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CB Consumer Electronics LG Electronics Complaints #1302-1321
LG Electronics

LG Electronics review: lg worst costumer service deceiving their costumer ( 1 comment)

R
Author of the review
5:24 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

L.G. Send, a technician mid June and took my T.V. both the LG service technician and the representatives at L.G. reassure me that my unit was under warranty. The technician came on four different occasions to my place of residence. The first time he came he said that there was a problem with the main board on the unit and that he was going to order that specific part that was needed to fix this issue. When the LG service technician left my residence he reassured me that the repairs were going to be at no cost to me since he said that my unit was still under the manufacture warranty. Also there is to note that I had on audio problem on the unit went the technician arrived for the first time to service my unit by the time he left there was a problem with the video and audio which happen by some sort of mystery to me. Than he tells me that the unit needed that specific part or parts now and that he was leaving but that he was coming back once the part got to him.
The second instance in which the LG service technician came to fix the issue a lapse of about a month and half went by. In the tran-course of the waiting for the parts and having no communication with LG or their certified service provider. The unit remained in my residence with the promise of the technician that he was returning to fix it soon. He came back but this time had order the wrong part so then he left and once again promised to come back with the solution. The third time he came he brought a different part, which he said he had to wait for and that the process took yet another month. At this point the technician decides to take the unit to his repair shop Risen Services LG Repair. He tells me that he is going to fix the issue for sure and that was why he was taking it to his shop. In the between time there are no phone calls or any kind of communication from either LG or their service provider. No one contacts me to inform me went the unit is going to be return to me.
As a costumer I called L.G. several times and every time they ask me if they could give me a call back or return my call. A call which they never was return. I never received a call or emails letting me know the status of my product. After being persistent and calling LG and calling the repair service and having the technician tell me that LG was going to replace my unit with another one because that specific part was in backorder one of the managers at LG in Huntersville Alabama in 201 James Record Road decides to inform me that my unit is not under warranty. The manager asked me to email her copied of the receipt of purchase. I send her a copy of the receipt via email and her response was as follows. Dear Mr. Cabrera,

I am very sorry, but I tried to speak to you on the phone, but I did not get a response. I’m very sorry to be the bearer of bad news, but the site you purchased this unit from is not authorized to sell LG products. The products they sell do not come with a warranty, and I cannot send this case forward. Unfortunately, the unit does not have a warranty. I’m sorry I could not do more to help you.

Thank you,
Christina Carroll
Executive Services Supervisor LGEAI
201 James Record Rd. / P.O.Box 240007 / Huntsville, Al 35813
p. [protected] ext.7026 / f. [protected]

After speaking with Mrs. Carroll on several occasion she proceeded to provide me with one of the worst costumer service I have ever received before from any other company. I ask her what LG was going to do to revolved this issue since one of their certified repair technician services had my unit. Her response there is nothing that we can do to help you. I asked Mrs. Carroll why both the representatives at LG and their certified LG repair services were misleading me. Note her response was that they made a mistake and there was absolutely nothing that she could do. Mrs. Carroll announced to me that since I had purchase the item online and since the webpage I purchase the item from was not one that was covered by LG that my unit now did not have a warranty. My response this was why than was everyone else in your corporation and your certified service provider telling me other wise. Her final solution to this issue was to have the unit return to me by the service provider. Note she does not guarantee that the unit is going to be return in the same state that it was before their technicians came.
The costumer service that I was faced with was appalling at it’s absolute best. I has been nearly four month since their first attempted to fix this issue. I now find out by Mrs. Carroll that the four month I have been without my product was due to my negligence I was the one the made the mistake according to her. She event went as far to insinuate that I was trying to take advantage of the warranty. Which made me feel as the costumer feelings of anguish and disrespected by the LG Company or corporation.

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nony!
Brooklyn, US
1 comments
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Feb 28, 2011 11:48 pm UTC

What retailer /etailer did you purchase your unit from?

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