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1.6 201 Complaints
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Lennar Complaints 201

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J
11:14 am EST

Lennar Internal leak/shower leak

Water leak in the shower, causing wood rot and possible mold on the outside of the shower on both sides. Dry wall is damaged as well as the molding. The shower was never completely finished and left with holes in the grout. Unfinished bench underneath.

There is a dripping sound you can hear through the walls as if the pipes are leaking internally whenever the master shower and dishwasher is running. Does not have to be at the same time. Extremely loud dripping and crackling noise.

Desired outcome: I would like the piping to be inspected as well as the shower/drywall fixed and sealed. This has been going on for the last 2 years and probably formed mold at this point.

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3:26 pm EST
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Lennar Homes offer a settlement for damages caused by their lack of dust controls at the company's The Preserve development site in San Ramon, CA in August 2023. I received their settlement document, and had it review by an attorney as it seemed extremely vague and contained unreasonable language. The attorney's recommended adjustments were sent to Lennar...

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4:59 pm EST
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Lennar Dangerous structural issue with my home @1258 havens cross new braunfels tx

my home is less than 7 years old and my front porch arch shows dangerous issues. it is cracking and threatening to fall which could cause hurting someone badly if a person is standing on the porch when it gets loose.

see photo attached

could you please direct me to the correct office/person who can help to have that problem correct as soon as possible

thank you for ant help you can provide

Brigitte Pruett

[protected]

[protected]@gmail.com

Desired outcome: fix the problem as soon as possible

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2:08 pm EST
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Lennar Communication with purchase of home

I bought a house in July of 2023. Once i filled out all the documentation i was told my house would be complete November 15 2023. I reached out numerous times to the sales representative (Eileen Marquez) and (Rachel Rose) loan processor. I was told by my loan officer (Tom Hamlin) that he had it scheduled to close December 15th. The one time that I did hear from

Miss Rose she had it being complete in Novemeber. Now im being told January 5th. I live in NC and am moving down to Florida. The issue is that 1. I cannot get any communication from anyone, i leave messages, send emails and nothing gets responded to. 2. Since Eileen told me December 15th I have rented out my house in NC, packed all my belongings and its sitting in Florida. Now I have to find somewhere to stay and I have no idea what is going on with my house.

Desired outcome: I would like to have some repercussions to the way ive been treated and to be in my house by the 15th of December as i was told.

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1:53 pm EDT
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On 07/30/2023 Paid a $9000 deposit to purchase a new house under construction in Leomas landing lot 85 address 424 Singing Sands Circle. 15 days before closing I discovered a negative grading in the front drive. Emailed the salesperson Bun King, and he stated to let them know during the walkthrough. During the walkthrough, I told the manager who wa...

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10:35 am EDT
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Entire month of December, I had no heat. I was told multiple times someone would be out to take a look, but no one would show. Wasted days off of work. My elderly parent's would wait at my place waiting for people that never showed up, causing them to miss needed medical appointments. They did this so I would not have to take off of work. My garage did not...

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2:54 pm EDT
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Hello, I was coursed, lied too and not provided disclosures on a property prior to taking my deposit money by your sales representative David Knuckles from Surfside Beach, SC. He tried to move me to another home, and when I reviewed the plot plan, the homesite in within a flood zone. I then called him back to request a refund of my deposit from yesterday...

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2:48 pm EDT

Lennar Rats and mice in new home

We have been in our new home since April, 2023. Issues that are being addressed are almost complete with the exception of a few more. However, we have mice and rats in our walls which apparently moved in while building was going on. Since the home is only 4 months old, can’t imagine how else they are sharing our home with us.

We are paying (a lot) of money to have them taken care of but while they are trying, they are still here. To make matters worse, my husband was relaxing on lanai and a rat came from the roof down the screen.

Imagine his surprise.. Please advise why we should continue living this way?

Desired outcome: The rats to be removed permanently or a new home.

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11:35 am EDT
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Lennar Not covering home issues under 1yr warranty

Since I closed on the property (12635 NW 24th Ave, Miami, FL 33167) in November of 2022, my home is still currently under the 1yr warranty.

I've submitted to have the incomplete stucco on the side of my home repaired and finished (images attached); however, it was denied.  The reason I was given by my CRM, Nick Kromer, was because this was not pointed out during my walk-thru/orientation.  I do not feel that this is a fair assessment/denial of the submitted claim, since during my 45-minute orientation I was intentionally rushed and distracted - not allowed a decent amount of time to review a 1,700 square foot dwelling.  Additionally, I was not walked around the exterior of the home and was only directed to mostly aesthetic issues within the home (rather than anything that may be considered structural).

Desired outcome: I would like Lennar to address the issue and re-instate the claim, ultimately repairing/finishing the incomplete stucco work on the side of my home.

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1:57 pm EDT
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Lennar My condo building has been without power for about 4 days now.

On Friday, July 7th, after a rainstorm at about 1 PM EST, the power to my Huntington Crossing in Alexandria VA condo building went out. The local power company came out to effect repairs, but they could not because the main breaker was owned by the home developer Lennar. My HOA sent a technician to effect repairs but was unable because it was determined that the breaker needed to be replaced. Lennar sent another technician on Sunday, July 9th, who came to the same conclusion that the breaker required replacement. During this, residents were not offered any relief, such as a temporary generator or temporary residence in a hotel. We are experiencing record-high temperatures Im Alexandria with no end in sight as the average high this week will be 92.

Desired outcome: I would like to have either my power restored or temporary housing until this issue has been resolved. In addition, a complete repair timeline by Wednesday

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11:56 am EDT
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4 months after closing on our Lennar lake-front house at Preserve at LPGA in Daytona Beach, FL, and after numerous phone calls and emails, Lennar continues to ignor our request that they complete the installation of the sod between our property and the retention lake. We paid a $10,000 'lot premium' for our lakefront lot and inspite of being told the sod...

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10:18 am EDT
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Lennar Home warranty repairs

I purchased my home at 1310 Arrowhead Point Road on June 3, 2022. During final walk through on closing day over 10 items were noted to need repairing. Within 30 days another 8 and over the year it has total 21 items falling under warranty repairs contract with Lennar. All items have been submitted. lennar turned around and closed them all without completing work. I have had to reopen the same 21 issues multiple times over the year because Lennar jsut closes the issues without doing any work. At over a year later I still have windows installed crooked, missing windows sills, broke door frames (installed broken by Lennar), missing screen doors and window screens, stairs not meeting the walls with gaps to where people can get hurt, metal grouted into the floors cutting up my kids and dogs feet, flooring not done right, financial reimbursement for damaged property due to Lennar workers not paid to me yet, drywall damaged by Lennar workers not fixed, foundational issues not corrected, and the list goes on. Lennar continues to say they scheduled workers and I take time off work, my husband takes time off work, we move medical appointments, I miss my service dogs training, etc to meet Lennar's claims of work to be done. Then NO ONE shows and Lennar just disappears refusing to make any contact.

Desired outcome: Lennar to complete all warranty repair items within 30 days of this complaint.

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11:31 am EDT

Lennar Earnest Money Refund since May 2023

Why is it difficult to get your earnest money refunded back to you in a timely manner? It took only minutes for Lennar to withdraw the earnest money from my bank account via technology, but to return it, you have to wait up to 90 days or more to receive it. And why is that amount of money sent through the mail without a tracking number for anyone to track its progress. Is it possible for them to at least send refund in a certified check or something to track it? Or maybe the customer can pick it up at the sales office that took your money.

These days there's all kinds of fraud dealing with the US Mail, and scammers. Especially check fraud.

It scares me to come to the realization that I may never see my money again. I thought Lennar Homes was an excellent builder and trustworthy to do business with and now I am very weary. I am a senior on a monthly pension. I really hope that I could get my money back.

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9:17 pm EDT
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Lennar Being lied to by the salesman

This is the second time to try and get someone to contact us. My wife and I went to browns crossing west in athens al on wed may 31st 2023 to look at a home we were thinking about buying. We were told when we looked at the model home that our home would have the same features. Well, when we asked about the shiplap on the living room ceiling, the fireplace and crown molding we were told it wasn't included. This is a complete different story than what we were told earlier. I would like to discuss this issue with someone with authority, but it has been over a week now and still can not get anyone to contact me.

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3:07 pm EDT
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Lennar Didn’t receive back my $3,000.00

I applied for home mortgage using Lennar mortgage for a Lennar home. I submitted all requested info. House not to be built for nearly a year. Several months went by. They never told me I was denied. They started asking fir more info by another person as if starting all other. I said I was already working with a person and they received everything already and I didn’t want to work with someone new. The original person emailed me saying I was denied and needed to reapply and my deposit would not be refunded because I never told builder I was denied. No one told me I was denied or that they wanted more info until months after the original 30 days and the Lendor is the same asks and works for with directly with builder. So builder would already know everything even if I wasn’t told. When I was told I said they needed to cancel my contract and refund the money. The Lendor said hold on wait I’ll get back to you then sent me a letter of denial months after ai originally applied fir the load. Lendor and builder said I would not get the deposit back. Months have gone by then I received email that builder/ Lendor found out I was still on the contract and asked me if I wanted to try again for the loan. I said I would but only if they again to refund my deposit if I didn’t qualify again. They said no. I could reapply and they would use my deposit as deposit on house only if I was approved but if I was denied They still would not return my deposit to ne. I did not agree to that and said so want my deposit. I have received no further information and lennar still has my deposit. Help! Star Homes Tucson Arizona I have all the messages and emails to support my statements if needed. Way too many to include in this message. Thank you

Desired outcome: Receive my $3,000.00 deposit.

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2:24 pm EDT

Lennar Stone in from of the house

I moved from Dallas to Fourney Trinity Crossing on 2021 with the promises this place is safety ,unfortunately is not ,the situation is i live alone, and in the night late 1am or 2am young guy came a destroy complete the stone in from of the house, i place the request to but she told me no guaranty in the stone

please it is possible and somebody come and see the huge damage to the stone in from of the house ,

Ruth Mendoza

2513 Real Quiet dr

Forney tx 75228

[protected]

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8:39 pm EDT
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Lennar Contract

I went into contract with Lennar on 3/15/23 and provided my earnest money. The first offer I accepted on my current home did not go through so when my agent asked if I could get a refund of my earner money I was told no the contract was iron clad so I continued to show my home and accepted another offer. I remained in constant contact with Lennar mortgage they continued to ask for documentation which and 2 weeks into closing I’m told the house I had in contract had been sold already. During this time I did receive a DocuSign to receive a refund but I didn’t sign it since my house sold and during this time I was still in contact with Lennar mortgage company. I was not aware that the house I was in contract with sold until I called the sales rep on 4/12/23 to ask when we could do the walk thru since we were expected to close on 4/25. Not one time during all this did the sales rep communicate with me and when I expressed my frustration he stated he didn’t need to communicate with me. I asked how could he sell a home that I’m technically under contract with since I didn’t sign the documents to receive a refund and they still have my earnest money and the sales rep says the document doesn’t have to be signed my question is why send it if I don’t have to sign it so technically we would still be under contract. So here I am a week out from closing on my current home with no where to go. The home just went into contract this past Friday with another buyer and they were not even willing to cancel that contract since technically we are still under contract. Do Not consider Lennar if looking for a home they do bad business.

Desired outcome: At the least I would like an apology for lack of communication even Lennar’s mortgage company was unaware that the house was sold to someone else since I just received the appraisal on the home in and a resolution would be nice.

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6:18 pm EDT

Lennar New Home For Sale at 7543 S. Camino Vista Azul, Tucson 85756

After several conversations with 2 agents regarding what exactly we are looking for and the price budget I have is maxed at $400K and below. We went around, lots of time and discussions with family and we like exactly the model with supplements and specifications. However, now that we are ready to close the deal with a local agent to represent us. They are telling us that they are not honoring the price of $350,990 which is according to the email sent below:

Hi Maria,

Thank you for considering Lennar. Please click on the link below to preview these beautiful homes.

Abbott lot 47 $350,990 scheduled date of completion July/Aug

https://lennar.box.com/s/rvliwhrwt6hknv9vkovbmymgfwc8yczh

Kingsley lot 38 $399,990 scheduled date of completion Aug/Sept ( see attachment)

Kingsley lot 49 $384,990 scheduled date of completion June/July (see attachment)

Lennar Corporation - Prod logo

Ann Tucker

Internet Sales Coordinator

Tucson Division

ann.[protected]@LENNAR.com

Cell: [protected]

Office: [protected]

3275 W. Ina Road Ste. 221G

Tucson, AZ 85741

Lennar.com

Desired outcome: I need Lennar to honor what they sent me for $350,990.00, which is the LE 47 Sabino D with 5/3: 1st flr: 4bed/2bath and 2nd flr: 1bed/1bath.

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10:45 pm EST

Lennar Damage to my lawn

I live across street from construction site. The site is 9172 koma st 33981 port charlotte fl. Today two trucks were blocking my driveway for about 4 hours. One vehicle had a flat tire. After the repairs. I was left with black grease on my lawn and by my driveway. Also the large equipment has done damage to my lawn. Some workers are considerate. Some are not. I'm going to have to make repairs once that job is completed. The driveways are exactly across from each other. I would like one of your reps to drive by to access the issue. Thanks

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6:06 pm EST

Lennar Tile, yard, and other items

So when we were building the house, we had to fight with them to make our closing date even though we walked -through two weeks before and did punch list when we showed up on day of closing, they had done nothing of any of the punch items so we had to get corporate involved now here we are About seven months later and our shower tile in the master bathroom is falling off the wall. We were told by Lennar Home Warranty that they were only going to match and replace a few tiles in the shower and not replace the whole shower tile. Now they are coming back saying that they cannot match the tile in the master so they’re going to have to replace all of the tile . With a new type and color. The problem is we have the same matching tile in our hall bath so for retail value we want everything to match in both bathrooms like we originally planned and what we originally paid for and our warranty person is telling us that it’s not going to happen. The shotty tile work is not my issue, Lennar not being able to find the exact tile even though it’s been less than a year is not my fault and so they should make it right if they have to replace the tile color, then they match it in the master and hall bathroom to make it fair. Plus our grass was put in June 2022 and it basically was dying but Lennar #Warranty and the landscape people continue to tell me to aerate The lawn fertilize and it will come back when in fact, the grass in the front and backyard need to be replaced and they are basically refusing to do that since my backyard has a slope and I have some erosion because again the grass is not really growing that well They are really not wanting to fix the swell or the erosion issue. Lennar was a mistake for us after all the houses that I’ve built and BNN in my life this was the worst construction phase and warranty phase that I have ever experienced. HORRIBLE EXPERIENCE……Run don’t buy Lennar!

Desired outcome: I want everything fixed

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Overview of Lennar complaint handling

Lennar reviews first appeared on Complaints Board on Jun 19, 2007. The latest review Internal leak/shower leak was posted on Feb 2, 2024. The latest complaint Earnest money/deceptive sales tactics was resolved on Dec 21, 2022. Lennar has an average consumer rating of 2 stars from 201 reviews. Lennar has resolved 32 complaints.
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  1. Lennar Contacts

  2. Lennar phone numbers
    +1 (305) 229-6400
    +1 (305) 229-6400
    Click up if you have successfully reached Lennar by calling +1 (305) 229-6400 phone number 25 25 users reported that they have successfully reached Lennar by calling +1 (305) 229-6400 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number 17 17 users reported that they have UNsuccessfully reached Lennar by calling +1 (305) 229-6400 phone number
    19%
    Confidence score
    Head Office
    +1 (800) 509-4979
    +1 (800) 509-4979
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    AZ, CA, NV, OR, WA & CO
    +1 (410) 423-0407
    +1 (410) 423-0407
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    Delaware & Maryland
    +1 (305) 229-6447
    +1 (305) 229-6447
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    Ft. Lauderdale, Palm Beach & Miami, FL
    +1 (904) 380-0818
    +1 (904) 380-0818
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    Jacksonville, FL
    +1 (800) 698-1929
    +1 (800) 698-1929
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    Melbourne, Tampa & Orlando / Winter Haven / Clermont, FL
    +1 (866) 226-4057
    +1 (866) 226-4057
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    Naples / Ft. Myers & Sarasota / Manatee, FL
    +1 (770) 670-2770
    +1 (770) 670-2770
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    Georgia
    +1 (952) 249-3000
    +1 (952) 249-3000
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    Illinois & Minnesota
    +1 (877) 536-6274
    +1 (877) 536-6274
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    New Jersey
    +1 (704) 542-8300
    +1 (704) 542-8300
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    Charlotte & Greenville, South Carolina
    +1 (919) 337-9444
    +1 (919) 337-9444
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    Raleigh, North Carolina
    +1 (843) 266-4464
    +1 (843) 266-4464
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    Charleston & Myrtle Beach, South Carolina
    +1 (615) 465-4333
    +1 (615) 465-4333
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    Nashville, Tennessee
    +1 (512) 418-0258
    +1 (512) 418-0258
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    Austin, Texas
    +1 (469) 587-5308
    +1 (469) 587-5308
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    Dallas / Ft.Worth, Texas
    +1 (281) 874-8521
    +1 (281) 874-8521
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    Houston Area, North, Texas
    +1 (281) 874-8468
    +1 (281) 874-8468
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    Houston Area Northwest, Texas
    +1 (281) 874-2953
    +1 (281) 874-2953
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    Houston Area South, Texas
    +1 (210) 403-6200
    +1 (210) 403-6200
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    San Antonio & South Texas, Texas
    +1 (877) 566-0437
    +1 (877) 566-0437
    Click up if you have successfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (877) 566-0437 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (877) 566-0437 phone number
    Northern Virginia / DC Area, Virginia
    +1 (757) 603-4697
    +1 (757) 603-4697
    Click up if you have successfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have successfully reached Lennar by calling +1 (757) 603-4697 phone number Click down if you have unsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number 0 0 users reported that they have UNsuccessfully reached Lennar by calling +1 (757) 603-4697 phone number
    Williamsburg, Virginia
    More phone numbers
  3. Lennar emails
  4. Lennar address
    700 NW 107th Ave., Miami, Florida, 33172, United States
  5. Lennar social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 11, 2024

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