Macy's
reviews and complaints

I truly enjoy shopping at Macy’s, but I feel the need to bring this to someone’s attention. I was shopping at Macy’s in Bay Shore, Long Island, New York, on 4/13/2022. They had a wonderful selection of clothes that I needed to try on. The fitting rooms were semi clean, not my complaint, but after trying on the clothes, & as I opened the door, there was a man in the dressing room waiting to also try on his clothes. I found this extremely disturbing that men & women are using the same dressing rooms. Even more disturbing is that the ladies underwear department is right there also. I did go to the cashier & voiced my upsetting experience & that person literally just shrugged their shoulders-didn’t care at all!

There is no one watching their fitting rooms in Bay Shore.

I found this experience extremely disturbing and it may just make me think twice about shopping there. It just is NOT safe!

Thank you for listening, your time is greatly appreciated.

I have been attempting to initiate a return on their website for a week. Each time I receive the same message:

Sorry, we encountered an error in processing your return. Please come back later and try again. If you need further assistance, please visit our customer service page. Thank you for your patience.

I'm out of patience.

The customer service page is worthless. It directs me the exact spot that issues the error message.

They are the WORST store card I've ever owned.

...The website login doesn't work, so you cannot access your account to pay your bill. You are basically stuck having to visit a store, or call their 800 hotline, and deal with one of their outsourced CSRs... who charge you an EXTRA $5 just to post a payment. A complete rip-off and unacceptable.

...THEN they closed my account without notice (per an 800 Rep) after I'd kept my acount in good standing very almost 11mos. One of their excuses... they were unable to "post my payment due to a bad routing or account number" b.s. I'd ALWAYS paid with the same account.

...I am sorry to hades and back that I EVER opened an account with them. I've already filed several consumer complaints about their shady practices.

Once I pay my account, I am DONE.

ordered a pair of shoes sent right back they cant find the shoes cant read all the numbers on the tracking and they wont even call the company the shoes came from the give me my money back ill never order form macys again

I purchased diamond stud earrings for my granddaughters 16th birthday today 4/6/2022 around 11am. I asked to see the earring studs that were on sale per Macy's website. Every earring I asked about the Sales person could not locate. She checked the computer to see what store was carrying them and apparently they were in that store, but she couldn't locate them.

As I was waiting for the sales person to come back from the backroom (for the 4th time), there was a woman there trying on sm hoop diamond earrings, actually putting them on. I think this is totally unsanitary and especially with covid, she tried on multiple earrings. Disgusting.

In september 2021 I ordered a jolene chase sofa with a right facing arm item number web id: 4381200. In december I received the sofa with a left facing arm, macys instructed me that I have to keep the sofa and they will pick it up and deliver the correct sofa, since december I have had the sofa’s in the box’s in my home taking up the space in my children’s play room. Since december, please understand again since december I have had these boxes taking all the space in my children’s playroom. Macys stating I had to keep them they would not pick them up, I received an email that the new with the right facing arm will be delivered in march, then updated to april then again to march. At the end of march the box arrived with you guessed it a left facing arm. Are you kidding me. Now it is six months and macy’s continues to deliver the left facing arm, not only that but macys refuses to take back the sofa and my children’s playroom remains unused for its purpose and is now being used as a storage room for your sofa. In march the delivery team took back the left facing arm, that was delivered, but left me with the sofa that is still in the box! I have called and called and you guessed it called, I have a long list of names of people I have spoke to, but no one and I mean no one can resolve this. I have called my local store to get an appointment with the local manager and that call will not go through as well. There is something wrong with your customer service department, as they hang up or disconnect you all the time, the longest I have waited for a person is 45 minutes. How am I suppose to get this issue resolved when no one will help. As I am writing this I am on hold now, but have been disconnected already twice today. I asked one of the persons I got through to and asked are you working from home or in an office and was told at home, is this why your customer service department is failing? There is no one overseeing what is happening?

I need help! I will send this email over and over until someone responds. My name is mary my daughters name is tina johnson the sales check number is [protected]. Please this should not be happening. Someone please give a damn and help!

Mary [protected]

To whom this may concern regarding the legal department,



On the date of March 20th, 2022, at 5:40 P.M., my French Bulldog was injured on escalator number 77 on the eighth floor inside Macy’s Herald Square located on 151 West 34th Street, New York, NY 10001. The injury caused by the escalator was deep and caused bleeding in the paw and severe pain for my pet. A worker by the name of Jorge saw the incident and helped me contact the manager for help. A woman by the name of Jolanda created an incident report of the situation. However, when I asked for a copy of the report she refused to give me one. Because of the incident, I was forced to go to the Veterinary Emergency Group, located at 735 6TH AVE, New York, NY 10010. My dog underwent surgery which ended up costing me a total of $954.27. My dog has been on numerous escalators before and this has never happened to him. I believe that this is the fault of the company and it is your responsibility to pay for the surgery that my dog had to go through. The escalator was clearly old and not working properly as there are huge gaps in between the start of the escalator and the steps that can cause safety issues for pets and individuals. I hope that you will understand the stress that this incident has put onto me and my dog. My dog’s treatment and suffering are far from over. The healing process will take a toll on us both mentally and financially. If you need to contact me, please call [protected] or email at [protected]@gmail.com

I paid Macy's bill due 2/13/2022 on 2/4/2022 through my bank's online bill pay system. Then I received another Macy's bill adding fees and interest. I checked throughly everything and found out that I paid an expired Macy's credit card by mistake, because they sent me a new card later after the bill, but at the time I was not aware I paid with an expired card.

I called Macy's telling them what happened without any result. Then I contacted my bank. My Bank of America then called Macy's and I was listened on the phone conversation. My bank has the proof that I paid and Macy's opened a dispute case for 21 days to investigate. As though Bank of America's proof mean nothing:

1. Macy's different department calling me several times, asking me to call them. I did call them couple times. They couldn't find my payment, they didn't know where the payment went! Seems Macy's internals have no connections.

If they didn't have my account, they shouldn't take the money, they should return it and I would be able to pay them again. But Macy's took my money and don't know where the money went!

2. Macy's mailed me asking me fax them a copy of the transmittal information. How can I have transmittal information? That is between Bank of America and Macy's. I don't even have a fax machine. I tried to send them the payment deducted from my check information, but the email address Macy's gave to me was invalid! I texted to them, don't know if they care.

3. Macy's sent me another new bill demanding payment.

How messy Macy's accounting system is! And how irresponsable Macy's is!

Petite Capri pants high rise 4 pairs. Ordered 2x online received mid rise. Now placed the same order by phone with all kinds of sorry and promises. Received today again INCORRECT. Not in the store how can I order?

The online bill pay is down every time I go to pay my bill. Then I call and they are closed. The online chat service is worthless. Please advise me on how I can pay my bill. I am now remembering why I stopped shopping at Macy's. I will never use this card again.

Please read all of this before responding or acting and please review the notes on the 3 orders, all trying to get one mattress. See end of message for original order and emails up until 12/9.

3) Final order that was done by LaFretta on 1/9, then verified and "free" adjustable base added on 1/10 [protected]

2) Replacement order done by customer service with 4443481

1) Original Black Friday order: [protected]

I have shopped at Macy's since the Bon Marche days, my house is full of Macy's furniture and mattresses. Macy's has been my go to, first stop, because I had confidence that I would receive quality products and service. That has been true until the nightmare of non-service and no-delivery over the past two months. I have been furnishing an apartment with Macy's items the last couple of months for a visiting nurse, two hours from my home. She ended up sleeping on an old futon while waiting over a month for a mattress delivery, and then spending a day off disassembling a bed frame that did not fit under the adjustable frame. I understand there can be problems with deliveries, but I don't understand the runaround from customer service that I have received or the terrible delivery service.

I ordered a mattress on black Friday (11/26/2021). It was to be delivered on 12/6. I realized it was going to the billing address, not the delivery address, so I called delivery twice to make sure the address was corrected. Told it would be sent to the Seattle address. I continued to receive notices that it was on its way to Bellingham. I kept calling mattress delivery and emailing. I was finally told by mattress delivery (on another call that I made) that they could only request a different address, and that they had. I should try calling UPS to see if they could redirect the delivery as it was already on a truck. I called and was told by UPS that they had NO request from Macy's, and that I had to request it through Macy's. Called Macy's again and emailed again (see attached Document 1 of documentation of changing address on original order)... got the delivery stopped to Bellingham and redirected to Seattle, showed the new address on the order and was waiting for the delivery date... which never came and the mattress, that had supposedly been on the delivery truck, disappeared. I haven't been able to get an explanation from anyone about what happened to the original mattress.

By 12/12, I had talked with Macy's furniture delivery numerous times, with many contradictory messages — each person seemed to think something different. Nobody could explain where the mattress went or when it would end up in Seattle, kept telling me I would get a notice. I now had a visiting nurse sleeping on a futon waiting for the promised mattress and could give her little information, except "I think it's coming". I asked if I could get a replacement if wasn't coming, could I go to a store? And the representative at mattress and furniture delivery encouraged me to do that. So on 12/12 I drove an hour to Macy's Lynnwood Furniture Gallery and spoke with the manager, Ryan, who got a customer service supervisor on the line (Alex). They cancelled the original order and put in a new order (4443481) and I was told it would be shipped and should arrive by 12/21 and that Ryan would be following it. I left feeling that I had actually received customer service and this would be resolved. I received no emails or any other information and still have nothing from this order, except the order number. and Ryan said he would follow-up on it. I left that feeling confident — but the problems continued. I received no emails or any other information and still had nothing showing this was ordered, except the number.

If you read the notes on the order you will see that I called almost daily to check on the process.. the automation was telling me it was in process, and I kept being told to wait for the tracking number. One representative told me to stop calling to check, to just wait for the tracking number...

I kept following up, told that it was in process, kept being told that I would get notification when it was going to be delivered to Seattle. I kept asking for someone to actually talk with the vendor to find out what was going on. I was told, multiple times, that ":tickets" were sent and I would be contacted. I left several messages to "Ryan's" voice mail (he was on vacation) and also tried to get messages to Alex. Once you talk to a representative or a supervisor it seems not possible to talk to the same one again, no direct lines, when someone would supposedly try to transfer the previous supervisor was unavailable, no voice mail, but they would send a message I was NEVER contacted. Not once.

12/20, 21, 22, 23 — I was calling every day. I was told on 12/27 I didn't need to call any longer because it was in process (not true) Several times I requested that someone actually contact the company (Primo) and find out if it was coming — and if not, how I could get a replacement. Several offered to cancel and provide a refund — but I had purposely bought on Black Friday for the discount, and wanted that honored. I was told, more than once, not to worry, they were contacting the vendor and I would hear in a few days. I never received one message or call from the vendor. I realized we were in holiday season and weather was a challenge, so I thought I would wait until January 2, thinking by then, this would be fixed.

January came, I continued to call — same thing, it's in process, it's delayed, we're having trouble with Primo, etc.

On 1/3, I spoke to Lea, who, when I asked her to talk with a supervisor, checked one and was told that I already knew what happened to the mattress and that there would now be a replacement team, and they had a list with the 15 customers who needed a replacement and I could expect a call. I asked it to be expedited as 1) I had been waiting over a month and 2) I have a travelling nurse who has not had a bed (which meant I had to give a substantial discount on rent until it "came", which it didn't. Apparently nobody bothered to check the list to be sure my order was on it — 1/9 I finally reached a person who was able to help — LaFretta, a supervisor in customer service — I think for bedding and mattress. First though, she made it clear that it was not Macy's fault, it was the vendor, and I should have known about it because it says "shipped by vendor" when I purchased the item. When a customer orders through Macy's website, the customer believes (at least me) that they are ordering through Macy's and that Macy's is accepting responsibility. LaFreeta also told me that supervisors didn't know about this until the beginning of January, which shows a problem with your communication as I had been talking to employees and asking it to be expedited to supervisors frequently, including a store manager and supervisor who tried to fix this mid-December, and other customers were also posting negative reviews about the same experience of missing this mattress from Primo on Macy's webstie.. I was even told, at one point (in the many customers non-service conversations) that Macy's was having trouble getting deliveries from Primo — and that was in December..

La Fretta found out that I wasn't even ON the replacement list — the order number was not there. She told me she would personally work on a replacement the next day (I had reached her on a Sunday) and that she would follow up with me the next day and SHE did, she called, but I missed the call and couldn't get back to her directly. This was the FIRST contact by phone or follow-up from a Macy's employee. Thank you LaFretta — but I couldn't call her back so I talked with a new representative on 1/10. La Freeta left me a new order number on the message of [protected] — order three.

When I spoke with the rep on 1/10, I asked what the mattress replacement was. I looked it up, saw that it wasn't a hybrid as I had originally ordered and couldn't be flipped, but it came with a "free" adjustable base. So I asked for the base to be added. I was told that since it was free with the order she could do that, and she would. I also asked for white glove delivery given that we had been waiting a month and a half and I didn't want the nurse to be expected to set things up. The rep couldn't give me white glove at no cost, but could for $49 (that was the cost I was originally paying for regular delivery in November). I asked several times if the mattress, base, and white glove was on the order and Macy's rep assured me that it was. I asked if I could get a copy of the order emailed or anything so I would have documentation when the delivery people came. She told me I would get an email by Wednesday the 12th, the day it was to be delivered, but there was nothing she could send me. I received nothing prior to the delivery people showing up and still have nothing showing the base by email or on my Macy's account to show that a base had been ordered. I received nothing about the 2nd mattress order and received nothing about the 3rd order until I requested it from the delivery follow-up customer care on the 14th, and it still misses the base. When I talked with the rep on the 10th, I asked what I should do if, when the delivery showed up, there was a problem, since I didn't have anything to show and she said "just call us". As with LaFreeta, I thought I was now in capable hands and that this would work.

I was going to have a tenant meet Macy's, but I was afraid something would still be wrong since this had all been such a mess and I needed to get rid of the current futon/furniture etc and make room for the new bed. So the morning of the 12th, I drove two hours to the delivery location. The mattress arrived, but no base. I had already removed everything so that the space was ready for the new base and mattress for the visiting nurse who had sleeping on a futon waiting for this mattress.

When the delivery person arrived, loudly telling me his name was "antonio", he told me there was NO Adjustable base on the order — and as I have NOTHING from Macy's about this order, no receipt, nothing (although I was told I would receive an email by Wednesday and I specifically asked the representative what to do if the delivery people didn't set it up, and was told "Just call") But when I tried to call and told the delivery people that, Antonio was not willing to wait "that will take hours and it's not on the order. If it's there, we can bring it back. It's not on the order"-very adamant.

I did get through to a representative at customer service long after Antonio and his partner left me a mattress in a plastic bag, that was to try to keep it clean until the base. I was told, by customer service, that the base wasn't on the order and the representative could get it reordered and sent by Saturday (Macy's reps have been making these orders, not me, since the first one). That there was no way to get it that day, leaving me with nothing but a mattress in a plastic bag. The Macy's customer service rep told me they could request delivery for Thur or Fri (days the nurse had off) but couldn't guarantee it — it would probably be Saturday. At this point, the nurse needed a bed to sleep on, not a mattress on the floor in a plastic bag. I had a Wayfair Queen frame that I had originally bought but not yet constructed. I asked the Macy's rep if the adjustable base would fit in that frame and was told yes, it would. So I spent the next several hours putting that frame together so that the nurse could sleep in a bed, not a mattress on a floor, and if the base ever showed up, it should fit in the queen frame.

The nurse had a lovely night rest on Wednesday! The mattress would work, it seemed.. now for the base that should have come with it.

Then Thursday (the 13th), I got a recorded call that the adjustable base would be delivered on Friday between 7:45-9:45 AM. I asked the nurse to meet the workers, that it should all go well-they could put the base in and the bed would be set for her!

I had given the delivery company my phone number to call, so Antonio, same delivery person, called at 7:30. I asked if they could put the base together, I wanted to be sure there were no problems for the nurse, and was told :"if I wanted them to" (I thought that was part of white glove). It was the same main person who had been there on Wednesday who wouldn't wait for me to find out about the missing base. The same delivery person called me again when he arrived at the house to get access... he had my number.

Shortly after. I got a text from the nurse, with a picture of my newly constructed bed partially taken apart. That made sense, they had to take the base out — I was fine with that.

But then I got a text saying "the base doesn't fit. We're removing the whole frame" Emoji with tears — "He's being a jerk". Apparently, the delivery person flipped out and was rude and said "that wasn't here yesterday" about the frame, "how did that get here? Etc.". I didn't realize, when the nurse wrote "we're removing the whole frame" she met that Antonio was not helping her or doing it he told her she had to take it apart and then he told her that they didn't have time to wait for that (his helper did help the nurse get it into bigger pieces — thank you to him. I don't think he was supposed to, but he should be commended, and the main guy should be fired). Antonio wanted to just turn the frame sideways against a wall in a studio apartment, for a queen frame that the queen base wasn't going to fit and walk away.

No call to me from this main delivery person, although he had already called me twice for access. I tried to call him and no answer. I would have told him to take the base back and leave the frame intact. BUT by the time I could reach the nurse to tell her to tell them "just take it back and leave the frame" it was too late — it was partially dis-assembled and the "white glove" delivery had left, leaving a mess behind. So the nurse spent the day taking the frame apart. Not okay.

So now, I have a frame that is back in pieces, probably can't be returned since it was already assembled and since we were waiting so long for Macy's mattress that it can't be returned, we now have an adjustable base with no headboard., an upset nurse, and a very upset customer (me).

I was surprised that I had a call from the delivery service follow-up checking to see if it all went well shortly after the botched delivery. The first person I talked with was wonderful and passed me to the supervisor in Seattle, Chrissy Butler, who was also very professional, apologized, understood, offered a $150 credit, but couldn't do more. I suggested that having a head and foot from Macy's would seem appropriate compensation. Chrissy told me that the people aren't allowed to touch something that's not from Macy's, but that this situation was not okay.

Chrissy suggested I call the [protected] number to see what else could be done. I did and talked with Daniel. He was also professional and I so appreciated both Chrissy and Daniel as I was distraught. Daniel couldn't do anything more than a $150 credit — and I asked how I put in a formal complaint, not about him, but about this whole fiasco. He directed me to the website where I have written. I will now submit this as well as I have now had time to write more details. (AND as of 3/14/2021 NO RESPONSE_ Since I have had no response, I am now submitting this here and hope that perhaps someone actually cares.

What would I like? I would like this expedited to a senior administrator, with the question, what would you expect in this situation and what will be different in the future?

1) First, an explanation. Not an excuse, not a a "it's not our fault". Not pointing the fingers at a different department — I was trying to buy from Macy's and dealing with Macy's.

2) This was a good deal on a mattress IF it had come as ordered or if it had been replaced long ago. As is, this was an incredibly stressful, time-consuming, and uncomfortable situation for me and for my tenant. It cost me many hours of time and stress for both the nurse and me.

How could you compensate us for that? Perhaps a $1000 gift certifcate to Macy's so that we can continue to complete her apartment as we got quite sidetracked dealing with a mattress and less than optimal service for 2 months? That would allow us to find a headboard and footboard to complete the bed and help to compensate me for the lower rent I had to charge due to no mattress and the frame that can't be returned due to how long it took Macy's to actually send a mattress.

Or perhaps provide and install either an appropriate headboard/footboard for this "adjustable base" or provide an adjustable base that can accomodate head and foot boards.

I would like this addressed by a senior administrator, who has a name, a phone number, and the name of the person above.

I would expect to receive a response by Friday, January 21.

Marsha Buly

[protected]

[protected]@comcast.net

Original order:

Order Details

Nov 24, 2021 · $378.63

Order #[protected] · 1 item

For furniture or mattress returns, call [protected]. Note: any changes made by phone are not shown here.

Canceled Items

Canceled

Primo Regal Cloud 12"Plush Hybrid Mattress - Queen + 2 Free Pillows

Web ID: [protected]

UPC: 672345

Size: Queen

Qty: 1

$299.00

Order Summary

Subtotal:

$299.00

Total Fees:

$49.00

Tax:

$30.63

Total:

$378.63 — Original Message — From: [protected]@macys.com

To: [protected]@comcast.net

Date: 12/09/2021 10:05 AM

Subject: Re: Shipment · Salescheck # [protected]

Dear Valued Customer,

Thank you for taking the time to email us regarding sales check number [protected].

We are sorry but the Email Customer Service is unable to assist you with your concern. In as much as we would like to help, we highly suggest you to call our Macy's Drop Ship Department at [protected] for further assistance.

If you have any further questions or concerns, please call us at [protected].

Sincerely,

Furniture and Bedding Customer Service

[protected]

On 12/8/2021 6:36:41 AM, PHIL A BULY wrote:

Thank you

Any possible shipping date? I have to arrange delivery for someone to be available.

Marsha

On 12/07/2021 2:07 PM [protected]@macys.com wrote:

Dear Marsha,

Thank you for taking the time to email us regarding sales check number [protected]. We apologize for the delay in responding to your email.

We aim to assist you with any questions or concerns you may have regarding your purchase.

We sincerely apologize for all the misunderstanding about your request to change the delivery address. We verified that the item has not yet shipped out from the vendor so we can still change the address. A request has been forwarded to the appropriate department to change you shipping address to:

5818 Latona Ave NE

Seattle, WA 98105

We will contact you once the item is ready for shipment and will provide the tracking number. Thank you for shopping at Macy's.

If you have any further questions or concerns, please call us at [protected].

Sincerely,

Russel Verceles

Furniture and Bedding Customer Service

On 12/6/2021 5:58:31 AM, PHIL A BULY wrote:Re: Shipment · Salescheck # [protected]

[protected]

So far, I have made several attempts to get this mattress delivered to the right place:

Called early last week when received UPS first notice with wrong address, because was going to the billing address instead of the delivery address. Male representative assured me taken care of and would go to Seattle.

Got another notice that it was going to Seattle, called Macy's again on Friday 12/3, spoke with very nice female representative who told me the first person had not made any changes and hadn't even put notes in the system, but she assured me it was now going to the correct address.

Emailed the UPS info to Macy's Saturday. Email back asked for the sales slip, couldn't find it with the info I sent (see below)

Sent that back — waiting for a response on that

Checked location Sunday to be sure it was on its way to Seatle — set to be delivered to WRONG Address

Emailed the UPS info to Macy's Saturday. Email back asked for the sales slip, couldn't find it with the info I sent (see below)

Sent that back — waiting for a response on that (ithink I sent the order number instead of the sales slip number, but still no response)

Called Macy's again — talked to Xavier, who was not very pleasant or helpful — he told me the address had been corrected in Macy's system, but that all Macy's can do is request that of UPS and I should call UPS.

Called UPS, talked with Chris T. Reilly who told me UPS had no record of a change from Macy's and that I had to call Macy's back and ask them to call UPS.

Called Macy's again — spoke with Mary, relayed the events, asked her to call UPS. It's now 1:40 P.M. PT

Mary is gone a bit — comes back and says"they can't change the address". And that they can't change it because it's to go to another city.

I ask her if I can refuse it, she says yes and I'll be refunded when it is returned.

What the heck? How can the representatives all have such different, and wrong answers?

I'll hope that the huge sign to refuse is seen as I will be in Seattle and I will watch for a refund and hope that Macy's customer service improves — that just took a day of my time.

Would appreciate a response.

Marsha Riddle Buly

[protected]

On 12/05/2021 12:40 PM PHIL A BULY wrote:

Hello

Here is the order # Order #[protected] · 1 item It is to be delivered tomorrow to 5818 Latona Ave NE in Seattle NOT to Bellingham Billing address. I need a timeframe and I want to triple check, as the first person I spoke with last week didn't update the address, but the person I spoke with yesterday said she did..

On 12/04/2021 12:27 PM [protected]@macys.com wrote:

Hi,

Thanks for your recent email.

I completely understand your concern, however I apologize, but I attempted to locate your order using the information you provided was not successful in finding an order.

Please provide me with the order number exactly as it appears on your order confirmation. Once I receive this information I will be happy to help you!

If there's anything else we can do to assist you, please don't hesitate to call us at [protected], or email us at [protected]@macys.com. We're here 24 hours a day - 7 days a week.

Thank You,

Deepanshu

macys.com Customer Service

www.macys.com

Hi Marsha,

Your delivery has been rescheduled.

From http://MACYS.COM

Rescheduled Delivery

Monday 12/06/2021

10:30 AM - 12:30 PM

Track Your Package ›

Ship To

624 ARROYO LN

BELLINGHAM, WA 98229

US

Had the worst experience at Macy’s. Tanya and Lucy in the Jewelry department were two of the most unprofessional and RUDE employees! I asked to speak with the manager’s supervisor, to which she replied “there isn’t anyone.” I went to the Macy’s offices snd spoke the head of beauty and shoe department who tried helped. She spoke with the head of fine jewelry department who basically wouldn’t help. He never even came out of the office to apologize for my experience in HIS department!? Which clued me in, that he was not at all interested in helping. Was assured they would speak with the manager and employee, but I know nothing will be done. Already reported to BBB.

Well I Purchased a Perfume on SaturdayMarch 5th 2022. Well it cost 138.00 Plus tax total was 149.39 wow that’s expensive and I am so Dissatisfied it has no smell that stays on. Every time. I buy my Perfumes there yea they smell good. But not this one and for that high Price wow and no totes or bags are given anymore with a Purchase. The lady that waited on me told me they don’t receive anymore bags or tote bags anymore for customers when a Purchase is made. I just think I need a Refund or a Good strong Perfume for the Price I Paid. My name is Yolanda Rodriguez my phone number is [protected] let me know if I can exchange this no smelling perfume I have never bought one for that much and it does not have no smell when sprayed.

I have been shopping with Macy's for well over 15 years. I went to purchase a wedding ring set on 2/28/22 that was on sale for $600 from $1500. It was one of their Deal of day/flash sales. Well I went to order it online got a order number, but some kind of way it wound up getting canceled. I spoke to 4 different people in reference to this matter. I called the same day that I ordered and spoke to someone, the young lady told me it fell under something called botch. She gave me some lame explanation of what that meant. She then stated that she would contact me the next day 3/1/2022 to see what exactly happened. Of course she never called so I called back the next day 3/1/2022. I spoke to 3 different people, one of them was supposed to be a manager. I explained to her that it wasn't my fault that your system failed some kind of way(that's watch botch means according to these other 3 representatives) So now I have a payment pending in my account. Well they wanted me to go back on line a re-order the wedding set at the regular price of $1500, and then want me to call back and speak to someone after I reorder to get the sale price because my payment was threw Klarna. That makes no sense to me. I am done shopping with Macy's and their scams. I feel that it shouldn't matter how I did the payment I shouldn't have to reorder and pay the regular price first to get the sale price. I need someone to help to make sense of this. I think it's a pure SCAM at this point.

I have shopped at Macy's for years and after my experience the other day I will never shop there again. My husband and I as well as my 8 month old, 5yr old and 12 yr old went shopping for luggage and after we found the one we wanted we proceeded to the register. The man at the register said hey bro you can pay for that here. We said ok and waited in line. The people who he was waiting on were taking extremely long. My 5 yr old was getting tired and a little hyper so my husband said we will find another register and pay for it there. We took the elevator down because we had a stroller. When we got off the elevator we were greeted with 3 security guards and they said to us what do we think we are doing. Our response was excuse me and we were confused as to what they were implying. We are trying to find a register to pay for our suite case and the security's response was well people steal and put things in the suite case. We said to them you can look in the suite case and we WANT you to look in the suite case. They said no its ok and still were following us. I said we just brought the suite case to the lower level to pay for it because my child was getting a hyper and was tired and not listening and wanted to find a register that was open. YOU PROFILED US! We did nothing wrong. I was going to buy a $280 suite case but now I dont want to give this company any of my money. My 5 yr old was crying saying are they going to take us to jail. Now you scared my child. We asked to speak to a manager and she apologised and said she would speak with the employee. You accused of stealing which we did not! How are people suppose to shop in a store like that. We had our 3 children with us and we would never steal. We have jobs and work to buy our things. BUT if this was the other way around a white employee stopping a black family it would be on the news! NEVER WILL SHOP HERE AGAIN!

Hi

I visited the Stone ridge mall location while I was in a wheelchair. They had turned the accessible room in the women's dressing room on the first floor into a storage room. My wheelchair did not for into the other rooms. I asked an employee there about it and they completely ignored me and did not respond.

My fiancee and I recently purchased a dining room set from macys furniture store, we had it in our home less than a month when I noticed the webbing from beneath out chair was hanging down, we called macys, and they sent a repair guy out, while he was repairing the fabric portion of the chair, I noticed the legs were loose, I questioned the repairman, "Why are the legs wobbly on these chairs?" He didn't have a answer. I then contacted macys and explained that I was unhappy with the product and workmanship, and requested a refund, or store credit. Nope! Your stuck with it! Too bad, you had three days to return. THREE DAYS?!? SERIOUSLY?!? A 2k, less than a month old dining set, that is already falling apart, UNBELIEVABLE!

Now I have time, and it's not good for you. Worked in Macys over the summer on the floor. Although surrounded by great people, who often had different views than mine, we appreciated each other's hard work.

Great security, but needs help. Too much theft. with that said, I thoroughly enjoyed doing my part.

Went back in November and worked the floor and helped put away heavy dresses, as well as attend to customers. Sometime around November 19th (?),! was asked if I could help in the back. Never been there, thought it'd be a great experience. I was put on a conveyor team to unload and some black guy next to me was new, day 1, doing nothing but hitting on the girls across the lane. and acting up, including kicking boxes around. He came up to me, said something stupid to start a fight., then pulled out a knife. I saw this as an attack and clearly backed away and out, including wanting to call the police. The supervisor called security, but some black guy in a red apron shows up, and I NEVER saw him before.

He listened to both our stories. I only asked for my jacket and call the cops. and he proceeds to tell me everyone has a knife. Really?! that's how you back up your bud? Got let go by a race-baiting racist with bad intentions. I won't forget. This guy let another back man off the hook. Macys, you lost a hard-working man over these kinds of antics. You need to start working on a whole-rounded approach... to EVERYONE'S rights.

I never received the earrings (diamond multi halo studs) with my order. Did received an email stating they were shipped (tracking number #9200190112856963782759). I look forward to hearing from you.

Hi, I ordered nine west dress sandal online on 12/3/21 (order number [protected]) I received the wrong size. So, I returned it to Macys store at Millenia Mall Orlando on 1/21/22. I was told it will take 5-10 business days to get the full refund. I called more than once about this issue and I was told they do not see the returned receipt. I haven’t received my money back. I paid $70.83