Menu
Lennar Customer Service Phone, Email, Contacts

Lennar
reviews & complaints

Learn how the rating is calculated

1.6 201 Reviews

Lennar Complaints Summary

32 Resolved
169 Unresolved
Our verdict: With Lennar's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Lennar has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Lennar. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lennar reviews & complaints 201

Sort by:

Newest Lennar reviews & complaints

ComplaintsBoard
Z
2:40 pm EDT

Lennar Plomeria/drenaje

Ernesto Zaldivar

telefono [protected]

1371 se 26 terrace

homestead fl 33035

riviera by lennar

Compre mi casa en 1371se 26 terrace homestead fl 33035, en noviembre 23 del 2020, desde la primera semana confrontamos problemas con el drenaje de la casa como consta en los recort de costumer service,pero nunca se resolvio el problema.

durante la construccion mi familia y yo visitamos el progreso de la casa y en un momento nos dimos cuenta que el tuvo verde del drenaje principal estaba en todas las unidades y el nuestro estaba partido,(tengo las fotos)

en varias ocaciones vinieron porque el agua se desbordaba en el baño del primer piso,nunca se ha resuelto.

el pasado 26/7/22 comenso el mismo problema,me comunique con el señor Ricardo Rodriguez de la construccion [protected]) me dijo que sus plomeros no podia tocar esa linea,que le correspondia a la ciudad,me comunique con emergencia de la ciudad,enviaron de inmediato un camion,el tecnico desde que llego nos dijo que era responsabilidad de lennar pues la asociacion no se habia concluido.

llame a costumer service de lennar,me dijeron que ya no tenia garantia y que debia llamar un plomero por mi cuenta.le insisti que el problema era fuera de la casa,me prometieron que enviarian a alguien,lo que ocurrio fue que recibi un mensaje de texto de una supervisora desde el numero [protected] me dijo lo mismo,no tiene garantia debe llamar un plomero y pagarlo,llame a una compañia que me da servicio en las propiedades donde trabajo ya que soy de la misma industria, soy chief ingenier, enviaron un camion vacuum,se paso en la linea de 6 pulgadas y comprobaron que el agua del drenaje de la linea de la calle retorna para mi casa, me aclararon que volveria a pasar.(tengo las fotos si las desean)

el pasado 8/20/22 comenso nuevamente a retornar el agua y no deja drenar mi casa,todo sale por el clean out frente al garage, cuando les digo todo es agua del londry,comidas,escrementos,TODO, el mal olor frente a la casa es insoportable.

la ciudad no me responde,ricardo rodriguez no me responde,le envie las fotos por texto.

la manager de la asociacion tampoco,me dijo que ella poco podia hacer pero que le enviara las fotos.

costumer service de lennar me dio la misma respuesta,no esta en garantia.

la persona del telefono de costumer service que me ha texteado,no recuerdo su nombre (creo que se llama Any) me dijo el domingo 21, que intentaria enviar el camion,hoy es martes 23/8/22 y la cituacion continua.

Nadie me atiende,nadie tiene esto en cuenta,no es responsabilidad de nadie.

Lennar no es responsable.

La ciudad tampoco.

La asociacion tampoco

pago asociacion,mensualmente.

pago alcantarillado mensualmente.

pago mi morgage.

entiendo que tenga derecho a recibir una respuesta un servicio y una solucion por lo que no me quedara mas remedio que acudir a los canales de televicion que les encanta hacer estas cosas publicas a ver si aparece algun responsable y comuinicarme con alguna firma de abogados que les gusta ganar dinero de cituaciones como esta.

creanme que hare lo que tenga que hacer para que mi familia no continue en esta situation y no temo si quieren tomar replesalias por hacer publico este problema.

Read full review of Lennar
View 0 more photos
Hide full review
ComplaintsBoard
W
7:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lennar New build home

Hi there,

My name is Werner Lopez and I started to search for new homes in Feb of 2022. I started to look at homes and put in several offers but kept getting over bided. I decided that I would give a new build home a try since the prices were already high and around the same price. I went to check out Lennar homes and viewed several homes they offered. I could not use my own realtor so they gave me one of theirs. She was nice and showed me another location that was still part of Lennar. After viewing homes with Julia, I picked and home and she sent me documents to sign. Part of it was the Earnest money that was 6k, she explained that hey charge a higher earnest just to have serious buyers since the homes take a while to build. This was all in March of 2022 when I signed and gave them my earnest money. May 10th 2022 comes along and I my job at the time let go of 2500 people at random and I was apart of the 2500. My new home was not expected to close until June of end of July of 2022 but they had told me that my home would be ready by May 26th.

I had to tell my loan officer and everything was done and ready except for the employment verification. I obviously was not working and my laon failed trough. I told Lennar what happened and Julia said she would talk to her boss to see what they can do to help me out. My loan officer said with the same pay or more and If I work 2 weeks, I would get approved again. So I started to job search and interview.

Lennar only gave me two weeks to find a job, But that still was not enough time for me to search, interview, get hired, and work 2 weeks to get approved for my loan. On the last day of the 2 weeks, I got offered and accepted a new position. I told Julia, she reached out to her boss and they came back saying I would have to purchase the same home at a new price. The home had gone up 35k and they wanted a higher interest rate, I could not afford this. I told her there is no way and that was that. Julia then reached out to me again and said they have a few homes that I can view and That she talked to her boss and said that I can use my Earnest money I had previously put down. I think they were having a rough time selling so at this time they were trying to make a sale. I went in and spent like 3 hours there looking at new home models and their locations. Julia told me that I would be able to bid for the home and come in at a lower price, I picked a completely different house and bided for it, it was shut down.

What I don't understand is, if they kept my earnest money for so long and allowed me to use it a month and a half after it all happened, why couldn't I just keep the house I originally wanted at the price and interest rate I signed documents for? On top of that they kept my earnest money after being let go from Carvana that I had my hands tied with.

I am glad I was able to get another home, Although it is not NEW, it is new to me.

Can you help me get my earnest money back?

Desired outcome: I would like my full Earnest money back, I am open for partial but only if that's the only option I have. I wish Lennar would have helped me out further instead of just going with the next customer.

Read full review of Lennar and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
D
D
Dolores Jenkins
Plumsted New Jersey, US
Oct 05, 2022 7:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Lennar - Rising waters under slab;

We sat w/Lennar & engineer; Mayor of Plumsted, Twsp of Plumsted's engineer & Lennar's Director of Customer Care. We have reached our limit on the FLOOD EMERGENCY/GULFSTREAM since June 2022.Met with Twsp's Enviornmental Committe.13 INCHES of water below my SLAB.

Continued saturation impossible to comprehend. worried the integrity of our foundation/soil/months of standing water..possible mold, contamination & compression and compaction issues.

Desired outcome: would like Corporate Lennar to become involved; monitor, release before our slabs poured w/ soil tests done/water tables as we are concerned with dozens of more slabs next door, this saturation level will continue to our detriment.

ComplaintsBoard
G
1:51 pm EDT

Lennar Lennar in Merced CA, Bellview Park - misaligned, warped lumber in facia

We purchased our newly constructed home in Nov. 2019. Recently, we noticed misaligned, warped lumber used for facia. Filed a request for correcting this, the representative said, it is not covered by the warranty. Fix it yourself!

Awful. A builder that claimed to build us quality homes and promised outstanding customer service, does such a shotty job, have lumbers separate at joints in 2 years and indicate they are not be responsible.

Buyers be aware!

Read full review of Lennar
View 0 more photos
Hide full review
ComplaintsBoard
K
10:34 am EDT

Lennar Earnest Money refund

We are the first time home buyers and we signed an agreement with Lennar builders in May 2022 for a new townhome which is going to be ready in Nov 2022 and paid earnest money of $10,000.

After I signed the contract, we got a job offer in California and we had to move out of Georgia.

So then it became financially impossible to pay rent in California (Which would be around $3500) and mortgage for this new townhome (which comes around $3700) every month. We informed Lennar mortgage and they also provided us with a denial letter stating the reason as insufficient funds. Because we will not stay at this home, we cannot afford to buy it as an investment property (by putting 20% down and higher rate of interest).

But for some reason Lennar builders are not refunding our earnest money back to us.

Important points to note are:

1) We signed a mortgage contingency (I have attached the contingency in the email) that says if we are able to inform the builders within the mortgage contingency period and we get the denial, the money should be returned to the buyer.

2) The house is NOT built yet and will be ready in November 2022. So we informed them well in advance 6 months before the house will be ready.

3) We have the denial Letter from Lennar mortgage

To summarize, we have the denial letter, we also informed the builders very early in the process (in a month) for the townhome which is going to be ready after 6 months from signing the agreement and we also have the mortgage contingency in the agreement. So we really deserve our earnest money back.

Read full review of Lennar
Hide full review
ComplaintsBoard
M
11:46 pm EDT

Lennar Interior paint

• Purchased our new home in December, 2018; 16478 Bonita Landing Circle, Bonita Springs, Fl. 34135.

• In the summer of 2020, we noticed a great deal of dust flying in the air in our living room as the rays of sun shined in the living room.

• The dust increased and started to create problems with our breathing. My wife was seen by a doctor who stated congestion was taking place due to the dust. She was given inhalers and antibiotics and steroids.

• Professionals were hired to clean the AC ducts and seal them up. The dust continued to buildup throughout our home. A month later we had the AC ducts cleaned again to no avail. We had an Ion filter placed on the air handler hoping that it would filter out the dust. After a month, the dust continued to increase. We had to wear our masks in the house. We also had two air purifiers running 24 hours a day.

• American Mechanical suggested that we add a dehumidifier and have it set to positive pressure. We did so to the tune of over $5000. This too did not stop the chalky dust from circulating throughout our home.

• We vacuumed and moped and wiped off all furniture and counter tops every day to no avail. Within 24 hours of the cleaning, the chalky dust returned.

• We did some research and found that cheap construction grade flat paint has been known to deteriorate and create a chalky white substance. Similar to white baby powder. Our home was painted with contractor grade flat paint, agreeable gray. We ran our hands across the walls in the bathroom and the chalky white dust appeared on our hands.

• We obtained a gallon of a higher grade paint with a satin finish. The brand was Sherwin-Williams. By doing so, the chalky dust disappeared from the bathroom.

• The remainder of the home continues to have degrading issues with the paint producing the chalky white substance. The interior walls need to be painted with this higher grade paint before we can live in the house again.

• We are in our 70’s and are not able to tackle such a large job. We also do not have $10,000 dollars to have this done professionally.

• We are hoping that Lennar will help us out with this unhealthy issue. We love our home and neighborhood.

• We hope to hear from you soon with some kind of resolution.

Desired outcome: We hope that Lennar will resolve this issue for us. We feel that Lennar builds a very good product.

Read full review of Lennar and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
J
J
JackMC87
Texas, US
Jan 28, 2023 12:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello did you ever get help here? We too also have a Lennar home with the agreeable gray and since we’ve moved in I have had terrible sinus issues that I have never had before. This now makes a lot more sense.

ComplaintsBoard
S
2:23 pm EDT

Lennar Home Sales

Lennar in FL, selling in the Bryant Square Community. First let me say the craftsmanship is not of the most superb quality. But I have been living in one of the Townhomes as a rental since none of them were for sale. I was told construction would begin on Townhomes going up for sale in Bryant Square in July (2022). When I returned from Vacation on 8/1/22 I was told Lennar had decided to sell the townhomes once again to Upward America. Upward America is owned and operated by Lennar. So they are selling these places to themselves and taking them out of the hands of potential buyers. I knew several families like mine that were interested in buying these townhomes. Only to now be told Lennar just plans to rent out its properties in a market that is currently suffering for what amounts to good first time home buyer homes in these townhomes. It is absolutely criminal behavior. Yet we know Lennar like all other builders will complain its too expensive to build affordable housing while they continue to gobble up those same properties instead of leaving them for sale.

Desired outcome: I would want Lennar to put these townhomes back on the market and not sell them to themselves for rentals. They already can't rent all the ones they have and are losing renters as their leases come up because the cost is too high.

Read full review of Lennar
Hide full review
ComplaintsBoard
S
10:50 pm EDT

Lennar Water Leakage due to construction nail poked the water pipe

There was a moist on my drywall and when I called contractor to fix it on 07/30/2022, they found out that the top part of the wall had some large nail, which poked the water line and its been leaking for few years. Check the Picture of Dry wall with marking and back of the drywall picture. The Beam and the floor below is completely moist and bulge.

Desired outcome: Please fix this ASAP since this happened on my living room which we are using on daily basis.

Read full review of Lennar
View 0 more photos
Hide full review
ComplaintsBoard
P
12:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lennar Cracked floor tiles

We had cracked tiles replaced at our one year warranty timeframe for our new Lennar house. The tile contractor recommended waiting until the cracks stop forming since it may expand passed replaced tiles if addressed too soon. We are now at the four year period and have 6 cracked tiles running across a hallway. Lennar is denying a warranty claim since it's past the 2 year mark even though I was told to wait. They also replaced nearly 40 tiles for a neighbor at just under 4 years. These issues are on post tensioned slabs that are not supposed to crack. There have been numerous other issues not addressed by Lennar and this is just the latest one.

Desired outcome: Having cracked tiles replaced.

Read full review of Lennar
Hide full review
ComplaintsBoard
S
5:02 pm EDT

Lennar Water/Sewer backed up

Hello,

We had an issue on Friday, July 15 that the toilets and shower backed up and sewage came in the shower. We contacted our building representative and their plumbers came out. This was about 1:30 p.m that afternoon. We went and played 9 holes and came back to no one being there with any updates on the situation. From the time it happened, my family had to go to the pool area bathrooms to go to the bathroom. I later contacted the after-hours Lennar and they sent another plumber out that said he couldn't do anything, we had to contact Charlotte County. I did contact Charlotte County Water and Sewer and the gentlemen were lovely enough to come out at 10:15 p.m. So, 8 1/2 hours later, I am handling this with no representation from Lennar. The gentlemen were able to clean out the issue but advised that we contact Lennar to let them know there is an issue with the drainage and piping of the sewer and I did. The problem is we never got any updates, had to handle the situation ourselves, and spend 8 1/2 hours figuring out what is wrong. Where was our rep and this isn't the first time we had an issue? We moved in and if this is what we will have, I ask myself if we made a mistake purchasing here. We need help and representation that can get this fixed immediately!

Desired outcome: Would like to have this reviewed and fixed immediately so it doesn't happen again.

Read full review of Lennar
Hide full review
ComplaintsBoard
T
9:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lennar Construction crew worker disrespectful and in violation of privacy rights

Your workers need to be taught to respect privacy and not violate others in tge community of bexley. A worker of yours 5am in the dark morn of winter shone their truck headlights at me while I was cycling down the trail. He was trying to cause an accident. The headlights shone so bright I felt burning on my skin. I would like to press charges against the crew worker for assault and abuse. He knows who he is.

This happened at your bexley community in tampa fl. I complained to several community managers incl the crew's manager but he denied doing anything about it.

Desired outcome: compensated for damages from you, crew worker and crew manager

Read full review of Lennar
Hide full review
ComplaintsBoard
B
4:01 pm EDT

Lennar Shower wall

Hi I buy house in Roseville,I noticed the shower wall they attached quartz on the wall and one quartz on the wall is small size then other to walls .I talk to Troy runte but he said it’s normal but I personally check in model house and in my neighborhood but no one has small size quartz in the shower . But I want you guys to pay attention and change it please . Thank you

Read full review of Lennar
Hide full review
ComplaintsBoard
T
6:54 pm EDT

Lennar Racial Discrimination at the Veranda Community

My family and I went into the model home on Sunday at around 3:30pm to view and get an idea of how the Lennar Homes look in person. We are in the market to purchase our first home but when we walked I feel that we were racially profiled because the lady that was in the office did not greet us nor did she try to speak with us regarding purchasing a home. She did not provide us with any information or brochures as did all the other model homes in that location. As soon as we walked in and proceeded to view the model she told us that we had to leave. Then she proceeded to walk us to the door and told us to make an appointment meanwhile there were other people that came in to view the model but did not have the same experience. We are relocating to Houston from Dallas and that was the only day that we were able to come visit the community. This really gave me a bad outlook of the Lennar Homes and I hate this because this community was my top choice before this visit.

Read full review of Lennar
Hide full review
ComplaintsBoard
K
3:57 pm EDT

Lennar Refund of earnest money

I signed an agreement with Lennar for a townhome on May 2022. The townhome is still under construction and will be ready by Nov 2022 as informed to us.

After signing the agreement, we are undergoing a life changing event where we have to move out of Atlanta to California for our jobs. We are required to work from office from California hence we cannot purchase our first home in Georgia.

We informed the seller team regarding our situation and despite our communication within a month (which is the mortgage contingency period) they are not refunding our earnest money which is $10000 (a huge amount for us!).

We told them that after moving to California, we won't be able to afford this home and will not be able to pay the mortgage considering the taxes and expenses of California. We haven't even purchased our first home yet!

Desired outcome: Refund of earnest money $10k

Read full review of Lennar
Hide full review
ComplaintsBoard
M
7:41 pm EDT

Lennar Windows

I purchased a home in Bridgewater Viera Fl and they substituted the windows for windows that are of a lesser quality based on sound and insulation properties. They are prone to sweat since that are single pane and they did not submit the change to the township plan review department. When you make any changes that will change the energy study for the house they need to be resubmitted with a new energy calculation. If at the time of purchase I would have known that they were going to put single pane windows in the house I would not have purchased it.

Desired outcome: A window that is of an equal or better quality that was submitted to the township for approval at the time of permitting, The photo below shows the performance specification between the two windows

Read full review of Lennar
View 0 more photos
Hide full review
ComplaintsBoard
K
1:11 am EDT

Lennar Loan approval process

The loan approval process is a never-ending story of sending and resending the same document over and over. Right up to my closing day that never happen because of course I was still missing documents after two months. It appeared as if every time a new loan office would get my file all the documents would be missing. But at the same time Lennar Tracking was congratulating me on the purchase and asking me to wire more for a closing. I should have closed on June 23rd but I was under the impression my loan was not approved because I never received any confirmation stating approval. I requested a denial letter but the loan wasn't denied either. I was told on my closing date that I still had to meet conditions which of course was sending the same request information from two months ago. Out of pure frustration with this ridiculous process I withdraw my application. Yes, my earnest money will not be return but my peace of mind is worth so much more. After reading other complaints regarding the craftmanship of the homes I'm glad I decided to walk away from this company.

Desired outcome: Improve your process or get out the loan business.

Read full review of Lennar
Hide full review
ComplaintsBoard
N
5:10 pm EDT

Lennar Oak Hill 2

There is zero craftsmanship. No sense of pride in their work product. Construction Managers are poor at what they do. Have spent our 1st year in our home with constant warranty visits. From poor quality workmanship to inferior materials used. With new home prices well above several years ago, Lennar can not compete in quality homes above 200k. Their trades are not skilled and do just enough to get by. Dont expect anything fixed after your walk thru, and God forbid you point out errors during the building process. Dont expect the same quality as the model you are shown. You can literally walk the same floor plan being constructed at the same time and nothing is the consistent. Even though we walked in with a considerable amount of equity, the headache is not worth it. What they do should be against the law.

Desired outcome: Price adjustment

Read full review of Lennar
Hide full review
ComplaintsBoard
M
7:52 pm EDT

Lennar We have been paying for a pool that is not finish yet for 2 1/2 years.

We live at Morning Ridge in North Las Vegas, 6494 Silver Estates St. NV 89086 We have been paying for a pool that is not finish and we have been paying for it for 2 1/2 years., other people have been paying it for over 3 years.The temperature in Vegas will reach 108 degrees this weekend and every year I am promised that it will be done but it does not get done, they have put all the patio furniture out which the sun will be baking but the pool is not finish. We pay HOA fees but no one is keeping the place clean and the fees are 175.00 dollars per month. I thought when I move in a community by Lennar that they were a reputable company but it seems like they do not care at all.

Desired outcome: Please finish the Pool !!!! and keep our community clean.

Read full review of Lennar
Hide full review
ComplaintsBoard
C
11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lennar toilets

when we signed up to have our home built we were told because you ordered the halo model you get what is in the halo, so we have short toilets in our home but the model has the taller toilets and all the new homes and villas are getting the taller toilets, CAN WE HAVE OUR TOILETS REPLACED WITH THE TALLER ONES PLEASE,

Desired outcome: PLEASE REPLACE THE SHORT TOILETS WITH THE TALLER ONES PLEASE RESPOND BACK

Read full review of Lennar
Hide full review
ComplaintsBoard
F
3:48 pm EDT

Lennar Cash

Give me all the money I do t have never a car they don't have nomore it's disappointing cash 5,765437 to nationality orderi g for nation on secret code to get here 675 ok I need I need my money for best code 098 secret I need a life send to mailbox 3404 division st jacksonville fl 32209 come pick me up on Thursday is not known but one hundred stuck big bills is a scamishing thing to do I want seven billion fifty's come to france now no ba k up you are a business no death will occur

Desired outcome: 4,76544 in fifty's no stuck together o I have to get it because my mom order

Read full review of Lennar
Hide full review
ComplaintsBoard
A
11:47 pm EDT

Lennar Lennar’s supply chain addendum

Installation of minor items not required for the issuance of a certificate of occupancy. Buyer acknowledges that due to supply chain disruptions, some items to be installed in the home, such as cabinet drawers and doors, shower enclosures, appliances and/or other minor finishing items (collectively, "minor items"), may not be installed or completed by the time a certificate of occupancy ("co") is issued for the property. Buyer hereby agrees that seller's inability to install or complete the minor items shall not delay closing and buyer shall proceed to closing as scheduled by seller provided that a co has been issued for the property. Buyer shall have no right to require any escrows or holdbacks at closing relating to the minor items. Any escrow or holdback requirements of buyer's lender shall be the responsibility of buyer and paid in addition to all other proceeds due at closing. Seller agrees to use commercially reasonable efforts to cause the installation or completion of the minor items to occur promptly after closing once the appliance(s) or other required material or labor become available.

Read full review of Lennar
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Lennar customer service

Phone numbers

+1 (305) 229-6400 +1 (800) 509-4979 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Lennar?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lennar Customer Service. Initial Lennar complaints should be directed to their team directly. You can find contact details for Lennar above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Lennar. Discuss the issues you have had with Lennar and work with their customer service team to find a resolution.