Kroger
reviews and complaints

Hi Kroger, I'm not really complaining about anyone or about bad service because I like Kroger. My problem is I can't go into your stores because all of your Shell Fish and sea food are in open coolers. You can smell it as soon as you walk into your stores. I had to leave out a few times because I'm allergic to the smell, and the shell fish. My eyes were bothering me and I was itching really bad. I was going to apply for a job, I'm retired, but I can't be in the store. I am 66 years old and if it affects me badly, what about young children that are allergic to shell fish. I think your shell fish should be in closed coolers, it can become a liability to you. I hope it never does. I'm just letting you know because I think it is a serious issue.

Thank You

Jacquelene Williams

[protected]@sbcglobal.net

[protected] Mobile

[protected] Home

Beaver Ruin Village store in Lilburn Ga...the women's bathroom in the back is DISGUSTING! This is not the first time that this problem has occurred. The toilet paper holders in the stalls are not used. Toilet paper rolls are hung all around the stalls on makeshift holders. This is GROSS! You sell food in this store and your toilet paper is literally swinging around the bathroom. This is my last time in this store. I have brought this up to the managers attention a few months ago and within a week the problem was fixed. But today... absolutely disgusting!

I shop at the Kroger's in Shelby Twp, Michigan, 23 miles and Hayes. I utilize on - site mobility electric carts. Carts at this location are outdated and typically run out of charge although they say charged. The store misleads customers thinking that the carts will provide the necessary mobility to complete shopping. On numerous occasions my cart runs out of charge leaving me stranded looking for a push cart. I'm disappointed that Kroger's has no regard for customers that require mobility in providing updated carts that provide the required reliability for a pleasant shopping experience. I do not have this issues with Meijers in my area.

- Prices in the name of inflation, are seen being exploited at large - by about 60% to 120% based on the products

- Labeling is seen misleading with regards to digital coupons that are made very hard to use for common use, as well as - price of labels to overlap a product not on sale thus, misleading

Just pay attention to each product price and while at the counter - better - avoid if possible and find an alternative - HEB or other - that may have fair practice and fair prices.

I bought a gift card for my mother for Christmas from the Kroger store at 4613 Marburg Avenue on December 16, 2022 at 8:26am. I loaded $100 onto it at the register and also bought a $40 gift card for my niece and loaded it. I gave it to my mother for Christmas and she opened it only to find out that it had a $0 balance after she tried to use it at two different stores. The card my mother had just opened had been used to purchase computer equipment. My mother is 84 year old. It had the card number [protected]. The card number that was supposed to be on the card and ended with the last four digits 0530 on my receipt per the customer service person was on my was [protected]. So this is the number that was verified by the person that you call on the phone number at the bottom of the Kroger receipt. The card number on the card my mother opened is not the same as the one on the receipt. I went to Kroger customer service and was told Kroger has nothing to do with the cards. I made a point of telling the guy that I have bought prepaid cards from Kroger for a long time and noticed they were always through www. prepaid giftcards.com not www.gift card mall.com. He told me Kroger just recently switched. I called the number at the bottom of the receipt and was given a number where they did verify the money was put onto the card that I had the receipt for ending in 0530 but said someone had used it. This is obviously someone working within the Kroger network because the person I spoke with sounded just like the young lady that gave me the bogus number to call that no one answered when I called it: [protected] I had called the night before and was given another phone number to call [protected]. She gave me the same bogus card number and a reference number. but when asked for the CVV code she said she couldn't give that to me. Tonight she gave me the same bogus card number and another reference number. Kroger needs to check into whomever is servicing their gift card customer service accounts and phone numbers. I asked the girl didn't I talk to you last night and a few minutes ago. There was a slight pause and then she continued. I'm certain it was the same girl tonight. I realized the card numbers that were verified by the person I called at the phone number listed at the bottom of the Kroger receipt doesn't even appear to be a 16 digit card number. Kroger is selling the product in their store so they should be responsible for making sure the product is a quality product as they do with other items they sell in their stores. When there is a problem Kroger usually does the right thing and makes it right. I hope Kroger does the right thing here and then I hope they stop selling gift cards if they are not able to do more with stopping the scams to customers that purchase them at Kroger. Today CASE# REF#[protected]

My husband purchased a $300 MasterCard gift card for me from Kroger #457 (1230 N Houston Levee Rd, Cordova, TN) on 11/2/22 and received an Activation Status Receipt with an authorization approval along with the gift card. The card was gifted to me on 11/3/22. The package was unopened and intact. I attempted to activate the gift card online at prepaidgiftbalance.com on 1/1/23 and received an error message. I called the 888# on the card and was routed to a Customer Service Rep. I was informed the gift card had been deactivated because there was attempted activity on the card in September 2022 and it was sold and loaded with funds in November 2022. This indicated fraudulent activity and thus the deactivation. I was told they would look into it but contact the store where it was purchased since the problem happened there.

I contacted Kroger Customer Support-Fraudulent & Lost Cards on 1/2/23. After providing the requested information, they informed me that the card showed the original $300 with no activity and to contact Prepaid Gift to activate the card. I explained I had already talked with them and the issue with the card. I was informed that Kroger has no responsibility for the gift card and I purchased it at my own risk. I asked them to assist me in resolving this issue with Prepaid Gift Customer Support and they said they would not be able to assist me. I was told that Kroger has no interest in tracking fraudulent prepaid gift card activities that occur with gift cards purchased from them.

I don’t know all the rules and protocol of prepaid gift cards. However, I do know that Kroger #457 was given $300 for a prepaid MasterCard gift card and now the card is useless. As a paying customer who had no role whatsoever in the fraudulent activity, I am caught in the middle with no one willing to assume responsibility for reimbursement or replacement of the gift card. If Kroger indeed has no further responsibility beyond selling the card, then they need to post notices in the store that informs the customer you are purchasing at your own risk and we will not provide any assistance if you have issues.

This is the second time once in brighton mi krogers and hamburg mi krogers, total bull, shop there all the time and more than enough money in checking account to pay grocery bill, no explaination given just cant take ckeck when krogers has taken at least 75 previous checks from me from same acct. Sincerely dissapointed and will consider shopping elsewhere

I've had two issues with the same young cashier named Maddy at the Elkview, WV, Kroger's. Tonight I was approached by a woman who asked if I had "taken pictures" of her cashier, which was Maddy. She also said "she's underage" I replied that I had not, and why would I, and that's a bit odd, don't you think. Maddy was helping us complete a transaction while I was on my phone, and her friend was watching me closely, which was odd. I don't know what the friend thought she saw, but I wasn't photographing anyone. I was taking care of my personal business. Furthermore, it's a Constitutional right to photograph anyone in a public place, let it be man, woman or child. I don't appreciate being harassed for something I did not do, nor do I appreciate my Constitutional rights being trampled upon by some woman at Kroger's. This is not the first time I've had issue with Maddy. I spoke to man who had started hanging out at Kroger's with the "teenagers" and told him that it was very odd for him to be doing so. I'm sure Kroger's has a no loitering policy as it is, but that man is a known pedophile and hangs out at grocery stores near teenage boys and girls. I was merely trying to let the guy know that what he was doing was not right, hoping he would stop and not come back. The following night, Maddy approached me while in line and told me that she thought I was wrong for talking to him. I looked at her and said that she probably thinks that because she's young and naive, but I then told her the facts surrounding this 60 year old pedo that she's been hanging with in Kroger's. Anyway, I've had it with this nonsense from her and her friends. I'm a veteran who has shopped there for over 20 years, and I want something done about it.

Readers may find it very interesting to know that the corporate headquarters of this company is entirely run by contractors (not employees). You may also find it interesting to know that the customer service department for this company is located in the Philippine Islands. This is an insulation process called hands-off management (got a liability, use a disposable employee). I will be sure never to shop here again.

i signed up for this once and canceled because of the service but i am disabled and do not drive and it is note safe to take the buss so i made the mistake of tiring this again first delivery was fine but the next two horrible fist the address is on the account second i live about 1.5 miles from the store they are trying to delivery somewhere 30 mins away not even the right street then when you call in you get the Philippines or somewhere other than here and they do not care oh so sorry is all you get and it happens again so i canceled again and will just go with Walmart at least they get my orders here and on time and no hassle so you made 60 bucks off of me but no more so sad i loved this company but even when you call the store they just do not care

My name is Vicki Faber DOB 11/13/1968. I contacted my insurance's preferred pharmacy to transfer my Budesonide RX 6589110 on 12/2/22. The preferred company was told this medication was not on my profile. On 12/5/22 I went to pick up my prescription and was told that the medication was not on my profile. Joy pharmacist, filling in at the New Lexington Kroger pharmacy, The pharmacy tech on for this evening also stated the medication was not on the profile. I called CVS with the RX number to transfer the prescription and the medication was on my profile. You should not have inadequately educated people taking care of such a critical medication for an asthmatic person. Now I am missing 4 doses of medication. I would like to know this will not happen to any other poor soul who doesn't know how to defend themselves. I also am a part of the kroger app for the pharmacy which is a wonderful program and as a registered nurse I recommend this program to a lot of local patrons. I will not be recommending any promotions or services going forward. Which I am a home health nurse taking care of literally thousands locally.

Usually I take my groceries to the car and pack in my own bags. Today it is cold and rainy in Little Rock @The Marketplace off Cantrell road. So I brought my bags inside to have them use instead of plastic. As I was getting to walk out the door I noticed my dozen eggs were on their side with an oatmeal box on top of them. Then I wondered where my bananas were…they were in the bottom of bag with my canned foods on top of them. Can you all please train sackers?

Ordered 3 bottles of Mc Cormick Perfect Pinch from Food 4 Less On Sept.24th at 2pm. I returned it because it took to long to deliver. It was returned on Sept 28th at 12pm. The order was fulfilled by one of their market place vendors. I have contacted that vendor, and they tell me to get my refund from Food 4 Less. I have contacted Food 4 Less numerous times and still have not received a refund. My order no was [protected].

Wednesday the day before Thanksgiving 530ish.

I was in my car when a man approached and located in her car on the phone. And walks off. I’m anxious and scared. But I think it’s better not to leave I could be followed so I go in store to pick up my shop. I’m on the meat department and the same man is following. I’m not sure what is going on. Come to find out it’s someone employed by Kroger security. This is harassment at its finest I’m targeted in my car never made it in the store and u tell someone located she on the phone and then I come in thinking it would be safer and I’ll be [censored]’s KROGER EMPLOYEE I thought you had to be in the store so they come outside why me is it mistaken Identity I shop there all the time. What is going on.