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Aramex International Customer Care Service

2
Complaints209
Pending1
Resolved4

Aramex International LLC

Plot 121-221, Office 5, Abdulrahim Al Zarooni Real Estate, Airport Road, Deira
Dubai
New York
United Arab Emirates - 95946

Customer Support Phone Numbers

+971 42 833 944(UAE) 4 3
+1 424 750 9338(United States) 0 1
+1 514 939 0469(Canada) 0 1
+44 175 321 0503(United Kingdom) 1 1
+353 18 078 000(Ireland) 0 1
+43 598 881 3423(Austria) 0 1
+45 70 247 247(Denmark) 0 1
+358 408 269 320(Finland) 0 1
+33 148 167 600(France) 0 0
+49 402 2631 7444(Germany) 0 2
+39 292 6851(Italy) 2 0
+31 104 287 211(Netherlands) 1 0
+47 22 907 410(Norway) 0 0
+351 219 587 269(Portugal) 0 0
+7 495 748 7748(Russia) 0 0
+46 184 725 215(Sweden) 0 0
+41 227 178 500(Switzerland) 0 0
+90 212 999 1222(Turkey) 0 0
+86 214 006 318 388(China) 0 0
+852 35 567 000(Hong Kong) 0 0
+62 212 960 3333(Indonesia) 0 0
+60 377 878 787(Malaysia) 0 0
+63 323 467 184(Philippines) 0 0
+65 65 430 300(Singapore) 0 0
+ 27 215 268 600(South Africa) 0 0
+82 215 660 333(South Korea) 0 0
+886 287 973 897(Taiwan) 0 0
+66 20 227 070(Thailand) 0 0
+84 243 556 2896(Vietnam) 1 0
Find All Offices

United States

3750 West Century Blvd, Inglewood CA 90303

Canada
167 Merizzi Street. Saint-Laurent, Montreal
 
United Kingdom
Aramex House, Old Bath Road, Colnbrook, Slough, SL3 0NS, London
 
Ireland
46 North Street, Swords, Co. Dublin, Dublin

Austria
Building 262/Entrance 7, 1300 Vienna Airport, Vienna
 
Denmark
Leman International System Transport a-s, Express Division, Ventrupvej 6, Greve

Finland
Virkatie 1, Vantaa
 
France
2 Rue des Voyelles, Zone de Frêt 4, Roissy CDG Cedex
 
Germany
Moenchhofallee 13, Frankfurt
 
Italy
Via Milano 9 - 20090 Rodano Pobbiano (Mi), Milan

Netherlands
Reeweg 24,3088 KA Rotterdam, Rotterdam
 
Norway
Brånås Næringspark 2, 2019 Skedsmokorset, Oslo
 
Portugal
Edificio MRW Urbanizaçao da Terra Comprida Lote 1, Vialonga
 
Russia
2 Ugreshskaya 55, Moscow
 
Sweden
Mejerigatan 1, Gothenburg

Switzerland
Voie-des-Traz 20, (Freight Buiding, Geneva Airport), Door № 3; Office E32, CH-1218 Le Grand-Saconnex, Geneva
 
Turkey
Mimar Sinan Caddesi, Serhat Sokak, №35, Ikitelli, Istanbul
 
China
1st floor, № 2 Office Building of Tianzhu Logistics Park of Sinotrans Development, № 20 TianZhu Rd, Tianzhu Airport Industrial Park Shunyi Dist., Beijing
 
Hong Kong
1/F, Mapletree Logistics Hub Tsing Yi, 30 Tsing Yi Road, Tsing Yi, N.T., Hong Kong

Indonesia
Jl. Blora № 16 Menteng Jakarta Pusat 10310, Indonesia, Jakarta
 
Philippines
R. Señido Building 1, AC Cortez Avenue, Mandaue City, Manila
 
Singapore
3 Changi South Street 1, № 01-01 & № 04-02 Singapore 486795, Singapore
 
South Africa
3 Platinum Crescent, Milnerton, Cape Town
 
South Korea
53, Sejong-Daero 9-Gil, Jung-Gu, Seoul
 
Taiwan
1F&2F., № 25, Ln 178, Ruihu St., Neihu Dist., Taipei City 114, Taiwan (R.O.C.), Taipei

Thailand
153 Soi Pridi Banomyong 14, Sukhumvit 71 Rd., Phra Khanong Nuea, Watthana, Bangkok 10110, Bangkok, Thailand
 
Vietnam
8th Floor Athena Building 146-148 Cong Hoa Street Tan Binh District, Ho Chi Minh Vietnam, Ho Chi Minh
Plus

Aramex International Complaints & Reviews

Aramex International / wrong invoice asking for extra money

Us
Oct 14, 2019

Hello .. regarding the support request JED/1019/9702 till now i didn't get any action from Aramex to clear the issue even JEddah -Bawady branch although they promised me to solve it after they discovered the mistake which gave me a clue about the customer support in ARAMEX . the problem...

Aramex International / late delivery and lack of staff support

Ah
Oct 13, 2019

I have 4 bending shipment as I used to deliver all my shipment through aramex so I expected the same services. Two of my shipments already arrived and supposed to deliver on last Wednesday however this is not the first time that I'm receiving a call that my address is wrong.i Give it to...

Aramex International / delivery of my package

Jo
Oct 08, 2019

4 days ago my package arrived already and someone call me asking where to deliver my package, so i told him, but then i was waiting and wasted my time waiting for him and nobody came, the next day same thing happened again, and wasted my time waiting for him again, so after the second day...

Aramex International / worst customer service

Mh
Oct 08, 2019

Good evening I got the worst service i have ever had. I have a shipment to be delivered today october8/2019and selected the delivery timing to be 10a.m to 3 p.m . I was waiting at home to catch my shipment and called the customer service many times no one helped me . They promised me many...

Aramex International / no delivery and no feedback on complaints

An
Oct 07, 2019

Aramex InternationalFor almost 1 month now I try to get a package delivered from Aramex Dubai, 3 times now I have called and scheduled a delivery date, they agree to delivery date but they simply do not deliver. Also 3 times I submitted a complaint and they do not even reply. I have asked for a manager phone...

Aramex International / fail to delivered on time more than 3 times

Ha
Oct 02, 2019

Aramex InternationalAramex fail to delivered the items couple of times on time for the reason "Customer Not Available" However i was available full day and no one call me at all (some case have been repeated 3 times) The following day of the fail delivery Aramex will reschedule the delivery by them self and will...

Aramex International / priority parcel express - what a joke

St
Sep 30, 2019

Aramex InternationalShipped a book on Sep 16, 2019 and was told it would arrive on the 18th. Well as you can see from the tracking, the package is still in India! I've emailed customer service and also personally visited the dispatch agent who was nice but of course could not solve the problem. As far as the...

Aramex International / after 15 days - shipment still not delivered. parcel - 0.68 kg. contain government papers

Sa
Sep 28, 2019

15 Sep 2019 - Shipment from # 402 Burlington Tower, Business Bay, Dubai, UAE 20 Sep 2019 - Shipment Arrived at Aramex Sorting Hub - In Transit / Will Keep Moving to Reach its Final Destination Country 23 Sep 2019 - Attempted Delivery/ Incorrect or Incomplete Address - Delivery Rescheduled 24 Sep & 26...

Aramex International / cap

Ma
Sep 26, 2019

Tracking # [protected], shipment was received by a person not authorize as per your website: 25 Sep 2019 09:22 AM Alquoz Branch, United Arab Emirates Shipment Delivered Shyrln I have complained this since yesterday as my Boss, Mr Amine Mesbah is the owner of that shipment and is waiting...

Aramex International / package delivery

Ow
Sep 25, 2019

Aramex InternationalMy name is Hilda Akinyi Owii. On 13 April 2019, I sent a package to my daughter Rose Anyoso Nandwa in Ohio, US via the Aramex Yala Tower office in Nairobi. Shipment number is [protected]. Five months down the line the package hasn't been delivered! I've DM'd Aramex on Twitter numerou...

Aramex International / rudeness and disrespectful attitude towards customers

Ma
Sep 25, 2019

Dear Sir, First let me introduce myself, I'm Marwa Mahmoud, Works at one of the United Nation organizations. Last week, exactly on Wednesday 18th of September, one of your company courier called me in order to deliver a package came to me from one the online dealer, the thing is that...

Aramex / arts madagascar

Ch
Sep 24, 2019

Am MR ANTOINE BONGO BY NAME, my package arrived in new Zealand with aramex on Friday 20th of this month with the tracking number [protected]..the last update i saw was. shipment held for customs clearance pending on custom release.and since then know update from it and nothing has change...

Aramex International / extremely irresponsible, late and yet slow service in malaysia

Da
Sep 24, 2019

I'm supposed to receive my parcel on 17th of September 2019. According to the tracking system, I was told my parcel arrived in Malaysia and passed through custom on 9th of September. So I thought I will receive my parcel earlier. But no, never mind, I just hope it will arrive on time. I...

Aramex International / delivery/shipment is missing

Ka
Sep 20, 2019

Aramex InternationalShipment [protected] got missing. I did choose 19.9. As delivery date and now when I opened the link from sms it shows 0 shipment coming. However I did not get it! Address: al fattan building emirates accomodation in al qusais 2, damascus street next to hotel time. +[protected]                                              

Aramex International / delivery issue

Ra
Sep 18, 2019

Dear Sir, Good day. We are Al-Dyar for plastic manufacturing and Trading. On the 9th of September 2019, we have sent a small parcel of about 2 KG of plastic granules as samples to a customer in the UK. These are free of charge samples with no commercial value. Now it's almost 9 days and...

Aramex Malaysia / bad delivery service and bad support service

Fl
Sep 18, 2019

Tracking ID : [protected] I was being informed by my sender that the parcel should have reached me within 9 - 12 September. I waited until 12 September but no news then I checked the status of my parcel in the track shipment page and found out the status as "Attempted Delivery". I wa...

Aramex International / [protected]

Kh
Sep 16, 2019

Shipment # [protected] has arrived destination Egypt on 22/9 and requested documents (invoice, ID and delegation) were sent to Aramex CS in Cairo on the same day. Since then, Aramex Cairo failed to release the shipment from Customs and just said that they are currently facing some...

Aramex International / package not delivered

Sa
Sep 16, 2019

description of events in short form: [protected] Package contains wooden sticks that were samples traveling with the recipient to Germany on 20.9.19 for an urgent business matter. 18.8. Went to gouna office "short cut" which work with aramex here, to send a package to arrive on 19.8. I wa...

Aramex International / parcel received - tracking # [protected]

Ja
Sep 13, 2019

I received my package yesterday. Tracking number [protected]. I received the parcel but there are 4 things missing. My two dresses - color yellow and other one black with peach, and two Indian stoles one is light pink and the other may be maroon or pink. I had reached out to my shipper and...

Aramex International / shipment

Vr
Sep 12, 2019

We have 3 important documents(passport s of me mad my family)from vfs global for delivery to my home address.in Abu Dhabi. Shipment number [protected], [protected], [protected].now asking to collect from far address.what is the fun in paying amount for home delivery.kindly delivery to home address.D2-1005, mazyad village apartments, mussafah, MBZ city, Abu Dhabi.

Aramex International / shop&ship delay

Am
Sep 11, 2019

Aramex Internationalhello, hello, kindly be informed that the following shop&ship shipments AWB [protected], [protected] are being held at customs for two and half months, each time I contacted the customer service they promised to release them soon although I have supplied them with all the required...

Aramex International / Shipment categorized under incorrect category

Ra
Sep 04, 2019

Aramex InternationalI have ordered 4 Kitchen handles from Amazon to My Shop & Ship USA NY Address. When the shipment reflected in My account it was under category Industrial/Specific Equipment !!! How this could be . Called the Call Center with no clue Thanks to find the below Details: Shipment No...

Aramex International / I complain aramex egypt

Ha
Aug 21, 2019

Dear aramex teams I just noticed that I will stop cooperate with your company due to many clients complains and your fake excuses loses our company many clients so if your company interests to continue our business I will be glade to solve thi...

Aramex International / Shop and ship

Ra
Aug 20, 2019

Hello, My shop and Ship shipment under number:[protected] was held at customs on 29/07/2019 under held number: 15239 My SNS account no: CAI 287342 and it's still held until now!! they have contacted me on 29/07/2019 asking me to send them some documents to complete the customs clearance...

Aramex International / parcel not received at trivandrum

Ji
Aug 19, 2019

I am not sure if this is the right page to put through my complaint on a missing parcel. Please forward to the relevant department if you may please. I am waiting for a parcel to be delivered to India from last 10 days, which was sent from Palmerston North, New Zealand. No one in Aramex...

Aramex International / Delayed shop&ship shipments

Am
Aug 18, 2019

Hello I have two shipment held at customs for nearly one and half months shipment #[protected] and #[protected], I have contacted customer service regarding these shipments all I receive only promises to release them soon I sent them all the needed documents, the problem that I can't return...

Aramex International / unclear charges on package

Da
Aug 16, 2019

Upon delivery i was informed that i had to make a payment of more than 200aed that included 155aed customs duty, vat and 50aed aramex charges. My package is evaluated as 324.85usd which translates to around 1195aed. Being over 1000aed i am aware that there is a 5% charge for customs duty. 5%...

Aramex International / express delivrey / package n°[protected] not received

Ha
Aug 16, 2019

Dear sirs, I am writing to you to enquire about the reason of this delay in receiving my package. I have contacted local Aramew they informed that the package is not yet in Morocco. And when i check the tracking on line it shows that it is in transit The package has been sent by expre...

Aramex International / delivery delays

He
Aug 10, 2019

I have ordered a product from USA.(tracking number- [protected])Expected delivery date on aramex application was 4 th of August. After 4th, the application shows delivery date updated . No one is contacting me either .This is the second time, the same situation happening to me. What should...

[Resolved] Aramex Shop and Ship / shipments on hold / customer service

Oc
Aug 08, 2019

Submitted By: Brian King Subject: Shipments on HOLD Subcategory: Inquiries about shipment Description: I''ve called the delivery centre on 6543 0300 - and they inform me that 2 of my shipments are on HOLD pending a payment. However i have already made payment by Paypal on 1st and 3rd August...

Aramex / not received items for 1 month! tracking number [protected]/tracking id: tba403008202000 from shop & ship

Di
Aug 04, 2019

We would like to complain about the shipment with supplier tracking number TBA403008202000 from Shop & Ship and tracking number [protected] from ARAMEX. It has been a month since this shipment were delivered back to Cyprus for 3 times already which is supposed to be delivered in Dubai...

Aramex International / double payment for one item

Mu
Aug 03, 2019

Aramex InternationalMy tracking ID [protected]. My name is Shehin. I received some personal items from my brother from ajman and I give the charges (AED 42). It is send to my office in alain and our company has ana account in aramex now your people add extra charges to our company account. But I already paid...

Aramex International / delay in releasing shipment

Mo
Jul 21, 2019

Regarding shipment [protected], I have sent all the required documents since 23/06 to proceed with the release but no one take a further step in this process till I have contacted the head of the ShopandShip team a week ago then they woke up and noticed that they put my shipment and request...

Aramex International / my account [238618], I have a problems in cod was collected and not transferred to my account

Ha
Jul 16, 2019

Dears kindly check mu complaint [CaseReference:CAI/0519/39434] because i didn't find any feedback till now and sent many Emails to {{Service Center - CAI Violet }} without any action and they closed the complaint without any feedback to my company, so please help to stop waste more time...

Aramex International / slowest service I ever experienced

Mo
Jul 11, 2019

Aramex InternationalI‘m suffering recently a lot from your shop and ship services, every parcel I should call us and egypt customer support many many times here below you can see a parcel according to usps track has been delivered in 2nd July and your application updated the status as received in aramex facility...

Aramex International / customer service and delivery delay

Ch
Jul 10, 2019

Dear respectful Aramex team. Kindly be informed of my current issue. I am using Jumia.com company for personal shopping and all the items are being delivered to me by Aramex company. On 15.05.19 I requested to return one of the items of the order number [protected] back to Jumia and the item...

Aramex International / extra cost for my shipment

He
Jul 05, 2019

Aramex InternationalOrder tracking number is [protected] Clothes and kuwait has no customs fees of shipping is already added to my invoice value is 30kd Driver came yesterday with invoice 35.530 kd why I have to pay more 5kd with out any justification Customer service is very bad they never answer the call...

Aramex International / shipment delivery delay

Hi
Jul 01, 2019

Hi, regarding shipment number [protected], i sent it on Wednesday the 26th of June from Al Khobar in KSA to Cairo Egypt. While tracking, i realised that it arrived Cairo on Friday the 28th. On Saturday the 29th, the recipient who is a 60 years old man called customer service representative in Egypt...

Aramex International / delivery and customer support

La
Jul 01, 2019

I've paid for a priority parcel express delivery from Aramex. My parcel has been at Aramex Dubai office since 27 June 2019. Delivery was scheduled for the 28th. No one showed up. I then arranged a 2nd delivery date: 30 June, no one showed up. I then scheduled a 3rd delivery date: which i...

Aramex International / bank credit card delivery and very poor service quality from all aramex staff in uae

Ah
Jun 25, 2019

URGENT COMPLAINT AGAINST ARAMEX CALL CENTER AGENT AND MANAGEMENT (Tracking number: [protected]) Hi, I am very disappointed from your team in the call center on all the levels. I have very bad experience with Rahaf Mohamed (agent) who refused to connect me to her manager, put me on hold...