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CB Department Stores LuLu Hypermarket Dandy premium double chocolate ice cream
LuLu Hypermarket

LuLu Hypermarket review: Dandy premium double chocolate ice cream

F
Author of the review
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear LuLu Hypermarket Team,

I’m writing to express my deep concern regarding a disturbing experience with a product purchased from your Messila branch on August 7, 2025. While scooping ice cream from the center of the tub, my wife discovered a hair embedded in it. We had to physically pull it out—an absolutely unacceptable and unhygienic situation.

Unfortunately, this isn’t an isolated incident. We've previously received online orders containing spoiled fruits and expired meat/chicken. These repeated lapses in quality control are extremely disappointing and raise serious questions about your handling and sourcing standards.

Regarding the ice cream contamination, I strongly urge you to escalate this issue to the manufacturer. I also expect a prompt response and appropriate compensation. If not addressed, I will be posting a public review and may escalate the matter to the relevant consumer protection authorities.

Thank you for your attention. I hope to hear from you soon.

Confidential Information Hidden: This section contains confidential information visible to verified LuLu Hypermarket representatives only. If you are affiliated with LuLu Hypermarket, please claim your business to access these details.

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  3. LuLu Hypermarket emails
  4. LuLu Hypermarket address
    Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
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LuLu Hypermarket Category
LuLu Hypermarket is ranked 28 among 67 companies in the Department Stores category
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