Kogan Australia review: Poor customer service and endless delays ( 1 comment)

I am extremely disappointed with Kogan's after-sales service and warranty process.

I purchased a phone that developed issues while still under warranty. Instead of receiving a prompt and fair resolution, I have experienced long delays, poor communication, and repeated inconvenience. My phone has spent more time with the repair centre than it has with me, yet Kogan continues to delay making a straightforward decision.

As an online retailer, Kogan should stand behind the products it sells and take responsibility for its customers. If this had been a physical retail store, I believe the matter would have been resolved much more quickly. Instead, I have been left without a reliable phone for an unreasonable amount of time while constantly chasing updates.

This experience has completely eroded my confidence in Kogan. A good warranty is only as good as the company's willingness to honour it, and unfortunately, that has not been my experience.

I would strongly encourage anyone considering purchasing expensive electronics from Kogan to think carefully about the level of after-sales support they may receive if something goes wrong.