LBC Express
reviews and complaints

LBC Mira Mesa, San Diego, California branch doesn't want to accept cash if I send money to the Philippines. We were told to fill up the form and we did with all our personal information and that was around late 2018. Up to now, we still couldn't use cash to send money...this is UNSAT.

I need the LBC staff or whoever is responsible on this issue to authorized us to use cash vice using our debit card account.

Your help is greatly appreciated.

Sincerely,
Joel Cepeda
Email: [protected]@pacbell.net

To whom it may concern, I missed the day of aug 28, 2019 lbc delivered my small box containing plants however I am out of the house, prior to that they called me and will deliver them the following day although it did not happen and I waited the whole day of aug 29, 2019. The content is perishable may rot if will take more time unattended. Kindly address my concern to bacoor city lbc, same city I lived. It will be weekend and I believe there is no deliveries. The plants will perish therefore. The cp# of the person who called me was 09569809922 if this will help and my number [protected]

FIRST IMPRESSIONS COUNT.

My first impressions of LBC Express UK were terrible.

I have all the evidence, including transcripts and audio of a call I received to prove something is very very wrong with LBC Express UK.

Clearly this franchise or satellite branch of LBC Philippines lacks professionalism, business etiquette and both the ability & intelligence to respond appropriately and intelligently to prospective customers queries and concerns.

*keep in mind, there are many negative customer reviews online that serve only to make new prospective customer nervous, and in need of having their concerns listened to and appreciated, particularly as on close research online it can be seen that one director to be a Bahraini and living in Bahrain, and the other seemingly of African decent and living in the UK. The latter with a rather ominous director record (with many resignations from a number of non related businesses as seen on Company House UK).

And if that wasn't worrying enough, there has been many resignations of Filipino officers and what seems to be be a Filipino Manager living in Italy.

Wow... Talk about confusing and questionable..

Any prospective customer would not be criticised by an intelligent and God fearing person for having concern, doubts and needing answers to certain questions etc before deciding to do business and putting the trust of their loved ones gifts in LBC Express UK.

However, the result of my attempts to engage with LBC Express UK with a view to gaining some trust and reassurances, we're only long delays, seen but unacknowledged messages and finally a buang and angry so called director (one called Larry Domingo) making an antagonistic, rude and ignorant telephone call to me from the safety of his home/office etc.

Behaving and provoking a heated altercation over the phone in a manner that I am absolutely sure he would never never dare to do to my face, going by his age and appearance.

Clearly an idiot who has brought LBCs credibility here in the UK further into question.

Would I recommend LBC Express UK? No way!

To Complaints Management Department of LBC Express,

I am writing a complain on how they handled our package containing important documents we urgently need. We request immediate re-delivery of our package today. Below are the details of our package:

Tracking number: [protected]
Sender: Michael B. Tabudlong
Receiver: Philippine Business Bank (The Fort Branch)
Receiver Representative: Allan U. Lucio

The delivery failed 2 times (due to holiday and a weekend date) and with wrong status update indicating document was already released to Arlene Poquiz. We called the Customer Care department and requested Archie Solelima, a CSR last August 20 to redeliver the package on August 22 but again the re-delivery failed for 2 days including August 23. Then we called again last August 27 requesting again for re-delivery but they said that they will coordinate again the re-delivery because of the processes and protocols they have. I also called yesterday and answered by a CSR, Brinette Pastrana notifying us that the package was in their Pending Department at Pasay and will take another 2 days for re-delivery which is on friday (August 30). She also said that August 30 will be the soonest possible due numerous pending packages on the said warehouse.

I believe we deserve an immediate re-delivery due to the long and multiple delays.
I look forward that complaints department will have immediate action on our request and issue above.

Thank you and best regards,

Allan U. Lucio
Philippine Business Bank
Corporate Banking Group (The Fort)
807-8845

The item received on August 27, 2019 @9:45 a.m. from that time up to 4:30 pm it was not delivered so I decided to pick it up but unfortunately the delivery in charge did not arrived yet so waited for him for 2hours and yet still, he did not arrive. I ask for some assistance from the people there and I did not receive any proper answer on when and the status of the delivery in charge to arrive. The people has poor customer service. Most of them were busy playing games, watching videos from thir cellphone. They did not even bother to inform us that they were not able to contact the delivery guy coz it was out of reach, if we did not follow up. Some of the deliveries we're back already in the office and even go home. Without being attended to, I left after 2 hours of waiting. Thank you

Ang tagal ng processing nila kasi nkikipag kwentohan pa ung cashier/teller sa kasama and akala ko first come first serve ang service nio? nauna ako magbgigay ng form sa teller kaso inuna nia pa ung sumunod skin na iprocess ang form. So un fair ang ginagawa ng teller. Sana naman imaintain yung first come first serve na policy and hindi pagandahan ang gawin nila

[protected] this is my tracking number for a shipment from a souvenier supplier from batangas to zamboanga city. The box was accepted at Bauan on August 20. The shipment was expected to arrived earliest 23 or 24 as verbalized by LBC staff. However, up until now the current update was still received at zamboanga distribution team and still has not arrived in zamboanga city. The wedding date was August 24. This is air cargo shipment..but 4-5 days still has not arrived. I am complaining for the delay of shipment, making it useless when it will arrived as the wedding has long been over. This is clearly a reflection of your poor service LBC! You just ruined a part of my wedding!

A. Alieto
averd.[protected]@gmail.com

Bat po gani to? Nag hihinatay po sana buyer ko sa misamis panaon campus
Ito po tracking number niya [protected]
Ito po complete address niya
*University of science and technology of southern Philippines (USTP) panaon University
Panaon misamis occidental
[protected]
Badly needed as soon as possible kadi yung item salamat po
Charlmagne P. Recent yung name

LBC Cabanatuan where is my parcel? 3 araw na akong naghihintay and yet wala pa din dumadating.

Everytime na itatrack ko sa website nyo, puro shipment issue. WHAT IS THE ISSUE? Pwede naman siguro kayong magupdate thru text or call.

Ang dami ng complaints about LBC, and siguro dapat ayusin nyo na management and systema nyo. Kung kulang kayo sa driver edi maghiring kayo ng madami para masolve na yang problema sa delayed deliveries.

Buti pa yung ibang courier company on-time ang deliveries.

Ano pa ang silbi ng door to door kung papupuntahin ka din naman sa branch ng LBC. Ang laking abala.

I've tried tracking my shipment but just a while ago its update was "Shipment issue. Please get in touch with us through our official customer care channels." What am I gonna do about this? I was not notified through call or text naman eh and complete naman po yung address ko. If you have trouble locating me, I can pick up naman po directly na lang kung nasang branch siya sa Gensan attached naman po ang contact number ko diyan. Thank you

Good day!

I was going to pick up my parcel (COP) but ur staff here in this branch won't allow me to received my parcel which is really important and urgent. As per ur staff there they wont accept because my company ID did not have a government number, what if wala nman talaga and everytime kumukuha ako ng pera at parcel sa branch na un COMPANY ID namn ginagamit ko! is it ur POLICY or JUST THE STAFFS THERE WERE JUST BEING SO RUDE? Please make an impact on this!

Lbc stupidity. We sent urgent hospital records to dr. Canal at x-ray dept of pgh manila. Your stupid lbc delivery man said that nobody knows the doctor there and asked another doctor and said that doctor does not know her too. Of course, so many doctors in a hospital. New and old. Intern or visiting. Stupid lbc delivery man not to ask the hospital x-ray dept or main lobby reception for more details. His stupidity is horrendous because
1. You can contact the sender of the pouch was not delivered and you stored it for weeks for what stupid reasons
2. You could have texted or call the receipt, dr. Canal to inform her of the delivery
Your stupid expensive rate, you do not have extra customer service to inform booth the sender and the recipient the pouch is accumulating dusts in your warehouse.?
That address is not that is it hard to find, fire that stupid delivery man who did not realise hospital records are urgent and lbc can not seat on it forever. We can file a case on your gross neglect. Thank you. Talking to certain in rea gallardo lbc iloilo e. Lopez branch jaro to deliver the package now. Do not be stuoid, find ways.

Hi! I am the shipper, hopefully my complaint will be addressed to the management of LBC. I've send the document dated August 15, 2019 until now the consignee haven't receive any.
I've been tracking the LBC and until now no deliveries have made, the courier don't even called the consignee. So what's the use of getting our contact #?
I've been calling your call ctr. 3x but nothing has changed, they only got some info then nothing happens. What kind of service "padala" you have? My goodness! LBC service sucks!
POOR SERVICE.

As per tracking status from LBC in the attached picture, the package was for delivery on Aug 15 within the day. I received a call from the recepient today, Aug 17, this morning the package was still not there. I went to the branch where I sent the package and true enough the staff informed me it was for delivery Aug 15. The staff at the branch sent an email to Cebu cargo team, as I was told while I was there but there was no response from Cebu. I was advised to call customer service to follow up. I did call and talked with Jah Irebaria and her supervisor Eric Devera. While they were nice handling the issue, I could not accept their "pasensiya napo" answer. I requested Eric to call Cebu immediately and he told me it was difficult to get in touch with Cebu. I ask if there is only one number he said yes...and I was really angry there is only one number for Cebu for LBC? I told Eric I could not accept the pasensiya napo if the package cannot be delivered within the day. I gave them three options where to deliver, but unfortunately Eric was not very helpful.
I am disappointed with LBC... I hope this is not just a pakitang tao that complaints are heard...looks like there are a lot of complaints already here but I have not read any resolution from the complaints. Can we be given feedback? Or is this just like complaining to the walls? I hope not.

I just want to file a complaint about the parcel I was supposed to receive days ago but it has been in Zamboanga distribution team according to the tracker, it was received there last August 10, 2019 but until now I haven't received anything yet. Please do make sure that the parcels you will deliver will be received on time! It is the first time that this happened to me with LBC! Most of my deliveries arrived on time especially those who do not stop at Zamboanga Distribution Center! Please improve your service if you want to have great costumer satisfaction!

good day. the mail man tried to deliver my mail last august 13 and 14 but I was not present on the mailing address to receive my mail. I waited on the 15th but no attempt of delivery happened. on the 16th tracking update said it will be out for delivery today so I waited but nothing came. evening of the 16th new update was shipment issue already. I chatted lbc in messenger and was informed it will be returned to sender and that i need to contact BDO about it. I need my mail, can I still get my mail? even if I have to pick it up, I would. its going to be too much hassle if it will be returned to bdo. please help. tracking number [protected]

I amexpecting for an update now my clients are waiting for the wardrobes that will use exactly at 7pm today as may receipt stated. Pls im begging you to give me an update with regards to this so that we can find and option and dont wait for it to be piicked up today . We badly needed the wardrobes now . The last update was 2am . I am eaiting for an update today

I went to LBC to pay bills (HDMF), at 5:44pm. I get my number and waited.

At first isa lang yung nasa counter (guy).

Then dumating si "ate girl". She called my number and shouted(angrily), "yung bills payment #xxx cut-off na kanina pang 5pm". Hindi pa ko nakakalapit sinabi na nya yan.

Its my first time here na magbayad, and i don't know na may cut-off. Wala din naman nakapaskil na sign regarding to that.

I walk near her (ate girl), and told her na, next time sabihin mo ng maayos, hnd yung nasigaw sya ng pagalit. Instead na mag-apologize na lang sana, she answered me, "galit ba yun?!". At mas lalo lang nakakainis.

Hopefully, you can teach your staffs na mas maging customer oriented and courteous. Please!

Rude LBC staff (lady) who insulted me with my query instead of answering politely. I was just confused of the number I'm supposed to write on my form since they told me i should avail of their LBC card. I asked for a simple question, i was replied with an insult! to my dismay, i left with a bad and horrible customer experience! LBC please take notice and dont tolerate this attitude of your staff! To the staff whom, i think have a habit of insulting people, just so you know, i know how to [censored]in read, im just clarifying things!

August 5, 2019

The Manager/OIC

LBC Express
GF SM Muntinlupa
Brgy. Tunasan Nat'l Road

Dear Sir/Mam,

I would like to file a formal complaint regarding the package that I sent last July 31, 2019 at around 2:30 PM with tracking number [protected].

The package contained 3 boxes of pure organic barley. The declared value of the item is PHP 3, 000.00 and the shipping fee is PHP 230.00. The consignee was my customer, Ritzil A. Pedrozo and the pick up branch was LBC Gaisano Butuan branch. The package was labeled as PUP @ BXU03.

My customer didn't claim it and I was surprised when she informed me that the said package was badly damaged due to rat bite.

Attached to this letter are pictures as proof of what had happened to the shipment.

The fact that I saw how the package was properly packed and labeled, and the item was in good condition with no damage or whatsoever. I never imagined that it would turn out bad. I chose LBC because I have high expectations that my package would be delivered safely, since LBC Company has excellent reputation in the forwarding industry.

For this matter, I would like to ask your good office to investigate this incident so I can have a fair reason and claim whatever I am legally entitled with.

Thank you for immediate attention to this matter.

Sincerely yours,

Sigfrid Gian Cruz