Lowe's Home Improvement / Lowe's Home Centershudson bay hot tub ordered 8/18/19 still no delivery or current status update

W Oct 02, 2019

Corporate President/CEO:

I need a resoultion to this issue immediately.

I ordered hot tub 8/18/19
paid for special home delivery which was originally slotted for 9/16/19
Delivery slipped "due to Hudson Bay manufacturer" to 9/21/19
I was told by Culpeper when received in store approx 9/19/19 it arrived damaged
I have been in contact with Joey (Mike Debbie Karen) managers of Culpeper store which haven't called
me back with answer to when it will be delivered
Order Date:
Order Status:
In Process
Order #:
$2, 279.77

I have severe health issues and needed this therapy spa yesterday.
I have yet to get an answer as to when this product will be deivered
and if there can be a discount and when the soonest it can arrive
and if it can be shipped directly to my house instead of going to
the Culpeper.

Im realtor and refer to your company often.
This is worst customer service I've ever experienced and Im old.

Please advise how Lowes plans to rectify this situation.

Debbie Fitzgerald
Getting You Home...
RE/Max Gateway
The Right Realtor Can Make The Difference
Working on Referral basis
I'm never too busy for your friends & family
[protected] Cell
[protected] Re/Max Gateway LLC, Gainesville, Va Office

Post your comment