LBC Express
reviews and complaints

Hi..just wanna ask kung san branch or warehouse yung parcel ko with a tracking number [protected]..supposedly door to door delivery pala yan eh ndi kumple2 ung address na naibigay ko sa friend ko..kahapon pa ang delivery nyan oct.18..ndi man lang ako kinontak ng lbc kung san ko pwde ipickup..please do contact me kc my information naman dun sa parcel ko..

My documents were misdelivered to another address. My tracking number is [protected]. This happened on Oct. 18. The recepient, Donna Roces-Valdez is waiting for this the whole day since this is urgent but the courier delivered to another place. I want a refund for this as this is tantamount to non-delivery. Hoping that this will not happen again as I have patronized your services much but now contemplating to enlist the services of other couriers.

Good Day! Nag pabook ako nung oct 15 2017 para sa Aircargo at Seacargo ang sabi sa akin ng customer service nyo oct 17 ang pick up no spacific time. nag advice pa ako na ang flight ko oct 18 kailangan ko kako makuha yung boxes ko ng on time. the whole day yesterday tuesday nag antay ako walang dumating na kukuha ng box ko. hindi reason na madaming pick up kaya nga may mobile na kinukuha ang CS nyo para tawagan ang client kaso wala ako natanggap na tawag. nasayang ang mga lakad ko kahapon dahil kakaantay sa sa kukuha ng box ko. nakailan tawag din ako sa CS nyo para makipag coordinate dito sa riyadh para mapick up ang boxes ko kaso walang nangyari. ngayon umaga tumawag ako ulit para makuha itong mga box ko nag advice ako sa SC nyo na dapat before lunch makuha ito. be professional once na nag commit kayo make sure na magagawan nyo ng paraan na makontak ang client nyo. Salamat!

Good morning, just want to ask how come my parcel waa changed to a different address? My tracking# is [protected], which was given to me by sonic express thru pm sa fb kasi it was originally from them and forwarded to lbc. Now my concern is, how come na nag iba na po address ng deliveran ng parcel ko. From lbc shorthorn qc (Pick up place ko) to lanao del norte (For delivery na sa palce na yan)? Sino po nagchange ng address na sana ay para lbc shorthorn? Sino po ba may mali o nagkamali lbc or sonic express? Na pm ko na rin ang lbc and they are the one who confirmed that it was for delivery to lanao del norte upon checking the status of my parcel while we are chatting. Nag tanong ako bakit ganun ang nangyari, have send screenshots to lbc don sa sonic express na convo ko para makita na it was this courier sonic who gave me the lbc tracking#. Sana po ay masagot itong concern ko, kasi baka mapunta ung parcel ko sa ibang address.. Hope to hear feedbacks from your good office. Thank you!

Hi! this is regarding one of your branches in Upper Calarian near ICAS school in Zamboanga City.
My sister sent money to my mom worth one thousand pesos take note php 1000 .She went there with her valid ids and tracking number just to be saddened to find out they are asking her to provide a baranggay clearance, this is absurd and very unethical .My mom had to go back home which is kind of crazy because she needs to pay to get a baranggay clearance and it will take 40-50 minutes ride just to get to back and forth since that was the nearest branch to our home.Aside from your people asking a lot of question like the name of the sender which is eventually in your records already asking where it came from and sometimes you even ask the customers to tell you where the money came from?the hell!if I sent over a php 100, 000, one hundred thousand pesos probably you are entitled to know where it came from.but then it never happen with me doing it in any banks.JRS express is blooming back due to your insecurities and a lot of customer complains where in within your company premises the customer's packages been open and a lot more unethical stuff your company has made.I hope you can do something better .don't annoy your customers because we are the reason why you're there still standing.The last visit I had to one of your branches was horrible!i arrive 5:45pm and that branch is supposed to be open until 7 or 8 pm but your personnel said it was already cut off, when I ask what time they cut off, he said 6pm.which in return I said I still have 15 minutes before your cut off.which he ignored and went to his damn paperwork!brushing me off like some [censor] he dont care because he just said he needs 30 minutes and get back to me, i waited and i was [censor]ing impatient already!he made me wait or 1 [censor]ing hour!I hope you go out of business tomorrow!some [censor] who works for you! Im upset and i can say what ever!you guys deserve a horrible loss of time as well.

A very lousy incompetent lazy useless and worst delivery team just a simple one f*c*ing package they can not even deliver to an address that they have been delivering for many times and declare it as an unknown address?
They did not even bothered to use the cp number to contact the consignee and ask for direction if they are new delivery team that are not familiar with the place!
Mga walang kwenta! Ipapablocklist ko kayo mga peste kayo!

October 16, 2017, I went to LBC Lucky Gold Ortigas Avenue Extension Pasig and I was on a hurry due to the money I am sending to is for emergency and aside from that I need to report to work in few minutes. I filled up the forms and get my number immediately. The Customer Service are really slow as always since from the last year that I visited the said branch. Agents are all chatting causing of delays accepting new transactions. I already a bit irritated as again I'm in a hurry. Its just so happened that the preferred mode of payment is lbc and I'm so unlucky coz the said branch is the only nearest lbc from where I live. When it's my turn I gave my form to one of the agent and he asked if I have a a lbc card. I responded "wala po", then he asked me to filled up the form for a card. I explained that I'm in a hurry and a card is not necessary as I'm not a frequent client (due to their poor service). And even after explaining myself another agent said its needed "for loyalty". I guess she did not hear me when I said I'm not a frequent client. I ended up stepping out from the branch and unluckily they did not accepted my forms. First, they already wasted my time as they are so slow, secondly they forcedly asked me to fill up a form for a card, third - I bother someone to send money for me, fourth - I was late for work with accomplishing nothing. These employees does not know how to value their clients time. I am so upset, that would the last time that I will visit you branch again and would not recommend neither for my business transactions.

I would greatly appreciate if the said branch will have a full knowledge about my concerns and take necessary actions.

I dont know whats the cause of the [censor]ing delay! Panay akong update sa online hanggang ngayon still not ready for delivery. Nagmemessage ako sa lbc through chat.. But no one! No one wants to reply! Right now!
I dont want to make a complaint, pero kailangan ko. Sobrang nakakafrustrate maghintay.. Knowing na may naghihintay jan sa inorder na yan.. Its not about the money eh.. Its not about how big or small the amount is.. Its about the trust of the people.. At sinira nyo yung tiwala na binigay sakin nung pagbibigyan ko nyan...

Hello, I just wanna ask kung kailan ko matatanggap yung package ko? It was sent on Fri, Oct. 13 2017 and sabi I'll receive it daw the day after. Pero Saturday came and di ko nakuha, I tracked it pero it's in shipment pa daw, same thing pagka Sunday, now it's Monday and same status pa din. I messaged you via Messenger pero seen lang ako. And if you're gonna tell me na dahil it's a phone so it has been probably delayed for 1-2 day dahil sa strict airline 9policies and stuff, today is the fourth day now and when I track it, wala pa ring update. Help now please.

An item was shipped via lbc express on october 9, 2017 with tracking number [protected]. It has been 4 days and I still haven't received it when it was supposed to be a one to two days express delivery. When searched in their website, there was a shipment issue and was asked to contact their customer care. I already sent several emails but there were no replies. I tried to text and call the concerned hub (Lbc ortigas delivery hub), but still found no response.

My name is RoseAnne S., I am complaining regarding your employees in lbc branch from disclosing my information and my box to someone without my authorization and knowing till I discovered what they did last month in Honolulu Hawaii
( 2146 Kamehameha Hwy, Honolulu, HI 96819); (Phone: [protected]) With all do respect PLEASE take an ACTION about this issue this isn't right its my property and my information and my privacy. I believe I have right because It's mine and I pay for this.

My contact number is [protected] or [protected]/ email : [protected]@gmail.com

I'll wait for your response .

Sincerely, Roseanne S.

Hi goodafternun may I verify the delivery status of my tracking number [protected] according to you shipment issue I already informed and update the bdo credit card dept regarding this concern last september 28 about the delivery address, I informed them to deliver the item at our office address which located at unit 1501 15th flr. Jollibee center bldg san miguel ave ortigas pasig city, until now I haven't recieved the item kindly pls. Make appropriate action regarding this matter it's been a month i've waited, hope to hear from you immediately, feel free to contact me at my cp number [protected] for further clarifications needed thank you & more power to lbc! Hoping for your immediate response!

Bakit tinangap pa ng lbc solinad sta rosa at nag promised to deliver door to door sa batangas city kung hindi rin naman kaya at tamad ang batangas delivery hub.
Tracking no. [protected]
Sent date : friday 6 oct.17
At batangas delivery hub : monday 9 oct.17
No call from the hub to the customer.

Till now no delivery yet... what the [censor] is this courier company..

Kung may makakatapat sana kayo na bagong company. we will not use you anymore..

Putang ina nyo.

I've been selling on shopee for awhile now and LBC has always been the first option of the buyers for their orders to be delivered. At first it was okay but lately I'm having trouble with one of their riders during the pickup of the parcel. Usually, other riders would call beforehand or when they're already there to pickup the parcel. Some would directly ring the doorbell, but this one rider named ARSEL SANTIAGO wouldn't even contact me at all or announce his presence in any way. He would just leave the proof of delivery paper under our gate with him signing the paper on behalf of my name, making it seem that I PERSONALLY CANCELLED THE PICKUP. There's always someone in our house so it's impossible that no one acknowledged him if he really did attempted to pick up the parcel.

HOW COME EVERY OTHER RIDER THAT ATTEMPTED TO PICK UP THE PARCEL FROM OUR HOUSE WAS SUCCESSFUL, EVERY ONE OF THEM EXCEPT THIS ARCEL SANTIAGO?

This guy is seriously dumb and no words can explain how unprofessional and undeserving he is to be in such job. I believe that this is his THIRD TIME doing this, I only kept the two last papers where he personally cancelled the pickup. The first one, he DID pick it up BUT DID NOT DELIVER THE PARCEL TO THE BUYER. I wish that would LBC reevaluate their riders. Someone like ARCEL SANTIAGO is one of the reason why the company loses its efficiency AND customers. Well, LBC itself doesn't accomodate their customers well OR even accomodate them at all, I guess their employees took after their company as a whole after all.

FIX YOUR AWFUL RIDERS AND YOUR CUSTOMER SERVICE. Don't provide hotlines if you're not going to answer calls anyway.

Happens October 11, 2017.. i didn't receive my package and this is cash on delivery...tracking number: [protected]...i've waited all day for this package to be delivered to me...so why will you post a status that it was not delivered due to payment issues...Is this some kind of a joke? is the delivery boy of LBC Express lazy enough for him not to go to my house and report that i didn't pay my shipment..

I really had a bad experience with the SM Sucat branch... i waited for one hour then after my turn it found out that my package is not yet arrived. until now i have not yet received my text of what happened to the package and the where-about of my package.
that herbal medicine.
If may suggest when the volume of customers increase waiting for so long, why don't you separate the claimant and the sender of package. para hindi ma-apektuhan ang mga nagclaim dahil mas mabilis magclaim kay sa magpadala?
i am refereeing to
the SM Sucat Branch

Gusto ko lang malaman kung kelan ulit maidedeliver yung balikbayan box namin kasi pangalawang beses na nila tinatry ideliver sa address na nakalagay pero di nila maideliver because recipient is unknown at the given address daw. Dahil ang nailagay na address ng tita ko ay kulang Upper Kasinay St. Binangonan, Rizal lang sana ininform nyo kami na ganun ang nangyare kasi 2 weeks na yung box dapat September 27, 2017 natanggap na namin pakiasikaso naman po. Kung hindi ko pa trinace ang tracking number di ko malalaman na ganun pala yung address kaya di dumating dating ang kahon. Tumatawag naman ako sa hotlline nyo na 8585999 puro number busy.

Tracking Number: [protected]
My contact number: [protected]/[protected]
Updated Address: Upper Kasinay St. Darangan, Binangonan Rizal

Please let me know kung maidedeliver kasi ang tagal na namin hinihintay sana as soon as possible maideliver na sya.

Thank you!

I am really pissed off by your service. For three days everytime I went to your Branch in METROLANE P.TUAZON CUBAO and ALIMALL CUBAO your staff will asked "ANO PO TRANSACTION" will told them "RECEIVE PO NG MONEY"...your branch will only say "OFFLINE PO...DI PO ALAM KAILAN MAG ONLINE"
For 3 consecutive days Oct 07-8-9, 2017 OFFLINE.

What's going on with LBC? I just wanted to get my refund from LAZADA.
Your services now is so disappointing.

Lizzie

My name is Moses M. Mabana. I live in Talojongon, Tigaon, Camarines Sur. I ordered the product last Wednesday night, and said it would arrive from October 7-11. I've been waiting since then. I have been tracking it via the tracking number you have given me, and it says it has not yet arrived to Naga delivery hub. Hoping that this issue could be resolved as soon as possible. Thank you very much and have a good day.

Lbc tracking number:[protected]. Tumawag kahapun sakin ang lbc pero hndi ko nasagot kasi pinapatulog ko baby ko. So tinext ko agad. Hinintay ko tumawag ulit pero wala. Ilang beses ko na rin cya tinext pero walang reply. Bakit po ganun? Hinihintay ko order ko sa shopee. Extended na shopee guarantee kasi hanggang oct.9 lang so dapat matanggap ko na kahapun order ko. Casinglot tagoloan misamis oriental. E dedeliver pa ba nila ulit?