LG Electronics

• 5/18/14 purchased LG washer
• 8/8/17 3 year old washer stops working mid cycle – Day 1
• 8/8/17 LG repair contacted by phone, asked about digital phone diagnosis, rep unaware of process.
• Authorized repair: Roberts AM & PM Appliance contacted unable to schedule until Fri., 8/11/17 – Day 3
• 8/11/17 – Day 3 - Tech arrives opens machine door, machine needs total rebuild. Cost $650.00 - Cost new $899.00
• 8/11/17 contacted Customer Service complaint filed with Willie who authorized a $196.00 parts and labor technician call unable to schedule until Sat. 8/12/17 Day 4
• I asked why this was not offered on website, Rep stated on available “through this department” obviously initiated by a complaint!
• 8/11/17 contacted Customer Service complaint filed with Willie who AUTHORIZED A $196.00 PARTS & LABOR LG TECHNICIAN, unavailable until Sat. 8/12/17 - Day #4
• I asked why this was not offered on website, Rep stated on available “through this department” obviously initiated by a complaint
• 8/12/17 8am Customer Service cancelled due to family emergency and Rep authorized re-schedule visit not until Wed.
• 8/16/17 Day#8 Technician never informed of “No Charge” assesses washer and attempts to order parts -
• Parts required to fix washer DISCONTINUED and unable to repair
• Customer Service, Willie contacted. He stated matter would be referred to appropriate department for resolution but no one would talk to me without the machine purchase receipt.
• 8/17/17 – Day #10 receipt & complaint this document submitted –
• 8/18/17 DAY 11 – Contacted Customer Service & informed I ill be contacted WITHIN 2 TO 5 DAYS!
• During this entire process while contacting Customer Service, I was disconnected 4 times and the average phone wait time was 30 minutes
• I am going on two weeks without a washer, dealing with a Corporation that:
o produces known defective washers
o offers no recall on known defective products
o only offers parts & labor service call at flat rate through complaint department
o allows “authorized” technicians to charge exorbitant repair costs
o values neither customers nor their time as demonstrated by actions
I expect a full refund from LG. I will never purchase any LG product; will file a consumer complaint and will post my experience on social media and the LG website. I have experience with Maytag and Whirlpool washers which required no maintenance until at least 10 years of daily use. They also value their customers as demonstrated by their backing of their products and customer service & authorized repair technicians. LG should follow their lead.

http://www.lg.com/ca_en/support/complaints

LG ELECTRONICS - KNOWN DEFECTIVE WASHERS WITH NO RECALLS

I'm extremely disgusted about the fact that I own a tv this expensive, and it malfunction and the remote broke. I was scheduled for a repair. The technician came and said in needed to change several parts. He said it's on back order and if the parts don't come in within 14 days. Now I got a call that he's sick and will be out for 2 WEEKS? Another authorized service company will take over? They only have ONE LG service guy in my area. A company like this. Why don't you just give me a new one. My wife needs to take a day off from work everytime they come. I will complain everywhere and put bad reviews everywhere. This is not how it should be. No more LG products in my house, recommendations or my businesses. Unless things are taken cared of to my expectations..

On July 7, 2017 I emailed customer service that for the past 7, 8, 9 months I have been having problems with my TV. I turn it on and within 5 minutes it shuts off. I have to turn it on 7 or 8 times before it comes back on. I have unplugged it as they told me, updated it. This is every day. The reply I received on July 7, 2017 that they would need more information and get back to me in 2 to 3 business days. Today is August 16, 2017 and still no reply. This TV died right after the warranty expired. My wife and I purchased a new home 2 1/2 years ago. We purchased all LG products. Washer, dryer, frig, dishwasher. We have 6 TV's in our house. All different brands. The best one is a flat screen Sharp TV that is 8 years old. Never had a problem. This LG TV has a beautiful picture, but poorly made. I do not appreciate a call back. Its been over a month. I have gotten the run around for months from LG. I can be reached at [protected] after 5P.M. eastern time. email is [protected]@comcast.net
thank you
Richard Corey

I had a LG 750 bluetooth for several years. I also purchased one when it was on sale so that I would have a spare. My first headset went in the sewer so I got out my spare last October. By April there was something wrong with the power switch. It kept turning itself on and off. In June I purchased a LG 760 and it is already having issues with the power switch. I love this headset but I can not have issues with the switches. What can I do?

In December 2015 I bought my 80 year old parents a LG Electronics 26.6 cu. ft. French Door Refrigerator with Door-in-Door in Stainless Steel . The purchase was made at Home Depot in Decatur, Alabama. I purchased an LG product due to the high rating and also a local manufacturer. The refrigerator has never cooled properly, and has never made more than a handful of ice cubes. When we checked the temperature it was at 50 degrees F in the cooler section and 30 degrees F in the freezer, although the set temperatures were 40 degrees and -6 degrees, respectively. We have had two service calls over the last two years for a total of around $700. The most recent service call was last week. The refrigerator still isn't cooling. I would like the purchase price of the refrigerator and the service calls refunded. I do have all of the original receipts.

I purchased 2 portable ACs within the past 2 years and both stopped functioning this summer. I called 3-4 times to request for a service center near to my location and 3-4 times given the wrong service center to call because they claimed not to service portable ACs. I called the 5th time and requested to speak to a supervisor, which I did, but I have been waiting for the past 2 weeks to hear back from her to offer a solution. This means LG does not care for after sales service at all otherwise I would have received a call or an email within the first 2 days.

This is the last time I am getting LG product which is obvious.

No after sales service no sales. I am stuck with 2 units and have no way of repairing them.

I purchased a Bluetooth headset with model number 910 on the 13th of August 2016.

One day both sides decided to stop working, so I went online to request a repair on 06/29/2017. I have not received an email back yet.

I waited for 4 days and still nothing, so I used the number provided [protected]) and called for support. A guy told me to do the exact thing I did 4 days ago, go online and file a report. So I did it again in hopes they'll get it this time. Still nothing.

5 days later, I called again. A different guy helped me by sending me a link to show my proof of purchase. He told me that when I do that i'll get a shipping label back. He didn't stay on the line with me though, he hung up.

I waited weeks for my shipping label until today. I called and asked what was going on and when I explained my situation, a lady told me they don't see the model number and that's why I haven't gotten anything back. They didn't ask for my proof, which I could have provided then and there with a simple email.

That makes no sense, I wouldn't be able to file a complaint without using a model number so how could she not see it? Now it's too late to get a replacement because they wanted to either be lazy or play games with me.

I desire a new pair of Bluetooth headphones, this incident was a disgusting experience.

I purchased this product for my grandson, in March of 2014. As of other products I purchased since 2009, LG washer/ dryer, phone, plus 5 other set from 32 inch to 65.all the products are still working. Only the 65 in set is still under warranty.
I am a senior disabled, on a fiexed income from SSA, very limited income.
I purchased this set for my 7 yrs grandson, for his games play station.
About 2-3 weeks ago, he turned it on and no picture, I looked at it and still no picture. So I called the LG warranty dept and see if what they can do, talked to a agent, she told me that they do a one time repair, if I could get a receipt and submit it, I told her it was registered at time of purchased. On Aug, I called LG warranty, and spoke to a supervisor named Theresa, to see if they could make a exception on the product, do to could not find the receipt, she looked into product info, told her of the set to my grandson and could not afford to repair it or buy another. Since in the past I have supported LG products and bought them.all are still working and bought as gifts to family.
After several minutes on the phone with Theresa, and told her this set should have lasted several years. And if they could replace or repair the LG 39LB8500, she was very rude and said the set was to old, and hanged the phone.

I called to ask about my HBS1100 because the left earpiece stopped working and also the middle pieces started popping out. I was told to send everything along with a copy of the receipt. My headphone was returned minus the box which was sent with a statement that said customer abuse. The abuse that they are talking about is the pieces that I told them that kept popping out. I use this on my job and I have not or ever destroyed or tampered with this product. I spoke with one of your agents who was rude and could care less because this was just another call. I was on the phone for about 20 minutes waiting to speak to a manager who was just as useless as the agent. Customer service is horrible. When my product was returned, the box that I sent it in should have been returned, as well as a better explanation as to why there was so called "customer abuse". I have also purchased another Platinum headset only to have the same problem, "left earpiece" going out again and we've only had this for about 2 months. These headsets are suppose to be quality work and I see that they are not. Will not purchase another one if this is the type of garbage that I'm going to get and also if Customer service is so non-chalant about helping. Needless to say, I am not a happy customer. Teach customer service to also say something other than "there is nothing that I can do" and they could at least act like they hear the conversation. TRAINING! TRAINING! TRAINING!

Greetings,
I purchased an LG refrigerator and the door was dented. A service confirmation was made to replace the door and the tech, Jose, has cancelled (3) times now. when I call to find out what happen I'm being told of a rescheduled date. I've had the following dates scheduled and cancelled:
7/29
8/5
8/9
I'm taking the time on these days to wait for the repair and the person who never calls or shows up. He claims that my voice mail it full, which it is not and no call is never received from him. He called me previously and we spoke the week prior to 7/29 and when I call back I the phone just rings out.

I called to speak to a super visor, Janika in Executive services, she was highly attitudinal and a disposition as such will only exacerbate the situation.

Please look into this, thank you in advace for your time.
Sheba Villanueva

I have mailed lg at least 10 times. First person who came said heater is not working so it has ice all over the inner wall and did nothing. Again another person came and said it is working fi e and went away. Surprisingly same person who came on second day again came on complaini g and said some biometal is not working. We dont know what he did but now refrigerator has stooped working completely. No cooling nothing . I dont know what kind of service lg india is providing that two month old refrigerator is not working and you are not doing anything to replace this defective product or make it work.

Garry Dewrell
Bobbie Dewrell
3773 LeBlanc Drive
Theodore, AL. 36582
[protected]

LG Refrigerator
Stainless French Door
LMXS30776 August 1, 2017

To Whom it may concern:

We purchased this top of the line refrigerator from Home Depot 11/11/15 and it was delivered to our
new home on April 18, 2016. To our dismay it stopped cooling July3, 2017. We called the company and they told us to call a technician …. they gave us three numbers. We did call one of their techs and he told us it was the compressor and coil evaporator. The parts were covered by the company ($200) but the labor would be $700. What a shock! Now the worst part is that the parts were back ordered for 3 weeks. Why? Because they were having massive problems with this refrigerator. Complaints all over the internet. We called Home Depot and asked them if they would help us resolve the problem of waiting and find out why LG was still selling this refrigerator. Oh, no, it was not their product and they were not responsible. We called LG and they told us they were not going to do anything at all…. Really, they said we are not going to to anything…. Have a good day!

When we finally received the parts and the tech arrived 3 weeks later to fix the Refrigerator he found inside the box with the new parts instructions with a diagram showing how to fix the problem and exactly where it was leaking ! WHAT? This proves that they are having massive recalls or problems with these specific parts. We feel that LG should be responsible for Parts and Labor

We are seeking retribution for our expenses to repair this refrigerator. $700

LG should be made to take this appliance off the market. We paid $2700.00 on sale for this refrigerator at Home Depot, 851 Montlimar, Mobile, AL. 36609. Home Depot is aware of this problem.
The ice maker has never functioned properly either...it jams up and will not dispense ice…

Bobbie Dewrell
Garry Dewrell

Dear all,

Kindly note that I bought a new LG refrigerator a month ago and it had a problem since I started using it the second day I got it that the cooling is really high to the extent that it makes ice drops that melts once I open the fridge and turns to water and ruin everything inside, so I called the technical team to send me a specialist and the did that was a week after he changed a card in the computer. But it was not fixed then I asked for another specialist to come and he checked and found out that it still has the same problem and he told me that the sensor needs to be changed but this could only happen under the responsibility of your company or to switch to a new one. He reported that and I contacted the head of complaints and he told me that we're going to send to Dubai the problem. And I didn't get any response so I called again and I found them really rude and they were like we can only support u with maintenance and this is all u can get. After that I called again and talked with the supervisor and told him the whole story he was understanding he told me he'll check and get back to me. He called me and here was the surprise he told me your fridge is working perfectly and when we sent u the specialist was only to satisfy you and we can't do anything more than sending you another specialist just to satisfy you. I'm really surprised and now I'm stuck with fridge that I just bought a month ago and it is LG so I didn't go get a cheap fridge to be treated that way. And I'm sorry to say that your representatives here in Egypt are rude and they want me to believe that im crazy and my fridge is working perfectly although your technical representative told me it has a problem ! That's my number +[protected] and here's my mail [protected]@yahoo.com
I'm looking forward to your reply

This phone has been horrible! This is my 5th or 6th phone replacement through Verizon. They all have the same issue, screen freezes stops completely while gaming or watching YouTube. You would think you would take more pride in your product, but you don't. I think it's very crappy that I have to pay for such a crappy phone. I will NEVER own any LG products again. You have wasted my time and money.

I purchased the fridge on August 13th 2016 through best buy. On Wednesday July 26th, 2016, I woke to water all over my kitchen floor as the unit was no longer cooling and all my food had defrosted. I called Best Buy but they refused to assist me as the unit is under the LG Warranty. I called LG customer service and they sent out a local repair man. He diagnosed the issue as a faulty compressor. This was 12 days ago. My most recent conversation with LG uncovered the fact that they are replacing so many compressors, they are on back order. They refuse to do anything for me, other than wait for the part. It's around 100 degrees here every day and I have no working refrigerator for nearly 2 weeks so far. I am very frustrated by this situation. They should just replace the unit.

On Aug 2, 2017, at 10:35 PM, khaled moustafa zamzamy wrote:

Dear sir

Kindly note that my LG refrigerator model # GR- B702GLCC was stopped suddenly after 4 years due to a feron leakage and the egyptian distributor is insisting to recharge it without fixing the main cause

Also how a well known brand as LG have this unacceptable issue and the distributor didn't show any reasonable solution or positive action

I have suffering since 7 days ago without a refrigerator and I have full confidence that LG will find a way to return back my LG refrigerator

Khaled Moustafa

Egypt- cairo
[protected]
Dear sir

Kindly note that LG Egypt Customer service has been phoned me last Thursday and we agreed together he will send a technician this Saturday from 1 to 3 PM to discover what the reason behind such leakage

unfortunately no body haven't come or even phoned me, and they will postpone the service to tomorrow that due unforeseen circumstances for the technicians !

Further to this they are insisting to recharge the refrigerator only without any guarantee if there are any leakage in pipes inside the body of the refrigerator

So I need your support to extend the guarantee period to at least two years in order to cover me in case of such leakage will return

Best regards

Khaled Moustafa

[protected]

This refrigerator has dents and bumps on the left side. It looks like they are from the inside going out. It was reported and a new one was sent to me. It has the same problems. I REFUSED the new refrigerator. I watched the delivery men cut the restraints and take it out of the box. This is a manufacturer's defect. I am very disappointed and dissatisfied. I shopped around for about 6 months before I made this purchase. According, to LG customer service, a white glove check needs to be completed at the manufacturer before it will be shipped. I hope that LG honors this. I hope that you all are not a company who doesn't care about the customer, and practices providing POOR customer service. I am so disappointed and frustrated. Maybe, I should have purchased a Samsung refrigerator like I originally planned to do. $3200.00 is a lot of money to spend on a refrigerator to not be satisfied. I have missed several appointments today to try to get this resolved.

Signed Disappointed and Frustrated Customer

I bought an LG French door refridgerator in October 2014. At the end of June this year my ice maker and freezer quit working, so I called the local repair man. He informed me that he cannot order my part because he is not an authorized repair person and that I need to call them myself. I was stunned to find out that because there is not an authorized service person on Powell River, I need to throw my fridge away and I will be reimbursed minus 3 years of use. So I have been offered 2/3 of the value of the fridge . I have no idea how much the part costs because they will not tell me, but I doubt it is 1/3 the price of the fridge. At the time of purchase, I was not informed that the fridge would not be able to be repaired if it broke. It is immoral and unethical for LG to sell products in a town that it cannot offer repairs. How do I know it is not dumping factory seconds or other appliances with major problems so it can recuperate some money from unsuspecting victims of these towns.

Three times complaint has been made regarding tearing of clothes. Complaint attended and rectified as per attendant but all in vein. Machine still tearing clothes. Very disappointed. Kindly replace the machine .
Email has also been done but no action has been taken.
You are requested to kindly look into the matter and make necessary arrangements for rectification.

I've sent several customer service complaints from July 25 to Aug 1, 2017. I have received emails regarding with possible solutions and requesting pictures. The requests include the ice dispenser not working, peeling coat on the refrigerator, scratch stove top and tray under the microwave not going back into place. I referenced the original service order in follow up requests with more information being requested. I called the service number on 08/01/2017 and spoke to someone by the name of Paul who could not help because I did not have the serial numbers on hand. I asked Paul if I could take care of all of my issues with one call to which Paul replied that I would not have to call back. I called again today and spent 45 minutes on the phone with a representative who was able to only address one complaint.

I work 2 jobs and taking the time to request repair is interrupting my work day and is time consuming. The website is not user friendly and the service is lacking and the processes are too time consuming. This site does not allow me to even attach word documents.

I would like for a customer service agent to call me so that I can address all my issues in one phone call. I was called yesterday but every time I tried to answer the phone call would ring and before I could pick up the call was dropped.

This is the last correspondence received between myself and a CSR:

Customer Called IN HAYDEE SENCION// about the unit the ice maker not working for almost 1 week // and door paint star peeling OFF// cx told she was received already the email about basic troubleshooting// check the temperature, the water line if there a water everything is good and the reset also the by reset the button// and still not working and she said also that the already unplug the unit and still not working this issue need to provide a service// RS listed No DMS found/ ASC listed NSF//locator by zip code NSF// by 20 miles NSF// 40 miles NSF// save to locator INC CNN170802916965.

I may be reached via email at [protected]@gmail.com.

Thank you for your attention to this matter.