Macy's

I have shopped at Macy's for years and after my experience the other day I will never shop there again. My husband and I as well as my 8 month old, 5yr old and 12 yr old went shopping for luggage and after we found the one we wanted we proceeded to the register. The man at the register said hey bro you can pay for that here. We said ok and waited in line. The people who he was waiting on were taking extremely long. My 5 yr old was getting tired and a little hyper so my husband said we will find another register and pay for it there. We took the elevator down because we had a stroller. When we got off the elevator we were greeted with 3 security guards and they said to us what do we think we are doing. Our response was excuse me and we were confused as to what they were implying. We are trying to find a register to pay for our suite case and the security's response was well people steal and put things in the suite case. We said to them you can look in the suite case and we WANT you to look in the suite case. They said no its ok and still were following us. I said we just brought the suite case to the lower level to pay for it because my child was getting a hyper and was tired and not listening and wanted to find a register that was open. YOU PROFILED US! We did nothing wrong. I was going to buy a $280 suite case but now I dont want to give this company any of my money. My 5 yr old was crying saying are they going to take us to jail. Now you scared my child. We asked to speak to a manager and she apologised and said she would speak with the employee. You accused of stealing which we did not! How are people suppose to shop in a store like that. We had our 3 children with us and we would never steal. We have jobs and work to buy our things. BUT if this was the other way around a white employee stopping a black family it would be on the news! NEVER WILL SHOP HERE AGAIN!

Hi

I visited the Stone ridge mall location while I was in a wheelchair. They had turned the accessible room in the women's dressing room on the first floor into a storage room. My wheelchair did not for into the other rooms. I asked an employee there about it and they completely ignored me and did not respond.

My fiancee and I recently purchased a dining room set from macys furniture store, we had it in our home less than a month when I noticed the webbing from beneath out chair was hanging down, we called macys, and they sent a repair guy out, while he was repairing the fabric portion of the chair, I noticed the legs were loose, I questioned the repairman, "Why are the legs wobbly on these chairs?" He didn't have a answer. I then contacted macys and explained that I was unhappy with the product and workmanship, and requested a refund, or store credit. Nope! Your stuck with it! Too bad, you had three days to return. THREE DAYS?!? SERIOUSLY?!? A 2k, less than a month old dining set, that is already falling apart, UNBELIEVABLE!

Now I have time, and it's not good for you. Worked in Macys over the summer on the floor. Although surrounded by great people, who often had different views than mine, we appreciated each other's hard work.

Great security, but needs help. Too much theft. with that said, I thoroughly enjoyed doing my part.

Went back in November and worked the floor and helped put away heavy dresses, as well as attend to customers. Sometime around November 19th (?),! was asked if I could help in the back. Never been there, thought it'd be a great experience. I was put on a conveyor team to unload and some black guy next to me was new, day 1, doing nothing but hitting on the girls across the lane. and acting up, including kicking boxes around. He came up to me, said something stupid to start a fight., then pulled out a knife. I saw this as an attack and clearly backed away and out, including wanting to call the police. The supervisor called security, but some black guy in a red apron shows up, and I NEVER saw him before.

He listened to both our stories. I only asked for my jacket and call the cops. and he proceeds to tell me everyone has a knife. Really?! that's how you back up your bud? Got let go by a race-baiting racist with bad intentions. I won't forget. This guy let another back man off the hook. Macys, you lost a hard-working man over these kinds of antics. You need to start working on a whole-rounded approach... to EVERYONE'S rights.

I never received the earrings (diamond multi halo studs) with my order. Did received an email stating they were shipped (tracking number #9200190112856963782759). I look forward to hearing from you.

Hi, I ordered nine west dress sandal online on 12/3/21 (order number [protected]) I received the wrong size. So, I returned it to Macys store at Millenia Mall Orlando on 1/21/22. I was told it will take 5-10 business days to get the full refund. I called more than once about this issue and I was told they do not see the returned receipt. I haven’t received my money back. I paid $70.83

Well I ordered some boots returned it by UPS with the return label you guys gave me and up to this day I haven’t received my money back and I called more than once regarding this issue and you guys told me you haven’t received the package it has been since last year that is going on three to four months and I paid for these items and I don’t have them I just wanted my refund give me store credit because all I was doing is buying something again I didn’t know it was so hard to return purchases . This is the original tracking number 1Z9Y613R0350441640 order number [protected]

Macy’s needs to close down. Their once beautiful store has turned into a cheap, horrible return policy store. They used to rank high along with Nordstrom. They will not allow you to return defective merchandise, by a little known company, but item was “Made for Macy’s”

Therefore, they have cheapened all their merchandise. Too bad, lost my business. Hope the review helps others. I’ve already emailed their company, no response

Bought a recliner at Macy’s and purchased the “Worry No More” warranty, 7 year plan. After 5 years I noticed deteriorating fabric on arm. Few weeks later I inspected chair closely and found “seam separation “ in two other locations. Filed claim with description and photos.

Filing claim you are asked when you noticed damage. I checked 16-30 days ago. DENIED.

This is a scam, BS warranty. Shame on you Macy’s.

I was at the Macy's location at the Mall of Robinson in Pittsburgh, PA. I was there on Friday 1/28 @ 8:20 in the evening. The store was closing and I was rapping up my purchase. The store closed their front doors exiting the mall. With me I had my teenager and my infant son (three months old). As I was looking for an exit, there was two women standing at the cosmetic counter. I asked if they could let us out into the mall because we were parked on the opposite side of the mall. They said that they couldn't let me out because there are no doors open that leave the mall. I asked if their second level was open out to the mall. They said no and that I would have to go outside. I asked why they would send us outside. To also be clear, the weather was icy and rainy outside at 15 degrees as well. I didn't know why and how somebody would send me and my children outside to walk around the entire mall. I wasn't even offered a lift with mall security. They just said it "wasn't their problem". I felt at that point there was no option but to ask for a supervisor. Well, they made a phone call - the one in dark hair seemed upset about making the phone call and covered her face while she was on the phone. After a minute or two, a gentleman walked passed me very fast - he didn't say anything to us, he just seemed upset according to his body language and went to open the gate exiting out to the mall. As me and my children started walking through the exit, he literally screamed "YOU'RE WELCOME!" I can NOT believe the inhumane treatment from your staff at this location. I will be returning our purchase and filing a suit for discrimination, harassment, and indecency towards minors. I will need to know who my attorney needs to contact. I believe my children and I shouldn't of been mistreated AT ALL and under any circumstances. Please also let you staff know that as far as me exiting the mall, we were kindly escorted by the kindest security guard who helped us to our car and made sure we made it out safely! Maybe if your staffs attitude wasn't as cruel as they were, you wouldn't be receiving this email. I will also be forwarding this message.

The customer service for Macys is the worst. I made a purchase for the Christmas holidays in which one of the items said it was delivered but I never received it. I contacted Macys to explain the situation and they re-issued the item in the amount of $59.70. When I received the item after Christmas it was not the right size therefore I returned the item in the store. I was told by the sales associate to call Macys in a few days to be sure the credit was applied. When I checked my account the $59.70 was not credited. I contacted Macys MULTIPLE times to resolve this situation. I was told the credit was being applied but in actuality my account was not credited and I received a late fee. I spoke with incompetent workers and supervisors who only know to hang up when they can't handle the situation. I'm told before they transfer me that they will partner with the department and let them know about the situation before transferring me which was all lies. The next department was clueless and bounced me back and forth. I am so done with MACYS and have spoken to numerous friends and family about this situation and they share the same experience about Macys. At this point I want to cancel my card and go elsewhere. Also get representatives that understand you and is able to comprehend. POOR CUSTOMER SERVICE!

I purchased a set of Charter Club King Sheets August 15, 2019. They have a small area that is showing thin and raveling. I love the feel of these sheets but feel they should last longer than 2 1/2 years. I am wondering if the ones I received were defective. I have always purchased my sheets from Macy's but this is my first set of Charter Club.

I just made my third phone call to Macy's "customer service" number to rectify my order placed in early December. I received only one of two items ordered on January 4, 2022. I called and was told the other item would be shipped and I would receive a confirmation email within 2-3 days — I never received it. I called again this morning and was told to expect it on or before January 21, 2022. The she said it would ship on January 21, 2022. Confusing customer service reps who cannot speak English properly and do not follow through. Macy's has lost my on-line business. I haven't been in one of their stores in years, because there is no customer service there either. It's a shame that a company that at one time was a great place to shop has turned into a place that cannot even hire English speaking people to help their American customers. The reps are hard to understand and do not have knowledge of the language. They contradict themselves and obviously can't complete transactions. In addition, when I asked to speak to another rep, they disconnected me! Totally unsatisfactory service!

Made multiple phone attempts averaging over 30-min wait times to Customer Service. Applied for in-store credit on New Year's Day 2022. Store clerk called Macy's credit dept for verification, but line was busy for 60-min. Paid for item w/cash and left. Clerk did not give me a reference number. 1st phone attempt 33-min wait: Agent transferred call. 2nd attempt 40-min wait: Clerk could not assist because I had no reference number. Suggested I log onto Macy's website and reapply. I did as suggested. 3rd attempt 35-min wait: Agent asked for reference number; but noticed the two applications - the first in-store and the second online. Agent provided another phone number to call later because dept I needed had closed for the day. 4th attempt 62-min wait: Agent transferred call. 15 min wait: Agent said a letter would reach me within 10 business days. I countered and said my purpose was to find out the approval status of my New Year's application and credit limit. Agent said the initial New Year's application was processed and the second online application, as such, was declined. Prior to New Year's Day 2022, I maintained a high credit score for a lengthy period. My score was reduced by 20 points because of the Macy's hard credit pull, but my score is still above 800. I do not recall having received such treatment prior to this. I then requested the Agent to cancel any and all applications for credit. I also said I would return the product purchased on New Year's Day and never enter or shop at Macy's again. My suggestion to Macy's is to have more phone agents available, especially since in-store clerks are grand in number. Also, perhaps in-store clerks could have a dedicated line to reach the credit department w/o keeping customers waiting unnecessarily long. Evidently, Macy's does not need me nor my family as customers.

Tried to buy a $70 jacket, went to jewelry counter as there were 15 people in line at the only register open in the clothing section. Employee said that he would ring up the purchase but then started leering at my spouse, asking her if "men were happier when wives feed them well." All this time he was rubbing his hand on the jacket on the counter. Seemed as if he had an accent, older male. I asked him to repeat what he said as I wanted to be sure what I had heard. Aside from him mocking my weight; he had dehumanized my spouse to merely a food preparer. We cancelled the transaction and left, and unfortunately, yes, I did curse at him on the way out. I will not be going back to that store for a while as the whole incident was frustrating and embarrassing.

Order #[protected] · 2 items

One item for a $150 e gift card was never delivered to [protected]@yahoo.com even though it was deducted from my bank account. It was meant to be a Christmas gift. I want to be refunded the $150. I will spend it elsewhere. The other item was delivered as it should have been.

My email is [protected]@mrpgenco.com
Phone number is [protected]

December 15, 2021. Sale Check #[protected]
I purchase a sofa for $6, 189.74. I told Roxanne Lambert to use my husband phone to receive Star Reward points. She said no problem I could still get the points. My husband phone # [protected]. Well, I didn't get the points because she use my phone # [protected]. I call back and spoke to a rep 2 days ago and she told me because she uses my phone number that is why I didn't get the points, but no worries she will fix it and once the system update, I will see the points. I asked her how much I would receive, and she first said $60 but after I told her I spend $6000; she said my mistake it would be over $600. The next day I check, and I had a $50 on the account. I spoke to a supervisor and the first thing she wants to know is where did I see the earn i point per $1 spent. It's on the Star Reward website. It's different ways to earn points and you can't pick and they can't pick and choose how I get my points without having all the information. Another rep was going to credit me $540 but someone stops her and they begin asking me to send them a picture of where it state on the website you can earn 1 point per $1.
Here is a copy of the website
My Status
BRONZE
Star Money Balance
Total available at Checkout
Exclusions & Details
$60.00
View Balance Details
241
You Have 241 Points!
1, 000 Points = $10 In Star Money
1% Back In Rewards At Macy's
Earn 1 Point Per $1 Spent
Star Money Bonus Days
A Special Time To Earn Rewards Faster!
Perks & Offers
Extra Savings, Treats & More
Birthday Surprise
Something To Celebrate You
Unlock Silver

Please put my $540.00 of Macy Reward Money on my account. I was only given $50. I earn my points base on the money I spend.

Thank -you

I purchased a bed frame, from Macy's online, 12/4/2021.
When I put together the bed, I saw that:

1. A part of the frame was chipped;
2. One of the screws wouldn't fit into the hole;
3. The bed's instructions said not to use a drill yet a drill was needed to create holes in the frame so that the slates could be attached to the frame;
4. The legs of the center support don't reach the ground; and
5. The queen size frame is larger than the queen size bed.

I subsequently searched Macey's website. It was written that I should contact this email regarding faulty furniture
[protected]@macys.com

I was asked to provide a mobile number, a name and a sales check number, so that they could contact me. This I did so.

In response, I received this email.

"Dear Valued Customer,

Thank you for taking the time to email us regarding sales check number [protected].

We apologize that Email Customer Service is not able to assist you regarding with your concern. For further assistance, please call Macy's Drop Ship Department at [protected].

If you have any further questions or concerns please call us at [protected].

Sincerely,

Furniture and Bedding Customer Service"

Purchased in store 3 to 4 years ago and now it is recalled due to interior chipping of the lining. Store in Mayfair Wisconsin. I would like a method to return this heavy item and a credit on my Macy account. [protected]. Due to the passage of time, I no longer have the paperwork on this item.

You initiated the recall. I did not . Please resolve this problem!
[protected]@gmail.com