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Aramex House, Old Bath Road, Colnbrook, Slough, SL3 0NS, London
Ireland
46 North Street, Swords, Co. Dublin, Dublin
Austria
Building 262/Entrance 7, 1300 Vienna Airport, Vienna
Denmark
Leman International System Transport a-s, Express Division, Ventrupvej 6, Greve
Finland
Virkatie 1, Vantaa
France
2 Rue des Voyelles, Zone de Frêt 4, Roissy CDG Cedex
Germany
Moenchhofallee 13, Frankfurt
Italy
Via Milano 9 - 20090 Rodano Pobbiano (Mi), Milan
Netherlands
Reeweg 24,3088 KA Rotterdam, Rotterdam
Norway
Brånås Næringspark 2, 2019 Skedsmokorset, Oslo
Portugal
Edificio MRW Urbanizaçao da Terra Comprida Lote 1, Vialonga
Russia
2 Ugreshskaya 55, Moscow
Sweden
Mejerigatan 1, Gothenburg
Switzerland
Voie-des-Traz 20, (Freight Buiding, Geneva Airport), Door № 3; Office E32, CH-1218 Le Grand-Saconnex, Geneva
Turkey
Mimar Sinan Caddesi, Serhat Sokak, №35, Ikitelli, Istanbul
China
1st floor, № 2 Office Building of Tianzhu Logistics Park of Sinotrans Development, № 20 TianZhu Rd, Tianzhu Airport Industrial Park Shunyi Dist., Beijing
Hong Kong
1/F, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi Road, Tsing Yi, N.T., Hong Kong
Indonesia
Jl. Blora № 16 Menteng Jakarta Pusat 10310, Indonesia, Jakarta
Philippines
R. Señido Building 1, AC Cortez Avenue, Mandaue City, Manila
Singapore
3 Changi South Street 1, № 01-01 & № 04-02 Singapore 486795, Singapore
Hello ..
regarding the support request JED/1019/9702
till now i didn't get any action from Aramex to clear the issue even JEddah -Bawady branch although they promised me to solve it after they discovered the mistake which gave me a clue about the customer support in ARAMEX .
the problem...
I have 4 bending shipment as I used to deliver all my shipment through aramex so I expected the same services. Two of my shipments already arrived and supposed to deliver on last Wednesday however this is not the first time that I'm receiving a call that my address is wrong.i Give it to...
4 days ago my package arrived already and someone call me asking where to deliver my package, so i told him, but then i was waiting and wasted my time waiting for him and nobody came, the next day same thing happened again, and wasted my time waiting for him again, so after the second day...
Good evening
I got the worst service i have ever had. I have a shipment to be delivered today october8/2019and selected the delivery timing to be 10a.m to 3 p.m .
I was waiting at home to catch my shipment and called the customer service many times no one helped me . They promised me many...
For almost 1 month now I try to get a package delivered from Aramex Dubai, 3 times now I have called and scheduled a delivery date, they agree to delivery date but they simply do not deliver. Also 3 times I submitted a complaint and they do not even reply. I have asked for a manager phone...
Aramex fail to delivered the items couple of times on time for the reason "Customer Not Available"
However i was available full day and no one call me at all (some case have been repeated 3 times)
The following day of the fail delivery Aramex will reschedule the delivery by them self and will...
Shipped a book on Sep 16, 2019 and was told it would arrive on the 18th. Well as you can see from the tracking, the package is still in India! I've emailed customer service and also personally visited the dispatch agent who was nice but of course could not solve the problem. As far as the...
15 Sep 2019 - Shipment from # 402 Burlington Tower, Business Bay, Dubai, UAE
20 Sep 2019 - Shipment Arrived at Aramex Sorting Hub - In Transit / Will Keep Moving to Reach its Final Destination Country
23 Sep 2019 - Attempted Delivery/ Incorrect or Incomplete Address - Delivery Rescheduled
24 Sep & 26...
Tracking # [protected], shipment was received by a person not authorize as per your website:
25 Sep 2019
09:22 AM
Alquoz Branch, United Arab Emirates
Shipment Delivered Shyrln
I have complained this since yesterday as my Boss, Mr Amine Mesbah is the owner of that shipment and is waiting...
My name is Hilda Akinyi Owii. On 13 April 2019, I sent a package to my daughter Rose Anyoso Nandwa in Ohio, US via the Aramex Yala Tower office in Nairobi. Shipment number is [protected]. Five months down the line the package hasn't been delivered! I've DM'd Aramex on Twitter numerou...
Dear Sir,
First let me introduce myself, I'm Marwa Mahmoud, Works at one of the United Nation organizations.
Last week, exactly on Wednesday 18th of September, one of your company courier called me in order to deliver a package came to me from one the online dealer, the thing is that...
Am MR ANTOINE BONGO BY NAME, my package arrived in new Zealand with aramex on Friday 20th of this month with the tracking number [protected]..the last update i saw was. shipment held for customs clearance pending on custom release.and since then know update from it and nothing has change...
I'm supposed to receive my parcel on 17th of September 2019. According to the tracking system, I was told my parcel arrived in Malaysia and passed through custom on 9th of September. So I thought I will receive my parcel earlier. But no, never mind, I just hope it will arrive on time. I...
Shipment [protected] got missing. I did choose 19.9. As delivery date and now when I opened the link from sms it shows 0 shipment coming. However I did not get it!
Address: al fattan building emirates accomodation in al qusais 2, damascus street next to hotel time. +[protected]
Dear Sir,
Good day.
We are Al-Dyar for plastic manufacturing and Trading. On the 9th of September 2019, we have sent a small parcel of about 2 KG of plastic granules as samples to a customer in the UK. These are free of charge samples with no commercial value. Now it's almost 9 days and...
Tracking ID : [protected]
I was being informed by my sender that the parcel should have reached me within 9 - 12 September. I waited until 12 September but no news then I checked the status of my parcel in the track shipment page and found out the status as "Attempted Delivery". I wa...
Shipment # [protected] has arrived destination Egypt on 22/9 and requested documents (invoice, ID and delegation) were sent to Aramex CS in Cairo on the same day.
Since then, Aramex Cairo failed to release the shipment from Customs and just said that they are currently facing some...
description of events in short form:
[protected]
Package contains wooden sticks that were samples traveling with the recipient to Germany on 20.9.19 for an urgent business matter.
18.8. Went to gouna office "short cut" which work with aramex here, to send a package to arrive on 19.8.
I wa...
I received my package yesterday. Tracking number [protected]. I received the parcel but there are 4 things missing. My two dresses - color yellow and other one black with peach, and two Indian stoles one is light pink and the other may be maroon or pink.
I had reached out to my shipper and...
We have 3 important documents(passport s of me mad my family)from vfs global for delivery to my home address.in Abu Dhabi. Shipment number [protected], [protected], [protected].now asking to collect from far address.what is the fun in paying amount for home delivery.kindly delivery to home address.D2-1005, mazyad village apartments, mussafah, MBZ city, Abu Dhabi.
hello,
hello,
kindly be informed that the following shop&ship shipments AWB [protected], [protected] are being held at customs for two and half months, each time I contacted the customer service they promised to release them soon although I have supplied them with all the required...
I have ordered 4 Kitchen handles from Amazon to My Shop & Ship USA NY Address. When the shipment reflected in My account it was under category Industrial/Specific Equipment !!! How this could be . Called the Call Center with no clue
Thanks to find the below Details:
Shipment No...
Dear aramex teams
I just noticed that I will stop cooperate with your company due to many clients complains and your fake excuses loses our company many clients so if your company interests to continue our business I will be glade to solve thi...
Hello,
My shop and Ship shipment under number:[protected]
was held at customs on 29/07/2019 under held number: 15239
My SNS account no: CAI 287342
and it's still held until now!!
they have contacted me on 29/07/2019 asking me to send them some documents to complete the customs clearance...
I am not sure if this is the right page to put through my complaint on a missing parcel. Please forward to the relevant department if you may please.
I am waiting for a parcel to be delivered to India from last 10 days, which was sent from Palmerston North, New Zealand. No one in Aramex...
Hello
I have two shipment held at customs for nearly one and half months shipment #[protected] and #[protected], I have contacted customer service regarding these shipments all I receive only promises to release them soon I sent them all the needed documents, the problem that I can't return...
Upon delivery i was informed that i had to make a payment of more than 200aed that included 155aed customs duty, vat and 50aed aramex charges.
My package is evaluated as 324.85usd which translates to around 1195aed. Being over 1000aed i am aware that there is a 5% charge for customs duty.
5%...
Dear sirs,
I am writing to you to enquire about the reason of this delay in receiving my package. I have contacted local Aramew they informed that the package is not yet in Morocco. And when i check the tracking on line it shows that it is in transit
The package has been sent by expre...
I have ordered a product from USA.(tracking number- [protected])Expected delivery date on aramex application was 4 th of August. After 4th, the application shows delivery date updated . No one is contacting me either .This is the second time, the same situation happening to me. What should...
Submitted By: Brian King
Subject: Shipments on HOLD
Subcategory: Inquiries about shipment
Description: I''ve called the delivery centre on 6543 0300 - and they inform me that 2 of my shipments are on HOLD pending a payment. However i have already made payment by Paypal on 1st and 3rd August...
We would like to complain about the shipment with supplier tracking number TBA403008202000 from Shop & Ship and tracking number [protected] from ARAMEX. It has been a month since this shipment were delivered back to Cyprus for 3 times already which is supposed to be delivered in Dubai...
My tracking ID [protected]. My name is Shehin. I received some personal items from my brother from ajman and I give the charges (AED 42). It is send to my office in alain and our company has ana account in aramex now your people add extra charges to our company account. But I already paid...
Regarding shipment [protected], I have sent all the required documents since 23/06 to proceed with the release but no one take a further step in this process till I have contacted the head of the ShopandShip team a week ago then they woke up and noticed that they put my shipment and request...
Dears
kindly check mu complaint [CaseReference:CAI/0519/39434] because i didn't find any feedback till now and sent many Emails to {{Service Center - CAI Violet }} without any action and they closed the complaint without any feedback to my company, so please help to stop waste more time...
I‘m suffering recently a lot from your shop and ship services, every parcel I should call us and egypt customer support many many times here below you can see a parcel according to usps track has been delivered in 2nd July and your application updated the status as received in aramex facility...
Dear respectful Aramex team. Kindly be informed of my current issue. I am using Jumia.com company for personal shopping and all the items are being delivered to me by Aramex company. On 15.05.19 I requested to return one of the items of the order number [protected] back to Jumia and the item...
Order tracking number is [protected]
Clothes and kuwait has no customs fees of shipping is already added to my invoice value is 30kd
Driver came yesterday with invoice 35.530 kd why I have to pay more 5kd with out any justification
Customer service is very bad they never answer the call...
Hi, regarding shipment number [protected], i sent it on Wednesday the 26th of June from Al Khobar in KSA to Cairo Egypt. While tracking, i realised that it arrived Cairo on Friday the 28th.
On Saturday the 29th, the recipient who is a 60 years old man called customer service representative in Egypt...
I've paid for a priority parcel express delivery from Aramex. My parcel has been at Aramex Dubai office since 27 June 2019. Delivery was scheduled for the 28th. No one showed up. I then arranged a 2nd delivery date: 30 June, no one showed up. I then scheduled a 3rd delivery date: which i...
URGENT COMPLAINT AGAINST ARAMEX CALL CENTER AGENT AND MANAGEMENT (Tracking number: [protected])
Hi,
I am very disappointed from your team in the call center on all the levels. I have very bad experience with Rahaf Mohamed (agent) who refused to connect me to her manager, put me on hold...
