The complaint has been investigated and
resolved to the customer's satisfactionResolved LabCorp — fraudulent billing
resolved to the customer's satisfaction
As part of a regular health checkup, my doctor ordered a series of blood tests. She provided me with a LabCorp work order that specified 3 different blood tests.
I took this work order to LabCorp in Greenville, Texas. The lady who dealt with my paperwork informed me that 2 of the tests listed on the work order would not be covered by Medicare and she printed out the Labcorp Form CMS-R-131 where both test were listed and I checked and signed the appropriate section – Option 3 – I don’t want the laboratory test(s) listed above. I understand with this choice I am not responsible for payment and I cannot appeal to be if Medicare would pay. I have a copy of that form in my possession.
This same lady assured me that the third test on the work order form WAS covered by Medicare, so I went ahead and blood was drawn.
Several weeks later I received a bill from LabCorp which listed 4 different tests had been performed on my blood. Medicare had been billed and had denied payment on all 4. LabCorp was billing me for everything.
This despite the fact that:
a) The work order from my doctor only specified 3 tests
b) I had signed LabCorp’s own form declining 2 of the tests
c) Their representative assured me that the third test WOULD be covered by Medicare.
d) They will give me no explanation of the fourth test appearing on their bill.
I have been in touch with LabCorp repeatedly, but no-one has shown the slightest inclination to sort this mess out. In fact I received a form letter in the mail from them yesterday explaining that the bills are for “Clinical Laboratory Services Performed at the request of my physician”.
BS – I have a copy of their Form CMS-R-131 here in front of me as I write, categorically declining 2 of the tests, while their own representative assured me that the third test on the work order was not a problem and was covered by Medicare.
Not only did LabCorp frivolously ignore the fact that I had signed their own form to decline 2 tests, they completely misinformed me on the third and also added a fourth test, apparently of their own choosing.
Stay right away from LabCorp. They are incompetent and unethical and their customer service is non-existent, nobody gives a damn.
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