LG Electronics

I purchased a brand new phone he last week of November. On December 9th I'm charging my phone in my car with the usb cable which the phone came with. I began to smell smoke. I pulled the cable out of the phone and the cable was on fire. I proceeded to throw the burning cable out of the window. After this the place where you charge the phone is burnt and can longer be chaffer l. Started the process withLG on December 11th and it is now December 28th and I still have no phone. No one is able to give me any answers I speak to supervisors and they seem to be clueless just apologizing. I'm tired of hearing sorry they are trying to diagnose the problem and see what is going on. I purchased the phone new I shouldn't have to wait and honestly I don't want the same phone which went on fire. Why can't LG send me a new phone which I originally paid for and only had for a week and half before it went on fire. Your policy and procedure sucks for the consumer. I'm paying for service with my provider and I don't even have a phone to use. LG has the phone in their possession why can't they send me out a new phone and sell that one as a refurbished.

I have had a LG K-20 and currently have a LG- K30 and both my daughter and grandson also have had and currently have these phones as well. I am 57 years old and have had many, many different cell phones. Every single one of these LG K-20's and K-30's have broken or cracked screens. Even with the screen protectors and the crack protectors they have broken. With all of the phones that I have had, I have NEVER had a cracked or broken screen and now we have had and do have 5 phones all with cracked or broken screens even with the protectors on. I have Metro PCS and yes I have insurance on my phone however, I do not feel I should have to pay the deductible to have my phone fixed. If it was just my phone it would be different but 5 phones? There is something defective with these phones and they are being made cheaper and cheaper but my cost is not getting cheaper and cheaper to purchase a defective phone. These phones have only been being used for the last 6 months, I am requesting a refund of the cost of at least 3 of the phones and /or I want them all replaced. If I go through Metro PCS they are going to want me to pay my deductible on these phones which is $150.00 and I do not feel that I should have to do that after all that I have spend on the phones and the screen protectors and the crack protectors, this is absolutely ridiculous and bad business. Please contact me at [protected] or [protected]@yahoo.com

My 2015 washing machine began leaking from under the machine after 2.5 years of use. I called LG to schedule a repair man. The first response was to "run the cleaning cycle 3 times" knowing it was leaking badly. Skeptical I completed instruction and called back to schedule repair technician. Only to discover they did not have any technicians in my area. They recommended two contractors. Called the first and first available was two weeks, second could come in two days. Scheduled "diagnostic visit" and gave the contractor model number of my machine.

Day of repair call, removed other appliances in laundry room to provide access, he arrived and immediately said I can't work on this machine a lg tech has to because the motor and drum are still under warranty. He called LG and asked what to do, they were confused as to why he could not work on it and asked me to call them. They told me I owed the diagnostic fee $100 to the repair man since he " knocked on my door" and promised a repair person within three days.

Received a call from a LG to schedule a repair, 5 days later, and that I would be charged an additional diagnostic fee of $125. I told him to schedule the repair but I would not pay a second diagnostic fee. He said he could not schedule the tech unless I was willing to pay the second higher fee, but he would escalate it to a supervisor, who would call me back. It's now been 4 days no call back, three attempts co speak again with LG supervisor, been on hold waiting for at least 1.5 hours in total. Still no resolution or scheduled tech.

WORST CUSTOMER SERVICE I have ever experienced. I will NEVER buy an LG product again.

Error code UE appears in display. Sears repair service came out 5 times each time replacing parts on or more times. Parts replaced are the stater,
4 struts, the two section circuit boards replaced twice. Finally the 5th technician said he could not fix it and the machine was unrepairable.
I was supposed to get back the amount of money I paid but do date I have not. I have the CWO Parts/Refund form completed by the technician but nothing has come of it.
I contacted Sears Service several time but nothing has happened to date.
I contacted LG service and they wanted $340+ dollars just to come look at the machine.
I am requesting someone give me some assistance in getting this machine fixed so I don't have to put it in the trash.

My LG refrigerator was delivered on 12-5.

On 12-23 the power quit working on the refrigerator, for the freezer thaw I'm sure it failed during the night. I called LG and was assigned case# CNN171333713132 and given a repair appointment of 12-26.

My call was escalated to a supervisor who was no help at all. They gave me 2 local phone numbers for LG certified technicians whose voice messages indicated they were closed until Tuesday for the holiday.

LG - Life is Good, not with 8 people in the house for the holidays and a fridge and freezer full of dumpster goods due to LG's lack of concern and technical coverage for the holidays.

I've lost several hundred dollars worth of groceries and no holiday meal.

To Whom It May Concern
I am writing this letter as a formal complaint against your organization and its employees. I was a fan of LG products for a long time, and I am very disappointed with the behavior exhibited by your customer service team and their management. I own 5 LG TV's, Refridgerator, Washer as well as having owned several LG head/ear phones, 6: LG G2, 6: LG G4, LG K and 4: LG V20 (which I purchased a few months ago).
I recently realized that on my way home on the train, at exactly the same area, my LG V20 Phone goes into a reboot cycle. Am not sure whether it has to with power lines or some form of magnet, but I never experienced anything like that before except when I had the LG G4. Which I sent to you guys and you fixed it and everything was fine afterwards. So when I experience the same issue with the V20, I figured the software may need a patch or something. Since I was still under manufacturers warrantee, I called LG to find out if it can be done over the phone or email, and they said to send in the phone. So I did. This is where my dilemma started.
At the time I was getting ready to mail the phone in, it was in perfect shape and working perfectly and was in a secure military grade case. I archived all my information and pics, did a factory reset, padded it and put in a secure box, before sending it to the mail. A few days later, I receive an email that I should have taken off the accesories and battery. But then just this week, I received another email telling me:
1. My phone has water damage and Phone was irrepairable,
2. Had to pay techncian for diagnosis and other fees. To have a dead phone sent back to me.
When I saw this email, I was furious and I called the customer service line listed on the invoice. She proceeded to quote me what they claim I owed and asking me how I was going to pay for it. The audacity of this lady cant be measured. I (the victim), am supposed pay for a broken devise (that was delivered to LG perfectly working). In return LG will send me a dead phone, which they broke. I tried explaining to rep multiple times that the phone was working perfectly when I delivered it, and infact that was the same phone I used to call LG to request service in the first place. So they cant now turn around and send me a dead phone, claim it is water damaged (When It never fell in water or near water). I will not accept that, and if I have to, I will seek legal advise on my options and make sure I share this story with social media and everyone willing to listen. I then requested to speak with a manager. She was reluctant in passing the call over to the manager, and when she eventually did, I was on hold for 30 mins and the line went dead.
This is a serious abuse of trust and loyalty by LG, and I hope they rectify this situation immediately
I expect to get a response from you soon, regarding how you will be rectifying this situation. In the main time, I still need a phone badly.
Regards,
William A. Adote [protected]

My complaint is I have 5 knobs on my range that are melting. In my opinion that's a problem that should be handled by LG. I am not happy with the results of your customer service department and feel the company should stand behind their product. The 2nd problem is if your not careful the knobs turn to easy. I feel if this cannot be settled at the customer service level than I will have no recourse but to file a complaint with Department Consumer Affairs.

Thank you
CarolCarr

I have a problem with LG washing machine, that I purchased 2 years ago. After many complaints to customer services at LG Egypt and after taking the machine to the Maintainance center, the problem still exist. Simply the washing machine does not wash and the clothes come out dirty as if, I have never washed them.

Finally customer service told me that they can do nothing and that it seems to be a manufacture problem and they won't be able to exchange it. For your own info, our household number is 3, that is myself, my wife and a little 2 years old baby. We were not being able to use the machine since we bought it 2 years ago.

We are very dissatisfied with the product and we thought of contacting you after we got fed up with the customer service in Egypt.

Please contact me as soon as possible, I believe the LG reputation in Egypt is on the line.
Name : Ahmed ismael
Number : +[protected]

I have lg Nexus 5x which I bought from UAE around 9/2016 and the device has stopped working suddenly and I don't know what happened especially I didn't face any problems with this device, today I went to lg Egypt for maintenance but the representative told me that this device can't be maintained in Egypt. I don't understand how could I buy a device from lg and the company isn't responsible for doing its job (diagnose the problem and solve it) this a thing that makes me rethink about this company and for sure that I won't recommend you to anyone else.

Model DLEX337DW had an electrical fire at the top of the interior of the dryer.
It was burning after being unplugged. LG had a repairman come three times and the wiring still produced a fire from a different location in the dryer. Oct. 6 2017 to December 12, 2017 and still no resolution. The dryer was under the one year warranty. The LG scam is that only "executives" can authorize a replacement or money return and that division puts a 30 minute hold without answering. They give an automated, "Your time is valuable..." However, they do not respond to calls. It is the worst executive scam in the United States.

Dear Mr President,

I am writing today to complain of the poor service I received from your company support service in Slovakia on December 8, 2017. I was in contact via chat and also by phone with LG support team in Slovakia, I explained a problem with my TV but I was very dissapointed with communication. For my questions I have not received any answers, he refused to deal with my questions. Moreover your representative promised me that I will be contacted by service within 2 days, now it is 3 days and no phone call from the technician or somebody who could help me. My TV is not functioning at all and Christmas is coming ...

I repeatedly tried to ask your representative about the problem, but without any response. I think you will agree that a communication problem exists in Slovakia support team.

I trust this is not the way that LG Company wishes to conduct business with valued customers. I look forward to hearing from you.

Yours truly,

Please assist me with lg mmr electronics situated in 64a pickering street, newton park port elizabeth. We took our flatscreen lg tv (Model: 50pt350r) that had a damaged/broken screen to lg to fix about two weeks ago and maybe I should mention that before we took it to them we phoned them and asked for a quotation (Which was given to us as r2500 - r3000) and when we got there wayne (Who I assume is the manager now sang a different tune and told us that we were not supposed to be given a quote over the phone and that it was just an estimate (Forgetting that it was his and his employee's duty not to give us such information if they were not sure) and he had the nerve to blame it all on us saying that he can give us a figure once they have looked at the tv and whatever damage they found. Fine, we ended up leaving the tv and we all agreed that they will just check whether there was any other damage other than the crack on the screen. After I tried to follow up with him on numerous occasions, he eventually told me on friday last week (1 dec 2017) that there was nothing else wrong with the tv and they will fix the screen for r 3000. The tv will be fixed by tuesday. I had to phone him once again to follow up because they do not even bother phoning to let you know what is happening. Yesterday, he told me that he would phone me before the end of the day but guess what, nothing. This morning I phoned him, he said we can come and collect it this afternoon after 3pm. At 15h22 this afternoon, I received a call from their office (Same lady who quoted us r3000 before), asked by wayne to phone and tell us that when the tv fell it was on and so there was a board that got damaged, they managed to fix the screen but now they are trying to get a second hand board in order to fix the tv. All in all the tv is not fixed and judging by all this he lied when he said we could fetch the tv this afternoon. I have reason to believe that he is used to treating customers like this or he is just a chance taker all in the name of lg. He phoned me on saturday at 11h55, when I saw the missed call at about 12h05, no one answered the phone and the agreement was that he was going to find another board for us but this morning he is telling me that he could not find one and that is it. I cannot accept that he expects us to pay for a new board when he was the one who said nothing else was damaged. If he found nothing else wrong before, when and how did this "board" become an issue? He has a stinking attitude to top it all, when all he has shown all this time is incompetence. Please I urgently need assistance

I just installed a brand new LG dishwasher, and it has a " 10 year Direct Drive Warranty" label pasted to the front. Is it meant to be removed, and if so, how? It appears to be stuck on fairly well, and I don't want to damage the front door by blindly trying to pick it off. I have no problem with the LG logo atop my dishwasher, but this warranty label affixed to the top right of the door is "not appealing" at all.

Customer Service response was excellent, clear, and concise - but I did not like the answer.
'...I understand that you're having issues with the warranty label on the door and I am more than happy to assist you. Apparently, it was not intended to be removed, so doing so will damage it. A replacement door may not have the label on it, but you would have to purchase it.

Meanwhile, what we can do on our end is we will submit this as VOC (Voice of Customer) so the department in charge will be able to look into this for vast improvements or further actions...'

Now I guess I just have to live with a warranty label right smack in the middle of my remodeled kitchen. Quite honestly, if I thought the label would come of (ie. just marketing / sales info), I never would have purchased this unit. If you really needed to keep this label on for marketing purposes, you could have made it smaller and stock it on the bottom of the door - not right at the top.

So here is my long story about lg and their customer service. We bought a washer/dryer and a refrigerator when we moved to or. Got delivery on 11/22. Refrigerator freezer handle broken, and the dryer-knob broken. Well we can use the refrigerator as a loner but dryer we refused due to being unable to use it. The delivery drivers told us they will get in touch with lg to re-order. A while goes by no phone call from lg. Husband calls gets a new delivery date. 12/8. I get a call from lg saying now delivery will have to be 12/27. Husband calls back about 30 min after I get this call and talks to another service rep (Brian vaughn) and says we got you a date for the 8th. No worries. Husband calls 12/7 to make sure the delivery is going to happen. Same customer service rep that he talked too before said yes definitely delivery tomorrow between 12-4. I get a call on 12/8 11:30 from that same customer service rep that no delivery will be on the 27th. I asked to speak to his supervisor. He gets on and says actually no delivery will be jan 10! He said we can either cancel the whole order or wait. Husband said if we want to cancel we will call back. Now, the dryer is in stock. We haven't had a dryer and I had to either dry on a rack or go into town and dry my clothes. It's not their policy to split the order if one item is back ordered. So we have to wait. Meanwhile I went to home depot to see if I could get a loaner or something and he proceeds to tell me our order was canceled! That customer service rep cancelled our order and even placed in his notes we called back to cancel! Why the heck would I go to home depot to see about a loaner if I cancelled? Called customer service back and said there is nothing they could do since it was canceled. I got on the phone with corporate office of lg and a service agent said the order on her end was pending cancellation and yes they could have reversed it. So rtoday 12/9 I called customer service again and after talking to one rep I asked to speak to a supervisor, another person got on the phone and was rude so yes I was rude back because he was not listening to me and hung up on me. No I didn't get this persons name. I called back, got the same person and he hung upon me again. I called back got someone else and then I was transferred to the manager named amber. She said she will look into the matter. We never gave permission to cancel our replacement order nor asked for a refund. We were lied too by mr. Vaughn from the beginning and we called him out on it and he canceled our order. We just want our replacement order. Now we are in limbo not knowing about appliances we already paid for and not having. Plus when I was at home depot the customer service person said we were never on the schedule to have delivery the 12/8. So the lg rep lied to us on several occasions. We understand that the refrigerator was on backorder, we've been in our new house since 11/6 and not have had a dryer. We live in the country so it is not easy for us to go to a laundromat just to dry our clothes.

Just a warning for Holiday Shoppers considering buying LG products:

Over the last few years, I've purchased 2 60" Plasma TVs, 2 Surround Sound Systems and a BlueRay Player from LG and now none of them work. Both Plasma TVs show only a blank screen with no sound, (one has been repaired three times already at my own expense and is now broken again), both surround sound systems have failed, (one shows only artifacts on the screen and the other doesn't work at all and the BlueRay player won't turn on at all either.

I contacted LG to see if they were willing to assist and was given a flat "No" because they are all out of warranty (One of the TVs is only one month past warranty). I pleaded with a manager to understand my plight considering the fact that ALL of my LG products have failed within a few years and was simply asking for assistance with part numbers, etc. so I could perhaps fix them myself and they wouldn't even assist with that stating that they do not assist with self repair in any way at all.

I understand that sometimes things break and do not last as long as we'd all like, but EVERYTHING I own made by LG is a lemon and their customer service is not only unhelpful but uncaring. Please don't make the same mistake I did and just stay away from LG Products unless you've got money to burn.

I don't normally take time to bash brands or services but I just wanted to share my experience with LG Products in case anyone else is considering purchasing one this holiday season.

I bought this headset several months ago but did not use them until 11/06/17. I bought a new iphone so instead of using my old headset I set up my new ones. I was having problems with the sound so I took my phone by to Apple and its not the phone its the headset. I called your customer service and the man didn't have time to talk to me I asked for a supervisor he said they don't talk to people. This is my second paid do the LG. The first I got about 4 yrs ago so that's why I bought these. All I want is to see if they can be fixed maybe reset. But if this is the way you treat your customer I will never buy any more LG product and will advised my friends and also post it on social media

Bought >4 years ago. Worked perfectly. Recently while attempting to view my cellular (LG4) on the TV screen by using "LG CAST" application, a software fault occurred. From this moment and on the menu and the picture are distorted. The menu is therefor unreadable thus further setting is impossible. All the rest function properly. The Israeli sole importer service recognized that this is indeed a software fault but he cannot fix it unless by replacing the entire main electronic board for a cost of about 750$. Is this acceptable ? (Guarantee period expired a year ago). Thanks for your prompt answer.

I purchased an LG refrigerator with Best Buy in June 2017. The ice maker stopped producing ice in less than a month. I called Best Buy and LG company immediately. It took them a few months to send a tech to my house. Then the tech finally came and processed his paperwork incorrectly according to LG. So I had to send LG an attachment receipt of the purchase and picture of serial no. through an email link LG provided to me. So They promised about send out another tech 2 months ago. I call them every week and they continue to promise that a tech will call me to schedule an appointment and I have not heard anything from them. I am very upset because the claim has been on for over 5 months. They have not fixed my ice maker and continue to ignore it. It needs to be taken care of before the warranty expires.

LG promised us a refund as the fridge we purchased was under warranty and was unrepairable so we were promised a $1, 200 refund cheque back in September 2017. We were told it would take 6 weeks to process. It's November 29th and we still have not received one cent. I have called every day for two weeks and still received nothing. Each time I called, I have received difference excuses. I warn everyone whoever purchased a crappy appliance from LG, be prepared for poor customer service. HORRID, TERRIBLE

My LG refrigerator is 19 months old, and the compressor has gone out. The repairman is charging me 375.00 for labor. I am upset.
I bought the appliance on March 25 2016 at Lowe's.
It broke the Sunday after thanksgiving, and I've had to wait three day for a repairman. I lost over 150.00 worth of food and meats.
I cant afford this. I am retired and on a fixed income. Your appliance should have lasted much longer than it did.