Whew!!! What a ride to nowhere this thing is! I got the Magicjack and used it for about a week and started running into problems. It stopped booting up. So I went to their useless customer service chatline. I spent hours with their chat people trying to get this thing working and whenever they hit a snag they hangup on you. Then you are left with a lousy piece of junk and no phone number to call for reall support like a real company has. This is a total ripoff. If anyone wants to start a class action suit I will be a plaintiff.
Ocean Springs, MS
I ordered the magicjack from tv and recieved it in the mail. They had already taken out the amount of money they said they were going to take. Today, they took $133.00 plus change out of my bank account!!! No one ever said anything about a charge like this. How can I get my money back and send this back to them? How can I stop them from getting any more money? Nevermind, I am contacting the Attorney General of the state I live in!
Every time I dial a number the call gets disconnected and I've tried everything the companies website suggests I do but still I have the same problem. Their website claims I can speak with someone live over the net, BOLOGNA, all I keep getting is a catch 21. No one to complain too but a regularly asked questions page. So here I sit a DISABLE person without a phone. I suggest you do your homework before you invest your hard earned money on this product.
P.S. I have been forced to buy a pay as you go cell phone. I could have used the money they conveniently removed from my pocket to pay for a real phone!!!
Product has never functioned properly. Cannot contact company. They say my password is incorrect. I ask for confirmation via e-mail. They send password. I attempt to enter my account, but password doesn't work. I upgraded my computer, and now they say magicjack won't work on my edition of Windows. I have XP, but they say I have NT. What is going on???
I purchased this product after seeing the informercial on TV in October, of cause they make great claim...
Magicjack is not reliable and the company does not stand behind their product. I have spent over a dozen hours on chats trying to keep it working. After a host of changes to my settings that their agents walk me through I could get the unit working, but usually it would quit after a few days. After 2 months of trying to make it reliable I asked for a refund and was denied, now I am waiting for a replacement but have seen a number of complaints posted because they charge you for the replacement, then deny that they received the returned unit and will not give you your refund. I am now wondering if I will cancel the replacement and just chalk this up to my stupidity and their lack of integrity.
I have had problems with this company 2/08 it was hard working with them; they said just try our phone service; we will not charge you. I mailed them their jack back and got a tracking number from the US mail service; to prove it. But they did! After the phones didn't work, I ask them to stop the free try; it didn't work for me in my state using the chat. Later they begin to random amounts of money off my credit card, I had to fill a complaint with my credit card company they would not give me back my money.
Now, today 10/31/08 they have don the same in again; using my credit card, I didn't know they keep credit card numbers; how can they do this? Look at the numbers of months it has been. I am disable; now I have no money to pay my rent and lights, this how I found out I had no money to pay my rent when I got my SSI money I went to go pay my rent and no money. What do I do now? It was months last time to get my money back; its cold here in my state I do not have any more money until next month. I MAY NOT HAVE A PLACE TO LIVE; no money for rent. Its the free try, that got me!
Other web business, should speak up; its companies like this that will make it bad for you as well.
The magic jack never worked as suggested just by plugging into my computer. I had to start the program. After several months of use it no longer worked at all. I spent nearly 10 hours of time with there four different on site live agents ... the last one named Crissa and they could never get it to work . They finally agreed to send me a new magic jack but the frustration with their technical help was beyond belief. I have tried to contact Don Borislow the inventor at Ymax but they have no email contact on their web site just a mail address in West Palm Beach, Florida. I have recorded two of the six on line chats in my email that show the run around you get from people who don't know how to fix the technical issues with their product. I
There is a 3-5 second delay with MJ phone calls. I have tried two different types of phones, MJ rep told me to install the upgrade, change USB ports, edit my computer registry. No change. Then she told me to go to speedtest.net which showed my upload time was half of my download time. MJ rep told me it was my DSL contact my ISP. My ISP says I have the latest firmware and DSL router that there is nothing wrong with my DSL. I will take MJ gadget to work to try a T1 with a different ISP. I'll update you if this makes a difference. Luckily, I have not completely canceled my landline number. I have also read that the 911 feature doesn't really work like they say it should... and it would be horrible to find that out during a real emergency. MJ *** in my opinion... don't waste your money.
Back in June 2008, I ordered 2 MagicJack services from Magicjack.com who guarantee a 30 day examination period, however, they fail to provide any return shipping address with any of their correstpondence and, disable any buttons on their website to enable a return "within 30 days",
Before I ordered, I was told on live chat, the 30 day period starts upon activation. Thats a $20 activation fee and $20 per year plus shipping.
Magic Jack refused to supply me a return address and when I threatened a credit card charge back, I was told "good luck" and they disconnected the live chat.
Royal Bank investigated, confirmed that it was impossible to "return" and by some miricale obtained an address and phone number, told me to return "the item" that is a one time, disposable USB stick that has no value and is not reusuable. that's Royal's cop out to say "you did not return the item", obviously, one is not going to spend $20 to return a $20 item.
Its Royal Bank's cowardly way of failing to act ethically.
After numerous phone calls, I'm guessing 4 hours in total, Royal back 4 months later tell me to call Visa International.
Not much hope there either.
Both Royal Bank Visa and Visa international did not appear concerned by a threat of negative feedback.
Royal and VISA have a product guarantee but, read the fine print, its next to useless.
I'm looking for another credit card company who will provide recourse against FRAUD.
If you are thinking of doing business with MagicJack.com, DONT use your VISA CARD. MagicJack is using a "visa card game" to avoid refunds within its 30 day period.
I'm beginning to develop a real hatred towards Dan of MagicJack, this company is fraudulent in the extreme.
Just check the incredible number of complaints to the Florida Better Business Bureau.
There are Many many other legitimate companies that provide a better service than magic jack at far less cost and most importantly, good companies providing excellent value without operating a FRAUD or providing false and misleading information.
One company does deserve a plug, they put MagicJack to shame and thats www.FreePhoneLine.ca I'd give them top marks.
Again, Royal Visa fails to charge back on behalf of customers who suffer fraudulent sales. They have the power to do charge backs, but for some reason, certain companies, very carefully arrange their affairs to avoid 99.999% of charge backs. MagicJack is one company that has managed to do that and is to be avoided at all costs.
Magic jack is a scam i would not recommend this product i would not put anyone through this *** *** junk and...
The phone service is horrible, the 'free 30 day trial' is charged to your account the minute you make the order, and then you wake up less than a month later having already spent $60 on the thing when your account is charged $93.80 out of the blue. I am in process of filing a dispute but don't hold out much hope. This is a disgraceful scam and after all these complaints, why is their ad still running? Are fraudulent companies allowed to advertise on TV? Where is the FCC?
We ordered this eager to try it and found our phone company had placed a block against Magic Jack and other...
unauthorized order of MagicJack. I was told the order was cancelled, then I received the product. I refused it and put it in a mailbox. They took $133.75 from my checking account.
I have been trying to speak with someone, but have not been successful. The company has a "chat" window and they are no help at all. If you try to get information, they will not give it or disconnect the chat.
This has been going on for 22 days I want this issue resolved.
One of the biggest scams/ripoffs I have encountered. They have my item that I returned, was told a refund had been issued, BUT WAS NOT!!! Now, their website is NON functional as far as contacting customer Service.
Straight out lie. Majicjack doesn't work with a mac as claim.
Please wait for a site operator to respond.
You are now chatting with 'Stela'
Stela: Hello, how may I help you?
jay: can I upgrade my device to be compatible with a mac?
jay: My device only works with windows. The telephone pad doesn't show up when I connect it to a mac
Stela: Yes but the MAC's upgrade link is not yet available as of this moment since our engineers are working for the enhancement on that upgrade. Please rest assured that MAC's upgrade link will be availabe as soon as possible,
Stela: Is there anything else I may help you with today?
jay: Then why make a claim that it's compatible when it's not? why does Kari Hernandez, your P.R. person make claims on every website and say that it works. You guys are deceiving people and stealing money
Stela: Only compatible with Intel-based Macs with OS Versions:
Stela: 10.4.10 (must have Kernel 8.10.3 or higher)
Stela: 10.4.11 and higher
Stela: 11.0 and higher
jay: I bought the device thinking that It was ok to purchase a mac. Now I just wastes 1200 dollars.
jay: I have all those. My mac is brand new
jay: Java is standard and installed
Stela: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Elle'
jay: You guys spend all this money on marketing and forget to actually make a good product
jay: is there any software upgrade availble to work with a mac pc?
jay: or software that I can dowload to my hardware?
Elle: MagicJack is not best to use with Mac, there are some features that you cannot apply with this OS.
jay: thanks, can I get a refund then
jay: Kari Hernandez stated that it would work on a few websites in January 2008. Your website says it works. I bought mine in April.
jay: She is your pr marketing person
Elle: MagicJack will work with Mac but it will not work all the time and besides there are some features that you cannot apply with this OS.
Elle: You cannot return the product and have a refund since you are not under the trial period.
jay: MajicJack doesn't work 100% with a mac. You guys are decieving people. It's a straight out lie. I will report your company as fraud to your state attoney's office then. Good luck dealing with that
Elle: I respect your decision.
jay: ok. I will add you guys here. http://www.complaintsboard.com
The MagicJack does not work as advertised. I have had the device for several weeks and spent numerous hour...
I impulsively ordered a magicjack after seeing it advertised online via cnet, pcmagazine and cbs news but...
The only way to contact MagicJack is through a live chat in their website. Then you get to speak to non-English speaking Indians, who put you on hold for 15 minutes at a time while they "Research your record" and give you the runaround. I've had it happen three times when trying to get a refund for the MagicJack I returned, and have been told each time that they would email me within 3 days telling me when I would get my return. It's been three months and it's never happened. They lie, lie, lie!! The quality of my USB was poor, with scratchy sound. I got a return authorization number and returned it within two weeks. the wait began. That was in May 2008. It's now August, and I have spent three hours on the phone getting the runaround, but no refund. So I turned them in to my state Attorney General's office.
i purchased the magic jack jack and was pleased until i realized a landline calling me in the same area code will be charged long distance unless they have the same prefix as me!! example 321-420 and 321-783 if the numbers after the area code don't match the person calling you pays long distance!! please there are different prefixes withing the same city from house to house. this is not stated in the FAQ. Magicjack states this regarding incoming calls "If your magicJack phone number is in the same area code as your friends and family they are not charged long distance to call your magicJack phone number. If they are in a different area code, they are subject to the rates their phone company would charge for calling the area code your magicJack is registered with."
I did a live chat with magicjack and their solution was "why don't you just call your mom and she will not be charged" are you kidding me, so now i am supposed to call all the people i know everyday to see if they want to speak with me. This is insane and total blatant misrepresentation by this company. I want to get this out and not sure how. This is a first step and they have that damn infomercial. incredible