Leon's Furniture Coldbrook Nova Scotiacanton power recliner

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a verified customer
Verified customer

I called Leon's Coldbrook Nova Scotia location regarding a recliner that was on sale for $599.00 and asked when the sale was ending because I wanted to purchase the chair. We had bought a coffee table a couple of weeks ago from them and I seen the chair at that time. On Monday afternoon by phone a lady from this Leon's location (no, I regret now that I didn't get her name) assured me that the sale ended Thursday evening. Tonight (Thursday) my wife and I drove from Bridgetown NS (1 hour) to purchase the chair and the lady we met on your sales floor said that the sale was over and could not date it for yesterday or extend last sale price. She added that I could scratch a ticket and be assured of a 10% discount along with two pillows valued at $100.00. I said if you back date the sale one day because of the circumstance and don't give me a scratch ticket and pillows we are within $20.00 of yesterday's price. I also explained that I had spent between $8000.00 and $10, 000 in that store in the past four years and questioned loosing me as a customer for $20.00. She was emphatic that Leon's would not back date the sale or give me yesterday's price and she would not ask a manager. Is that their corporate policy? Do I as a customer really mean that little to them? Are they willing to loose me for 20 bucks? - Really? I could have gone to the store yesterday evening if I was given the right answer by phone earlier in the week. I sent this same email to their customer head office asking for a response - it's the very first customer service email that I've ever written and I'm 60 years old. I would be very interested in their response and as a (valued) customer I believe that I deserve to be told my value to their company by their management -- ------ Bob Elliott

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