Lumber Liquidators — bellawood flooring
We moved into our new home April 07. Bellawood light ash floor with 50 year warranty from Lumber Liquidators was installed just prior to moving in. Last year the floor stated to fail. The softwood grain in the floor is sinking leaving holes and empty spaces in the finish. I contacted Lumber Liquidators in May and started a dialog about this problem. We have been around and around with them on this for 4 months now. Email and on the phone. They say they will get back to me but never do. I contact them again and they apologize and say they will get right on this and get right back to me. They don't. Our contractor that installed the floor has gotten the same results. I am very frustrated and don't know what to do next.
(The floor is not a large area. Living room-kitchen in a cabin)