Aramex International

Take note of all the bad reviews... We are not being 'Karens' they truly have the worst service and take their absolute time to deliver your goods. I have submitted several tickets and not 1 has been replied to by an actual person, only the bots that reply with your ticket number. This isn't the first time I've been forced to use them, me the receiver, the first time was in the beginning of the year where they claimed to have attempted a delivery to my address but no one was home but I was home and no one came to my door and so I decided to review my security camera to see if I missed them and sure enough... No delivery attempted... So they straight out just lied by trying to say (via track n trace feature on their site and by the email I recieved from the retailer I ordered from) that no body was home and I'm going to guess they just couldn't be bothered... Worst service ever... I'm now thinking of refusing to use retailers who are going to ship using this company.

Ohh and don't bother using their website... That was the site that all the tickets were submitted and ignored.

I think they should use turtle logo.
Package should reach at 7 days, they shipped 26/12/2016, package reached at
04/01/2017 they take 2 days at Operations Facility,
12 days to reach iraq

I got the package of my Nike Jordans in 4 days in India. After seeing all the Negative reviews I was worried but I got the package on Estimated Delivery time! Thanks Aramex! Keep this up to all others! GL HF.

Just an amazing service.
It was divided by two boxes, each 30kg,
It was came in 12 days for very little money compared to other services.

Thank you Aramex! This is my first experience, will happy if will serve me in future!

Dear Aramex Qatar Customer Service,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the handling of my recent shipment, tracking number [protected] which arrived in Qatar on February 28, 2024.

Given our past experiences of delayed deliveries, I promptly requested a pickup from the nearest branch, as per your policy, to ensure I receive the shipment within a reasonable timeframe. The policy explicitly states that the shipment can be made available at the nearest branch within 24 hours. I submitted this request on the same day, and despite waiting for more than 72 hours, the shipment has not reached the pickup point.

My attempts to resolve this matter through your customer service team have been disheartening. Each time I contact them, I receive the same response – that I will receive an SMS. I have followed up multiple times, only to be given the same answer without any concrete resolution. When I requested a faster alternative pickup location, the information provided was inconsistent, causing unnecessary delays and inconvenience.

Moreover, when inquiring about the possibility of speaking with a supervisor or manager, I was informed that there is no such hierarchy within the company. This is particularly troubling, as it suggests a lack of accountability and management oversight within your organization.

After persistent efforts, I finally had the opportunity to speak with a female supervisor. She assured me that the delivery would be arranged by March 4 before 5 pm. Despite staying at my location all day, eagerly awaiting the driver's call, I received no communication. When attempting to contact the driver via the provided link, he did not respond. To my surprise, I later received an SMS claiming that delivery was attempted at 10:30 pm, a statement that I find to be wholly inaccurate.

I am compelled to bring this matter to your attention as the situation has reached a critical point. The Qatar call center team's unresponsiveness, lack of communication, and apparent disregard for customer satisfaction have tarnished the reputation of the Aramex brand. I implore you to investigate this issue thoroughly, particularly regarding the driver's actions and misrepresentations.

I understand that every organization faces challenges, but it is crucial to address customer complaints promptly and efficiently to maintain a positive brand image. I kindly request your urgent intervention in resolving this matter and ensuring that such issues do not recur in the future.

Thank you for your prompt attention to this serious matter.

Sincerely,

Ganesh Mirajkar

+974 [protected]

I've created a shipment request number [protected] on Monday afternoon and Paid for that Online.

Aramex delivery department hasn't contacted me yet though. They were supposed to collect yesterday 9.30 am.. Till now nothing happened and no one contacted me.

I've contacted live support chat 4 times and each time customer service officer tell me that someone will call immediately .. Till now nothing happened.. Please advise

Package P01266560713 (ARAMEX tracking) ordered from TRENDYOL turkey (Order number [protected] on 02 Dec 2023 (CZ London Loafer shoes - Beige - Flat) costing 222.99 AED which I got with on an offer never reached me.

I have been tracking in on Aramex for almost a week and then kept telling they are bringing it to the doorsteps everyday. Called and talked to customer care which told me I will recieve it yesterday and I have been waiting. But at midnight tracking showed its delivered when it was never delivered. Now I can't get through to any customer service. Everything is closed. I want this resolved and I need that package which was a gift for our father. Thank you.

On the 21/11/23 I was called to expect my delivery and they never showed up

And again on the 28/11/23 I was called to expect my parcel until in the afternoon I decided

To call back to find out why are they still not here and this guy I spoke with started speaking in riddles that he handed my parcel to another

Company courier that’s called uws to deliver it

And since now I have been waiting for myself.

Please I need my parcel Aramex!

I have a package from amazon and it was delivered by the aramex courier service when I received the package it was open and the items are scattered it looks like someone opened it intentionally.. And im sooo upset.. Iyour courier should not opened the package unless it is allowed... This was happened in al ain uae... Please do a proper briefing of ur couriers... Its not good

I ordered 2 books from amazon to my country. I was notified on the 25th of July, by Amazon, that my delivery was being held on because I needed to update my address on Aramex. After I finally got to log in on Aramex, I updated my address and it kept asking for my company name, but I don't have a company. I filed a complaint and a request from their customers support and they said they are gonna contact me in 24 to 48 hours. It's been more than 3 days since the last time I tried to update my address. I tried to contact them on facebook aswell but it didn't go anywhere. I just want my 2 books or my money back but they are not responding to anything.

I have been waiting for a package for more than 3 weeks and ol is in Mississauga while I live in Toronto..I call nobody answers I want to leave a voice message no room in the mailbox. I want to write on the form of their site it does not work...the question I ask myself is what we are really in Canada? because in Africa we would have a better service..

So people from aramex if you read my message my tracking number is [protected]

I was expecting delivery in Dubai UAE no-[protected], tried calling multiple times no response finally the person put as no response without event calling me.

This is horrible service that i had never faced with other courier.

Why do you have such a inconsistent service, this is really not acceptable, I need an answer from the team please

very very disappointed.

Dear Sir/Madam,

I would like to formally complain about receiving a poor miscommunication from your customer service and customs department about my small parcel from the Middle East — my track number is [protected].

This Aramex London Slough Office upset me and stressed me out to chase the correct information for my parcel within their deport in Uk.

Please, I request that the parcel be returned ASAP to the sender in the middle east after too much stress to acquire the correct information about my property.

Please forward me the delivery charge invoice so I can pay from the UK.

Yours

Mr W Nassir

Dear Aramex team,

There was a parcel coming from China to Uk, then from Uk Aramex supposed to ship it to South Africa.

In Uk Hermes confirmed that the parcel was dropped at the below address:

Aramex UK SNS unit 9 Skyport Drive/DUR 29243/WEST DRAYTON/HARMONDSWORTH/UB7 0LB/UK

PHONE:[protected]

PARCEL BARCODE: TO1E7A0010349400

Can you please assist, the parcel was delivered to the above address since 25/01/2023.

Eric Mukaya

MS8000676164

My package has arrived to Sydney since 2nd of December. Since that day I have been trying to get my delivery from Chullora Depot. I have tried everything- even offered to pick up. The system is useless- ARAMEX has call centre that doesn't know what is happening and just leaving the message to depot team or operation team. Now is beginning of January and ARAMEX admitted that they have delivered already twice to the wrong address and parcel is lost. They don't provide any images, call centre just leaving multiple messages to depot team..the package is lost and ARAMEX who delivered to wrong address is not claiming responsibility. This is not acceptable

They are the worst shipping company, my shipment is still in Dubai since 11/09 , costumer service is bad , they don’t explain anything, they use auto generated messages to reply , no clear answer as when they going to deliver it , they refuse to compensate for the value which is a 1000$ , bottom line i hope they go bankrupt and close forever, this company is the worst!

ordered an item on ebay on the 5th September. Has been with Aramex in Melbourne at a sorting facility since 6th. Have contacted the seller and Aramex Many times other than a tracking number 2X [protected] being provided showing the item sitting in Melbourne no other information is forthcoming about my delivery. was to be delivered between the 8th and 13 th Sep. Nothing can't find out anything.

Dear Sir,

I want to file a complain, reference Mashreq gold advise.

In brief, I received few minutes back (on 02 Sep 22 at 4:25pm) a message from Aramex to pay 6.24 AED for shipment.

Once I entered the OTP, I received a message from Mashreq of amount XOF 591,800 at INTOUCH S.A.

I realized that it was a fraud.

I called Mashreq gold and they raised a request No12692779-L0L5Q6.

Copies of related messages are attached.

the order was bag, wallet and watch in MK but received only 1 parcel which container only the bag and the wallets which says 1/2 on the parcel box. the aramex delivery only left the ITEM at the door.

the MK watch which is more valuable is still missing and have been following up for weeks, everytime we call the customer service they give different and indefinite answers and no solution at all. customer service as well are not nice in speaking with their customers. definitely something is wrong and hope to receive clarity on this.

I engaged Aramex to deliver documents for UAE to Australia which were urgent. I was offered a 4 day express service which I accepted and paid for. The documents were legal documents which were urgent and important.

After the 4 days came and went, I chased Aramex and got the run around. They could not find my documents or answer questions about when it would delivered. No one in Aramex UAE was able to provide information or escalate to resolve the issue despite my many calls. We therefore contacted the Australian teams directly.

After many phone calls with Aramex in Sydney and in various regional centres we were able to track down the documents. This took considerable effort and us contacting the warehouses directly, a staff member in Lismore did multiple searches before eventually finding the documents which we are told were “in an obscure location”. We then sent someone from Woodenbong to Lismore (Goonellabah) to collect the documents ourselves on day 10 – they were not delivered by Aramex. We were advised that without this solution it may be another week before the documents would be delivered.

The staff at Goonellabah are the only people who were in any way helpful during this process. All other contact with Aramex was a series of frustrating scripted responses, excuses, dishonesty and a lack of engagement.

Given Aramex UAE did not provide the services offered and paid for, I lodged a complaint and requested a refund. Aramex have yet to respond despite many follow ups.

To Aramex Global Inc.:

I am writing to complain about a package that I haven't received till moment through Aramex. I had sent my passport from Saudi to my home country Egypt (parcel No: [protected]) on 23 Jul. 22 to be used by my wife in Visa application process, I had trusted Aramex to handle my document within an a stipulated time and with priority and as agreed with the customer agent in Khobar, Saudi that this will be delivered within one week maximum.

However, this was not achieved. As till the moment my wife didn't receive the package which contain my passport which puts alot of pressure on us due to the necessity of this high and important document which extremely disappointed us.

Furthermore, there is a conflict and contradiction between the online/ WhatsApp shipment tracking status that's shows that passport in the way to distribution center which is against what was explained by the customer service agent on phone as she said that the internal system of Aramex shows that the passport is still under customes clearance and after 4 times of followup phone calls, my wife was shocked by the latest and new information got it from the customer service agent stating that the passport document should pay customes fees, which is a unlogical request and blackmailing behavior from a big courier company as the agent are blaming my wife for not giving her email so Aramex could sent an email with the required fees, which is really flaursted us from the calress and rude behavior of company stuff starting from not giving the right and complete information, delaying, provocation and blackmailing customers and not following up and reporting and communicating with customers in an appropriate way.

This is absolutely unacceptable and against code of ethics. As a business, I rely on Aramex regularly to provide my packages. I expect them to arrive on time. 

Therefore, I Would like to express my extreme dissatisfaction's and disappointed with this issue and I Kindly request you to do the needful investigation and expedite delivering for the delayed shipment as it is not ethical and not good for a respectable courier service providers like Aramex to abuse the customers in such way in breach of the business ethics, courier practices and conditions.

I hope that this situation is solved latest by tomorrow otherwise, I will change delivery services and I will ask my company and all the stakeholders to terminate any deals with Aramex as it will be not recommended for the missbehavior, missleading and lack of coordination, reliability, transparency and accountability.

Regards,

Everytime I have packages delivered via aramex.

What happens is that the driver never attempts to deliver the package. He never arrives at my house, never rings the door bell, never calls now this has happened to three of my packages.

#[protected]

#[protected]

#[protected]

Some of these packages have products that spoil under hot conditions so I cant afford to have them days in drivers car with him driving all around in this heat until they spoil Everytime I have contacted aramex they did nothing accept send me a survey to fill so they can better their service.

I sent parcel on the 20th July 2022 at pick n pay savanna mall polokwane to northern cape kathu.. Then when try tracking it.. Ait says parcel not yet received by aramex polokwane office. Then I called polokwane aramex office they told that that parcel was lost 'n they have launched an complain to head office which was yesterday the 26th July then today when I tried calling polokwane aramex office they ve blocked my number.. Please help to resolve this matter cause now my business is stuck due to that parcel. My customers are losing faith n they don't trust me again thinking I'm a fraud while is failing me

Late fo deliver the pos rolls from fab bank they received in you branch in Dubai since June 21