping I should return to pick up the fuel in the generator as they are not allowed to take the generator with the fuel for assessment’s

I did return at 11-30a after shopping only to be told by Front desk manager that she cannot assist me as I need to bring my own container to decant the fuel which was not indicated earlier by the staff..the lady at the front desk Siphokazi Khumalo did not seem interested to rectify the situation or be helpful and had an attitude.

This was really distasteful service for a huge establishment with such unprofessional manner.

Good day,

I am extremely disappointed in the product I bought from Makro in Bloemfontein in March, black boots. I have only started wearing it in last month and wore it 3 times to be exact and they are already breaking? How is this possible? They are pulling apart by the sole.

I have unfortunately already thrown my slip away as I did not expect something like this to happen as I always buy from Makro. I would like to know what will be done about this. It is truly unacceptable.

On the 3rd of April i bought a Gazebo. On the 24th ao April i open it and iy struggled by one of the legs ontop. I pushed it up and used it. There was a slight wind. That is where thr legs i eas struggelig with bend. I closed the gazebo and a pease of thr black plastick i side stay behind.. i was at Makro Polokwane to exchange it but they said that i got no guarantee on it only 1 year warranty . In the box is the manual which stipulate that there is no guarantee we went with the manager of the camping department and one of the floor salesman to open to show me. On the manual it say. Camp master cant be held responsible for dame. Buy no where on thr manual it say that thetre is no guarantee. Makro said they cant assist me

I ordered Superpods online and were delivered 11 April 2022. When 1 side didnt work I assumed I didnt charge enough so charged more. On 12 April the side still didnt work so I emailed a complaint to Makro and they responded requesting photos of product. I sent the photos and never heard from them again. I then complained on Hellopeter and Zwelakhe called to ask for another picture which I sent and he promised to keep in touch with all developments (that was 25 April) and until today I havent heard from Makro. I sent an email again asking for feedback not even a response.

A purchase was made online under the following Order Number: MAK3484924 on 17 February 2022. The proof of payment is attached herein, reflecting total payment of R 45 724.18.

Delivery of the goods started taking place on 22 February 2022 until 28 February 2022, we were therefore unhappy with an item on the purchase order and arranged for it to be collected. After logging numerous calls the item was collected on 08 March 2022.

We further confirm that since this item have been received by Makro on the 8th March 2022, we have not received the refund due to us.

We have written to Makro, called, filed a complaint and/ or attended one of your main store in request of the said refund without any update or receipt of the refund.

We have been in contact with the following persons without any assistance:

1. Nobuhle Zwane

2. Lebogang SAeboni

3. Norman Dilley

4. Namhla Mashiyi

5. Wandile Sibeko

6. Hedley Rhodes

7. Ashley (Makro Crown Mines)

8. Micheal (Makro Crown Mines - Online)

We therefore request for the above to be attended as a matte of urgency.

we trust you'll find the above in order.

I bought appliances worth 23k+ from makro Amanzintoti in one day and then they wanted to charge me a delivery fee + R90 per item that I purchased. So I opted to hire someone else to fetch my appliances for me. When the driver went to collect my items, makro staff was so unhelpful!.they just left the appliances on the trolley and went away therefore the car guards had to load My appliances into the vehicle. I did not buy the appliances from the car guards so I was highly pissed of at the service from makro!. On top of that my fridge was just wrapped in plastic with polystyrene on the sides. When it was delivered to me the fridge was found to be damaged at the front as well as the back under the polystyrene!.I contacted makro and they were of no help at all !stating that the fridge was fine when it left their store , I don't understand how they even checked the fridge if it was damaged under the polystyrene!. I am just moving into a new place and can not afford to go and purchase a new fridge again, Makro being such a big company and being insured could have replaced the fridge or sent it back to defy to be repaired buy instead they deny sending me a damaged fridge and refuse to replace it !. I am so disappointed with the service I received from this branch !.I will definitely not shop here again!.

Order number: MAK3482713

Purchased items on 21/02/2022

This matter was previously dealt with by Norman in the complaints department. See attached correspondence.

To date we have not received any feedback to the last email dated 30/03/2022

Given the fact that the item cost over R500 should give you enough reason to know it cannot break on a first time use. Can someone please get back to us within the next 5 working days. If not I will have to take this up with customer ombuds. As a consumer it is my right to good quality and safe products as legislated. The name of the supplier and the date it was sent for the assessment to the supplier to be sent to me in order to complete the report to the ombuds.

This is an outdoor item and the manufacturing thereof should comply with the requirements for the safety and use outside. You cannot make the assessment that the extent of damage can only be caused by wind without scientific proof. It is therefore not a fair and true assessment. The fact that there are scratches on the pole is enough evidence that the manufacturing of the item is inferior. It is meant to go into the ground. These type of umbrellas exists to be used outdoors.

After 10 business days as stated on makro online site, I contacted Makro 7 times to which each and every person told me a different storie as to why I have not received my package. False advertising, no follow ups to the client to let me know what was going on, several promises was made and not kep, even an online chat was just blatantly stopped by makro online, no customer services, taking your money but not attending to the client. Everyday lies and more lies with regards to the equipment bought. I will never ever buy from Makro again. I had to go and contact makro's supplier to get my items

Good day

I have been complaining, my order was olaced in the 17th March 2022 there was two items in the order the on was delivered before 22nd of March 2022 the other item Biopod duo Pack I never received it and was complaining from the 22nd of March 2022 and no one game me correct information then they cancelled the order which I was told was a wrong order that was cancelled on a delivery I already received then I gave a woman the correct order number: MAK3521461 that must be cancelled and she would have come back to me which never happened then on the 20th of April 2022 I get a message that the order was all of the sudden deliveted which never happened I have never in my live haf to deal with such imcopetend people like Makro I will in my life time never buy anything from Makro again they are useless I should have received a refund by now but no one at Makro ever told me what is happening why my order was not delivered and then I get a message that the order was delivered all of the sudden 20th april 2022

Ordered on March 25th and still have not received our order on April 18th, even though the online order states 5 - 7 working days for delivery. Their online order system is shockingly incompetent, as even staff don't know where the order is at this point or when it will be delivered, you will be told it's being "escalated" with every follow up call and "will get back to you by the end of the day" but neither of these things happen as we're still sitting without the purchased item 14 days later & trying to get a refund is even more of a hassle as it will apparently take up to 15 days to be processed! An inconvenience of not only our time, but our money as well - what a disgraceful way to treat customers, this online store would be better off shut down.

Over two years ago I purchased a Russel Hobbs breakfast pack. I honesty didn't enjoy the product at all. The kettle never worked a month wthout breaking. This store is old and well nown for its quality brands and service but thing have completely taken a turn this days.

Recently I have been serching for washing/dryer machine specials and I have come across good brands ike whirlpool at makro on special but I am scared for going throuh the same situation especially with something that I have to use so regularly.

I bought an item online on the 7th of February 2022. the item came broken. i called makro i was told when they collect the broken item they will replace me with a new one. they collected but i never received a new one today is the 4th of April i still don't have the item i bought i have been calling and emailing makro every week and i am getting know where their staff have a don't care attitude they only good at putting people on hold