Macy's
reviews and complaints

Buying furniture from Macy's has been one of the worst consumer experiences in my life. The worst part is it's not the products, it's the people. You pay a premium for nicer stuff, and I don't think it's unrealistic to expect decent customer service. For fear of this turning into a novel, my cliff notes.

Un-Knowledgeable sales person: I bought 2 sets of leather furniture which are beautiful (and I'm mostly happy with) I wanted one set to be cloth but was told they had no cloth reclining sets. After delivery (6 weeks later than set expectation) I receiver a flier advertising the reclining set I bought, but in a cloth material for $2k less. Disappointing and annoying but when combined with everything else... unacceptable.

Consistent delivery issues: I bought a table from another store that had to have it shipped across the country and I got it in 10 days. Macy's couldn't get me anything in under 2 months even though I spent over $8k. And the estimated delivery date was close to 1 month.

Support: For both delivery and credit cards. Incompetence! This incompetence goes up the food chain, not just the English as a second language folks. I was transferred to a local exec who told me what I wanted to hear, and that she'd get back to me. She didn't. Not on one of my multiple issues. Should I have to chase them around? Should I have to call in and ask why there's interest charges when I buy the furniture on 12 months no interest? I've been on the phone probably close to 2 dozen times(including delivery issues) and still don't have things fixed. When I finally got my furniture I thought the headache was over. Then when I got a local exec on the line, I thought she'd take care of me. Maybe you can learn from my mistakes!?

I am a value customer to Macy. On September 3, 2011. I should have made a payment on September 1, 2011. Called and made a payment on the 09/3/2011. I explained this circumstances to them. On the September 1, 2011, there was a hurricane hit in CT. We were out of power and the customer service representative I spoke with told me that if I make a full payment which is 09/03/2011 Macy will not charge me any late payment and my account will be zero balance.

I did made full payment using my check on the phone an amount of $42.48. I asked the customer representative’ how much do I owe you He said your account balance is zero. On November I received a bill of $69.48. I call again and spoke to one of the Manager and He said you are all set. Again I received another bill to make a payment of $62.48. I explained everything with a Customer service person who was not nice to and told me if I will pay $25.00 on 11/16/2011 this will be the end of the bill or she will my account to the credit. The next day when I check my credit report, the bill has been reported.

I went to the story in Manchester and nobody wants to listen to my circumstances. Macy’s just mess my credit history. I called their credit office and what they are telling me is that there is nothing they can do about this. This is my number and I want Macy, s to contact me to ratify this issue because Macy’s has not been fair with me and treated me so bad. Somebody from Macy needs to call me to correct this issue.

I have never had issues with regular items. But god forbid you order one of the special handling items. I am trying to return some rugs I bought, and so far, I have been on the phone for about 2 hours 30 minutes, and only managed to get one rug picked up so far. Here's the story. I am in the market for a rug, and after looking online for some rugs that looked nice, I went to Macy's Retail Store to see them in person. They only carried a limited selection and none of the ones I was interested in. So I went back online and purchased several rugs. Of course, once they arrived, none of them were really the color they appeared to be on the website, so I now had many rugs sitting in my living room that I needed to return. I called Macy's customer service 1800 buy macy and was told that my return was in process and I should expect a call from the shippers in 3-5 days and a mailing label in 5 days. I got neither, so I called back a week later. Turns out that Macy's Retail Store rugs are processed by Macy's, but Macys.com rugs are processed by some other central processor. They had notified customer service that the return had not been processed properly, but no one had followed with me. So we lost a week, again with multiple rugs sitting curled up in my living room. I found this out when I called to check on status. They then told me each individual rug had to be processed serially, and I would have to return one rug at a time. This was after I had already spent 1.5 hours on the phone as people kept putting me on hold to figure out what the rug return process was. Then the next day, a UPS shipper shows up without calling so of course I miss him. I wait for him the next day, and it turns out sure enough he only can pick up one rug. Then I have to call customer service again so they'll process the next rug. What a ridiculous process.

A manager John Sturek at Men's Macy's Unit 358 San Jose, Ca is abusive and hostile to an employee who complained about it and is retaliating. The HR manager SHARON who is replacing the HR manager HEATHER who is on a leave of absence is a good friend of Mr Sturek and is doing everything { NOTHING !} to cover for the manager AND EVEN WENT SO FAR as to ASK ME "WHY are you picking up so may hours" [ Obviously she does not understand the meaning of HARD WORK, food, rent An thinks it is PRIVILEGE of HER PEOPLE ...Or those she FAVORS. " HOW MUCH INTEGRITY CAN YOU GET FROM a HR MANAGER who is CLOSE to the hostility generating manager . HR CORPORATE will only wake up when it is too late, too little, after a brief has been filed and the motion set for a deeply entrenched Due Process that could have been prevented BY MACYS CORPORATE HR MOVING IN QUICKLY. BUT that will not happen in real time .

Too many people are aware of WHAT IS HAPPENNING and suggested CALLING CORPORATE HR as CONCURRENTLY as initiating a "complaint" in a different forum ... AS WILL BE .

My email is [protected]@att.net
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HR MANAGER SHARON AT VALLEY FAIRE SAN JOSE MACYS UNIT 358 is FRIEND OF Harrasing manager john Sturek who works at Men's Macys 358 AND Is GOING ALONG WITH HIS GROSSLY UNFAIR TREATMENT, Harrasment and Hostile ENVIRONMENT HE CREATES AND EVEN QUESTIONS WHY I PICK UP SO MANY HOURS [Which I am entitled to and need and Desired by Other Managers]. She is suportive of her manager friend and her INQUIRY is ANYTHING BUT FAIR. HR CORPORATE NEEDS TO GET INVOLVED IMMEDIATELY BEFORE IT ENDS IN A LAWSUIT.

On Janurary 29, 2011, I purchased 7 pieces of Living Room Furniture from Macy's in Louisville, Kentucky. My nightmare with Macy's began at the Checkout Lane ! First, I was presented with 3 separate invoices for my purchase and it was complicated as hell to determine if the pricing was correct. In fact, it was not as I discovered I was overcharged. Then after 30 minutes of reviewing 3 invoices, they virtually demanded I not pay with a check or debit card. I was persuaded to pay with a credit card and with the 3 invoices, American Express declined after the first. I then had to pay the balance on a separate credit card which I did not want to do, I wanted to pay with a check or credit card. 3 Invoices, credit crads, etc., It's all a game to get you confused and to overpay ! I called them and got the same BS from Customer Service.

On February 26, 2011, I visited Macy's Palm Beach Gardens in order to purchase a Fossil purse I had seen in the store during a prior visit. Upon arrival, the purse I wanted was not available. There was another one, more expensive, that I also liked. I thought, if I will pay more for a different purse, let me see other brands and see if there is another one that I like more. As I approached the Coach isle, I was approached by the saleswoman, who asked me if she could help me. At the same time she asked the question, she attempted to take the Fossil purse from my hand. I replied that I was still deciding which brand to buy. She informed me that the Fossil section was the other way and again attempted to take purse from me. I repeated that I was still choosing. I knew where the Fossil section was. She appeared annoyed. I continued walking to the Coach section. She followed me, got inside the Coach isle, whispered something to the other saleswoman and both stared at me. After looking at the purses, I moved to the Michael Kors section. She moved into the Michael Kors isled, whispered something to a third saleswoman, who very rudely asked me "How are you". I replied "I'm fine thanks!”. Then I looked again and asked: "Is there a problem here? I'm not sure what's happening. She (the first saleswoman) has been following me all around. Now, you." They both denied that they were following me. I moved into another saleswoman and bought the Fossil purse, as planned. At that time, I was almost crying and shaking. I have never been treated as I’m a thief. I'm an honest, educated, gainfully employed, productive member of the society, and have never felt that way before. I was planning to buy some shoes to go with the purse; however, I felt so humiliated and thought all saleswomen were looking at me and thinking that I was going to still something. I left Macy's never to buy there again. Once I had to leave the mall, I had to go back to the parking lot outside Macy's. I had to sit outside and prepare to go inside again. I felt so horrible, discriminated and humiliated that I couldn't go inside to look for the manager and make my complaint in person. I know they have to do loss prevention, but there are polite ways to do it. It's all about proper training and customer service. This is a high end mall and I can’t believe that they do it with all the customers. Was it because I’m an immigrant? Was it because I had a shopping bag from another store and she feared I was going to shoplift? Isn’t it true that if I bought in other stores, I’m more likely to afford to buy at your store too? I was shopping for my birthday month that day and Macy’s happened to be the most popular store I shopped that day. And that’s where I was singled out and humiliated. I hope no one has to go through what I went through on that day. I believe it is Macy’s responsibility to train their staff and provide good customer service to their clients.

Today I went to the kids area to buy clothes to my kids and when I went to pay to the chashier Dale(I'm pretty sure this is his name), he asked me if I was going to pay for a purple jacket that my son was wearing. I did not understand why he asked for an item that I already paid on last week and then he said the jacket looked pretty new to him. I really feel disappointment and discriminated by this cashier who assumed that I stole something from the store just because we are a latino family. I really believe we have to stop this discriminatory acts and I think to share this incident with all my latins friends and relatives.I would also think not to comeback to any Macy's store and I will tell my friends not to come to any Macy's anymore.

Recently got hired at this location as a full time worker...weeks went by and then my hours dropped from 38 to 16. when i asked my manager about this she said she did not know who messed with my schedule. days went by and nobody could answer me about what happened to the hours i was scheduled that week. on my day off i received a call from my manager saying she has good and bad news for me. that the company will be doing a major change and full time position in my department is no longer needed and that they only have a part-time night position available. This place lacks communication. all they care about is credit cards. if you go to any manager about any problem nobody seems to have an answer for you.

Since moving to Corpus Christi, TX nearly two years ago we notice that this is the only Macy's in the region. We had noticed that it was not nearly as nice as the ones in Atlanta or Florida or New York where we lived prior but we were loyal regardless and tried to make due. I had noticed that I do get "slighted" when I go in the store though. If they are handing out samples of products they skip me, when I come into a department associates scatter away or make quick eye contact and look away, on more than one occasion I even have to search them out for help. This evening was the straw that broke the camel's back. The sales circular advertised a ring on sale for nearly $2, 000. We wanted the ring and decided that we would go and purchase it, it is about $1000 off of the regular price. I went to the jewelry counter and there were only a few patrons in the section, it was not busy what so ever and they can check their cameras if they would like. I was made to wait 20 minutes and 4.3 seconds before I was even acknowledged by any associate. I know this because I timed it via my iPhone. Two different supervisors walked right past me on two occasions and did not say a word (they had red tags on so I knew they were supervisors). One associate hid behind a register and kept peeking out to see if I would leave, one sat in conversation the entire time with a customer who was not making any purchases, another sat talking to someone she knew. I stood prepared to purchase for 20 minutes and 4.3 seconds. I was finally approached by an associate who coincidentally was of my same ethnic origin and she said she would have a supervisor come and she did. I showed my iPhone to the supervisor and advised him that I have never been disrespected in this manner ever in my natural life and he kept offering a discount, but I don't want a discount and I declined his discount, I told him they have a flaw in how they train and hire people, because these employees are only helping who they want and that leads to a selective process that is counter productive in the retail environment. I advised him that we will not buy the item there, we will drive 2.5 hours to San Antonio and purchase it there. This has to change, I am trying hard not to call them racists in the store but it leaves me very little choice, when I am constantly denied the level of service that I know I am suppose to receive from a store of this caliber.

i called macys customer service because i thought i had been set up on automatic payments for a hardship program which was to be no late fees, and lower interest rates. well whom ever i spoke with to set up these auto payments dropped the ball and did not set me up with this program nor did they make any notes in their system. so i was told there were no programs to assist me and that after asking for a manager that a manager could not override the programs either to assist me. i called to try to get help so i can get this bill payed because i have had a wage reduction since 2009 and i still need assistance. so when i question since your customer service dropped the ball in 2010 your company can not assist me in making this right, i was told no. all i want to do is pay them and pay this account off, but i quess i just need to stop paying them to get their attention? so frustrating

I received a collection call from Macy's. So I called back to see what was going on. The Macy's Rep told me I was thirty days late. I explained to her that when i went in to make a payment using my iphone and their website it showed there was 0 dollars due. I assumed I paid it. She said that that was not the case. I understood and told her there must have been a glitch. I never had this problem, nor was I a repeat offender. She pretty much made me feel like I didn't know what I was talking about and that I was wrong. She tried to explain what the website looks like and told me she was looking at her webpage. I explained to her again that I knew what I was looking at and that the website (even after it's change) was pretty easy to read. and she continued as if she wasn't listening to ANYTHING I was saying.

She started giving me options about how to pay. I told her I knew how to pay and that money was not an issue. (random) just wanted to make sure that I was not late and to get the late fee reversed. Or keep the fee and just don't mark it as late. If not because of the glitch, then because it was my first time- courtesy waiver, and I ALWAYS pay on time and go to Macy's every week! She started trying to negotiate, I pay over the phone and pay 14.99 and she will remove the 25 fee. That doesn't make any sense. I simply didn't want it to be late. "There's nothing I can do with out proof"

As a customer service rep myself, I know how things are. They have goals. "Don't reverse this, DO that." "Can't do this. GET MONEY MONEY MONEY" But the one thing she was lacking was compassion. She wasn't even listening. I go through the same thing where I work. And I can say no and do it nicely. Or I can be understanding and reverse a ONE TIME FEE. Keep the customer happy. They're the reason you have a job. UGH, Macy's department. I'm sure you probably out sourced to a some sort of National Bank and you'lll say, it wasn't us, it's them, This whole experience was stinky.

Closing my card.

I've had a Macy card for years and never had a problem until recently when I decided to go paperless, by the time I got the statement on line I was getting a paper statement saying I owed plus interest fees. Called to pay and I was credited the fees but said it was a new pay period and there may be a $2.00 charge, late fees are added so quickly there seems to be no way of catching up. I cancelled the card in December/11 and thought again a final payment was made, 9 days later another bill with $30.00 in fees. My 4th call and again speaking to a supervisor who said she would zero out my balance...asked for a zero balance statment, let's see what January will bring. WOULD ADVISE TO STAY AWAY FROM MACY'S CREDIT CARDS

I am behind in my credit card payments due to job loss. I made an agreement with their collections dept. to make 4 monthly payments of $60 to be automatically debited from my checking account on the FIRST of each month. On the first of Nov. I checked for the debit but it hadn't been done. I waited for the next 4 days and still no debit from Macy's. I figured that perhaps the agent on the phone had taken down the wrong bank routing number or acct. number and that they would call me. Days go by and then on the 15th of Nov (when my account balance was at about $10 - they did the auto debit. Naturally, my bank charged me an overdraft fee of $34 putting me now in the hole by about $100! When I called Macy's to ask why the debit wasn't done until the 15th when the agreement was for the first, they acknowledged that they were backed up and they would send me a check for $34.00 (the amount of the overdraft fee). Well, its been nearly 1 month since that conversation and I have still not received a check. To top it all off, they did the same thing this month! A friend who knows a lot about credit issues told me that what they did is illegal. When the agreement is for a specific date, the action must occur on that exact date or the agreement is null and void. I'm not sure who to go to with this situation - the Fed Trade Commission? Sue in small claims court? If anyone knows please contact me at [protected]@gmail.com

I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..

My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her customers so far were irritated as well. This was my short visit to Macys where my sister, daughter and I chose to leave and shop sales elsewhere and use coupons that would work.

Aside from my irritation with your store, I was really mad that I could have started at another store and not wasted my time at Macys. Macy will not be number one next year they may not even be in the top 10.

Mattresses Need Consumer Protection Laws: My mother is to receive her "3rd" replacement under warranty of Macy's Hotel Collection "Cushion Firm by Sterns & Foster" due to quality defect (mattress sinks after 1 month of use). Sterns & Foster (Sealy) is telling me that they manufacture to order and they manufacture this particular product in Patterson New Jersey. I suspect that Sterns & Foster (Sealy) are either producing refurbished mattresses for the Hotel Collection and are selling them as "new" or producing low quality and selling them as high quality (ripoff). Mattress manufacturing guidelines are different for each state, and in some states, tags need to be sewn into the mattress (yellow or red) to indicate that it is a refurbished mattress. I really don't understand why the government does not set up strict guidelines for mattresses... believe these manufacturers are getting away with conducting consumer fraud and hoping people do not report the warranty issue within the one year time limit and then the consumer gets stuck with something other than what is described as new. These mattresses from Macy's are not cheap; they are priced from $1500 to $2000. When my mother receives her "3rd" replacement..I will ask the delivery person to write "new" on the paperwork to aid in pursuing this matter w/ the PA State Attny General's office. Statisically, what are the chances that my Mom has received two defective mattresses w/in less than one year with the same brand/product. Something smells fishy to me. Sterns & Foster customer service doesn't even want to look into the matter...they quote a 1.3% defective rate for all their products...which you know is nonsense, based on the inspectors that arrive to classify the mattress as defective. If I was Macy's, I would take the high road and return my Mom's money if the 3rd mattress is defective. The time and effort being wasted on communicating this defect is worth more than the mattress at this point.