LBC Express
reviews and complaints

Good day, regarding my order from lazada order # [protected] with tracking # [protected], i have not received it yet, deneliver na pala nila sana last nov. 10 but i was not around for emergency reason. Sana po tinawagan nlang po nila ako since i put my contact #, i tried to track it but it was already arrived at scs returns. I am very worried because i badly need the item next week before nov. 20. Hope your good office can help me regarding this matter.

may complaint po ako about sa di dumating na order ko galing lazada at hindi ito naideliver dahil mayroon kaming pinuntahan sa araw ng delivery at ang tracking no. ko ay [protected] at sanay maideliver ito bukas dahil kailangan ko yung order kaya sanay ito ay inyong masulusyonan at ang location ko po ay sa may tapat ng seridon agrivet at ang bahay po namin ay sa may store po SISON STREET BACLIG CABUGAO ILOCOS SUR PO

Hello, Need help po about sa order ko from Lazada gusto ko lang malaman kung posible ba na Ideliver ulit nila yung order ko sa address ko kasi di ko na tanggap ngayon eh 11/13/17 di ko kasi inaasahan na magdeliver sila kasi gabi na so inisip ko bukas na siguro kasi sa tracking number ko nakalagay Arrived at GUMACA DELIVERY HUB. wala naman nakalagay na Ready for delivery. Please expect delivery within the day. kasi gabi na eh mag 7:00 PM na din nalowbatt. nalang phone ko sa pagiintay eh kaya pinatay ko at charge hinawakan ko nalang ulit ang phone ko eh 9:00 PM na ng gabi then check sa tracking number again nakita ko Ready for delivery. Please expect delivery within the day. / We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels. ito mga nakalagay sa tracking number ko posible ba na Ideliver nila ulit kinabukasan or ibabalik na nila sa Lazada? Pls! answer Thanks! here is my tracking number: [protected]

November 14, 2017
Around 4:00pm

Good day po!

Kasasagot ko lang po ng survey kaninang hapon pero dahil sa naexperience ko kanina sa isa pang branch ninyo e kailangan ko po silang ireport.

Ang babastos po ng mga lalaking teller or agent nyo sa branch na malapit sa SM Manila. I am very disappointed to their service and attitudes. They donot care about the stuffs of their customers and they even donot know the word "customer service".

Magpapadala po ako dapat ng mga gamit sa Baguio, LBC po ang una kung naisip. Ang ganda po kasi ng image nyo e. Yung mga gamit po na ipapadala ko ay mga gamit sa bahay at may kasama pong biscuit na party box. Hindi ko pa po naoopen yung party box. Pero dahil gusto masiguro ng agent nyo na biscuit tlg ang laman non e pumayag po akong buksan nila. Ok na po nakita na nila biscuits talaga ang laman sila pa nga po ang unang nakakita ng laman kesa sakin. Aba magagaling po akala ko ibabalik na nila sa lalagyan yung biscuits. Gusto pala nilang ilagay sa lalagyan yung ibang mga gamit. Iiibabaw nalang daw nila yung biscuits. Sabi ko po okay lng naman na ilagay nyo yan sa pinakaibabaw ng mga gamit basta siguraduhin lang nila na hindi madudurog yung mga biscuits. Ayon binalik po nila sa lalagyan yung mga biscuits. Yung ipapadala ko din po sana ay may kasamang 100ml na cologne, 50ml lotion. At 250ml na shampoo. Hindi po isinama ng agent nyo sa box bilihan ko muna daw ng lalagyan kasi baka masira o sumabog daw yung laman. Ang liit liit lng po ng mga liquid na yun. Nakaselyo pa. Binalot ko pa po ng plastic. Gasino na po yun. Sabi ko po balutan ko nalang ng towel hindi masisira ang lalagyan nun. Ok lng po sana tanggap ko na hindi pwede yung mga ganon kung hindi talaga pwede. Sinigawan po ako ng agent nyo sa harap ng isa pang customer. Dadalawa lang po kaming customer ng oras na yun. Hindi daw po pwede. Bilihan ko muna daw ng container yung mga liquids. Ayos lang daw na mapirwisyo yung ipapadala ko, wag lang yung padala ng iba. Ha? Okay lng ba yung mga agent nyo? Inisip at tiningnan ko ulit yung mga liquids na shampoo, cologne at lotion. Sobrang liit lang naman. Tapos sasabihan ka ng ganun? Ni hindi nga sila marunong maglagay at mag ayos ng mga gamit sa box. Siguro naman po nag training naman sila diba? Gasino na po yung pag aayos o paglagay ng gamit sa box. Pero bakit maayos pa ang pagkakalagay at pagpapabalot ng tinapa sa paglagay ng gamit sa loob ng box?

Nakakadismaya po ang mga agent nyo dun sa branch sa labas ng SM Manila.

Sayang po yung tagline nyo na WE LIKE TO MOVE IT!

Sana po wag nyo itong balewalain sayang ang imahe nyo.

I received this SMS last Nov.11 and earlier toady.
"Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P587.00. For queries, call [protected]. Thank you"

I supposed to received the item last nov.11 but according to your operator from shoppee app your delivery man failed to deliver the item because the HOUSE IS CLOSED. the truth is we are all day waiting for that item. Your delivery man didn't try to find my location. The branch is from Lbc Cavite North Hub.

November 11, 2017 at around 5:30 pm. FTI Branch near Puregold.
I supposed to send a parcel (1 catalog) to San Jose Dinagat Island, but the counter girl said there's no delivery in San Jose, I insist that the LBC San Jose will pick up at Surigao City. ( And then there was a short conversation regarding how to send the said catalog) The other counter girl who is very talkative during on her duty said, na strissed (Visaya diction)ka ba name noong counter girl na nag assist sa akin, ) while we are on conversation with the 3rd counter girl how to send the parcel ) the talkative girl repeatedly saying na strissed ka ba in visaya diction many times. When I looked at her I felt offended and in my mind she is bullying me because there was no other customer with conversation except me.. That's why i confronted her and I told her, if she's insulting me, the way I pronounce my tagalog words, and also told her please serve and treat the costumers professionally. I cancelled my transaction and left the area with a trembling angry personality. I hope and pray that you will make an investigation and action with this kind of employee to avoid anger between your costumers and company. Please don't ignore my personal complaint, so that it will not happened to others. Thank you very much.

We send our document to LBC Crossing Express last October 25, 2017
with tracking no [protected]

Below are the details;

Ediecres Esperanza
4935 Hangga Santa Rita Guiguinto, Bulacan

As per Mr. Esperanza he do not know the one who received the document under the name of Pidio Calayay .

With this, we would like to request to return the document to LBC Crossing ASAP.

Hoping for your immediate response regarding our complain.

Thank you.

Lanie Rodriguez
CP no. [protected]
Tel nos 373-0414/373-0417 to 19
Email add: lanie.[protected]@dxnphil.com

Tracking Number [protected]

Pick up: 18.10.17
Today: 09.11.17
The cargo has not been delivered to c.nee.

Since 1st stage, we will try to mail and call but no response. After a week, we have just known that DHL require additional document. We have provide document on last SAT 04.11.17. As tracking since yesterday, customer service team can answer only the shipment is tie-up with DHL as same as tracking in website.
- 08.11.17: shipment tie-up, customer service suggest to call to check again tmr.
- 09.11.17: shipment tie-up, customer service suggest to call to check again on Sat or next week.

We need more detail and closely monitor on this shipment with estimated delivery date.

Natanggap ko yon delivery parcel from davao in the name of my wife Luz Beltran from Reychie Vasques. Dapat po 3 pcs. Bag, 3 pcs paper bag plus 1 pc dust bag. Ng amin buksan 2 pcs bag, 3 pcs paper bag n 1 pc dust bag. Nawawala po yon LV bag. Ayon s supplier ko iniwan nya lhat sa lbc davao at pkikita ko po yon picture n pinadala sa amin n dapat n aming matanggap. Meron din po 2 picture n pkikita ko sanyo kung paano ko narecieved yon pavkage kung gano kalaki at taba nya. Nway sana bigyan ninyo ng agaran action itong complaint ko n i trust lbc.
Tnks n pls send me reply

Mario Beltran

Hindi daw liable xa sa pagkakamali nang lbc kaya hindi xa mag settle nang problema.. Bakit hindi ba xa empleyado nang lbc? Tang ina... Ang issue kasi nagkamali po ang LBC sa pag dispatch nag item ko napunta kasi sa ibang location.. So ang nangyari sinabihan ako agad nang tga LBC customer rep na..twgaan ko dw ang tao na nagpadala sa item ko at sabihan na pa balikin xa sa lbc branch na pinadalhan nya.. So parang hindi tama ang approach nya..dapat my gagawin muna xa na 1st step to solve d problem.. Kasi alam ko na meron yan ang lbc.. Sabi pa nya na matatagalan pa dw.. Ang sabi ko problema nyo yan kasi lbc ang nagkamali.. Wag mo sabihin na matatagalan.. Kasi ang tagal na nga dimating.. Tapos pg my problema..hindi pa dw xa liable.. Anak ng topa..

Nais ko pong ipaalam sanyo n kulang ng 1 pc. LV bag yon delivery kahapon nov. 7. Ayon sa aking supplier from davao n 3 pcs bag, 3 pcs. Paper bag at dust bag. Ng aming buksan 2 pcs bag, 3 pcs paper bag at 1 pc dust bag. Kyat amng pkkita sanyo ang video at picture kung gaano kalaki ang package pra magkasya ang 3 bags. Trusted po kmi s lbc kyat nais po nmin inform inyo ang davao branch kung paano nila nagpack ang package or number of items n nilagay nila. Naway mabigyan ninyo po kmi ng agaran action dto sa aming complaint. Nakapangalan po ky Luz Beltran at ang napadala reychie vasquez davao city. Package no. [protected]. Yon pangatlong picture ang dapat nakalagay s package kaso wala po yon black LV bag.

Dis is from bulacan galing occ mindoro ang sabione day matatanggap na namin ang pinashipment sainyo sabi sa tracking nio nasa guguinto at di daw mayidentify ang location... Haler lbc may contact number kau na kinuha bakit di nio tawagan taposnnagreklamo sa sender kung saan pinagdalhan anu sabi nananman ngtracking nio kami ang kukuha sa lbc kung san nio binigay anu ba yan binayaran kau for delivery not to pick up nakkakabastos na kau ha... sa susunod ho wag nio nalang kukunin ung contact number ng reciever kong di nio din gagamitin

My Tracking Number is [protected] named to Elizabeth Dollete..I am wondering why my parcel has not yet delivered when in fact I have very precise address written on it..and there is a contact number..why don't the delivery personnels call?I've been waiting for my delivery since Nov.5..Please LBC do something about this..how can I contact the LBC customer channel you are talking about in your website?

[protected] yan po ang tracking no. Nang parcel na nka pangalan kay mark Anthony gargoles, , 15 day na po ang lumipas hindi kp parin ma track yong parcel, , nag message po ako pero wla manlang sagot kong bakit d ko matrack at hanggang ngayon wla parin, , sana po bigyan nyo nang sulosyon ung problema namin kc matagal na po talaga ni hindi ko alam kong san na ang parcel, ,

Order Id Status.[protected]-XEFB
Tracking 03490771XEFB
Ticket ref ID 4988121
I am complaigning about the items that was picked up on Oct 29 and failed to deliver to my buyer on their first attempt Oct 31. I was waiting for a notification if their 2nd attempt via shopee app. The Status says Nov 2 in transit... so I reached out to shopee support. Nov 2, But they failed to respond to me. And I only got a response this morning. Anyway Nov 4 the shipment status was then updated to Expect delivery within today. So I informed my buyer that it will arrive nov 4. I was surprised that the parcel was returned back to me. And there was no notification on the app that it has been returned to sender so I can refuse. There was no 2nd attempt. Did not attwmpt to deliver to the customer and they failed to tag correctly. all taggings were incorrect. Can you investigate the rider or hub whose responsible for this? Its only last night Nov 5 that I received a return to sender tag on my shopee ship status. But tagging says Nov 4th not 5th. So they are incorrectly tagging it to make it seem like theyre doing their jobs. Frauding customers with incorrect information. This is veey frustrating for both me as a seller and for my client as a buyer. She was expecting the items and even stayed home all day from Nov 1-4 just to wait for her parcel. She also availed of her birthday promocode upon purchasing. Now since it appears to be cancelled items which I was not aware of because I didn't cancel. My buyer even tried to extend shopee guarantee. So I wanted to know what can you do about this. How can you help? Items were returned to sebder due to negligence and fraudulent tagging.

Kahapon dapat madedeliver yung akin but nung tinrack ko, 10 am ready for delivery na daw then 1 pm di daw matrack yung location ko. Buong address Naman na nakalagay dun kasama pa baranggay paanong Hindi matatrack? Kailangan na dapat yung laman nun kahapon Kaya maaga palang pinadala na. Thursday palang pinadala na Yun, Sunday na. Anyare? Laging ganyan. Last time nga, umabot NG isang buwan bago ko makuha. Pakiaayos Naman.

[protected] yan ang tracking no. Ko, hindi ko ma track sa site nyo ang parcel ko, 10 days na d parin dumarating ni hindi ko alam kong san na ung parcel ko, anong kwenta nang tracking no. Na yan na d sasabihin sayo not found, kaya pls naman sana ayusin nyo yong nangyayari kc kaylangan kuna ang parcel na yan wag nyo na paabutan nang isang buwan

my tracking number is: [protected]
it said that the recipient is unknown to the given address. and it also said that the house was closed the day before. I waited until now but I didn't got any shipment from u. my address is: 1830 D. G-Tuazon st. Sampaloc Manila, please contact me if the said address was different from the given address. thank you

My shipment is just a local one and it's been a month that i haven't received it. When I track it, it always say that house was closed and no one is there.. oh come on, I am on maternity leave and I'm just at home with helpers and parents around. That is too impossible! Been following it up with the main shipper and it says that its still with LBC so someone called me and asked the details of the house and landmarks so i said everything and yet come nov 1, tracking said recipient is unknown with the given address. How's that? Every mail and deliveries that we have especially from 2GO always arrive here in our house on time. Please make your delivery men work efficiently and make sure they do their job well. Please deliver my shipment asap!

I still Don't receive my parcel for like 10days now, I always calling and following up but still it's on the yakal warehouse.. what's wrong?! Why can't you deliver my parcel?! I have some deliveries from smaller courier but they're able to deliver my parcel in the next day or 2. What's wrong with LBC?! Your shipping fee is SO expensive but you can't deliver it on time and have a good costumer experience..