Vidaxl
Reviews and Complaints

I ordered a stone wash sink from VidalXl in the beginning of August. When it arrived about 2 weeks into August, I thought it looked small compared to what I ordered. Upon measuring it, I found that they had sent me the size down from what I had ordered. I took pictures, and found the webpage to grab the links, to prove to them, they sent the wrong one.

They then sent me through 8 different agents 4 of them whom asked the exact same questions, which I answered.

Then from 3 different agents I got 3 different answers.

1. it is the correct size (despite then having documentation from their own webpage proving otherwise)

2. we are sorry, would you like a voucher of 100dkk (less than a tenth of what I paid) as compensation. I replied, that I wanted either full refund or the sink I ordered and paid for)

3. you have to send it back before we can process what to do. (I asked them for a return label- they refused to provide one despite it would cost me more than double what I paid, to return it)

I ordered a full size headboard. Received the item and the item is not the correct size. When assembled, the item doesn’t fit and it’s way too big, looks like I received a king instead of a full size. Even when I tried to stack it. It seems like it’s a twin and wouldn’t work for me. I’ve contacted overstock and the company itself and it seems like I’m getting the runaround to return the item and get the correct replacement that was ordered. At this point, I just want to get refunded since this is not getting resolved.

#[protected]

If I could give them a 0, I would. I wish I had read reviews before buying from them. The price one of my items was $532 when I placed my order online.

2 days later they send an invoice charging me $60 more!

when I write customer service they claim "we can't do anything if the price went down"

The price did NOT go down, they overcharged me.

Not to mention the color they shipped me is entirely the wrong color & they are offering a measly $6 credit for that mistake, which is a complete joke off a $600+ order value.

I recently had an experience with vidaXL US (vidaxl.com) that left me with mixed feelings. On April 5th, I ordered a sink from their website - the vidaXL Basin River Stone Oval 11.8"-14.6". Unfortunately, when the sink arrived, it was not as advertised. Instead of the oval shape I had ordered, the sink was triangular and much smaller than I expected. The inside diameter was only between 5" and 8", and the sink was only up to 10" in size. Naturally, I was disappointed and requested a refund.

Getting the refund was not as easy as I had hoped. I had to drive two hours out of my way to get return labels printed and return the sink at the closest UPS location. It was a hassle, but I was hopeful that my next order would go more smoothly.

On April 12th, I ordered another sink from vidaXL US - the vidaXL Basin, Ceramic Rectangular Black 16.1"x11.8"x4.7". This time, I was very happy with the product. It arrived on time and was exactly what I had ordered.

However, my experience with vidaXL US took a turn for the worse on April 24th. I received an email stating that my replacement for the first sink I had ordered was ready for shipment. The problem was, I had never asked for a replacement. I had requested a refund, and I had already returned the sink I had received. I emailed vidaXL US to remind them of this fact, but I received no response.

On April 27th, I received a replacement for the sink I had never asked for. I sent two more emails to vidaXL US, explaining the situation and asking to be compensated for the extra two hours I would need to drive to return the sink I never ordered. Once again, I received no response. In the end, I had to return the sink at my own expense before vidaXL US would issue me a refund.

Overall, my experience with vidaXL US was a mixed bag. While I was happy with the second sink I ordered, the first sink was a disappointment and the customer service I received was lacking. If you're considering ordering from vidaXL US, I would recommend proceeding with caution.

I gotta say, I've had some pretty bad experiences with customer service before, but vidaXL US takes the cake. I ordered a dining table from them and it arrived completely broken. I mean, it was in pieces. I was pretty upset, but I figured, hey, accidents happen. I'll just contact their customer service and get a replacement.

Well, that was easier said than done. Their phone lines were down, so I tried to use their chat feature. The representative I spoke to was not helpful at all. In fact, they were downright hostile. They told me that it was my fault the table was broken and that I would have to pay for a replacement. I was shocked. I mean, I didn't even get a chance to use the table before it broke!

So, I decided to try email communication. That was a mistake. It took forever to get a response, and when I did, it was always late. And when I finally did get a replacement table, it was broken too! And not just a little bit. The box didn't even say "fragile" on it, and it was clearly mishandled during shipping. And to make matters worse, the replacement table was incorrectly made. The screws didn't match up, the drill holes were in the wrong place, and there were even entire wood blocks in the wrong place. And to top it all off, there was bird poop on some of the pieces!

I was beyond frustrated at this point. I had been dealing with this for over 3 months, and I still didn't have a fully functional table. And the customer service agents were no help at all. They were rude and unapologetic, and they refused to compensate me in any way. I couldn't believe it.

Honestly, I don't know how this company is still in business. I would highly recommend purchasing from somewhere else. Save yourself the headache and frustration.

I had a terrible experience with VidaXL US. I ordered a lounge chair and after putting it together, I noticed that the bamboo was defective. I contacted customer service and they asked for pictures and a video, which I provided. Then, they asked me to take the entire thing apart, repackage it, and drop it off at UPS. I did everything they asked, and they promised to send me a new replacement and process an exchange.

However, they refunded me instead, saying that the item was out of stock. I went online to double-check, and they were showing that they had stock. I decided to place a new order to not miss out, but I had to pay more. I figured they could just credit me the difference, but after everything we went through, they refused to do so.

Now, I am waiting for the item to arrive so I can send it back for returns and purchase it cheaper from Overstock. It's frustrating and disappointing. I wish they had better customer service and were more transparent about their stock. I feel like they should pay me for all the time and hassle I have spent dealing with them.

Overall, I would be very careful when buying from this company. They have a lot of issues with their products and customer service. It's a shame because they have some nice items, but the hassle is not worth it. I would recommend looking elsewhere for your purchases.

I recently purchased an outdoor lit Christmas tree from vidaXL US and unfortunately, I had a very poor experience. Within the first 24 hours of setting up the tree, the lights stopped working. I was very disappointed and immediately reached out to the company for assistance. However, their response was not what I was hoping for. They informed me that it was not possible to get replacement lights and that I would have to return the entire tree and reorder a new one. This was very frustrating as it took me 2 hours to assemble the tree and another 2 hours to take it down.

Despite my disappointment, I decided to give them another chance and ordered a new tree. However, just 2 days later, the lights on this tree also stopped working. I was extremely frustrated and reached out to the company once again. This time, I asked for a partial refund so that I could purchase replacement lights or for them to send me a return label. However, their response was not helpful. They informed me that they could send replacement lights in 2-3 weeks, which was not ideal as this was a Christmas decoration and it would only be up for 4 weeks. I then requested for them to send me a return label, like they did last time. However, they informed me that they had already refunded me, which was not true as I had not received any refund.

I have been trying to resolve this issue for 9 days now and I still have not received a solution. The customer service is terrible and they only respond in the middle of the night, which makes me believe that they are not US-based. Overall, my experience with vidaXL US has been very disappointing and I would not recommend them to anyone.

I recently had an experience with vidaXL US that left me feeling quite disappointed. I was in the market for two beach chairs and decided to reach out to their customer service team to inquire about the hardware used to connect the chair pieces. I wanted to make sure that the hardware wouldn't rust over time, as I planned to use the chairs near the ocean. The representative I spoke with assured me that the hardware would not rust, so I went ahead and made the purchase.

When the chairs arrived, I was disappointed to find that the hardware was actually made of steel and would indeed rust. To make matters worse, one of the chairs was missing some hardware altogether, rendering it completely useless. I reached out to the customer service team and began a back-and-forth correspondence that lasted for several days.

Eventually, I was provided with shipping labels and told that if I sent a copy of the receipt, my refund would be expedited and I wouldn't have to wait the standard three days. I did as instructed and sent a picture of the UPS receipt. However, two days later, I still hadn't received my refund. I requested a callback and waited for several hours before finally receiving a call back. The representative informed me that my refund was being processed and that I should receive it within 2-5 business days.

I couldn't help but wonder why I had bothered to send them a copy of the receipt in the first place if it wasn't going to expedite the process as promised. Overall, I was extremely disappointed with my experience with vidaXL US. Their customer service team was not helpful, and they provided misleading information about the products they sell. Additionally, the quality of their products was not up to par.

In my opinion, one star is too generous of a rating for this company. I would strongly advise others to avoid doing business with them, as they do not seem to have good quality control or a commitment to customer satisfaction.

When I received my trailer from vidaXL US, I was excited to open it up and start using it. However, I was disappointed to find that thousands of tiny steel shot BB's had scattered all over my kitchen floor. Apparently, these were used to prevent the tube from collapsing during formation, but it would have been nice if the employees had taken the time to dump them out at the factory.

To make matters worse, the little axle bolt extensions were not machined very well. The internal threads that go on the bicycle axle were way oversize, so the threads barely caught on the axle threads. When I tried to tighten it up, I stripped the threads immediately. The external thread portion was also oversize, so I couldn't use my bicycle axle nuts on it and had to use the cheap nuts that came with it. I will have to fabricate my own so it will work like it needs to.

The metal tabs that lock the hitch forks to the axle didn't fit either. I had to reshape them with a hammer and vise to make them work. Additionally, the hitch tube that the hitch swivels in had a big dent, which I had to hammer out. I'm not sure if this happened during transport or manufacture, but it was disappointing nonetheless.

Despite these issues, the quality of the trailer itself was great. It looks good and works great, but the attachment hardware could use better quality control. Overall, I'm happy with my purchase, but I hope that vidaXL US can improve their quality control in the future.

I had a really bad experience with VidaXL US (vidaxl.com). I ordered a greenhouse from them and when it arrived, it was clearly a return item. The cover was damaged and ripped, and worst of all, it was too small. I tried to contact their customer service, but no one answered the phone and there was no valid return policy available. It took me over two weeks to get in touch with someone, which put me behind schedule for planting. This was supposed to be a fun project, but it turned into a nightmare.

Since I couldn't return the product, I had to spend more money and an entire weekend modifying the greenhouse to add a bottom and keep the heat in. It was a lot of work and a huge inconvenience. I was really disappointed with the customer service and business practices of VidaXL US. I even posted reviews on Trustpilot and other social media platforms to let people know how awful my experience was.

I will definitely be telling all my friends and colleagues about this unethical company. They messed with the wrong customers and I won't stop until the Better Business Bureau gets involved. Shame on you, VidaXL US.

We recently bought the vidaXL Console Table Solid Fir Wood 48"x13.8"x31.5" from Bed Bath & Beyond's website. Unfortunately, when the table arrived, we noticed a dent on the top. We had to contact vidaXL directly to return it, which was a bit of a hassle. The UPS return label they sent us didn't work, so we had to find another way to create the label and ended up having to pay $13 for UPS to pick it up. We were disappointed that we had to pay for their mistake.

To make matters worse, they wouldn't send us a replacement table until they received proof that UPS had picked up the first one. We still haven't received a credit from them for the $13 we paid. After much back and forth with them, we finally received a replacement table. However, while assembling it, we discovered another damaged piece. We're currently waiting for a UPS label from vidaXL to return this second table.

Their responsiveness has been very slow, and we've had to wait three business days for a response from them. We've had many issues with this company, and their communication has been haphazard at best. We don't have any confidence in their products after receiving damaged goods twice. We definitely don't recommend the table we purchased or anything from vidaXL. We've wasted a lot of time assembling, disassembling, repacking, and communicating with the company. We plan to file a complaint with the Better Business Bureau.

I recently bought a TV stand from Vida-XL on their eBay store. It was a brushed aluminum aviator style stand that looked really cool. However, when it arrived, I noticed that it had some damage on it. I was disappointed, but I figured I could just contact Vida-XL and get a refund or exchange.

When I submitted photos of the damage and requested a refund, Vida-XL responded with a promise of a partial refund adjustment. I was relieved that they were willing to work with me, but then things got weird. Instead of sending a refund to my original method of payment, they sent me a PDF of a form that said "We admit we owe you $xx." They called it a "credit note" and said that eBay could use the form to send funds back to my credit card.

I was skeptical, but I tried to use the form anyway. Unfortunately, eBay told me that the form was worthless and they couldn't do anything with it. I contacted Vida-XL again and they asked me to give them access to my bank account. I knew that was fraudulent and against eBay rules, so I refused.

Vida-XL claimed that they couldn't cut a paper check and mail it to me, and they also claimed that they couldn't refund to my original method of payment. I was frustrated and confused. I had to file a claim directly with my credit card company to get my refund. It was a hassle and it took a long time.

Overall, I was really disappointed with Vida-XL. The TV stand was damaged and their customer service was abysmal. They were incompetent and even fraudulent. I wouldn't recommend doing business with them.

I gotta say, I was really impressed with the first set of raised beds I got from vidaXL US. They were just what I needed for my garden and they held up really well. Unfortunately, my second purchase didn't go quite as smoothly.

First of all, when I went to buy the beds, I couldn't find the shallower ones that I wanted on the website. I tried reaching out to the company a few times to see if they were going to restock them, but I never got a clear answer. It was pretty frustrating.

Then, when the beds finally arrived, the packaging was all banged up. I called the company right away to see what I should do, but I never got a response. I even took pictures of the damage and asked where to send them, but I never heard back. It was like they just didn't care.

I tried calling them again, but they only answer during really limited hours, which is tough for me because I work. When I finally got the boxes open, I found that the beds themselves were damaged too. I took pictures of that too, but since I couldn't get in touch with the company, I had to try to fix them myself. It was a real pain.

Overall, I'm really disappointed with the customer service at vidaXL US. I don't think I could recommend them to anyone, honestly. It's a shame, because their products are pretty good, but if they can't be bothered to help their customers when something goes wrong, what's the point?

Ordered a cabinet and doesn't seem like the correct size was sent . I contacted them and was told someone will be in contact regarding a pickup for a refund ,it is now going to 4 days nobody has contacted me . Can i please get my money back in full . Can the pick up for the cabinet be arranged.

I will be looking forwards to a reply

Order number [protected]

Date 16/05/2023

Instructions are wrong. Days to connect piece A to some of the N pieces. But piece A has no holes in the side to connect. It would be helpful if you had words in the instruction book and labelled the pieces of world with the letters. Is this a fault in my 2 pieces of A wood? Or is it the wrong instructions.

vida XL was third party vendor for my VidaXL bookcase with two draws purchased in 4/23/23 with BBB and vidaxl canceled my order on 5/12/23 and returned the money to bed bath and beyond. BBB now kept my money because vidaxl returned it after 5/7/23 and BBBt bankruptcy policy states no credits after 5/7/23. So I lost my money. Order # MPL3981718923.

I ordered a console table on the 21st of March,

Received it on the 24th,item was cracked and broken .

I have now contacted them 9 times to return this item but the courier they promised has never come to collect my package .

I emailed them yesterday again on the 13th of April, no reply .

Emailed Today 14th ,no reply.

Paid 247.99 .

3 weeks in and no collecting or refund .

I have requested 2 call backs.

I tried to call their office but closed at 3pm on a Friday although it had longer buisness hours .

Can somebody help as I would like to buy a replacement

I ordered a sideboard on 28 February. It arrived and there were bits that didn't fit towards the end of the build. I emailed them and they said to return the item "in its original condition" which, obviously, was not possible. However, I tried to dis-assemble it and it fell to pieces. It was therefore not returnable "IN ORIGINAL CONDITION". They the had the gall to offer me £50 to fix it locally! In desperation, I just got my neighbour to take it, in bits, to the local tip. They are not able to replace it as there are no replacements available so I asked for a refund. It was faulty, not fit for purpose, not fixable and not possible to return what was left of it.

I opened a dispute through Paypal. They were useless. VidaXL offered me a full refund if I sent it back, despite having been told more than 3 times that it was not possible.

I sent them the legal position regarding consumer rights and they have just ignored the law. They have offered me £80 compensation on an item which was £178.99. Why should I have to pay for a useless item, on which they are illegally withholding a refund.

Last September I purchased a VidalXL metal shed from a distributor on Ebay. I did not get around to putting it together until recently. The kit is missing two base rails that make it impossible to put the shed together. I contacted VidalXL and they told me they will not get me the parts, I even offered to pay a small fee for the parts, very disappointed.

This company, a third patty vendor on overstock, was THE WORST I have ever dealt with in my years of purchasing online. I was sent 4 vidalXL teak Sunloungers at a cost of $1,499.00. Usually I assemble any furniture, etc. but my husband did it this time and he was complaining that the joints were very hard to assemble. After much work and complaining he thought he finished the job. However after about 60 days The joints started to become loose fall apart and splinter. This rendered or three of the chairs unusable. When an arm fell off I looked on The joint and saw that it was full of glue when I looked in the mortise hole it was splintered and full of glue as well. My husband had not glued the joints evidently the chairs had been glued ripped apart and shipped to me. This would’ve made it impossible to put the chair together properly and it would have never been stable. I asked for a full refund and the company refused to grant it. After weeks of trying they offered to me the option to print out a label box all of the chairs up And take them to the shipping company. They also warned me that damaged goods would not be refunded. These are going back for a refund because they are damaged As described above. I don’t have boxes large enough to fit the chairs. I would have to unscrew them which is nearly impossible rip them apart causing further damage. Additionally I do not have a vehicle large enough to put them in. I will have to go through my credit card company and hopefully they will resolve this.