Loweswarranty department

H
This review was posted by
a verified customer
Verified customer

We took our Husqvarna zero turn mower in for repair on April 1, 2017. We were told it was still under warranty and anything electrical or mechanical would be cover 100% and anything else up to $300 would be covered. We were also told we would receive a call before any work was done that we would have to pay for. We were told this on 3 separate occasions by the warranty department. On April 14 we decided to check at the store on our mower to be told it was fixed and had been there. On April 15 we went to pick it up and was charged $152.50. $30 was for a pick up and delivery fee which is fine but we were not told about. After a few more conversations with the warranty dept they changed what we were originally told and said we had to pay for it because our drive belt was routed wrong. So we had to pay $122.50 to reroute a drive belt that we could have done ourself. The other things that were covered under warranty were not repaired and to get the other stuff fixed now, we have to take it back to the store and pay another $30 pick up and delivery fee. This is the worst experience I have ever had with any store or company ever. The warranty dept and the store need to have the same information and should let the customers know ahead of time. I will never return to lowes for a large purchase again. They have lost very good customers by losing myself and my husband. We went to lowes for everything.

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