Kroger
Reviews and Complaints

These drivers are terrible. I had ordered twice last night and both got cancelled. No reason or prompt. Then today looked promising and the guy checked out at 11:28. Says they are on the way after 12. Then says he took a detour at 1245. What?! Arrived at 1pm barely. And i’m on the phone waiting for customer service. Terrible english. Terrible help. And then placed on hold. Unreal. I will be going to the bbb about this. Terrible service.

I purchased a $100.00 gift card for Macys from Kroger. I went to Macys to use the card and card was voided with balance at 0. I called the number on the back of the Macys gift card and the Macys rep said that the card was void and to take the cards back to Kroger for a refund. So I took the card back to Kroger and they said since the card showed active that they couldn't help me. So I called Macys again while I was in the store with the Kroger manager Taylor and the told him the same thing. Taylor said that he was going to check on this and get back with me. Taylor was not helpful and keep giving me the run around.

Here's my case # [protected]

I have tried over a dozen times to resolve an issue with ordering online from kroger... If i make changes to anything my account becomes locked and no one but a certain dept can unlock and take care of my issue ... However even they are ineffective and as of now i have canceled my last order i tried to place on nov. 3rd 2023 and have place my delivery order with meijer with no issues whatsoever. My days putting up with kroger lack of customer service and issues with their odering process are over... I will be doing my online shopping with meijer from now on.

Your GG vegetables are advertised this week for 49 cents each. I cannot find them in the stores and they are being nasty when I ask for a raincheck. I have looked at both stores on Nov. 1, Nov. 2, and Nov. 4 and at Scottsburg on Nov. 2. You are about to lose a loyal customer over this! I am pissed at the way I have been treated and need to talk to someone ON THE PHONE! [protected]

Ex Frys employee. Left in March after 29 years. Retirement is better. Worked at stores 35, 55, 682 and 686. Managers picked on me for being autistic. Got sick of lazy kids who never got punished, health code violations that got ignored, managers that were bullies got transferred instead of fired.too much favoritism towards employees lazy relatives, being forced to collect shopping carts for 3 hours in the arizona heat all summer long. Being retired is better. Will never shop at any of your stores ever again.Albertson's,Safeway, Costco, Winco, Basha's, Aldi's,Walmart and Sprouts from now. Done with Krogery

Kroger employees are not trained on the imput of this card into their scanner, u have to get someone to help (THIS HAPPENS EVERY TIME I GROCERY SHOP), and they may fumble around and get it right after a couple of trys. Overall i have had to pay with my bank debit card, This is probably due to UHCs lack of communication with companies on how to or should they upgrade their scanners

Today, September 25, we arrived at the pharmacy at 100th and Wadsworth, Arvada, CO for a scheduled Covid vaccination. We had received email confirmations of these appointments on September 19 advising us of a $20 charge if we failed to make our appointment. We arrived 15 minutes early, only to be notified that there was no vaccine, that they had run out over the weekend, and "I was gone" and they have had problems with shipments. We had driven to Arvada from Lafayette. This is frustrating and disappointing that we were not notified that appointment should be canceled or re-scheduled due to lack of vaccine. This is very unprofessional! We would like a $20 refund since Kroger Pharmacy did not cancel the appointment or keep their commitment to provide us with a vaccine.

Thanks for your consideration.

I had a problem with them charging my Credit card rather than my EBT card . Have never had a problem before it is for a pick up order. I made hours worth of phone calls. I finally reached the manager Brandon, was told to come in the store to get it corrected. That was a pretty scary thing for me as I am on oxygen and had caught COVID there in November. So have been doing pick up since. As I can’t afford to be in crowds with COVID, RSV & flu going around. Needless to say Jen attacked me when she said I throw a receipt at her. Which I did not. I slid it under the cubby hole and it caught some air, so it was not intentional. But I was already not in a very good mood as it had been a hassle for 2 days. She jumped me so I responded. And was yelling at me as I left. Your customer service has been terrible for quite awhile now. New implementation are not really working for Krogers and u are buying more stores. Maybe you should take care of what you own first!

This morning I prepared myself a package of the Bananas & Cream, I have a package each morning, except this morning when I found a mouse turd, after I had eaten a few spoonfuls and I had to throw it out. I can't get it out of my head and I feel sick just thinking of it and how many times has there been some in my oatmeal especially my favorite the blueberry packages. I've always purchased Kroger brand as it was better than Quaker brand, but I feel like I just want beable to buy it again an the bad things is that I have 12 packages left, as I take then out of the boxes and put then in the refrigerator and throw the boxes out.