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Ladbrokes Betting & Gaming
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Ladbrokes Betting & Gaming
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134 complaints
8 resolved 126 unresolved
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1:40 pm

Ladbrokes Betting & Gaming - Betting terminal

Popped into shop after work to place a bet at Cheltenham, put an each way bet on a race which before they started they said there paying 4 places on, so placed my bet on the bet terminal an left checked result an yay finished 4th so went back to collect an hay presto no win 🤷‍♂️ Cause the bet terminal in shop only pays 3 places ? What! How hell does that work!the bet is still placed in shop!why would you encourage people to us a bet terminal an it pays less places! they put bet terminals in shop to make it quicker for you to make a bet not to rip you off! absolute joke!

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Ladbrokes Betting & Gaming - Withdrawal

No problems depositing, as soon as I win and try to withdraw the funds my account is put on a security check, I have sent all the documents asked and I am still being asked for more information. it is like they are reluctant to pay out and I have read the reviews and most of them are exactly the same issue as mine.

I was relying on that money and you don't understand what situation this has put me in my panic attacks are extremely bad.

[email protected]

07745882971

Laura

Desired outcome: To pay what is owed

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A
5:50 pm
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Ladbrokes Betting & Gaming - Agent at ladbrook Hurst Street Birmingham

Your Agent called Sharon at Hurst Street shop in birmingham is not helpful..rude and ignorant about betting machine ...rules etc.her attitudes is shocking and unfriendly. She first asked a customer to leave after spending a huge amount on gaming machine and he losts, and because of standing there watching others player from a reasonable distance, no...

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Z
7:29 am

Ladbrokes Betting & Gaming - unethical behaviour

I regularly use Labrokes in west granton road Edinburgh and picked two winners yesterday 6-08-21 as part of a Trixie. I took the prices of 17/2 and 16/1 and the returns should have been £80.75. I was offered less that half of that. I queried this and the assistant seemed lost and did not know what to do. after about half an hour she motioned me to a web page on the internal tv which said that rule 4 applied and little else. She then said that one of the races had a deduction of 10p in the pound while the other race had a deduction of 60p in the pound. This was not mentioned in the morning papers results nor after watching both races. So this stealth tax is imposed by the Book makers and seems not to be regulated in any way, yet the Blair Government removed betting tax. The punters who are at the mercy of the bookmaking cartel have no comeback on this kind of theft and just as bad the staff seem not to know anything either. I will not use Ladbrokes again as this is a crime in all but name and yet another way to rip the punter off. At least now there is the alternative of online betting where rip offs don't appear to take place and this make it up as you go along rule 4 is not used as a weapon to rip punters off. What a disgrace and Ladbrokes which are a huge institution and rely on working class people in the main to place bets should endear to steal by the back door.

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2:08 pm

Ladbrokes Betting & Gaming - Not paying my bet

Fernandes assist ronaldo today and yet I didn't get a pay out

Desired outcome: Want my money

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N

Ladbrokes Betting & Gaming - Nantwich branch/ disability discrimination

dear sir

yesterday 25th may 2021, i went into the nantwich branch of ladbrooks to play some slot games before my appointment { i dont live in Nantwich but live in Handforth} and i have visited the handforth and wilmslow branch quite a few times without any problems and am known by staff, ive also not encountered such discrimination.

i was ponced upon by a member of staff, i dont know his name and am presuming it was a manager but he was bald and in 30s immediatly asking why i wasnt wearing a mask. i explaind that i was exempt i was wearing my latyard, he said O.k and seemed to accept this. however 1 min later after i had put money in the terminal he returned to me not social distancing and in a loud voice asked if i had a mask on me, i said no i explained i have asthma and heyfever and also another private reason. he then told me he has asthma and pushed an inhalor in my face then asked me to leave, i was shocked and humiliated, this person simply didnt accept my reason even though they are not allowed to ask the reason for exeption he decided to humiliate me in front of everyone just because he claimed to have asthma but bravely wore a mask at work to whilst shouting inches from my face. i cashed my money out and noticed his co worker WASNT wearing a mask and all the other customers watched me be removed from the shop. this employee of yours also knocked on the plastic screen between us as well for some reason... i was so angry humiliated and felt very low afterwards, especially since i recently spent alot of money last week in the handforth branch of ladbrooks.

i intend to take legal advice about this bully.

yours sincearly Mr. Neil Templeton
123 woodstock court.
tatton road,
handforth
cheshire sk9 3se
TEL: 07726636314

Sent with ProtonMail Secure Email.

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Jun 27, 2021 10:35 am

Ladbrokes staff in my view are very hostile and cause nothing but problems with customers one is described as having blond hair and works at the shop in 105 Hope St, Glasgow G2 6LL she apparently tries to be very clever she explained you can only stay in the shop for 15 minutes I just said ok if you feel you have been treated unfairly or been discriminated with you can contact

https://www.facebook.com/DisabilityLawCentre/

https://www.disabilityrightsuk.org/equality-act-and-disabled-people

apparently its blatant descriminination and you should be able to get legal aid for a civil case against Ladbrokes please check it out in reality Ladbrokes are apparently very silly and I did give a lot of evidence to the Westminster Gov regarding the FOBTS which has now been reduced to £2.00 a stake my colleagues recently appeared on News night on Television explaining about FOBT machines, I have every faith more action will follow against Ladbrokes if you feel you are being intimidated you can contact the police Ladbrokes do not like police intervention as this is recorded as a crime statistic and will go against them for future licensing under the gaming board for Great Brittan anyhow I hope this info helps remember keep a note of everything they say or at Ladbrokes and it will go against for future gaming enterprises on a finally point Ladbrokes coral which is now amalgamated have been fined 4.4 million GBP as a gambling addict gambled away 98, 000 thousand GBP I hope these comment will help any future problems with this apparent betting company named Ladbrokes

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S

Ladbrokes Betting & Gaming - Failing to comply with self exclusion policy

I have tried to reach out to ladbrokes to resolve this matter since the 26/04/21. I feel ladbrokes have took advantage of a problem gambler and since this incident my mental state as declined.

On the 10.04.21 I reached out for support with gamstop who gave me advice and helped me to put a self exclusion ban in place with all online casinos I had registered with.

I felt this was in my best interests along with my families as I felt that while my accounts were open I had no control over the frequency or amount I was depositing .

It was getting to the point I wasn't Caring if I was winning or losing as long as I was able to play slot games.

After about a week of gamstop being in place I began to go on to check that my accounts had been blocked and started to delete the apps from my phone.

It was the I realised that ladbrokes had failed to close my account down and problems began again. I knew if i deposited and even if I won anything that I would not have been able to withdraw because of my ban.

Over a 12 day period ladbrokes allowed me to deposit over £2000 knowing that any winnings would not be allowed be withdrawn but happily aloud for the deposits to be made.

I got in contact with a member of staff from the ladbrokes live chat team on the 26.04.21 who confirmed that gamstop was definitely in place.

I then contacted gamstop on the 26.04.21 who advised me to email ladbrokes and send them a copy of my registration. I can also confirm gamstop also passed over this information to ladbrokes.

It was only after this email that ladbrokes saw their error and my account was then closed.

I feel extremely cheated by ladbrokes, I have been a valid customer for years and they failed to safeguard and comply with their self exclusion policy.

Desired outcome: An apology and refund of deposits made while my self exclusion was in place

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11:05 am
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Ladbrokes Betting & Gaming - Payment not received

On Saturday 10.04.21 I went online and opened an account with Ladbrokes in order to place a bet on the Grand National. I also did this with William Hill's too. As I didn't really know what I wwas doing and I wwanted to see which website seemed most user-friendly. I am a single, 71 years old female who hardly ever bets, except once every few years on the...

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G

Ladbrokes Betting & Gaming - Gaming machine

I cannot believe that you can play a machine and put £170 pound in it and never get any feature or any win over £3, and that never happened very often. I understand this may seem like sour grapes. But in all the years I have played these machines it has never been as bad as that! I shan't be back and I will be telling everyone how bad your machines have got. 80% pay out is just a bare faced lie in my opinion. Luckily I can afford to lose that kind of money but what chance do some people have. Just to add I have never complained about anything in my life regarding gambling cause as I like to say you pay your money you take your chance. But that just felt like a donation.

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Ladbrokes Betting & Gaming - About a possible fraud

I placed 2 bets on us elections these bets are not settled as there is evidence of a possible fraud and this is leading to the us courts involvement,

So one would think that ladbrokes would wait till the outcome of the court proceedings,

I am wiating on some sort of correspondence with ladbrokes but nothing so far.
I indend to wait 2 weeks before I go see my lawyer.

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6:33 am
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Ladbrokes Betting & Gaming - mistake on her stake by staff cost me £1400 winnings

On Saturday I placed a bet for £1.00 "Lucky 63" but a member of Ladbrokes staff in betting shop no. 1505 only recorded the sum of 63 pence on the system. As it has not been corrected by staff member and I had five winning horses out of six return winning about £1400 and has not been settled yet, I now wish to have that mistake resolved. I can be contacted on [email protected] to correspond on this matter.

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D
11:59 am

Ladbrokes Betting & Gaming - the grid / ladbrokes online

Put a bet on in my local Ladbrokes BTTS and Win and I said it would be 1-1 in Middlesbrough game going onto the 3pm ko I said BTTS AND WIN on WEST BROM and KILMARNOCK game both were sitting at 1-1 on the 71st minute ... I had been checking my cash out all the way through and getting straight on no problem to the grid from 71 minutes to FULL TIME nothing, thought it was very convenient that I couldn't get back on the Grid for the opportunity of a cash out just kept saying loading 😂😂😂 what a joke .. when I went on complaints it seems to be a regular accourance with Ladbrokes so I won't be back !

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4:13 am
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Ladbrokes Betting & Gaming - cash out

i had a 2.00 4 team bet on the 13/10/18 i was watching the cash out as it was up to 38 pounds then you changed the score on on of my bets to 1-1 the cash out went down to 4.80 it was in the 86th min so i cashed out when i looked on my bet history the gsme never went to 1-1 it should of said 2-0 the cadh out should of went up not down ...the fact is i had 2...

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4:05 pm
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Ladbrokes Betting & Gaming - gambling

I was self excluded with ladbrokes from 2015 onwards...when they merged with coral they allowed me to continue with them...enrolled me in a vip scheme which meant having to deposit and eager large amounts...they kept enticing me and even though they admitted they knew of my exclusion...i even called managers from both ladbrokes and coral and they said thi...

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L
11:00 am

Ladbrokes Betting & Gaming - ladbrokes false advertising

I was attracted to a Ladbrokes advert which appeared when I opened my Racing Post App on the morning of 21/06/18 which was advertising a promotion that a free £10 bet would be given for each of the 5 races after the first (2.30) at Ascot on 21/06/18 if customers opened a new account with the promo code CARD and placed a £20 stake on the opening race (2.30pm). I subsequently opened a new Ladbrokes account, deposited £20 using the promo code CARD and proceeded to place a £20 stake on the first race at Ascot (2.30). I did not receive the free bets on any of the following races and despite numerous attempts to contact you, your customer service team have been truly terrible and I have had to resort to lodging a formal complaint. You are clearly in breach of advertising standards and you have clearly misled me into buying your products/services with false promises of free bets. I therefore request a full refund of the £20 which I deposited with you as this has been obtained by yourselves through deception.

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2:05 pm
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Ladbrokes Betting & Gaming - i'm complaining about a bet I placed in 1 of your betting shops

I placed 2 bets on Sunday at 2, 05, and the 1 I'm complaining about 1 minute later it was a bet of 15 euro on the favourite at nass in Ireland it clearly shows 15 euro win on Broadway 205, nass there were only 3 people in shop at time and 1 girl behind counter I just finished work on building site next to job I watched race and when horse won I had to rush...

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8:02 am
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Ladbrokes Betting & Gaming - withdrawing my money

Won a bet which I wanted to withdraw but It won't let me withdraw so I went into the shop on my dinner break which I thought would take 2 minutes and a hour later and numerous phone calls I get told that I can't withdraw my money because you need a picture of ID so I now after wait 72 hours before I can withdraw my money which I was relying on to pay bill...

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S
4:46 pm
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Ladbrokes Betting & Gaming - fobt in waterloo station

Hello I spent over 400 pounds in a space of one hour today in your bookies on a machine I believe this is unfair and Ladbrokes took advantage of my illness of my gambling problem I want to know if I can provide nessary information and get a full refund. I didn't even win once and I have no money left to pay my bills I have no family and I am stuck. Pleas help me. I can provide the transactions on my bank card

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J
1:14 pm
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Ladbrokes Betting & Gaming - racist and rude member of staff / staff, no give my money from the machine

Good afternoon My name is John Popescu I leave in Swindon, I am regular customer Ladbrokes every week I spend more then 1000 £ gamebet on the machine. I have 2 hours in the shop in this moment and the man from here Paul from the staff he do not want to give me 15 £ how much I have in the machine. He said to me "Machine is locked and I can t give you the...

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R
2:49 pm

Ladbrokes Betting & Gaming - cash out

On the 26 th of march 2018 i have bet 40£ on 6 games, one of them playing that day and the next 5 on the 27 th of march 2018. The first game was a win and i had the cash out option for 71£ but i didnt cashed out. The next day on the 27th of march 2018 as the first game started my cash out war suspended by another match so i ve been to the nearest ladbrokes agency and explained to them whats happening. They called the customer service and let me talk to a guy, that guy told me that i made an accumulator bet and this is how it works but its not true it was not the first time beting i tryed to talk with him but pointless...in the end i was not able to cash out. Is there anything i can do to recover at last the money i lost if not even something more because at one point i would have a pretty amount of money to cash out. I have to mention that i was using the mobile app to get. Kind regards and i am waiting for an answer or advice of how to proceed next

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