Lowe's

I had a new washing machine and dryer delivered yesterday. My flooring was damaged when they removed the washing machine. They failed to install both of my appliances since they did not have working tools and the proper connectors, despite me purchasing every Lowes said was required for my job. Customer service was no help. They could not schedule someone to come by the next day to install my appliances, and the following days I work 12 hour shifts. There is no priority scheduling for assistance when the make a mistake like this. As a nurse, I need clean clothing for work. I plan on having them come pick up the washer and dryer and I will purchase elsewhere. So disappointed in Lowes, they used to be my favorite home store.