Les Schwab Tire Center
reviews and complaints

On 7/21/2022 I took my truck in for a Hub Assembly repair. On Saturday the 23d of July I noticed my center piece missing. So I drove back to see if they could find it. They couldn't find it, I also noticed that the lock for the center piece was still in place. When I showed the Mechanic (I think his name was Chris). So he says that probably the lock was too tight and it broke the center piece. He also said that the guy who worked on my truck that they were having problems with him. So on 25 July 2022 I get a call from the assistant manager Jeremy Pirrello calls and takes my information for my rims. Not a problem! A week later no one calls, at the end of the 3d week on 12 August 2022 which I go into the Burien Location, and I speak to Jeremy again. He tells me that the guy who's working on my problem is at lunch. Then he says that someone will call me. A week later no one calls. On 19 August, which is a week later I go back to the shop and this time Jeremy tells me that the manager is working on this, but he is on VACATION. Is it just me or am I getting played?

Hello,

On 7/7/22 on our trip from California to Canada with our 2018 RV Thor, we had to make a stop at Tires LesSchwab at 2355 Bel-Red Rd Redmond, WA 98052 for a flat tire.

Hugo, the salesperson told us that the flat tire was because of the defect wheel and he recommended to change the 4 wheels.

As the professional we trusted him and we changed the 4 wheels for $1253.82.

We left and we had to come back right away because of the weights being misplaced and making terrible noise!

We are in Vancouver, BC, Canada and the tire is still losing air (from 70 PSI to 58 PSI)!

There is a safety issue and a trust issue with your people at LesSchwab Redmond, WA.

What do I do?

Customer ID: A031234612

Work Order: [protected]

Invoice: [protected]

Limited Warranty: 828899

Emmanuel & Fanny Labadie

Had a lift done at Lafayette Colorado store and they did not attach the brake line properly and lost my brakes on a major 4wheel trail that almost killed my daughter and I. I had to take the car back several times because the ABS brake light was on and told it was a computer problem. This store sucks and nobody should shop here. I've filed a small claims against them and can't wait to get my money back because they won't send a lawyer and i will win. Get ready to pay you idiots.

By far the worst customer service I have experienced. Brought my Shelby in for a wheel balance and the mechanic used an impact and destroyed the newly refurbished wheels lug holes... I have filed several complaints and provided several pictures of the damage only to receive a letter telling me that there was no evidence that they are responsible for the damages...I have called corporate and filed countless claims and heave yet to receive a response. I have been a long time LS customer. I will never bring any of my vehicles to them again...

I went into Les Schwab's tires to have four brand new tires put on my vehicle on May 24th at approximately 2:00 p.m. my car went into the shop and I sat there for hours but when I got my vehicle back I had noticed on the back driver side door that there was a big old dent and scratched on the lower part of the door and it wasn't there before when I had showed up there that afternoon I asked the dude who worked on my car what had happened to my vehicle he said he didn't know that he didn't drive the vehicle into the shop he just worked on it and I said something to the counter lady about it and then I called customer service about it because I know for a fact that it was not there before I went to Les Schwab cuz I'd wash my vehicle before I went there I didn't take my car there to get it beat up I took it there to put tires on it not to have a big old dent in a scratch put on the side of it

I will file a complaint every day until someone responds.

claim number 101-257...

This damage to my wheels is 100% LS fault... No one else has touched the car.

I have 800.00 in damage to fix the wheels and I should not have to pay for this.

I just spent 2500.00 to have the wheels reconditioned pained and clear coated a week before this damage happened...

dave.[protected]@yaho.com

[protected]

I have a rare Shelby GT500 i brought in for wheel balance after having all 4 wheels reconditioned. The car a slight vibration at 55mph, I brought it into my local Les Schwab to rebalance the wheels. Upon completion the vibrations was still present. In frustration I parked the car in my garage... A couple weeks later I noticed that 2 wheels had damage around the wheel lugs.. Someone used an gun to install the wheels causing this damage... This is a show car and I know every little issue with this car... The damage was not there prior to brining it in to LS... I spent 2500..00 having these wheels reconditioned because they are not available anymore... NOBODY has touched this car including myself, especially the wheels.

Unable to give a time frame to rotate tires insisted I have an appointment.

2nd occurrence, nail in my tire. Unable to give me a time frame again would have to wait for all other appointment customers. Customer for over twenty years. Prior to 2022 I was able to bring my car in for these issues and an employee was designated to handle these issues. In and out within an hour.

Will not be returning to Les Schwab for servicing or new tires.

I have been on line several times to subment the information. The system will not go through . It keeps giving the message that I have the incorrect rebate number.

My Name is Gary Proctor

3331 Trenton ave .

Bremerton, WA 98310

[protected]

Invoice # [protected] the store # 408

I called to ask what I could be doing wrong. No one has called back. Please help me with this . Should be getting $ 75.00

Thankyou

I had a problem with my front brakes. I set an online appointment at My Local Les Scwab tire dealer for 8am. I arrived at 7:55 am. Around 11am I was told the parts they received were wrong, I do not understand why it took 3 hours to determine that. I waited patiently until an hour layer I was told the second part received was also wrong. I cannot begin to understand why I had to wait 5 hours

Your manager is getting paid by the hour, I am losing 5 hours of my work time,

simply no respect.

On 4/1/22 I went into les schwab (after refusing to ever step foot in another les schwab 3 years ago) because my last experience with this particular les schwab in early December with Keith Brandon was absolutely amazing, I decided to give this Les Schwab another try. Shortly after arriving I asked if Keith was available, to which a bald “manager” told me Keith no longer worked for Les schwab. He asked what I needed. I told him I was bringing my mothers car in to look into new wheels and tires but that I only wanted to buy through Keith, as Keith is the ONLY les schwab employee that had ever been honest with me. Things other employees tried to force / push me to buy - Keith would say “ no - you do not need to purchase those at this time. They look great.” When asked further as to why Keith was no longer there the “manager” (I really don’t see how this man is a manger as he was the LEAST approachable/ friendly man in the building) responded with such ugliness that Keith was no longer there and that at if “I wanted help he would help me or he would move on to the next customer.” I proceeded to tell the man that I was inquiring because if Keith had happened to change stores or move to a different tire store I was going to go to wherever he was. At this point this man had pissed me off to the point where I left. I asked a worker / technician who was out front if he could give me any clues or idea where Keith was working so that I may go directly through him. The VERY KIND AND RESPECTFUL technician told me that Keith had relocated as “The manager and the area manager did him very dirty.” My heart broke. I want to like Les Schwab. I really do. But the disrespect and attitude that was thrown my way after inquiring and insisting that I work/ buy from the only Les Schwab employee I trust, was unforgivable. I’m not sure what the story is, but Shame on Powell Blvd Les Schwab if it is true. Not only did you chase off a PHENOMENAL employee but you lost an account and huge business opportunity (was hoping to establish an account for our new booming moving truck business with Keith) That would of undoubtedly brought in a huge profit to not only that store but company. I don’t know who within les schwab reads these but whoever let Keith Brandon go - big mistake. On so many levels. The only honest and kind employee you had in stores I have found all over the Portland area. Also, your manager at this store would benefit from a class or two about customer service. - disappointed FORMER customer

Very Poor Customer service . Specially manager behavior very rude . They change my Toyota tundra truck Tire but did not check properly. it was touching border and make loud noise every time i turn left side . Next day I went to store and talk to manager but he did not solve the problem . He said i have to wait 1.5 hours & I have to pay extra for fix that . Instead of saying apologize for inconvenience he yelling with me & refuse to solve the problem later

Address: 653 E 12300 S, Draper, UT 84020

On January 10,2022 I took my 2018 Chrysler 300S to the les schawb located at 5410 N Road 68, Pasco, WA 99301. The mechanics accepted my vehicle and said that they will be able to fix the issues. The mechanics then notified me on how they came to other additional work that will be needed to get done to my vehicle. I had no other alternatives, so I allowed the mechanics to start labor. Which the mechanic had gave me an estimate of $1900.00 for the entire cost of the service. Then as the days went by, I continued to hear the same false promises from several different mechanics that had worked on my vehicle that the parts where being delayed until next business day.

Which came to an eight-day time waiting for my vehicle. During this time, I was tested positive for Coronavirus and my entire family got sick, and we had no vechile other to get us to emergency room or doctor offices.I suffered a great emotional distress over the amount of the time waiting for my vehicle to be finished.Then to get my vehicle returned even worse condition, They didn't do the alignment or Balance tires. They didn't even Adjust the tire rods. As well as my engine covers not being put back just thrown in the backseat of my car and screws all lost

Unfortunately, I would have to take the vehicle to a Chrysler dealership. Then I got a total of $2661.94 to be billed to my les swab account. Im not happy with services les swab provided. I did try to speak with a supervisor name of Heath and to his Acknowledgment he wasn't able to discount my total And was told they discounted the most they couldI never thought once a company would allow such poor service. Im not only suffering from your company un completed work but as well as rental fee that culminated to $969 and a $1,189 charge for an ambulance ride. To this day 03/22/22 my vechicle has not been fixed. All In all I politely ask for a check of $7000. So I can afford to payoff the balance due with les schawb company. As well to cover out-of-pocket losses, and fair compensation for my inconvenience and the discomfort I suffered from your company. If I don't receive a payment within 10 business days. I intend to discuss this matter with a personal injury lawyer and explore all my options for getting fair compensation.

You may reach me during the day at [protected].

Attached documents of services and invoices for the cost of out-pocket- expenses.

Sincerely, Juanita Ramirez

8004 savary Dr, pasco

[protected]@hotmail.com

I dropped off my car today at Les Schwab tire center on Canyon Road, Beaverton, Oregon. My car had 47 miles to go before it was empty. The staff were standing in a circle and did not greet me, nor were they friendly. I checked in my car and asked for a call when it was done. I called later and was told it was ready. I got dropped off to pick up my car and again experienced a severe lack of customer service. It appeared that the employees were frustrated with each other. I paid and asked the status of my tires. I was told that if they were not good, I would have gotten a call. I received no paperwork except a receipt for my transaction. I asked where my call was and told it was around the building. I found it right out front parked sideways in a spot. The seat did not move, nor did the windows go down or car start. I had to go back in and ask for help. One lady yelled at a man that I needed a jump. He brought out a portable battery and it took 2 times to start my car. I waited a few minutes for the battery to charge and when I exited the parking lot noticed that my tank was completely empty and my car read "0 Range", I immediately went to Chevron and filled my car. I have been going to Les Schwab for 42 years and have never received this kind of service — I called Canyon road and talked with Derrick and he told me that nothing could have happened at the store as they drive from the parking lot to the bay and the bay to the parking lot. I called Oregon corporate and talked to a customer service rep. I am very unhappy with the service received.

Wednesday Febuary 23, 9:00 AM

I had to replace a wheel and cover that hit a curb. I bought a refurbished wheel and new wheel covers. Since there was only $20 difference between one and four, I bought four to have replacements in case she lost another.

I have been to the Les Schwab in Springfield, OR. without any complaints but this time the Les Schwab on west 11th in Eugene, OR. was closer.

The worker replaced the damaged wheel, stem and sensor and put on the new wheel cover but took off the three good wheel covers, replaced them with the new ones.

When I went back to ask about the three covers that were on the car to begin with, the manager tried to put the blame on me for not telling the worker to replace only one. Well, I didn't tell him to replace all either. To me, the right thing to do would have been to ask. Then to add insult to injury the manager offered to give me $20. I had the receipt from buying the covers and they cost $69.85.

Is it store policy to replace working parts without the customer requesting that action? Also, is it a regular practice to throw perfectly good parts in the trash?

Bought a new truck in March 2020 with a brand new battery. Battery died so I tried to exchange it locally in February 2022. Associate Aaron would not honor the warranty and charged me full price for a new one because I was not the original purchaser. Returned battery next day and collected the core. Manager David did not offer either of two easy fixes I could think of so I won't be back to spend money here.

Not the first time I've had issues at store number 229 located at:

58405 Columbia River Hwy

St. Helens OR 97051

It will be the last time I have issues here. Just left an honest review on Yelp and I'll be telling everyone I know about my experience here.

Their batteries are weak garbage. Buy interstate from a reputable dealer. Other places that honor their warranty regardless of original purchaser sell affordable garbage batteries. Go anywhere else.

I told the person that took my keys if there are worn parts don't line it up.if the parts are worn let me know. I will replace them before you line it up. I took it back because because if you held the steering wheel straight the truck would drift left. This is a very minor adjustment. The man that drove it and said it was fine came at me with a very aggressive attitude. Told me that the upper control arms had bad bushings. I told him that i let them know that i didn't want a line up if i needed new parts! I would like a refund. I took it back and was treated badly. I've been doing business with you're company for years. This is the first time i have ever had a problem and this is a big deal. I wish I would have recorded the interaction.

I had a complete front brake job done in 21 by same store store that I took my truck in on 1/8/22 to get my Schwab tires rotated.I was told that they stripped a stud on the front left hub while doing this service.I have a 1997 dodge ram 2500 4-wheel drive.I had to make another appointment to get stud replaced.After pulling front wheel apart to replace stud I got truck back and when driving and turning it feels like my 4-wheel is on all the time.If you have ever driven a four wheel while its engaged you know the difference in the feel of the steering thats the way it feels now ( A Binding as you steer ).I havn't gone back to the store I have used for 15+ years (1900 Silverada Blvd reno nv) because I have lost confidence in their ability to do the work they have done in a professional way. Will you warranty your work at another store in reno that has someone who can fix this issue? I would like to speak to a district manager about this issue and get the work done right the next time.LES SCHAWB Acct#[protected] O balance as of 1/24/22.My name is scott fenton 260 E Parr Blvd B6 Reno nv., [protected], [protected]@yahoo.com Email is best way to contact because I work full time m-f, 8-5 for Oreilly auto parts.I don't carry a phone at work so you can call me after 6pm m-f.

I ordered a tire from our store here in grass valley, ca the day after Thanksgiving. They told me where it was coming from and how long it would take. In the mean time they out my spare tire on and it blew. I still have no tire, called and they said it was coming from somewhere else. Not to mention the tire they took off to put the spare on, was thrown in my trunk. I had opened my trunk and my laundry soap was all over the place as well as my bottles of water that were in there and the trunk 2as full of water. I had to go get it cleaned out and all they said was sorry there's nothing they can do. On Monday I'll be going to a different tire shop and getting the tires I need since Les Schwab can't do their job!

I got my car into Les Schwab Reno NV. They broke the stud for my strut off and drilled a hole where the stud was and ran a bigger bolt through the hole. Now my car makes a big thud every little bump I hit I have taken it back four times and they're acting like they don't know what's wrong with it... They tell me they can't hear the clunk I took it to a different store they can't seem to figure out what is wrong with it even though it is obvious that they drilled out the stud my hands are tied please I want to figure out how I can get this fixed