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Sur La Table Customer Service Phone, Email, Contacts

Sur La Table
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www.surlatable.com

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2.3 3 Complaints
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Sur La Table Complaints 3

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1:42 pm EDT
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Sur La Table Will not price match despite claiming it does

Sur La Table advertises in BIG letters "Price Guaranty. We've never met a price we wouldn't match!"
They ask you to call their 1-800 number if you find a lower price. I did find such a price and called. They refused to match the price because the site was offering a promotional sale. Sur La Table claimed the regular price on the site was the same as theirs and they refused to match the sale price. So much for a price match guaranty.

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M
10:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sur La Table False advertising

Sur La Table advertises the pieces as signed by the artist. Once my order arrived, I opened it only to find that the pieces were NOT signed by the Nazari artist but stamped with the Sur La Table company logo. I immediately contacted the customer service department and informed them of the issue. I was that the issue and description had been corrected and that a representative would contact me the following day to discuss/correct the problem with my order. 3 days later I am waiting to hear and the pieces are STILL being advertised falsely, nothing has been corrected.

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J
12:00 am EST

Sur La Table Not interested in Canadian orders

I've been ordering from Sur La Table for years. I live in Canada, but all items are always shipped to U.S. addresses. Prior to Christmas, 2006, this was not a problem. This year, however, they cannot accept non-US billing addresses, even though the order is being SHIPPED to the U.S. After MANY calls to their Customer Service (daily!), it was finally straightened out and the goods were sent. But it is obvious that Sur La Table is willing to ignore 10% of the North American market when they are unable (or unwilling) to accept non-US billing addresses (even though I can walk into a US Sur La Table store and use my Canadian Credit Card!). Canadians - don't even bother to order from them!

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Bears1990
Escondido, US
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Jan 12, 2010 6:54 pm EST

According to Sur La Table, they can't take a Canadian billing address because it's considered international and very high risk. High risk for fraud. You can shop in any Sur La Table over the phone and place order to ship to United States Billing Address. No Problem.

Is Sur La Table Legit?

Sur La Table earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sur La Table to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Sur La Table is known for their high standards and safety. If you're thinking about dealing with Sur La Table, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sur La Table. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Surlatable.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Surlatable.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Surlatable.com you are considering visiting, which is associated with Sur La Table, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Sur La Table have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Sur La Table website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Sur La Table protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Sur La Table complaint handling

Sur La Table reviews first appeared on Complaints Board on Mar 2, 2007. The latest review Will not price match despite claiming it does was posted on Mar 24, 2014. The latest complaint False advertising was resolved on Jan 20, 2010. Sur La Table has an average consumer rating of 2 stars from 3 reviews. Sur La Table has resolved 1 complaints.
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  1. Sur La Table Contacts

  2. Sur La Table phone numbers
    +1 (800) 243-0852
    +1 (800) 243-0852
    Click up if you have successfully reached Sur La Table by calling +1 (800) 243-0852 phone number 0 0 users reported that they have successfully reached Sur La Table by calling +1 (800) 243-0852 phone number Click down if you have unsuccessfully reached Sur La Table by calling +1 (800) 243-0852 phone number 0 0 users reported that they have UNsuccessfully reached Sur La Table by calling +1 (800) 243-0852 phone number
    +1 (317) 559-2041
    +1 (317) 559-2041
    Click up if you have successfully reached Sur La Table by calling +1 (317) 559-2041 phone number 0 0 users reported that they have successfully reached Sur La Table by calling +1 (317) 559-2041 phone number Click down if you have unsuccessfully reached Sur La Table by calling +1 (317) 559-2041 phone number 0 0 users reported that they have UNsuccessfully reached Sur La Table by calling +1 (317) 559-2041 phone number
  3. Sur La Table emails
  4. Sur La Table address
    6100 4th Avenue South, Suite 500, Seattle, Washington, 98108, United States
  5. Sur La Table social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Sur La Table contacts
Sur La Table Category
Sur La Table is ranked 131 among 1606 companies in the Online Shopping category

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