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Delivery of the wrong tins of heinz beans
I emailed days ago about a delivery of 4 cans of Heinz Beanz that weren't the type I had ordered.
My ticket number is 120636. The matter is still 'being looked into' since Sunday.
This has now taken far too long.
I want the matter resolved today please with a delivery of 4 cans of low sugar and salt Heinz Baked Beanzs.
Kind regards,
Marion O'Byrne
Wrong delivery / delay in delivery
Hi,
1. Order No. [protected] was for Mobile (Samsung Galaxy A21S SM-A217FZWJXSG 128GB White). however I received Laptop bag instead of.
2. Order No. Number [protected] was for Samsung Galaxy A21S SM-A217FZBJXSG 128GB Blue, however till now I did not receive any mobile even I am checking with the cargo company and they responded to me that they did not get any thing from lulu hypermarkets.
Spoilt ready to eat food.
Hi.. today I purchased Chinese veg fried rice and veg manchurian from the Karma hypermarket at around 7pm and both were not fit to eat. They were spoilt. This is the 2nd time I have got spoilt food and had to throw it.
I want to know what action you would take to stop supplying such filthy food.
Service
My order number was [protected]. I ordered last 27/11. And said on the description within 3-5 days. Until now 6th day the item still didnt arrived. I contacted the costumer service but they claimed until 8 days ive been calling them since then but they giving me the same answer.. Been waited so long. This is so poor service from lulu.
Hope to take actions from my complain and get my items as soon as possible
Pumpkin seeds from lulu hyper market, seeb
I bought pumpkin seeds from lulu hypermarket in seeb. The pumpkin seeds are rancid and it tastes "off". I opened the packet after reaching home and tastes it.. The nasty taste makes me repel.Consuming stale seeds may hamper digestion in kids and can cause other harmful effects in long term. This is not my first experience... When I bought packed seeds from the rack, most of the time it is stale.. But when bought from roastery section after testing, it is good. Buying seeds is more like a gambling..
I look forward for resolution to my problem... I value every penny and I dont have money for gambling. We don't want anything for free, but we want something good for what we pay.
Thank you
Services and product
Hello... Vestel washing machine which I buy from lulu have some problem (under warranty) I called many times customer service from last day. Only once they picked my call and diverted to concern dep. But they didn't picked! After that many times I called then even costumer services didn't picked the call... So if they never pick up the phone call how they can resolve the issue
Bad behavior of cashier
Cashier : Dianne Karla
Id no : 431974
Lulu Bin Mahmoud Branch
Doha, Qatar.
The above cashier has the worst attitude ever. Speaking rudely and and through my stuff in careless way and when I tried to get the shift manager. However, they kept speaks on their own language.
Surprisingly, the shift manager said to me you can use the complain box if you have a problem. Which show a complete carless attitude from the cashier and her manager.
After that the cashier back to the counter with more aggressive attitude toward me and my family.
Very bad experience !
Replied
Lulu supervisor rude behavior - jubail branch
Date:19th November 2020
Dear sir,
Please inform that after Paid off grocery bill number With good receipt we move out from the bill counter Lulu jubail branch TRN:300060864110003(Receipt 382150). we confirmed that no bar coded item kept our self . supervisor without evidence claims that we stolen some grocery item from the shop also questioned in front of the public in addition failed to proof the evidence to clarify such as CCTV footage but they spoiled my day finally they claims that my appearance look like thief(tamilnadu). I totally frustrated questioned in front of the public even i never stolen any item from your shop.
The complaint has been investigated and resolved to the customer's satisfaction.
Not in product
Sir.
Actully not a complaint yesterday we got offer brousher from outlet. Some products prices are not correctly menssioned.In arabic and numerically were diffrent
Please rectifed this problums as soon as possible.
I am riyas in saudi arebia
[protected]
What a bad online customer service you have.
I ordered some stuff online from the lulu app and they missed 1 item and the other item I orderedwas chicken breast pieces but they delivered chicken thighs. I emailed Oman@luluhypermarket.com and asked them to send the item which was not sent and replace the chicken & they only replied with an invoice of cancellation of the item which was not sent. I didn't even ask them to cancel my item. I paid online and I did not even get the refund! I asked them what is this I didn't want to cancel the item and what about the chicken I want replacement so they replied just blank email with team fyi that's it. And then I emailed them again asking for my money of the product which they cancelled & what silly replies you are giving me then they sent an email saying we will replace the chicken! They didn't reply anything whenever I'm asking about the money.
Now what about my money. What the hell is this. You guyz getting on my merves. I want my money back. Help me out.
Sales staff
My wife and her friend had a bad experience in garment section..
The sales guy was very rudely to them..
We are regular purchasing all needs from lulu
Now my family and friends family will boycott lulu and will make sure all our friends through social media will start boycotting lulu...
Never we had a embarrassed situation like this...
Replied
Nikai gas hob 4 burner stove
Sir/Madam
I Brought this product on 26th November 2019. After 3 weeks the paint washed off. It was purchased in Lulu Hyper Market. I had issued a complaint last January regarding this issue. As a result, we received a message from Nikai, they told that they will repair the product. Then we received no further information regarding the product for about 4 months. We contacted Lulu and we got no response and then Nikai members came to take the product and returned with a low quality paint and we refused to take it. At present, the product is still in lulu customer care. The process continued for 10 months and now they are telling that the warranty is not for the paint. We don't accept the point because they strolled us for 10 months and now they are telling us that there is no paint warranty. So we want a refund or repair, if nothing else can be done return us a new product. The same problem has occurred to another colleague of mine who brought the product with us. We feel like the customer care is supporting the producer instead of the consumer.
Bill No. [protected]
Phone No. [protected]
OR
[protected]
Sir / Madam
I have sent the required details in the lulu gmail. Please view it and respond
Replied
Customer service of their manager
Two days ago I went to lulu centre Salam street to buy milk for my medicine. The staff there told me to leave my back pack at the baggage area. I gave my bag and told the man who was there when I saw him putting my bag at the floor. I asked him to not put my bag down because I saw there are shelves available for my bag. He replied to me very rudely and insulted me and say "why, is there a gold in your bag?!" Of course now a days we are very cautious about Corona virus and told him that it's about corona. And he talked hindi because he is Indian and as a costumer I feel it's not right. I told him to give bag my bag and said go, go! Inside the supermarket. But I refused and get my bag and before leaving I asked for his name and he didn't reply to me and talk words I dont understand. and his voice still high. And sad to say he is the manager there as the staff told me. I think these actions are so rude as I am a lady and I feel so insulted because I never did anything wrong that time.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Footwear of skechers
Dear sir/ madam,
Greetings! I purchased sketchers shoes in month of may 2020 from ruwais mall, ruwais abudhabi. The shoes damaged fully with in 4-5 months. Sketcher branded shoes in addition to lulu departmental stores are the key names, no needs to talk about them. I did not had purchase slip of shoes as its branded shoe. When I visited to ruwais mall today the customer service person mr. Faisal badly talk to me & my family. (we are very upset as purchase shoe & damage fully as well as customer service person talk to us is very very bad manner, please look in to matter) what can we do if sketcher shoe got damage in 4-5 month?, please look in to above matter & do the needful if you can do any thing. Thanks a lot! Mahavir kothari [protected].
We hope to get resolution for sketcher shoe as well as customer service person Mr. Faisal
The complaint has been investigated and resolved to the customer's satisfaction.
Candy vacuum cleaner
Dear team,
I have brought one candy vaccum cleaner from one of lulu store and after 4 days the power plug burned. I have visited the same shop after they said we will ask for replacement. After I have visited 5 days later I can see that the device still lying in the same place I have kept. When I enquired about the same the team said they already inforned the candy team to collect the device. I have raised so many emails to customer service with bill details. They replied with closed ticket and said its forward to the concerned store. I didnt get a message or call from store still. We all people believe in lulu becasue of the quality of the product. I am requesting the management team improve the customer service
Daewoo refrigerator, article no 1079945, model no fn405 se 400 ltr
Dear Sir,
My refrigerator (DAEWOO Refrigerator, Article No 1079945, Model No FN405 SE 400 ltr) was out of order and I registered a complained on 12th Sep 2020.
Date of Purchase - 15th Aug 2016,
Compressor Warranty - 10 years
Lulu manager provided number of Bahrain Gas and I had delivered the refrigerator to Bahrain Gas and Bahrain Gas Mr Dinesh told me over phone that the compressor has gone and it will cost 45 BD + VAT.
I had informed the same to Electronics section supervisor on Friday (18th Sep 2020).
As on date I have not received any response. As compressor warranty is 10 years, I request you to kindly arrange the replacement of the compressor for the said refrigerator which is lying at Bahrain Gas workshop.
Thanks and Regards
Binoda Kumar Prusty
M - 00973 [protected]
Replied
Service
1. No proper service in the food counter, they are not listen the customer and wait for a long time, some time conflict between staffs they argue each other and not responding customer and wait customer to long.
2. Fish counter staffs not clean the big fishes that we requested, they cut the fishes as they like. It's happened many times. Sometimes much disappointment when it saw after reach houses
3. Billing counter staff simply through the products (vegitable/fruits/food) after checking the bar code. We bought the product that price label you and pay for it.
The complaint has been investigated and resolved to the customer's satisfaction.
Cashiers
Just teach cashiers how to treat customers, most of them are not professional, either throw the items we are purchasing, and speaks with team mates in their language and think it is funny that he brings his friends around him and speak a non common language in front of some customers which is absolutely disrespectful. Most of the cashiers in lulu are rude. I prefer to go to other Hypermarkets, comparing other hypermarkets with lulu I find more respect, cashiers and employees are more than nice to their customers, they speak English with their team even if they have a chance to speak a foreign language with them, but they are absolutely showing respect unlike LULU just having a rude team. So I have a very bad experience with Lulu and I think this is the last time to visit it. Specifically mall ulu's are the worst. Even if Lulu was near to my home but I prefer to cross the street and get from the Carrefour that is having more fresh food and long expiry dates.
Replied
Split air conditioner
I bought a 2 tonne split ac from rak lulu hypermarket on 16 th of july
The ac is not cooling properly. I had informed the customer care center at rak lulu about this.
In spite of calling 3 times and promising technician from dubai will come, nothing has happened.
This is totally not expected from lulu.
We expect you to look into it and solve it at the earliest.
The complaint has been investigated and resolved to the customer's satisfaction.
Electronic
I busy a machine from lulu muharraq with two years warranty now after 6 months it's dead I went for repairing they told me take your money back we can't reappear that and they going to pay me less and they take my personal shaver also in offer the service of lulu is very bad...
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LuLu Hypermarket emailscustomerservice@luluhypermarket.com100%Confidence score: 100%Supportcustomercare@luluhypermarket.com94%Confidence score: 94%supportksa@luluhypermarket.com87%Confidence score: 87%customerservicebh@luluhypermarket.com83%Confidence score: 83%supportqatar@luluhypermarket.com78%Confidence score: 78%
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LuLu Hypermarket addressY-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates
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