Lumber Liquidators — poor quality/no customer service
After purchasing Bamboo flooring from LL I started having warping and buckling problems within three months..I had my Brother in Law (30 years installation experience)put it in.As soon as I showed him the problem he told me to contact the supplier, LL.He also told me to expect them to say it was an installation problem right off the bat and that they would say that no room for expansion was the cause.We have a half- inch expansion area around the complete perimeter.After telling the third service rep (the worst I've ever had)that, she decided to go the way of a "moisture issue".After much discussion she informed me that I would need to send photographs to them so they could decide if I truly had a problem.I then inquired how by way of a picture that they could diagnose a moisture or any other problem.She just got more beligerant and said if I wanted to have someone actually come to my home and meet with the installers to come up with a solution I was sorely mistaken.LL does not have any plan or personnel in place to deal with issues like mine.If they deemed a problem needed to be addressed they would send out "independent inspectors" hired by them to actually take the time and make the effort to come and check out their product.After reading the other complaints from those who got the "inspectors" to their homes I don't have any misgivings about what the outcome will be.Nobody has gotten their inspection team to side with anyone but the company.Go figure right?I would never do business with this company again and would encourage others to steer clear of them no matter what the cost.
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