LG Electronics

I bought this fridge in 2011 with extended warranty and have had to have it repaired every year. It seems every summer it stops working. This summer they finally had to change the compressor, of course the warranty had expired and had to pay over 300 dollars for the repair. Now less than 2 months later, it has a problem. During all this time, LG has never compensated me for any of my lost food or anything. This company has no heart. Would never buy another LG fridge.

These expensive appliances are worse than my 20 year-old GE products.
-- For the washer, the water doesn't even clover the clothes. I've watched an entire cycle where the clothes are above the water line until the final rinse and spin. Why can't we set out own water levels, if you can't get the sensors to work properly?
-- The clothes get so bunched up that they have to be disentangled, sheet by sheet, to put them in the dryer. One time a load of sheets was so bunched up that the washer stopped, full of water, and couldn't continue.
-- To get Extra Hot water, the time jumps from 56 minutes to 1:45 minutes, even with a very small load. Why is that?

The dryer is just as bad.
-- Clothes are so wrinkled (even with Wrinkle Care) that everything needs ironing. Sometimes the sheets get so twisted and entangled that clothes get stuck inside them and never get dried at all.
-- You never know how much time is really left, because the time keeps jumping (e.g., from 32 minutes to 56 minutes). And the sensor doesn't actually work -- clothes are still wet even after a full Normal setting for a mid-size load.
-- Finally, to use the manual settings, you have to add time a minute at a time, which is annoying.

I will say that the washer and dryer look good. But what a disaster.

Initially contacted customer service on 7/31 to report that fridge/freezer were not cooling. Suggested remedies from rep did not fix issue. Had to call at least 9 local LG service companies before we found one that would come out (many quoted that they have too much trouble getting parts). An approved LG service provider came 8/2 & determined it was a bad compressor. Ordered 3 parts & was supposed to get service on 8/10. Only 2 of 3 parts came in time, so service was cancelled. It's now 25 days later from initial call that the part & service still has not been done. Still waiting on 3rd part. Fridge was delivered on 10/31/15 by the Home Depot. Fridge is < 2 years old. Already paid service $344.50 for this compressor issue that has still isn't fixed. We also lost everything in the fridge/freezer, which is well over $500. We also had to go out & purchase a mini fridge for ~$150 in order to have something for this past month. The inconvenience of not having a fridge for a month has been horrible, especially with a young child and with school coming up. We have had to make many, many trips to the grocery store each week to purchase dinners and necessary food for the day. It's been stressful and time consuming and more expensive. We I want and expect to be reimbursed for losses, mini fridge and repair/service. Or, the unit should be replaced ASAP. This is a lemon. The compressor going bad in 1.5 years is unacceptable. The fact that we have had to wait for a month for parts is unacceptable. We have lost a lot of money due to this issue and we want LG to remedy this and make up for it ASAP. We have not been given any indication as to when this last part will come in. It has been long enough. Give us a new replacement product ASAP.

I am very concerned about my inability to get my oven clean. My oven only has the easy clean and not the self clean function. I have tried the easy clean function several times and still have not been able to get my oven clean. I've read the directions for easy clean thoroughly and have used the bottle I received with the oven. The directions clearly state that, especially on the bottom of the oven, if there is a tough stain to make sure it is covered with water and to make sure the sides of the oven are covered liberally with water.

After doing this I still have not been able to get my oven clean. I went online and saw that I should try using baking soda and water and leaving that mixture on over night. I did that and still have not been able to get the oven clean. I spoke to your customer service rep today Leo case # CNN1708023353091 and asked if I could use something like on easy off on a cold oven to get these stains removed. He told me that my only option was to do the easy clean.

The directions in the manual say specifically that the easy clean function is for light stains. I have tried that several times on light stains and they still do not clean. And as you use your oven more the stains become more. The manual goes on to stay for tough stains use the self clean function. This particular model does not have that function. The only other thing Leo said he could do was refer me to a local service center and they could do a service call for which I would have to pay.

This range is still under warranty and I find it unacceptable that I would have to have a service call to get my oven cleaned. I would like to know what I could do to remove these stains. I take good care of my range and do regular cleaning of it but it seems like the easy clean function necessitates that you clean your oven after every time you use it and I don't see that as being an acceptable requirement.

I am including a picture of one of the stains on the bottom of my oven that I cannot get out. I have light staining also on the bottom and on the sides and do not wish it to get any worse. I really need an answer on how to keep this oven clean.

I spoke with a manager named Jewell and she said she could send a technician out to check the self clean function but if the function is working correctly I would have to pay for the service call to about approximately $192.00 I also find that unacceptable.

I would really appreciate some help as the range is still under warranty and I would like to get this mattered remedied as soon as possible.

My name is Jan Geden
Phone number: [protected]
Email: [protected]@me.com

Hi, I bout an LG fridge on the 1st of July from Nesto, Sharjah, UAE and shipped it to Jordan. the fridge should be under 10 years of maintenance and repairing warranty. last week the motor of the fridge broke down. we called LG in Jordan. they came today and said the motor needs to be changed. they also said that the warranty is only good in UAE. and that they need two months to fix it and I need to pay 180 JDs (254$). when I bought the fridge they told me that LG warranty is international and it is for sure good in Jordan. please let me know if someone is going to call LG in Jordan to solve the problem and ask them to fix it faster, no body can stay without a fridge for 2 months.

I refer to my case # CNN170811121533.
My refrigerator is out for over 3 weeks. compressor and condenser both needs to be replaced as per service tech. have requested the parts done extensive follow up but not getting anywhere. its simple that parts are under warranty for ten years and i have to pay the labor out of my pocket. but its so difficult to get the required parts. customer service reps are so incompetent and every one is passing the buck.its a $3000 fridge and i am still struggling to find out that whether or when i will be able to get the parts. failed promises. i will never trust LG and home depot in my life again. can someone at LG management help to get me the parts under warranty or i can call it false advertising and scam?. hope someone will pay attention to it as its so frustrating and a total disappointment. Shame on CEO and upper management of LG to have incompetent employees and such a difficult lethargic process and hassle to get the replacement parts .
would like to see LG CEO living without a refrigerator and having the same problem as i do to get the parts under warranty. just ridiculous.
Thanks for necessary action.

The knobs, located on the front of the range, turn too easily - the burners turn on unintentionally. I have found similar complaints from other customers. We have had several incidents - one involving a small fire and the latest just yesterday. My grandson came home to find the house filled with smoke. The burner was on and zucchini bread left on the stove top was burning. My dogs were in their crates in the house. I am afraid there will be a bigger fire. I have to check the burners every day before I leave the house. Very dangerous!

• 5/18/14 purchased LG washer
• 8/8/17 3 year old washer stops working mid cycle – Day 1
• 8/8/17 LG repair contacted by phone, asked about digital phone diagnosis, rep unaware of process.
• Authorized repair: Roberts AM & PM Appliance contacted unable to schedule until Fri., 8/11/17 – Day 3
• 8/11/17 – Day 3 - Tech arrives opens machine door, machine needs total rebuild. Cost $650.00 - Cost new $899.00
• 8/11/17 contacted Customer Service complaint filed with Willie who authorized a $196.00 parts and labor technician call unable to schedule until Sat. 8/12/17 Day 4
• I asked why this was not offered on website, Rep stated on available “through this department” obviously initiated by a complaint!
• 8/11/17 contacted Customer Service complaint filed with Willie who AUTHORIZED A $196.00 PARTS & LABOR LG TECHNICIAN, unavailable until Sat. 8/12/17 - Day #4
• I asked why this was not offered on website, Rep stated on available “through this department” obviously initiated by a complaint
• 8/12/17 8am Customer Service cancelled due to family emergency and Rep authorized re-schedule visit not until Wed.
• 8/16/17 Day#8 Technician never informed of “No Charge” assesses washer and attempts to order parts -
• Parts required to fix washer DISCONTINUED and unable to repair
• Customer Service, Willie contacted. He stated matter would be referred to appropriate department for resolution but no one would talk to me without the machine purchase receipt.
• 8/17/17 – Day #10 receipt & complaint this document submitted –
• 8/18/17 DAY 11 – Contacted Customer Service & informed I ill be contacted WITHIN 2 TO 5 DAYS!
• During this entire process while contacting Customer Service, I was disconnected 4 times and the average phone wait time was 30 minutes
• I am going on two weeks without a washer, dealing with a Corporation that:
o produces known defective washers
o offers no recall on known defective products
o only offers parts & labor service call at flat rate through complaint department
o allows “authorized” technicians to charge exorbitant repair costs
o values neither customers nor their time as demonstrated by actions
I expect a full refund from LG. I will never purchase any LG product; will file a consumer complaint and will post my experience on social media and the LG website. I have experience with Maytag and Whirlpool washers which required no maintenance until at least 10 years of daily use. They also value their customers as demonstrated by their backing of their products and customer service & authorized repair technicians. LG should follow their lead.

http://www.lg.com/ca_en/support/complaints

LG ELECTRONICS - KNOWN DEFECTIVE WASHERS WITH NO RECALLS

I'm extremely disgusted about the fact that I own a tv this expensive, and it malfunction and the remote broke. I was scheduled for a repair. The technician came and said in needed to change several parts. He said it's on back order and if the parts don't come in within 14 days. Now I got a call that he's sick and will be out for 2 WEEKS? Another authorized service company will take over? They only have ONE LG service guy in my area. A company like this. Why don't you just give me a new one. My wife needs to take a day off from work everytime they come. I will complain everywhere and put bad reviews everywhere. This is not how it should be. No more LG products in my house, recommendations or my businesses. Unless things are taken cared of to my expectations..

On July 7, 2017 I emailed customer service that for the past 7, 8, 9 months I have been having problems with my TV. I turn it on and within 5 minutes it shuts off. I have to turn it on 7 or 8 times before it comes back on. I have unplugged it as they told me, updated it. This is every day. The reply I received on July 7, 2017 that they would need more information and get back to me in 2 to 3 business days. Today is August 16, 2017 and still no reply. This TV died right after the warranty expired. My wife and I purchased a new home 2 1/2 years ago. We purchased all LG products. Washer, dryer, frig, dishwasher. We have 6 TV's in our house. All different brands. The best one is a flat screen Sharp TV that is 8 years old. Never had a problem. This LG TV has a beautiful picture, but poorly made. I do not appreciate a call back. Its been over a month. I have gotten the run around for months from LG. I can be reached at [protected] after 5P.M. eastern time. email is [protected]@comcast.net
thank you
Richard Corey

I had a LG 750 bluetooth for several years. I also purchased one when it was on sale so that I would have a spare. My first headset went in the sewer so I got out my spare last October. By April there was something wrong with the power switch. It kept turning itself on and off. In June I purchased a LG 760 and it is already having issues with the power switch. I love this headset but I can not have issues with the switches. What can I do?

In December 2015 I bought my 80 year old parents a LG Electronics 26.6 cu. ft. French Door Refrigerator with Door-in-Door in Stainless Steel . The purchase was made at Home Depot in Decatur, Alabama. I purchased an LG product due to the high rating and also a local manufacturer. The refrigerator has never cooled properly, and has never made more than a handful of ice cubes. When we checked the temperature it was at 50 degrees F in the cooler section and 30 degrees F in the freezer, although the set temperatures were 40 degrees and -6 degrees, respectively. We have had two service calls over the last two years for a total of around $700. The most recent service call was last week. The refrigerator still isn't cooling. I would like the purchase price of the refrigerator and the service calls refunded. I do have all of the original receipts.

I purchased 2 portable ACs within the past 2 years and both stopped functioning this summer. I called 3-4 times to request for a service center near to my location and 3-4 times given the wrong service center to call because they claimed not to service portable ACs. I called the 5th time and requested to speak to a supervisor, which I did, but I have been waiting for the past 2 weeks to hear back from her to offer a solution. This means LG does not care for after sales service at all otherwise I would have received a call or an email within the first 2 days.

This is the last time I am getting LG product which is obvious.

No after sales service no sales. I am stuck with 2 units and have no way of repairing them.

I purchased a Bluetooth headset with model number 910 on the 13th of August 2016.

One day both sides decided to stop working, so I went online to request a repair on 06/29/2017. I have not received an email back yet.

I waited for 4 days and still nothing, so I used the number provided [protected]) and called for support. A guy told me to do the exact thing I did 4 days ago, go online and file a report. So I did it again in hopes they'll get it this time. Still nothing.

5 days later, I called again. A different guy helped me by sending me a link to show my proof of purchase. He told me that when I do that i'll get a shipping label back. He didn't stay on the line with me though, he hung up.

I waited weeks for my shipping label until today. I called and asked what was going on and when I explained my situation, a lady told me they don't see the model number and that's why I haven't gotten anything back. They didn't ask for my proof, which I could have provided then and there with a simple email.

That makes no sense, I wouldn't be able to file a complaint without using a model number so how could she not see it? Now it's too late to get a replacement because they wanted to either be lazy or play games with me.

I desire a new pair of Bluetooth headphones, this incident was a disgusting experience.

I purchased this product for my grandson, in March of 2014. As of other products I purchased since 2009, LG washer/ dryer, phone, plus 5 other set from 32 inch to 65.all the products are still working. Only the 65 in set is still under warranty.
I am a senior disabled, on a fiexed income from SSA, very limited income.
I purchased this set for my 7 yrs grandson, for his games play station.
About 2-3 weeks ago, he turned it on and no picture, I looked at it and still no picture. So I called the LG warranty dept and see if what they can do, talked to a agent, she told me that they do a one time repair, if I could get a receipt and submit it, I told her it was registered at time of purchased. On Aug, I called LG warranty, and spoke to a supervisor named Theresa, to see if they could make a exception on the product, do to could not find the receipt, she looked into product info, told her of the set to my grandson and could not afford to repair it or buy another. Since in the past I have supported LG products and bought them.all are still working and bought as gifts to family.
After several minutes on the phone with Theresa, and told her this set should have lasted several years. And if they could replace or repair the LG 39LB8500, she was very rude and said the set was to old, and hanged the phone.

I called to ask about my HBS1100 because the left earpiece stopped working and also the middle pieces started popping out. I was told to send everything along with a copy of the receipt. My headphone was returned minus the box which was sent with a statement that said customer abuse. The abuse that they are talking about is the pieces that I told them that kept popping out. I use this on my job and I have not or ever destroyed or tampered with this product. I spoke with one of your agents who was rude and could care less because this was just another call. I was on the phone for about 20 minutes waiting to speak to a manager who was just as useless as the agent. Customer service is horrible. When my product was returned, the box that I sent it in should have been returned, as well as a better explanation as to why there was so called "customer abuse". I have also purchased another Platinum headset only to have the same problem, "left earpiece" going out again and we've only had this for about 2 months. These headsets are suppose to be quality work and I see that they are not. Will not purchase another one if this is the type of garbage that I'm going to get and also if Customer service is so non-chalant about helping. Needless to say, I am not a happy customer. Teach customer service to also say something other than "there is nothing that I can do" and they could at least act like they hear the conversation. TRAINING! TRAINING! TRAINING!

Greetings,
I purchased an LG refrigerator and the door was dented. A service confirmation was made to replace the door and the tech, Jose, has cancelled (3) times now. when I call to find out what happen I'm being told of a rescheduled date. I've had the following dates scheduled and cancelled:
7/29
8/5
8/9
I'm taking the time on these days to wait for the repair and the person who never calls or shows up. He claims that my voice mail it full, which it is not and no call is never received from him. He called me previously and we spoke the week prior to 7/29 and when I call back I the phone just rings out.

I called to speak to a super visor, Janika in Executive services, she was highly attitudinal and a disposition as such will only exacerbate the situation.

Please look into this, thank you in advace for your time.
Sheba Villanueva

I have mailed lg at least 10 times. First person who came said heater is not working so it has ice all over the inner wall and did nothing. Again another person came and said it is working fi e and went away. Surprisingly same person who came on second day again came on complaini g and said some biometal is not working. We dont know what he did but now refrigerator has stooped working completely. No cooling nothing . I dont know what kind of service lg india is providing that two month old refrigerator is not working and you are not doing anything to replace this defective product or make it work.

Garry Dewrell
Bobbie Dewrell
3773 LeBlanc Drive
Theodore, AL. 36582
[protected]

LG Refrigerator
Stainless French Door
LMXS30776 August 1, 2017

To Whom it may concern:

We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our
new home on April 18, 2016. To our dismay it stopped cooling July3, 2017. We called the company and they told us to call a technician …. they gave us three numbers. We did call one of their techs and he told us it was the compressor and coil evaporator. The parts were covered by the company ($200) but the labor would be $700. What a shock! Now the worst part is that the parts were back ordered for 3 weeks. Why? Because they were having massive problems with this refrigerator. Complaints all over the internet. We called Home Depot and asked them if they would help us resolve the problem of waiting and find out why LG was still selling this refrigerator. Oh, no, it was not their product and they were not responsible. We called LG and they told us they were not going to do anything at all…. Really, they said we are not going to to anything…. Have a good day!

When we finally received the parts and the tech arrived 3 weeks later to fix the Refrigerator he found inside the box with the new parts instructions with a diagram showing how to fix the problem and exactly where it was leaking ! WHAT? This proves that they are having massive recalls or problems with these specific parts. We feel that LG should be responsible for Parts and Labor

We are seeking retribution for our expenses to repair this refrigerator. $700

LG should be made to take this appliance off the market. We paid $2700.00 on sale for this refrigerator at Home Depot, 851 Montlimar, Mobile, AL. 36609. Home Depot is aware of this problem.
The ice maker has never functioned properly either...it jams up and will not dispense ice…

Bobbie Dewrell
Garry Dewrell

Dear all,

Kindly note that I bought a new LG refrigerator a month ago and it had a problem since I started using it the second day I got it that the cooling is really high to the extent that it makes ice drops that melts once I open the fridge and turns to water and ruin everything inside, so I called the technical team to send me a specialist and the did that was a week after he changed a card in the computer. But it was not fixed then I asked for another specialist to come and he checked and found out that it still has the same problem and he told me that the sensor needs to be changed but this could only happen under the responsibility of your company or to switch to a new one. He reported that and I contacted the head of complaints and he told me that we're going to send to Dubai the problem. And I didn't get any response so I called again and I found them really rude and they were like we can only support u with maintenance and this is all u can get. After that I called again and talked with the supervisor and told him the whole story he was understanding he told me he'll check and get back to me. He called me and here was the surprise he told me your fridge is working perfectly and when we sent u the specialist was only to satisfy you and we can't do anything more than sending you another specialist just to satisfy you. I'm really surprised and now I'm stuck with fridge that I just bought a month ago and it is LG so I didn't go get a cheap fridge to be treated that way. And I'm sorry to say that your representatives here in Egypt are rude and they want me to believe that im crazy and my fridge is working perfectly although your technical representative told me it has a problem ! That's my number +[protected] and here's my mail [protected]@yahoo.com
I'm looking forward to your reply