The complaint has been investigated and
resolved to the customer's satisfactionResolved MagicJack — blocked access to conference numbers
resolved to the customer's satisfaction
I have been using the Magic Jack product for the last five months. It worked just as advertised. Yesterday, however, they started blocking calls to domestic conference numbers. I use the Magic Jack almost exclusively to call conference calls for my work from home. The conference numbers are not 800 numbers and that was the reason I bought the device and service, it advertised (and stilladvertises with no disclaimer) unlimited US phone calls.
I used their online chat technical support and explained that they changed the terms of my service midway through my contract. I asked for either a refund on the product or to re enable the access until the end of my first year subscription. They eventually told me they could not help me with either of these issues and told me they were done with the support session. I then called their billing department and asked for a refund and the person I spoke with could not help me at all.
I sent an email to the CFO of the company and explained my complaint. I have not heard a response at all.
A typical consumer like me has almost no recourse for this situation. I would not have purchased the product if the original terms of the agreement included restrictions on domestic conference numbers or any domestic numbers for that matter. If I filed a lawsuit in small claims court it would wind up costing me more than the $40 I paid for the device. This company should be the subject of a class action lawsuit with penalties in the settlement to protect the little guy from predatory practices in the future.