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missing package
You know what gets attention TULFO ACTION.
With the attention from him, he will expose all the wrong doings of What a specific branch employee did to one of the package we sent -spoiler alert it was probably stolen. For a big company like LBC reputation means everything which you will probably pay it off. (Maybe) but this complaint is just the start...
Where is the package that was suppose to arrive months ago? The package was sent in November but since then the package never came. So we are get money for it but we want the package. We know its maybe stolen by one of your unprofessional, horrible, robbing employe(s). I don't care if you sue me because we may sue you first...
product
Why the [censored]in hell this company suck and they asked us to pay them super high??? Where is my package? Why do you provide me false information that my package is about to deliver and then right now you're telling me that "your shipment was not delivered due to an unforeseen even" yada yada??? Why the [censored] are you playing gamessss???!!! You should be...
Read full review of LBC Expressmy cop branch collect.. 2 weeks from now, still without a confirmation text receive to me
Hi lbc I have a problem, about my cop branch collect, 2 weeks ago, my reciever pick up allready my cop package, but still up to now.. I have'nt recieve a text from lbc for my tracking number, for my branch collect, this is the tracking number of may pack that I shipped to my reciever, [protected] pls, do check it.. So that I can claim it to my branch.. I...
my delay packages
hello po ako po yung anak ni rhodora sanchez . ask ko lang po if kung bakit po hanggang ngaun wala pa ren po yung packages namen nadeliver po siya ng 12/23/19 pero di po namen eto natanggap tama naman po yung inaddress namen nagkataon lang po na sa tita ko po sya nagdeliver eh wala po kame non sa house ng tita ko kase po magpapasko . and tinuro po sa delivery boy yung bahay namen pero di po sya dumaretso sa bahay namen kase po baha
ask ko lang po kung kelan po namin ulit eto makukuha, wala po kaseng nagtetxt or nagmemesage sa sender at saamin po eto po yung resibo ng aming resibo.
tinuro naren po ng mga tao ang bahay namen pero di po eto dumadaretso saamin
associate having affair with husband
Hello,
I would like to file a formal complaint regarding one of your associates, aelren catuiran, i don't know which branch is she under, for having an affair with my husband, john paul gameng of caocha cainta hub located at ortigas ave extension, cainta rizal. I cannot provide more details except that i was able to see her message to my husband's fb messenger calling him "babe". She message him twice calling him the same endearment. I remember that she also wanted to connect with me thru messenger way back, i just dont recall what year, without providing any reason.
I know that my explaination may not be enough, but i hope that you may be able to help me with this matter. I know LBC is a prestigious company upholding family values that's why i gained enough confidence to reach out your humble office
I am praying that you'll be looking thru my complaint and hear from your office soon.Hoping for your understanding.
Repectfully Yours,
Maria Regina Gameng
petics staff
almost 1 and a half waiting to pick up money, mahaba daw ang pula samantalang 4 customers lang kami nandoon, puro sila kwentuhan at daldalan, yung head nila na lalaki, parang kinukunsinte niya mga staff niya. this branch is [censored], even senior citizen na magbabayad lang ng meralco bills, pinaghihintay nila ng matagal, just to finish their daldalan at...
Read full review of LBC Expressclothes/medicine/tea
I sent the courier on LBC on December 11th, and the courier showed that it was signed on the 12th. Because the staff entered the wrong mobile phone number by mistake when sending the mail, I later found that the courier had been signed, but the strange thing was that the wrong number did not exist, and the signatory was not my friend. I was curious. Where...
poor customer satisfaction
Napaka istrikta ng empleyado niyo sa Siaton Branch. Hindi naman ata kailangan mag maldita kapag may customer kayong nagpapatulong para mahanap ang location ng other branches na pagpapadalahan para ma pick up ng receiver ang padala in utmost convenient way. Maging makatao man lang sana ang pag-uugali. Hindi bat mas nakaka.attract sa customer ang establishment na may friendly staff?
Read full review of LBC Expressremittance
I've visited 2 LBC branches today, Balibago branch(Beside 7/11) and Dau Branch(BesidePuregold) and they failed to assist me in getting my money remmitance branch in balibago says they are under renovation and Dau branch representative states they don't have funds, like really? Remittance center without a fund? These branches doesn't seem to care on their...
Read full review of LBC Expressdelivery
I sent gifts for my family to cagayan de oro last 12/17/19 until now they didnt received yet .i let my mother to go to the nearest branch of lbc in our house SM UPTOWN to ask what's the problem what takes long to delivered they just answer my mom because of the valuable item inside.this is not the first time i sent a gadget from manila to cagayan de oro .kindly expedite this complain.i track yesterday again in your website it says it will delivered within the day But until now they my family didnt recieved it .and its Christmas time now.
Tracking n0: [protected]
cash on delivery service and also, the staff service is a dismal failure😡😡😡
LBC what happened?!! I paid a fee para makarating yung package ko sa customer ko. I thought it's a door-to-door scheme? Eh di pa nga ata nakakarating sa doorstep nung pagdadalhan yung Deliveryman, they will already declare it as a failed delivery/Unknown Residence?!!! Akala ko ba LBC will make every Online Seller's transactions much easier?! Parang mas na...
delivery
Dear LBC,
The delivery man contacted me that they will arrive soon to my address they called me and i explained the direction to reach my address and also i texted thw number who called my address but didnt came. They called me at 4:45pm i wait till 6:30pm but nothing came then i received a message that they will deliver my package tomorrow because its already 6:30pm. But I tried to track my package then it says, didn't came and as per the tracker says
"We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. Where càn i receive my package? im so dissapointed
delivery of my package; cheque in a white envelope
Have you delivered my package to this address? Because I tracked my package and it says "Shipment Issue" Please update me if it is already delivered to the address below. Address: Guani Rent a Car Tres Borces cor F Cabahug St. Mabolo 6000. Recepient: Christine Del Mundo My Tracking Number is: [protected] Please update me asap to my email address: alexandria.[protected]@gmail.com Thank you.
Read full review of LBC Expresscash on pick up
The staff was very inconsiderate. Staffs did not inform new customers like me that a note should atleast be written in the form to indicate the delivery mode that I want to be processed. I stated at the very beginning that the service that I need was cash on pick up. So one staff handed me a sticker form and let me fill out informations. The staff never...
late/delayed delivery of my package
tracking number: [protected]
The delivery date of my package is supposedly on december 16th but I still didn't receive any up until now. Please take an immediate action about this because I badly need the package ASAP. My wedding is on Monday and my giveaways are in that package. I asked assistance from LBC Catarman Branch but they didn't assist me about this one. They just said that it really happens because it's peak season. This isn't acceptable because we pay you for your service yet we are receiving poor service & inefficient customer service. Please take action. Thanks.
car parts po ito pinadala ko sa buyer ko
ang price 2, 500 nag bayad ako ng shipping na 355 ang TOTAL : 2, 855 Wednesdat pinadala Thursday dumating na so 1day lang kinabukasan nasa recipient n ... bakit ganon nasira?? kita naman sa picture at convo namin maayos kong ipinadala saka medyo matigas na bagay din po yun hinde basta basta masisira bakit naman ganon LBC???? nag reklamo n ako sa FB page nyo...
cop refund
Mag ask lang po ako. Bakit po ganun palagi kayong offline simula nagstart akong magship sa LBC hindi ko parin nakukuha yung mga refund sa mga COP ko. Tuwing pupunta ako offline. bakit naman po ganun? Kapag magbabayad ako ng shipping fee ang bilis tanggapin ng pera. Kapag kami na yung magrerefund offline lagi. Nasasayang oras ko sainyo kakabalik balik sa...
Read full review of LBC Express and 1 commentnegros occidental
Meron Po akong cash on pick up sa branch sa name ko...shelo Marie Lagansua Hindi q Po mkuha Kasi andito nku sa UAE ng send ako nang authorization letter and copy nang i.d ko dito sa UAE pero ayaw tanggapin. Bakit ayaw nila tanggapin ngpadala na nga nang letter kailngan na Yung product gamit Yun sa puppy ko ilang days nang wlang gamut pinapabalik balik pa...
Read full review of LBC Expressnintendo switch game
Bat sobrang tagal ng serbisyo nyo? Pina ship yung item dec 9 2019, ano na mgayon? Dec 19 na wala pa rin? Di pa ma contact lbc napaka bagal, 2 to 3 days daw? E 10 days na. Quezon city to samar. 2 to 3 days lang. Bat umabot ng 9 days? Ano ninakaw na? Nawala? Ano nman binayad ko na pinag ipunan ko pa? Gawan nyo nman ng paraan para ma contact kung ano na status!
cut-off time
Today, i have been to 3 LBC branches here in Pque with no success in sending out a parcel, one in Jaka plaza (branch closes at 7pm and i arrived at 6pm so i understood why theyplaced the cut off sign when i came in) the branch inside Puregold pque is off line for the nth time so i went to Waltermart branch w/c closes at 9pm. I arrived at the said branch at...
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3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:
- Service issues: Delays, lost or damaged parcels, or poor customer service.
- Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
- Nature of the issue: Describe what went wrong with your delivery or service experience.
- Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
- Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
- Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.
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9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.
Overview of LBC Express complaint handling
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LBC Express contacts
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LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
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LBC Express headquartersSM City Cebu, Cebu, Philippines
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LBC Express social media
Most discussed LBC Express complaints
My son called me a liarRecent comments about LBC Express company
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