Lowe's

Purchased a Bosch Dishwasher and 5 year extended Protection Plan that was installed by Lowe's July 2015. Called Lowe's for repair, door pops open mid cycle, October 2016. First contractor shows up October 27th, says parts must be ordered and will get back to me. Two calls later to contractor, last one November 28th, still no parts. Funny, ordered parts through Sears and got them in 2 days! Called Lowe's same date, tell them 1 month wait plus no dishwasher to use entire time not acceptable. Lowe's rescheduled new contractor for November 30th. Called contractor November 30th, they say I'm not in their system, didn't receive Lowe's paper work. Called Lowe's, they scheduled another appointment for December 1st. Will call contractor to confirm. End result so far: 3 days missed work and no working dishwasher. Will not deal with Lowe's again.
Beyond frustration!

I was shopping at Lowe's and was planning to buy a lot of things and needed a rolling cart. That day there were a lot of people and all rolling carts were taken. I asked Lowe's employee what to do and he replied in a rudely manner. He said that since all carts were taken there was nothing he could do. He also said that if I don't like something I can come some other day. Terrible service! I will never go back to that place!

We purchased vinyl plank flooring from lowe's in sumter, sc on oct, 13, 2016. We was told it would be about a week before it came in and installers to come next day. Today is nov, 15, 2016 and we still have no flooring.
I have called several times about this and i get no answers, they say they will get back to me and never do. The people i talk to are very, very, rude and will not give me an answer. The manger of flooring just a minute ago hung up on me and more or less called me a liar. This a very sorry business to treat your customers who spent over $3500 and been waiting for over a month to get your product.
I am so upset about this and will never do business lowe's again. You need to teach your personell about customer coutersy.
I am going to wit week and if the flooring is not in, i am going to take legal action, there is no sense in this kind of treatment.

Order #[protected]
lowe's
1251 broad street
sumter, sc 29150

my name- sandr kee
2750 antelope drive
dalzell, sc 29040
[protected]

Sat (11/12) I ordered a Bosch Dishwasher through Lowes. I was told on-line and over the phone that delivery was guaranteed for 11/28 and that I would be contacted today (11/14) by the install team to set up delivery. When I didn't hear, I called. I was told they could not set up delivery until it arrived and that might add as much as a week. Had I know that Sat, I would have ordered from another vendor.
Today, I asked for the customer complaint line. I was told they would call me. I am still waiting.
So--lots of broken promises.

I recently purchased a 3 pack of GFCI receptacles, installed one of them in a private home in Beau Chene an upscale neighborhood in Mandeville Louisiana. Later I went to install one in my home and found it to be defective so I tried the last of the three and found it too was defective.(In defective I mean they would not reset). I took them back to the Lowe's store in Covington Louisiana where I had purchased them and was told they would not take them back as store policy requires all three in the pack had to be returned together. I also then noticed that the pack had markings on it indicating it had been returned previously, due to defect, but was just put back on the shelf. I then remembered I had one of the same brand installed on my deck. I removed it to add to the pack to make the return. I then went to Home Depot and bought a replacement.Lowe's Blow's

11-16-2016

I went to the White Marsh, MD store to purchase a washing machine. The associates were very rude, unknowledgeable and didn't seem eager to make a sale. We were looking at the washing machines for about 20 minutes until someone came and approached us to see if we needed help. There wasn't any other customer around in the area at that time. We asked about 2 specific models. The associate response..."I wouldn't buy either one" Me: Well, why not? Associate: "Because they are junk, they aren't made in America and the parts are very hard to get and once you buy the product, you will never be able to get the parts." Me: So, what's the difference in each models? Associate: "There isn't one, it's just a way to make you pay more." Me: Well, if I want one, is it in stock? Associate:" I'll check, Nope neither are in stock." Me: If I order one, how long will it take to get? Associate: "I have no idea, it takes a long time." This whole conversation was ridiculous and uncalled for, he was very rude and unhelpful. How are you not able to give a customer an estimated time frame? The associate told us that no other store had either product we were looking for. We got out to our vehicle and started calling other Lowes stores...The store in Abingdon had one of the models we were looking for, 2 to be exact in stock! We made multiple calls to different stores and honestly, your customer service is very rude. We even called the White Marsh store, and your associate answers and says "can I help you?" No store name or nothing! She as well was annoyed to answer any of our questions. I personally, own a company and most certainly can not & will not be rude to my customers. Without customers, there would be NO company. We did in fact, finally go back in and bought a washing machine. A different associate waited on us, that one wasn't as rude, but was not over excited to help us either. We decided to get another washing machine that wasn't on the floor as a model. Another associate from Abingdon store told us about that specific washer, so we inquired about that one when we went back in. We were told if we wanted that specific washer, that would take 30-45 days just to get it in. Not to thrilled of the expectancy, however, we did buy it. We had to go to customer service to ask for more credit on our credit card, which we were approved, however that associate was annoyed as well. When I ask her questions, she was annoyed and was trying to rush me away. I just don't get it. We needed a storm door as well. After the experience we had today just buying a washing machine, we opted out and went to home depot and purchased the storm door today. I live 1 mile from Home Depot, I drove pass Home Depot to get to Lowes and customer service was just plain awful. I am in the customer service field as well...I tell all of my employees if they don't like there job, than find a new one and I do not except any of my employees to be rude to any of my customers.

On the 10/29/2016 I went to the store at Elkin, North Carolina to buy vinyl Venetian Blinds "168424 csn 27-64". I needed three but they only had one of the items. I paid in advance for three blinds with the understanding the other two would be transferred from the Wilkesboro, North Carolina store the next Monday, since that store had them in stock. I waited until the next Wednesday before calling to give them ample time to have them ready to fill my order. I had to call more than once to get a "live person" to answer on that Wednesday. They found the order but hadn't processed it yet. Today, after 7 days waiting I called three times before any one would answer and then after checking they still hadn't transferred the two blinds from Wilkesboro, North Carolina Store, which is just a few miles away and stated they hadn't yet been requested to be sent!

Ordered a Samsung Refrigerator 9/6/2016, showed delivery date of 10/4/2016, then changed to 10/14/2016 and being delivered from North Carolina? Checked on 10/10/2016 and it showed on schedule and we would get a call for 2 hour window. No call so we called and was told it wasn't being delivered and it would be 6 more weeks!

Never again.

Resolution, cancelled order.

I called in on 9/4 about my Samsung dryer. It is 10/1 and my dryer is yet to be fixed. Lowes has been giving me the run around. I purchased an extended warranty and they hired a company that isn't capable of fixing anything. The first technician said the power supply board was out and it took 21 days to get the part and it was the wrong part . They said it was the heating element and they came again. Wrong heating element after third technician came out. Dryer is still not fixed. Lowes is a horrible company. I wouldn't buy a screw from them.

I was parked in the Lowe's lot and they had my car towed! There are no signs saying you can't park overnight in the main lot that I was in and the 2 signs they have are in the wrong place. They were told by the police department and city code enforcement. My car was taken for 3 days and my Parkinson's disease medication was in that car! Because I had just gotten the car 2 days before I didn't have the pink slip or registration so i was forced to take 2 bus's and walk almost 3 miles each way to get the paperwork I could not wait for in the mail. So after shaking walking and being without a car for 3 days. Lowe's did pay for the towing however I told them I wanted money and lots of it for all they had put me through. This is the last straw they sent me a letter saying they paid for the towing basically because they are such nice people but they wouldn't do anymore! No, you paid for the towing because you towed it illegally! So now I have to sue them...and I WILL

The fridge is about a year and one half old. It made a whining noise and a fluttering noise (Fan hitting ice) from the beginning. Service came out eleven times and replaced the parts twice, the seal, the circuit board. Now i'm in to the extended warranty service. The compressor has now gone out. The first company diagnosed it then would never return my calls or lowes' calls. So they gave us mike's appliance repair. They had to come diagnose, found compressor bad, took a week to come back and install, and i'm calling them out again as it is not cold enough. This is freaking rediculous and I will ppost everywhere I can about the problems. 14 service calls and they did'nt replace it and it is still not working. It's been over three weeks.

Bought portable dishwasher and 3 year extended warranty. One year later, dishwasher no longer works and Lowe's will neither repair nor replace. They say they are "hoping" to find a replacement part but it has been 5 weeks and no progress yet. Lowes does not honor warranties so do not waste money on buying one. They also sell poor quality appliances, so it is doubly frustrating they do not stand behind their warranty.

Purchased 2 of the same model fans (White) and both fans have faded to a ugly dull yellow color which is very noticeable against the white color of our ceiling. I am very disappointed with the color they have turned, the fans are a 5 blade model. Do not have a model number but will be looking into replacing both fans.

Purchased a new front door and installation services through Lowe's in Auburn, WA. The installer had botched the job and Lowe's is having a hard time making it right. The front door was not measured properly to begin with as there's a half inch gap on the right hand side that the contractor tried to fill in with lots of silicone caulking that had spilled out a few hours after the installation. Lowe's suggests just sending the same contractor in to re-pour the caulking and call it a day. Check out the photos and see for yourself.

I had a problem with the bath tub located in the basement. It kept backing up with mud in it. So, I went to Lowes in Brockton and explained the problem to them. And then, I gave them the job which they accepted to do. I wanted the problem to be fixed, and to renovate the whole bathroom at the time. Lowes charged me at the beginning $8, 190.35. They started to do the job. Then, after they removed the bath tub, they charged an extra $2, 247.75 because according to them, they have more work to do than they did expect. The bathroom was done almost at the end of the year of 2015. By April 2016, the same problem with the backing up started again with the new bath tub and became worse than before. By May 2016, I went to Lowes to tell them about the problem, and they said they would send somebody to check it. An employee, with the name Zach called me, and made an appointment to come to check the tub. First, after making that appointment, he did not call and did not show up. I called him again, and he finally came over to check the bath tub. After checking the tub, he said he would talk to his boss, and did not call back. I called again, and spoke to Zach on 6/20/16. He said he would send a plumber to check it again. On June 25th, 2016, a plumber came to check the bath tub and stated that the problem is not the tub, and thought and suggested that the septic pipe is clogged, and would talk to Lowes. I called Zach on June 28th, 2016, he stated they would not pay to fix the problem because it is from the main pipe. It happened before, and that was the reason I wanted it to be fixed. The main reason was the plumbing problem. And, after the job was done, the problem was not fixed and it became worse. Please I would like you to help me with this problem, also I would like to have a refund. Thank you in advance for your understanding.

As others have mentioned, whatever you do, do not let Lowe's install any type of flooring for you. Their customer service is horrible and our experience getting Pergo Laminate installed was nothing short of a nightmare.

We ordered our laminate flooring on 3/12/2016 and they scheduled the delivery for 2 weeks later. I stayed home from work that day and nothing...no delivery, no phone calls. Thus began a series of no fewer than 30 calls to Lowe's over a period of 3 MONTHS. We were told "we will look into it and call you back" from the store manager, assistance store manager, flooring associates and almost anyone else that answered the phone. We finally received the flooring. And then waiting another 1-1/2 months before it was finally installed. Two huge skids set in our garage and we couldn't use our garage during this time.

We didn't know if the issue was with Lowe's or the contractor they hired to install the floor. But after calling the contractor myself, I was shocked at what he told me about Lowe's and how the long delays were common with them.

Once installed, the floors look great (kuddos to Service Pros, who installed the floors). But I went from being a loyal Lowe's shopper to someone who won't set foot in their store again.

And two more items to mention...

Laminate has to sit inside your house to acclimate for 48-72 hours. Since Lowe's delivered it to my garage instead of inside the house like they were supposed to, my wife and I had to move 2 skids of laminate into our house one by one. I asked Lowe's about a credit for doing this and they refused.

Lastly, Lowes billed us for 81 boxes of laminate. We received 70. And they have refused to reimburse us.

I shop store 2370 all the time and the management in that store is a joke. They are never seen and if they are they usually are walking around on the phone unwilling to help employees and customers. They are the laziest group I have seen.
Do you not have any rules or structure for them. There can be a bell going off for a department and all staff is busy but not one manager will come help. There can be not cashiers or staff to help customers because they are unable to schedule enough employees to work and not one manage helps.
There is a manager nichole who is worth nothing. She should not be getting any pay to sit at a desk and type or what ever it is she is doing. If an employee calls her for anything she gives them the run around while I the customer is waiting. She is also judgmental and rude.
I see cashiers working as hard as they can just to get slack from people because of no help. Is that not managements fault?
I have watched that store go down hill through the years. They put people in positions they know nothing about. Is a specialist suppose to know something so they can help the customer? The new guy kal in window and walls does not even have a clue what he is doing. He needs to go back to the paint department where he came from.

Ive worked for lowes for 5 months and was told i was staying in perm and only got a 6% raise.instead of giving me tje perm fulltime position they dropped me to parttime and gave thus young kid with no exp in my dep andno exp in retail the fulltime position even though i have 15 years exp in retail and my forklift license and the kid doesnt.he has called in and no showed a few times.i have came to work sick but left early 3 times with one call n.oh and my dep manager asked me to train and lead this and a few other kids in my dep.i wont do so because they should have had him trained licensed and ready plus if u want me to take the rains and train employ and. Watch these kuds they should guve a better raise and fulltime.all in all its not bad pay but politics play a major role there and figuring how to get out of paying employees with exp the pay they truely deserve

Since May through July, we moved to a new home in Clinton, Utah and we have many home-improvement projects so we very often to go the Lowes in Clinton to purchase items for said project. We have had trouble with some items purchased, because they were missing parts and having to go back to repurchase or get new parts. The worst thing though, was when we went to purchase paint from that store. We had to to to the store and get paint on 3 separate occasion, and each time we had to come back a second time to get the paint fixed. That is a 100% failure rate from the paint department. We are very disappointed. We went to get a paint color that was available in store called desert fortress. The first time we got a sample and it was way lighter than what was on the card. So we went back to have them fix it and they said next time when you come in, just tell them to add 50% more color. He wrote it on the side of the sample for us. The second time we went in, we needed 5 gallons of paint, and we brought the sample in, gave very specific instructions to the gentleman working at the paint counter to add 50% color. He nodded and said ok. We came home and was about to paint and found out that it was too light, like the sample was the first time. We went back with a FULL 5 gallon of paint and had them fix it. This is the fourth time we've been in the store just for paint and each time there's at least a 15 minute wait. The third time we went to the store to get 3 gallons of the same paint, we were greeted by a younger woman, we again gave her very specific instruction, mentioned that we have had to come back a lot to get the paint right to please make sure it is correct. She gave me this annoyed look like I am an idiot for telling her too specific instructions, like hey! I got this! You worry too much. We walked out with 3 different cans of 1 gallon each of what she assured us was the correct color. We painted our vaulted bedroom with the first can of paint which was the correct color. Great! We were so excited, hey she did know what she was doing after all. We started painting late Friday afternoon after work, hoping to get everything done that night. By this time we had painted a couple of hours each day after work and almost all day on the weekend to get the whole house done. We finished the first coat of paint when it got a little bit darker. We opened a SECOND can of paint by the second coat. We noticed that the paint was a bit lighter when it went on, but the Desert Fortress paint goes on lighter and dries the correct color. So we went ahead and painted the second coat, tired but excited our big project is coming to an end. We kept painting, by the time we got two walls and the area close to the ceiling done we decided to hook our lights up since the paint isn’t drying right. And what do we know? The 2nd and 3rd paint can had the exact same color as the very first sample, which was at least 2 shades lighter than what Desert Fortress was supposed to be. By this time, it was 9:15 pm, and the store closes at 10, covered in paint, we decided there is not enough time to clean up and change and then go the store and wait for the paint to be made. So we went as we were, in our painting clothes, speckled with paint. We brought back 1 full can of paint, and one 2/3 full. We went to the paint counter and asked to talk to the manager. It took 5 to 10 minutes for the associate at the paint counter to talk to his manager and for her to come and talk to us. She looked at us like we were hobos and as we explained to her this is the 6th time we had to come back to the store to get paint. If we have to come back each time to get the correct color, that’s 100% fail rate. She looked at the labels on our paint cans tried to brush it off by saying: “These three cans had the exact same formula on it.” As if we were trying to scam them for more paint. I had to pull my phone out to show her how different the two shades look. I asked her: “What is going on? Please explain to me why we had to come back 3 out of 3 time of getting a paint color that is on a sample card that’s is in your store.” It shouldn’t be this hard right? She said: “I wasn’t there, I don’t know what happened. But on us, we will try and match the right color for you and will get you 3 gallons.” By this time, it was close to closing time and we couldn’t get through to her. She didn’t apologize so we agreed. We have to repaint THE WHOLE ROOM anyways. So three gallons should cover our bedroom and the other bedroom and we’ll be done. She told one of the associate to mix the paint for us and for them to call her to make sure the paint are correct when we pick it up. The associate at the counter matched the color for us, told us to wait another 15 minutes to get the paint. Exhausted, we just went to sit down and wait, thinking about how much time and effort we had wasted. After 15 minutes had passed, we went to the paint counter, there was THREE associates standing by idly by the mixer chatting and three paint cans on the counter. We waited patiently for a couple of minutes and no one offered us any help. So we had to ask if this was our paint cans and if we could take them. The person went to us and said sure. And we were told that they gave us a CHEAPER brand of paint because that was the “best match”. The store manager was nowhere to be seen. We walked out of the store with stares from other associates like we were lepers. Since May to July, we spend close to $2000 on various things at that particular store and were planning on getting a new fridge in a couple of months and we planned to redo our counters and carpet and was going to go to that particular store to get it. I ask you, what was done wrong on our part to make it seem like we were trying to get FREE paint? Since we brought back almost 2 cans full of paint, I think we could scrape up enough money to buy 3 cans of paint. We were disappointed by the way the store manager handled a complaint. We were embarrassed and are angry by the way we were treated: not as paying customers but as people who were looking for free things. We have some pavers that we have PAID FOR to pick up and after that we are no longer Lowes customers. We’d rather go ANYWHERE ELSE than to do business with Lowes again. We are very very unhappy with such poor customer service and having to deal with people who do not know what they are doing. We will be posting this on EVERY media page that we can get in touch with to warn people away from being treated the same way as well.

My name is DEBORAH L BALDAUF my address is 2001 SOUTH STREET, LAFAYETTE, IN [protected] PHONE [protected]
I purchased my fan 52-In CROSSWINDS II BRNZ #599656 on 5/8/2015 and had Lowe's install it on 5/11/2015. In the latter part of Feb 2016 there was a power outage and the fan quit. In June as the weather is heating up I deceided to have it checked out to see what the problem was. Diagonsis was the Remote Pack inside the fan was shot. So on the 3rd of June I called the customer service department number listed on the replacement parts page. I explained what I needed and gave my name and address and was told that there would be no cost and I should receive the new Remote Pack within 3 to 5 business days. I never received it. On the 22nd of June I called the number again and the lady apologised saying that it showed that it was shipped. I reordered again her saying 3 to 5 business days I should receive it. It is now the 2nd of July and I still have not received either one. I am so totally disappointed in the service I am (not) receiving.
I was never given a tracking number nor have I received an e-mail with any information to my calls.
My next step is to call the Better Business Bureau if I do not get any results here.
Sincerely,
DEBORAH L BALDAUF