LBC Express
Reviews and Complaints

Ano bang nangyayari LBC? ang sabi ng sm center laspiÑas Oct 28 pwede makuha ang package. Bakit naging OCt 30 na? Anung kababalaghan ang ginagawa niyo sa mga packages na shiniship namin? Pinapakialamanan niyo ba? Nagkakainteres ba mga delivery boy niyo or mga crew niyo? Hassle ang ginagawa niyo sa mga customers niyo! 5days na inabot ng pinadeliver ko! And urgent yun!

Kapag hindi natanggap ng recipient ko ang pinadala kong phone. Ipapahanap ko ang nagdeliver sa Cebu branch. [censor] kayo! Pati crew ng fooda mart consolacion cebu lbc branch. magfafile talaga ako ng legal actions!

Oct. 24, 2017 nag pashipped ako ng package going to Boracay, the package contains US Dehydrated Potatoes. This package supposed to be needed for menu development on Oct. 26, 2017. LBC personnel in Shaw Blvd. Branch told me that it will take 1-2 days to receive it. However, Mr. Andrew Malarky, the reciever informed us that he hasn't receive yet the products. So what I did, I called LBC hotline, asked what exactly happened to the shipment. They told me that it's in Talipapa branch already. However, it was not shipped, because there's delay in arrival. Oct. 27, 2017, Mr. Adrew called us again, still asking for the shipment. I called the LBC Hotline again, and asked what happened, again they can't give any reason on why our product did not deliverd on time.

The problem is, we will fly to Boracay on Oct. 28, 2017, because Mr. Andrew will do a presentation on the menu. Since he hasn't received yet the product, obviously wala pa sya mapepresent .

Can we refund what we pay for the shippment?

This is such a bad service! I'm upset! this is a lost of business opportunity! we pay for our ticket just to meet Mr. Andrew Malarky.

So what else you can do LBC?

Ano po bang issue sa pinapadelivered? Lagi na lang may shipment issue! Binigay ko na nga yung full address ko hanggang ngayon wala parin? Pakisagot naman po oh? Mag 3 weeks na pong wala yung order ko.

[protected] ito po ang transaction number ko

This is delivery person be looking for to receive the order :) mandy l. Pagaduan.

Address line 1:
Blk-43 lot-1 asia 2 kapayapaan ville. Canlubang calamba city laguna
Landmarks: near triple a building

Address line 2:
Blk-8 lot-14 manfil kapayapaan ville. Canlubang calamba city laguna
Landmarks: store of vegetables, front of olartes pizza store

Thank you :)

What happen lbc? Kahapon pa dapat item ko pero nag update site niyo out of delivery ng 4pm then biglang nom delivery na! Lagi naman may lbc nakakapunta sa bahay nung nakaraan. Now trinack ko then nakalagay may issue na and need icontact customer service channel nag email na ko bagal ng response! Nasisira mga shopee sellers sa inyo integrated pa naman yung company sa inyo mahiya naman po!

Madami na akong issues sa LBC dahil kung hindi delay, hindi nadedeliver ung mga items ko.

Binlock ako ng shopee sa COD nila dahil failed ung 2 deliveries ko.

Matatanggap ko naman un, kung ako ang may kasalanan, pero hindi, kasalanan ng LBC. Maglalagay sila sa status ng page na "Pen No Paymet", nih hindi ko man lang sila nakausap o nakita man lang. Naka ilang tanong ako sa guardhouse kung may naghahanap sakin, wala naman.

Bakit pag Black Arrow, Air21 natatanggap ko? Friendly pa mga personnel
nila. LBC wala. Tss.
Nih hindi man lang ako kontakin na may item ako sa hub nila, na kahit Door to door dapat, ok lang kahit pick-upin ko nalang e.

Wala. Umaasa ako sa wala. Poorest service LBC.

Eto mga Shipment details ng latest kong failed to deliver items:

Order No. - 170911225509ebp - cancelled by shopee / Shipment no. [protected]-PFDL ---- [protected]

Order No. - 170911225509ebm - cancelled by shopee / Shipment no. [protected]-NBWT ---- [protected]

Tapos ngayon, naka pending na naman to,

[protected]

Jusko!

This is the first time na nangyari to sakin, kasi pag nagshop ako sa lazada they will inform me na dadating na yung package and best part is tatawag pa sila pag malapit na. Yubg delivery niyo LBC may nagmemesage naman na dadating na, twice na 2 days ko ng iniintay pero hanggang ngayon wala pa. Nakakaabala lang kasi, nagwowwork ka tas nakikipasuyo kana lang bg pag iiwanan tapos wala pa. Trinack ko yung package ko 10:00 am kasi LBC texted me at 9:23 am, nubg asa website niyo na ako 9:10 am your package will be delivered then 9:36 am shipment issue na. Please paki resolve kasi the sum of money we're paying is pinaghirapan yun, and yung abala din. Thank you.

This is my first time ever since na magshop ako thru online (shopee) wala akong nagiging issue pero this time nagkaroon so disappointed sa lbc expected ko na dadating sya oct 24, 2017 pero hanggang ngayon oct 25 wala actually nung isang araw pa dapat nadeliver na sya pero walang dumating na package same din dun sa isa ko pang package ganto din problema sana pakiayos nyo naman yung service specially sa bataan area lalong lalo na sa orani grabe nakakadisappoint talaga nakakadala na yung package paship pa sainyo lalo na abala na kasi kakahintay sa wala my tracking no are [protected]-AUSV and [protected]-QXHK as soon as possible sana marecive ko na sana yung package

This package was sent frim vigan ilocos sur to san jose del monte bulacan with tracking number [protected] was recieved yesterday october 24 2017 and was opened today october 25 2017 wheb the package was opened the bubble wrap was not covering the cellphone box my cousin when she send the package said that the bubble wrap was covering the cellphone box upon opening the cellphone box the cellphone samsung galaxy s7 was nowhere to be found i am writing this report as a complaint of your service pls find who is responsible and return the cellphone or else legal actions would be taken thank you

Ano po bang ibig sabihin ng shipment issue? Ini-expect namin na aabot yung delivery within this day, tas naka abot na sa area namin at biglang nag shipment issue? Anong ibig sabihin nito? Please po paki sagot po!
Aabot ang item ngayong araw na to October 25, 2017 at kagabi lang October 24, 2017 ay sinabi na Shipment issue. Please get in touch through our official customer channel. Anong ibig sabihin nito?
Ito po tracking number ko [protected].
Please resolve this issue po, hinihintay namin ang ipinadala sa amin kasi gagamitin na namin yun.

Hi LBC! COMPLAIN KO LANG YUNG PINADALA KO LASI NA PRODUCT FROM CDO TO BACOLOD CITY. IBA ANG NAKAKUHA! DELIVERY YUN AT DI KILALA NG RECEIVER KO ANG NAG RECEIVED NG PRODUCT. Pwede ba yun na iba mag claim? SANA NEXT TIME IBIGAY LANG SA NA AUTHORIZED NA PERSON! OR HUMINGI NG ID ! 3 DAYS NA YUN. AT D KO KILALA BUYER KO IN PERSON, BAKA SABIHAN PA AKO NA SCAMMER. Wla ba kayong pinaka madaling solusyon nito? Nakaka dis appoint.

I ordered some baLLoons onLine. and Like they (onLine seLLer) aLways do, they send me tracking number of the package so I couLd track it onLine. I never had probLems before with your service, tiL now. because up tiL now, the package hasn't been deLivered to me 2days upon receipt of the package to Lbc navaL branch, nava, biLiran. it says in your onLine tracking that the parceL was received at the said branch oct. 19, thurs at around 10p. m. my Location is onLy a 30min ride from this branch, but sadLy, up untiL now, no package yet. and I reaLLy needed those baLLoons today that's why I ordered ahead of time.

Tracking no. [protected]

A LBC Deliveryman informed LBC or our parcel status and it is reflecting on the online tracking that it was delivered and released to authorized representative one of our guards Michael Saquilayan with the parcel document on oct 19 at 6:12pm, but it was never delivered nor received by our guard Michael Saquilayan at the said day and time.
Please see attachments for time stamp. We call one of your hotline, and they where looking at the same tracking info. and said that it was delivered on oct 19.

We are at a loss with our important documents and this is the second time it happend to us. Just today Oct 20, at around 5:10pm - a LBC delivery may delivered the same package that was supposed to have been received yesterday. Your LBC deliveryman is using the same persons name as a authorized representative, even it wasn't him who received it and worst not the same day. Pls be adviced regarding this behavior of your deliveryman.

Important documents may get lost and people will be blamed because of this miss behaviors of your personnel. We trust that your company will do something about this, and make measures to correct this behaviors.

-Mega Tech Wires and Cables, Inc.

I sent to Ms. Jenelyn Santos of the Asian Development Bank my cash advance liquidation documents on October 2, 2017 to the ADB address in Ortigas. After 16 days, I did not receive any acknowledgment from her and I learned that she never received the documents.

I tried tracking the document movement through the LBC tracking system online but the tracking number [protected] indicated on the LBC official receipt cannot be tracked. I also repeatedly inquired from the LBC Sta. Lucia Mall Branch through my household help, Ms. Josefina Altamia who delivered this package to LBC, finally I talked to a Christian Barit of your LBC Sta. Lucia (mobile number [protected]) who intially refused to help me and even insisted that it is no longer their responsibility since the package is already in your main hub! what kind of service is this. I told him over the phone to expect a call from my lawyer. I referred the matter to my lawyer, Atty. Merba Waga who communicated with Mr. Barit. My lawyer texted back Mr. Barit's text promising yesterday to return the package to me today, October 20 and promising to call my lawyer within the day. Today my lawyer texted and repeatedly asked for the status of the package and he said they will pick it from your hub today-- it appears that he is giving me the run around. My lawyer texted and reminded him of the LBC's promise to return my documents today and he refused to answer after that.
These documents are very very important and if these could not be delivered I should have been informed so I can request the return of such. But to tell me that this is no longer your company's responsibility--- is this right? you have caused me so much time and disservice. Please please please return my documents right away.

I was tracking my shipment and it was stated on the site of LBC that it will be shiped yesterday dated oct. 19, 2017 then when i checked it there comes the note saying that shipment dit not delivered bcoz of payment issues? How is that then? What im supppsed to do? Because i choose the payment of "CASH UPON DELIVERY" wonder if you guys really understand that. Atleast enligthen me because i really need the item asap. Wasted my 2 days just because of that. Please give some consideration thanks. God bless!

Hanggang ngayon, wala pa rin ang parcel ko. Normally naman kinabukasan natatanggap na. Received pa rin sa branch yung status. [protected]. Kelangan ko mareceive yan bukas ng tanghali. Nakakabwisit na. TUmawag ako sa customer service niyo, wala naman masabing maganda, parang walang kaalam alam sa sinasabi niya.Wala kayong coordination, wala daw kayong contact sa warehouse kaya hindi nila alam. Ano ba namang klaseng customer service yan. walang kakwenta kwenta!

Hi..just wanna ask kung san branch or warehouse yung parcel ko with a tracking number [protected]..supposedly door to door delivery pala yan eh ndi kumple2 ung address na naibigay ko sa friend ko..kahapon pa ang delivery nyan oct.18..ndi man lang ako kinontak ng lbc kung san ko pwde ipickup..please do contact me kc my information naman dun sa parcel ko..

My documents were misdelivered to another address. My tracking number is [protected]. This happened on Oct. 18. The recepient, Donna Roces-Valdez is waiting for this the whole day since this is urgent but the courier delivered to another place. I want a refund for this as this is tantamount to non-delivery. Hoping that this will not happen again as I have patronized your services much but now contemplating to enlist the services of other couriers.

Good Day! Nag pabook ako nung oct 15 2017 para sa Aircargo at Seacargo ang sabi sa akin ng customer service nyo oct 17 ang pick up no spacific time. nag advice pa ako na ang flight ko oct 18 kailangan ko kako makuha yung boxes ko ng on time. the whole day yesterday tuesday nag antay ako walang dumating na kukuha ng box ko. hindi reason na madaming pick up kaya nga may mobile na kinukuha ang CS nyo para tawagan ang client kaso wala ako natanggap na tawag. nasayang ang mga lakad ko kahapon dahil kakaantay sa sa kukuha ng box ko. nakailan tawag din ako sa CS nyo para makipag coordinate dito sa riyadh para mapick up ang boxes ko kaso walang nangyari. ngayon umaga tumawag ako ulit para makuha itong mga box ko nag advice ako sa SC nyo na dapat before lunch makuha ito. be professional once na nag commit kayo make sure na magagawan nyo ng paraan na makontak ang client nyo. Salamat!

Good morning, just want to ask how come my parcel waa changed to a different address? My tracking# is [protected], which was given to me by sonic express thru pm sa fb kasi it was originally from them and forwarded to lbc. Now my concern is, how come na nag iba na po address ng deliveran ng parcel ko. From lbc shorthorn qc (Pick up place ko) to lanao del norte (For delivery na sa palce na yan)? Sino po nagchange ng address na sana ay para lbc shorthorn? Sino po ba may mali o nagkamali lbc or sonic express? Na pm ko na rin ang lbc and they are the one who confirmed that it was for delivery to lanao del norte upon checking the status of my parcel while we are chatting. Nag tanong ako bakit ganun ang nangyari, have send screenshots to lbc don sa sonic express na convo ko para makita na it was this courier sonic who gave me the lbc tracking#. Sana po ay masagot itong concern ko, kasi baka mapunta ung parcel ko sa ibang address.. Hope to hear feedbacks from your good office. Thank you!