Lumber Liquidators review: keeping my money after cancelling order

Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the store. Was told too busy with customers right then and would call right back. When about an hour passed and no call, we called back. The phone was answered by different sales staff and told store full of customers and too busy to take our call. We asked for a return call before they left for the day. Store hours ended, still no call. I called the customer service number and we cancelled our order. This was on a Sunday. I also emailed the store that took my money, but then was too busy to even talk to me because they had "customers" (I guess I was not since the sale had been made, my money gone from my bank account). We were told that part of the order had already shipped from Pennsylvania (we live in NC, dealt with store in NC). We advised that we would not accept the shipment. The shipment was refuse, we used the tracking number to validate that the order was back in PA. Now, we are told that we should have accepted the shipment and then delivered it to the store in NC in order to get our money back. Really? So we were supposed to load up a product that we cancelled the order on, then drive 170 miles round trip to get our money back? How reasonable is that?
We have yet to get any kind of communication from the store unless we initiate it. The last communication that I had (in writing, via email, no less) is that we were told that we should have accepted the order and then brought it to the store and that when he (Jason) figures out how to get us refunded, he will let us know.
In other words, don't call us, we'll call you! Easy to say when you have my money.
I am very angry, to say the least.