LG Electronics

NEVER AGAIN, LG!

LG has been a nightmare to deal with, their product unreliable, their service nonexistent, and their warranty service providers very expensive. I'm now reading complaints online of multiple repetitive failures. If this happens again, we're on to another brand before investing any more in this unit.

We purchased our LG Electronics 25 cu. ft. French Door refrigerator, model #LFC25776ST, serial #304TRNG0J279, from Home Depot in Lakewood, NJ, on 04/23/2013 after Hurricane Sandy flooded our 28-year-old Whirlpool fridge on October 29, 2012. We had been living with an old counter-top model since the storm. The new refrigerator was delivered on 05/15/2013. It cost $1, 798.00 plus tax, totaling $1, 860.88. We had attempted to research our purchase, consulting Consumer Reports which gave it status as their #5 pick. It was touted as being 30% more efficient than federal guidelines.

Fast forward past the RREM repairs, reconstruction, elevation, and mitigation of our home. On 02/13/2018, after only four years, seven months, and twenty-nine days in use, our refrigerator and freezer totally broke down. We lost, I would estimate, approximately $500 worth of food. The warranty was for 1 year parts and labor, 7 years on sealed system, 10 years on linear compressor.

On 02/13/2018, my husband called LG at [protected] and spoke with Millie, who transferred him to John, a repair tech at [protected]. He performed a computerized phone diagnosis and said that it was a "failed system" and that he could dispatch a repair tech which would cost $125 for 30 minutes labor, plus $35 for each 10 minutes over 30. He stated that parts would be covered under warranty, but not labor. He had to check availability and would get back to us. On 02/14/2018, my husband called back LG and spoke with Ricco who told us someone would get back to us to set up the appointment by 3 p.m. When no one called by 4:30 p.m. my husband called LG back and was told that they needed 24 hours more to "attempt to send someone." On 02/15/2018, at 12 noon, My husband called again and was told that they couldn't schedule anyone until Wednesday, 02/21, or we were told that we could try ourselves to book a local LG authorized repair service.< /div>

There were only two local LG authorized repair dealers near our area. My husband called the first one, Jersey Coast Appliance in Toms River, NJ, and was told that the service call would be $109.95 just for diagnosis. Even though they are on the LG Web Site as an authorized service provider, they stated that "they don't work with LG for warranty parts, " so we'd have to absorb the cost of any necessary parts. He scheduled an appointment for Saturday, 02/17.

I called the other local dealer, Alpha Appliance Service in Jackson, NJ. on 02/16, and was told that they do deal with LG for warranty parts and that their service charge would be $85 to diagnosis, which would be applied to the cost of the repair order. So, I called Jersey Coast Appliance back to cancel the appointment with them. Alpha Appliance came out on Monday, 02/19 and stated that the refrigerator needed a compressor, evaporator assembly, filter, dryer, R134A, new Freon. They charged a total of $560, plus $37.10 tax, for a total of $597.10 for a half-hour diagnostic call and a two hour repair call. The warranty on their labor is for only 90 days.

I feel like we've been victimized twice, once by Hurricane Sandy, and now by LG.

NEVER AGAIN, LG!

It is very disappointing that I bought the LG TV, model 55UJ 7500 on 01-Oct-17 at retailer shop. However, the malfunction occurred less than 3 months (Date of call was 07-Mar-2018). After LG technical representative checking, he confirmed the malfunction should be caused by defective panel PCB. Meanwhile, the counter indicated the usage time is less too

It makes me feel desperate, I don't expect that TV cost over HKD%10K, but it product quality and reliability are low & bad like this.

Moreover, I had told customer service staff I requested to carry out product exchange to another brand new (same model) and had required her to escalate to her supervisor after rejected me. Also, she made me very upset due to she asked the field technician to call back me and persuade me to repair the defective TV only.

I want to ask is it the normal service level & culture of LG enterprise globally. If yes, I won't further straggle it anymore and accept the repairing.

However, I MUST NOT buy any LG product in the future due to low quality, low reliability, & low customer service level.

By the way, there is order no. for your information. RNP180306016415. Hopefully, I'm expecting there will be sincere feedback from your customer service by TODAY.

I paid 5300.00 for TV. The Screen has defect vertical line down the left center of screen. Iit cost me over 200.00 per month to watch this TV...LG will not stand behind product. I realize it was out of warranty so they sent me to repair store they can t get replacement screen. The screen only is 2850+tax none are in stock @LG...what a joke. I guess they are going up like flash cubes honoring extended warranty holders.

i sent my proof of purchase they keep passing me around from one department to another.

Dear Sir
In 29. March 2018, I purchased LG OLED55C7GI Smart OLED TV 55 Inch, by serial number 802STWH37747 from Goldiran Plus 21 (Kashani) and on 30. March.2018 this TV installed and commissioning by Mr. Ahmad Shahedi as GOLDIRAN technician (Code No. 9407017). After installation of the TV, I was waiting for a gift card from the seller SMS, but this did not happen! so I contacted with GoldIran But they told me that there is no record of your purchase in them system!
I contacted the store (Goldiran Plus 21 - Kashani)), where I bought the TV from there, they said they were being tracked, I contacted Goldiran again. they told me, due to a personal error, my mobile number was incorrectly entered with the mobile number of another customer and told me mentioned via email to GoldIran given the fact that I registered 3 times during the tracking numbers 17879, 17923 and 17924 on the site of the company Goldiran.
Anyway at several times, I called and announced to the number of 84733 (CRM). It's interesting to note that during this time, LG's (GoldIran) customer service department did not even contact me, and they did not ask what the cause of my discomfort was and why I was tracked three times.
In my opinion, this means they did not paying attention to the e-mails sent by buyers due to poor management in customer services.
I'm really sorry to buy a products from LG (GoldIran) company and never again buy from this company. And I will also advise friends and colleagues. I suggest
to maintain your brand credibility, monitor the performance of your resellers in Iran
Best Regards
F. khodabakhsh
Tehran - Iran
Cell Phone +[protected]

I bought this oven (LDG5315ST) in July 2016 from Home Depot Mississauga, and I shipped it Jordan, for some personal issues we did not unpack it until two months ago, the stove is working fine, the ignition of the stove is fine, but the problem with the ovens, the clock keeps flashing and beeping, if you press any button it will stop for about 5 seconds and back to flashing and beeping, during this all oven function buttons are not working.
I want to mention that I bought a transformer and shipped it to Jordan with the oven because in Jordan it's 220v.

I am stuck now, LG dealer in Jordan is helpless, I need your help, It costed me a lot between it's price and the shipping, I bought this LG oven for the good review of LG products.

LG Jordan said they can not help me because they do not sell this model, I contacted LG Canada they referred me to a part distributor! This is not fair for me as LG customer, now I writing to you as complaint board and I believe you care about your customer.

Majdi

One week ago thursday, 3.22.18, our power went out due to a fire on one of the power poles. It was out for about 6 hours. The power came back on, and I never thought a thing about it. (this has happened before when we had our amana and our frigidaire, where the power had gone out for hours due to a big problem with a transformer). The next day, friday, after coming home from work, I went to my $3, 000 dollar lg fridge to get some ice and some cold water. No ice. Opened ice compartment and it was warm. Immediately checked the freezer compartment and it to was warm, and the fridge part was warmer than normal. Within another 24 hours, the whole thing had quit working.
Keeping in mind, that we bought this fridge brand new and only a little over 3 years before. I called the number listed in the fridge for lg. The service representative was rude and unsympathetic towards us and said that I would need to put down $125.00 to schedule an appointment for the service guy to come out and that it could cost me another $300 or so depending on what is wrong with the fridge. She also told me that the service guy couldn't come out until april 4, 2018. Almost 2 weeks from the day I called!
I asked her if she was serious? She said yes, she was. I said that is almost 2 weeks from now. What about all the money we lost from the fridge ruining all of our food? And how are we supposed to have anything food wise without a fridge? She didn't care, and it was very obvious that she could care less about any of this.
I am so disappointed with this product and with the "service" representative and with having to wait almost 2 weeks. As I write this, we still have the rest of today and another 4 days to wait for the "service" person to come and see if they can fix it! (I did call other repair places and it was much more expensive, with wait times a bit less)
One thing is for sure though... I will never buy another lg product as long as I live! And I will tell anyone who will listen, to never ever buy an lg product because their products suck and so does their service center!
Another thought occurred to me after I got off the phone with the "service" representative and picked my jaw up off of the floor... Exactly why is the wait so long? Because there are so many broken down lg products!?
This fridge will have cost us over $4, 000 by the time everything is said and done. Between the lost food, having to buy a bar fridge so we could at least make sandwiches and have a cold drink, pay for the service guy to come out and "fix" the fridge (ha, ha, ha... If it doesn't breakdown again!), and even more money if we end up having to buy a new fridge! This has been one disappointing experience after another. Never again! Lg is a horrible product and so is their service!

On Sunday March 25th, 2018, my sister in law brought a microwave for maintenance to LG maintenance Support location in Riyadh City, Saudi Arabia Exit 14. There was no Point of Sale machine in order to make payment (only paying in cash was possible), when she was wondering, how such a large company does not provide point of sale machine, the customer service guy (She believes his name was "NIZAR") had replied to her in a very route way and escalated his behavior too far with bad words and threatening her to the level that he was getting out of his desk to fight with her and hit her (other men at the location hold him not to hit her, while she was alone and terrifying of fear of him. He further directed severe humiliation and assault with endless swears, bad words and insult). She approached to the manager in duty, were he showed no support but instead, he asked her for an apology.

I have tried in several ways to contact LG dealer in Riyadh, Saudi Arabia (Al Naghi) with no luck for reaching out for customer service or complain manager.

What we will be definitely doing (if no reply received from you within 3 business days) are the following:

1. Issue an individual court law suit against that person with Assault charges
2. Issue a local law suit against (AL Naghi) corporation in Riyadh, Saudi Arabia through location court, Ministry of Commercial and chamber of commerce.
3. Issue an internal law suit against LG corporation (Korea) through an internal law firm

—

Prepared by :
Waleed Aldakheel
Senior Executive of Saudi Fransi Bank
+[protected]

On Behalf of sister in law :
Hessa Abdulrahman AlKhaldi
+[protected]

Antosh reddy. I have purchased a washing machine in 2013. There was a 10 years motor warranty also on the washing machine. On 14 march 2018, I I have booked a complaint regarding my washing machine was not functioning properly. The technical person arrived on the same day, he don't even have minimum knowledge what to check. The same thing which I have done by seeing tips in ur site. He has done the same thing. And finally, he said that there may be issue of motor. So we said him to conform whether it is motor issue or not. The technical person said, he don't know how to open the motor. He said he will send the senior technician, so that he can conform. After lot of call to the lg service center, they have sent a technician yesterday ie: on 20 march 2018. The technician came and checked the washing machine and conformed that the problem was with the motor. When I said him to replace in warranty. He said the warranty is only for 1 year. Then I have showed him the warranty card and I have even explained him the terms and conditions on it. Finally technician said I don't about this sir. I have a send the serial number of warranty card to my senior person. They will contact u. And he left. They have even charged me 300/- for this...
I never expected this kind of service from lg.
Still now my concern is open. Recently they have again contacted me saying that. Sir there are two kind of motors in ur washing machine, previously there technician has visited and he said there are only one motor. Now when I asked them regarding this, they were unable to explain me. Now they r asking me too bring washing machine to there location with out knowing the problem. Can someone send the technical person or assist me

I bought this washing machine and dryer new from home depot on August 2012. I also purchased a 5 year extended warranty on both items. I had repair men out several times for both appliances. The washing machine started to rust within 1 year but I was informed that rust isn't covered by the warranty. The rust has gotten so bad that I am faced at buying a new machine because it has transferred to my clothes during the washing process. This is unacceptable. I would the part replaced free of charge including installation. I do not believe this is an unreasonable request. A washing machine should be able to take water without rusting! It has been in the same location, a well vented laundry room since purchase.
When I called LG to confirm the dates that I had repair men out they said they only have a record for 6/2016. I happen to remember the name of one of the companies and I called them and they told me they had been out on 9/19/2014 and 9/4//2013 (On track Appliance). So clearly, LG doesn't keep good records either.

LG is fleecing customers in garb of free installation / discounted installation schemes as promoted by dealers.

they are overcharging on various other accounts and accessories provided by them as compulsory in garb of installation like stand installation is additional, glass cutting is additional, pipe instalaltion is extra and what not. as per them installation is just lifting and putting the indoor Ac on place and leaving it not connected with outdoor unit or making it functional. bloody theives

I originally purchased my American Style refrigerator in the UK in May 2013. Later that year I got headhunted to relocate to Australia and moved in February 2014. My fridge was so new and after discussing with the UK regards to warranty and usage in Australia, I decided to ship it.

In February this year, the freezer stopped working so I called the local LG customer support service. I had an engineer come to review the problem to be advised that it had a gas leak and that it needed to be swapped out (replaced). After many further conversations with both Customer support in the UK and Australia in addition to raising a "Voice of the Customer' case, I still have a freezer that does not work 6 weeks later.

I am told that even though LG is a global brand and it is a fault covered under the manufacturer's warranty that unfortunately I am not entitled to a replacement as I purchased in the UK and now reside in Australia. I have followed up on numerous occasions in both the UK and Australia via call centre and live chat but I cannot get access to an executive customer service representative who would help me manage this issue in replacing a faulty manufactured product.

Please, can someone from the LG Electronics contact me as a matter of urgency?

I look forward to a quick response and resolution to this matter.
Kind regards,
Sharon White

More information:
UK Call reference number: CNU180212249468
LG VC reference number: VCU180219045667
Australian Call reference number: CNP180224022943 (case manager Jun)

I also attach the original invoice, the email communications from the UK and the model/serial number below.

I have placed an order on the 2nd February 2018 it was a LG Receiver Giant Tallboy Speakers and it was delivered on the 9th February 2018 and it costed me R16732, 89, when I opened my order on the 24February to my surprise one of the subwoofer is not working, trying too inform home-choice and sending them emails but they still have not responded till today and now its 13 March 2018, funny they keep on sending me SMSes balance..am confused how come their appliances does not have guarantee, I will not be held reliable for not paying my monthly instalments as I have made a complaints but you just don't care about your customers you have a bad poor service you will never ever see me making any orders delete me from your data base can't have an agreement with you any longer there are more companies that are selling what you are selling you just not qualified to be in a bussiness, as soon as you can reply thats when you will receive payment from me am done trying naw its up too you ...#POOR BAD SERVICE 0Rated

Parcel No: PFS42857225
Packed by : Luthando Magida

LG Home Theater System given for repair on the st week of November 2017.
Job no HOLGDV081117W008. This is most disgusting as I have already paid Rs 4000/- out of the estimated repair cost of RS 6166.52 as repair charges on the 26.01.2018.I was promised that the repair will be completed within a week and returned to me. It is the 11th of March 2018 today 4 months since I have given for repair.Your personel at the repair continue to mislead me with lies everyday saying it will be done in 1 week. Enough is enough, If ni action is taken on this complaint, I am going to take this matter to your Director Board
and will complain about Abans Ltd to International office in Korea about the pathetic service standards here.

Never will I buy products offered by Abans in the future. This is the most shameful service I have ever encountered.

After completely furnishing my new kitchen with an lg double oven smooth top range, a top of the line lg refrigerator, top of the line lg washer and dryer, buying 3 LG tvs and 2 phones I will never purchase another LG product. My biggest complaint is the $900 + smooth top range. It is extremely inferior both inside each oven and the smooth top. I am going to be your worst advertisement for sales as well as on all social media accounts if you do not provide a replacement. I bought this range in Oct 2017. It wasn't used until Nov 2017. It looks like it is 50 yrs. old. I am OCD about caring for my furniture and appliances. I read the instructional material and follow the recommendations to the letter. I have cared for this range with the best of my ability, but it looks dirty and discolored. Even the oven racks are discolored. Definitely not like a new range. The only solution for me is a replacement of this appliance. I have all paperwork but no address for which to send them.

We have purchased Dual invert-er AC of LG last year in march.It was not working properly so my father visited the LG's outlet in Rishikesh and asked them to look into the issue but nobody came and no service provided by dealer.Later in feb this year, We got a call for service of AC and when person came we asked him more he told us that 3 services are free.Then I asked him in February you came first time and in march 3 free service will expire and we also complained earlier but nobody responded who is responsible for that?He had no answer and refused to extend time for getting our 3 free services.

Purchased washer from Home Depot with 4 year extended warranty on May 19, 2012. Within the last 2 months we noticed that the the surface around the bleach dispenser was starting to bubble then starting to corrode. We've tried on 2 occasions to speak with someone from customer service but could barely understand the person we persons we spoke with. Both times it was someone from the Philippines.
We first went to Home Depot with the problem but were told the washer was out of warranty. We were told that this should not have not happened to our washer and should report problem to LG.
We can no longer wash white clothing because the rust makes it into the wash cycle and stains our clothes.

Hi i have my lg g5 just over a year. From the begging the phone losing gps signal wile driving. The phone was 4 times in the repair centre, 1 be EE and 3 tmes by lg. My phone is still not working correctly. When i call. LG customer service they just said they cant do it anything else because is wasting of time and they don't gonna do nothing about it. When i ask for a manager the person said that there i no one i can speak to with. I never see so poor customer service as LG.

I purchased the lg q6 model mobile order number: [protected], order date 23.09.2017
last few days mobile giving hanging problem during calling, seen message etc. I also reset it in factory reset but after that problem is running still same. Please resolve the problem or replace the set as well as soon, because I am very hrashment in mentaly due to the behavior of the new cell phone within or before 6 month after the purchasing.

Dear Mr / Mrs
Good day
I hope this email find you well
I have bad experience with LG customer service in Egypt, shortly i will tell you the story i buy LG tv 3d smart 32" from store in Egypt and this was in year 2014, and from two weeks ago i had light on and off in the corner of screen and i call the short number of LG CS in Egypt to fix it, and i was out of warranty, and they sent me technician and he told me the back light will change and i have to pay the fees of fix becuse i am out of warranty, and because i had good experience with LG before in the service i accepted that, and he change the black light but bring the tv with other issue the screen had different brightness between its halfs
and of course i call the LG Egypt and i told them how come you told me evrey thing done and i found this problem and they toke the tv to fix it again and after one day the technician call me again and offer to me some money to accept this issue and don't make trouble.
again i call LG Egypt and after many bad calls with them they told me the technician confessed and after all of that they told me they didn't do any thing with my tv problem and they told me it is not our problem and i am try to find solutions with and what i had very bad experience.
I am really trust in LG but what i faced with them gives me a very bad impression
I am looking for help from you
I will attahed picture from my tv in this email
Regards,
Hatem Mohamed Kamal
[protected]

I've been in a 6-month fight with LG Canada to have an brand new and unrepairable Kenmore Elite Fridge replaced. The fridge has been reported to LG as 'unrepairable' several times by their local authorized service repair tech here in the Winnipeg, Manitoba, Canada region, who has to date submitted several service reports to LG which included several requests that an 'order for replacement' be issued by LG, following the reporting and service guidelines he'd been given by LG.

The fridge has been serviced 8 times by this local authorized service tech. We have now replaced every possible part, at least once but mostly twice...replacing new parts with more new parts, and the fridge's internal temperature still cannot be regulated. Every few hours I am required to set the Thermostat of the fridge up and down to avoid either freezing the food or spoiling the food...which is impossible at night while sleeping or while working or leaving the home!

This is not FAIR and REASONABLE in terms of LG's willingness to resolve this issue not of any expectation of their customer to have to do this.

There is obviously a manufacturer's design flaw in this Refrigerator model. LG needs to stand behind their products and support their customer.

The normal internal temperature for a fridge is 37-38 degrees F. Setting the thermostat of this fridge at 44 degrees F. quickly brings the internal temperature of the fridge down to 31-32 degrees F. - freezing everything. Increasing the thermostat of the fridge one degree to 45 degrees F. quickly makes the internal temperature of the fridge increase to 45-46 degrees F. - spoiling the food. To date, I have lost hundreds of dollars in spoiled or frozen food!

LG Customer Service Agents finally explained to Mr. Stiller YESTERDAY, that they will NOT be replacing the fridge but will continue to replace parts till April 17, 2018 when my 1-yr LG warranty expires. LG Customer Service informed their authorized tech that they have no intention of honouring Sears products, despite being the manufacturer of the product. So LG's Service Tech Department has been lying to their own local authorized service technician for these many months as well, costing him god knows what in wasted business expenses as he isn't paid per visit.

By virtue of accepting responsibility of servicing this warranteed unit LG has legally accepted responsibility for the entire 1-yr warranty, not just part of it which states that the unit will be replaced if deemed 'unrepairable' by their authorized service technician servicing the unit. A company can not, legally or ethically, just arbitrarily choose to accept responsibility for PART of the manufacturer's warranty and not the WHOLE manufacturer's warrantee. Doing that would constitute consumer fraud.

Upon receipt of the fridge after purchasing it through Sears and immediately experiencing problems with it, I was told by Sears Customer Service in September '17 to contact LG for either the repair or replacement of the Fridge as they were the manufacturer. I did. I've been fighting with them since!

Are all LG customers across our country being held hostage by LG? This is not FAIR and REASONABLE treatment of an LG customer nor ethical resolution of an issue with their customer.

I have currently lodged a complaint against LG Canada through the Manitoba Consumer Protection Agency, the BBB, the provincial Attorney General, the consumer TV shows of Marketplace and W5, written reviews online, etc, etc.

I can't be the only Sears and LG customer fighting alone in this desert! We've all just been thrown under the bus by LG, and Sears. Shame on LG. I have a 1-yr. manufacturer's warranty where the manufacturer is responsible for repairing the appliance and if it is deemed 'unrepairable' then to replace the appliance...and LG IS the manufacturer!

The fact that through a dozen personal calls to LG customer service myself and several by their service tech, 8 service repair visits, 3 reports submitted to LG by their own local authorized service technician deeming the fridge 'unrepairable' and requesting replacement...LG representatives had NO INTENTION of telling either myself or their own service tech that they intended to just keep replacing new parts with new parts until after my 1-yr warranty had expired and then kick me to the curb, is completely unacceptable and shouldn't be tolerated.

This is a case of clear fraudulent business practice? There have to be MANY Canadian customers of LG Canada who are in the same boat.

LG needs to be exposed for these unethical and unprofessional business practices to their consumer.

There are so many horror stories online of folks who have been harmed by this organization. A Class Action Suit needs to be started regarding this company and their illegal, immoral and unethical treatment of their customers.

Respectfully,
M. O.