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Kogan Australia Customer Service Phone, Email, Contacts

Kogan Australia
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1.0 364 Reviews

How responsive is Kogan Australia's customer service?

2 Resolved
361 Unresolved
Very poor 🤒
We don't know much about how Kogan Australia handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Kogan Australia and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Kogan Australia reviews and complaints 364

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K
10:31 pm EDT

Kogan Australia kogan 58" smart hdr 4k led tv

I have emailed have a reference #6819211 have sent 3 emails. The TV is no good and i want to return it and want you to send me the paper work to return this TV and i want to receive a refund.

The TV was delivered on Friday 20th - did not work from day 1 it is back in the box today is the 23rd.

I thought Kogan was a reputable organisation. I will never purchase another item from Kogan again. Do the right thing here and respond to my emails, send the paperwork and refund me.

Kimberley

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Jennifer Jane
, US
Oct 24, 2018 3:13 am EDT

Ours was supposedly a smart 4K HDR, but fails to display properly

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Jennifer Jane
, US
Oct 24, 2018 3:08 am EDT

We too have had issues with a KOGAN TV and they will only refund if we pay postage back. Sold us an inferior product at an onflated price.

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12:30 am EDT
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Kogan Australia kogan multipurpose 12 piece slicer

Just purchased another, slicer, cuber. Have had many over the last 18 months as they were great for cubing carrots, potatoes for cooking.

However the last 2 broke on the first cutting period. They seem to have changed the steel blades or plastic surround see photos.

Now useless. These items were a great help in the kitchen and the first few purchased lasted a long time with the lid/closer the first to give up. But to have the blades broken on first use is really unbelievable.

I have also tried another blade in the set with the same result.

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9:40 pm EDT

Kogan Australia kogan 75" tv

TV worked for 4 days and then picture and sound went. TV was picked up for repair, we were told it would take up 14 days to get an answer if it would be repaired or replaced customer service representatives wouldn't give any updates. 3 weeks later we are told TV has to be replaced. Now they are saying they can't deliver to our new address. Have asked for a refund a week ago and now they aren't replying to emails have sent 4. Tried calling customer service phone number doesn't give any options to talk to anyone or direct to the department I need. Will be going to the ombudsman tomorrow if I still don't get a response.
They have lost me ask a customer that's did sure, I will never buy anything from them again

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Angelily
, AU
Dec 09, 2018 9:25 pm EST
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Seems many of their tv’s fail in this way. I too had the same problems and now waiting for my ‘new’ tv to be repaired. Bloody ridiculous. Most companies would simply replace it.

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Jennifer Jane
, US
Oct 24, 2018 3:58 am EDT

Disgusting service from this mob

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2:03 am EDT
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Kogan Australia missing item

Order Number: WF29372P
date of Incident: 8.10.2018

I purchased a mavic pro drone, memory card, mavic pro carry bag and external hard drive on the 2/10/2018.
The items arrived.

All items EXCEPT the hard drive were in the postal packaging.
I have contacted the customer service team on several occasions and received no answers. I am constantly being redirected to the support team but no-one from the support team has contacted me.

I have included images of email correspondence (see attached photos) and my customer service numbber is: 6800 852

1 battery of the Mavic Pro drone does not work.
Have tried to talk to customer service several times.
With no real answers.
I am very upset, distressed and anxious about this ordeal .

I am requesting a full refund of products. I want to return the products. I took out warranty and given the lack of customer support, I do not want to continue with Kogan in the future.

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2:42 am EDT

Kogan Australia samsung galaxy s5 4g white

Received it on 10 Oct and discovered it cannot be charged. Lodged complaint with customet help and since have my received reply on return and Exchange.

I need that phone urgently as my current galaxy S5 is dying.

I have bought 3 items from kogan so far and this time I find that customer service or assistance so not user friendly. There is no number to call and no replies so far.

What is happening to customer and after sales service?

Help!

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12:14 am EDT

Kogan Australia samsung galaxy s8+ with factory problems, they refuse change it for a new one

I bought 2 Samsung Galaxy S8+ 2 months ago and a few weeks ago I realized that the one I was using had a problem with the screen: it was not glued to the phone itself on the bottom and you could see a gap between. They checked my phone and said it was a "minor" problem so they technicians fixed it while I was claiming a new one. They sent it back to me even when I told le them I was not going to accept a repair for a factory problem which was something they had to manage, there's no reason why I should asume that problem. They told me they sent my case to a "senior team member" and since then I've had no answer and they keep ignoring me.
NEVER EVER buy technology from this guys. If there's a factory issue they clearly won't make themselves responsible for that.
I kept the phone packed because I won't accept it with repairs, money back or new phone.

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11:41 pm EDT

Kogan Australia faulty television, repair time too long

Order VCRYKMDJ
After about one month my Kogan 65" Agora Smart 4K LED TV (Series 8 KU8000) (purchased on 30/6/18, despatched on 2 July 2018) malfunctioned. I was provided with software to reload which did not fix the issue. The unit was collected for repairs on 5/9/18 and I still have not got it back after 5 weeks. Kogan has been unable to tell me what the problem was or how long it will take them to fix it. After 4 weeks I requested a refund. Since then I have been offered an extended warranty and a bluetooth soundbar, which I do not want. I have requested a refund but have not heard back for one week now.
I have now lodged a complaint with Fair Trading NSW.
I would like a full refund of my purchase price, $907.99

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6:55 pm EDT

Kogan Australia pestill

purchased product on 24/8/18 on o/n W 6989 NPY Invoice [protected] paid on Papal.
I have had these 4 Pestill plugged in to wall for the best part of a month and the do not work as i have had a mouse over the last week in my house trying to catch it by traps
also quite a few cockroaches and other pests
Request to send back product and receive full refund. 10/10/18.

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10:18 pm EDT
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Kogan Australia t.v. repair on faulty tv still not done after 10 weeks.

Kogan has had my faulty tv for 10 weeks with no action taken.

My request number is #6549129

My return ID is RA 1270966

I believe that 10 weeks is way too long to address the faults in my tv.

Please have somebody make a decision on this matter. I am now of the opinion that Kogan are not taking this matter seriously.

My email address is [protected]@netspace.net.au

My phone number is listed in my profile.

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Update by Jeff Lovegrove
Oct 08, 2018 9:56 pm EDT

Your request #6549119 has been updated. Reply to this email to respond.
Note: Responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.
Faith (Kogan.com Help Desk)
29 Jul., 14:01 AEST
Hi Jeffrey,
Thanks for confirming those details.
Your return ID is RA1270966.
I returned my faulty tv 10 weeks ago and still no response from Kogan.
After 4 weeks I emailed and was told mt tv will still under inspection.

After 8 weeks I emailed again and was told that my tv was in the queue to be inspected.
Therefore it appears that my tv repair is in reverse.
Surely after 10 weeks Kogan can inspect my tv and make some kind of decision re a repair, a replacement of a refund.
10 weeks without any communication (apart from responses to me queries), may me believe that Kogan doesn't care about my concerns.
I respectfully request that somebody contact me and get somebody to act.
This is a very poor effort by Kogan.
Email address: jeffl@netspace.net.au

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12:20 am EDT
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Kogan Australia kogan 55' 4k led tv (series 8 ku8000)

Brought a TV, now the screen is not working. Have tried several things. No way of contacting Kogan. Have tried to email but still waiting for a response
Would be nice for a response to come through or have some way of contacting Kogan, as it may be a easy fix. Would like the tv to be fixed or sorted out before warranty runs out. If issue is not fixed will not be buying from kogan again as the customer support is not there.

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5:32 pm EDT

Kogan Australia kogan stand mixer whisk

Despite numerous emails to Kogan this year I still do not have a satisfactory response to my problem. You have replied that you have received my email and have provided me a case number - 6745778.

I purchased a silver Kogan stand mixer and after about 4 uses the whisk disintegrated. I require a replacement whisk please.

Your response has been an instruction to set up a TV stand which is inappropriate.

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5:12 am EDT

Kogan Australia dji spark

hi I purchased a spark drone back in july I have been carefull not to fly it in unfavourable weather so have flown it about 5 times, it now wont take off no matter what I do as it cant find gps signal so it spends more time on the ground that in the air I would like either a refund of my $ 669.00 or it repaired I live in Melbourne and don't mind dropping it off to the repairer, , this is a present for myself and so far am dissapointed can you help thanks

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11:19 pm EDT

Kogan Australia online express order not received, auspost doesn't have it, no phone number working

This is ridiclious. Ordered and paid for express for an air mattress to take on our holiday, paid for express postage, left warehouse on TUE, now it's Friday and we're about to leave and tracking hasn't updated since Tue, AP says they probably entered the number in the system but haven't shipped it out yet. Thanks for ruining our holiday. It says on the website item leaves warehouse 1-2 days after ordering, and from metro to metro express should take a day, max. 2, however nothing works. All Kogan's phone numbers are either disconnected or just the band message, and emailing the problem gives you the standard "we'll get back to you soon" inquiry reply. What a joke.

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Update by YvonneGAR
Sep 28, 2018 12:53 am EDT

Received email saying sorry sometimes things go wrong and as a gesture of good will they'll refund the express shipping in 3-5 days, yet no one can tell me where my item is, if it has left the warehouse yet or not, no reply when asked to redirect the parcel to our holiday address, very unhelpful.

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5:27 am EDT

Kogan Australia purchase and delivery of mobile phone

The advertised phone - Samsung J5 Dual Sim was advertised with "1- 2 business days leaves warehouse" and 3-6 days after dispatch delivery. Today 11 days after purchase I called Aus Post as for the past days I have been submitting my tracking number online and the phone has not gone anywhere. Aus Post explained that they have not received the phone. They have received the paperwork, but no phone. I email Kogan and they explain that its in transit with Aus Post. I call [censored]. Kogan cannot explain where the phone is or when I will receive it. Guys, Please beware, this is really bad business practice in action. Deceiving customers for a speedy delivery that does not exist. Go to the store of your choice and buy the phone - dont buy through Kogan.

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1:52 am EDT
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Kogan Australia karvsrcamra

Dear sir/Madam,
This wireless camera has been properly installed in accordance with your latest internet instructions (which are only slightly better than the ones which came with the equipment).
1 - I get a mirror image on the view screen and cannot find a way to correct this.
2- The red wire of the wireless receiver C is connected directly to the battery together with the red wire of the signal splitter/fuse B as per your instructions.
This means that the receiver is always getting power. It gets warm after awhile.
3- Is this ok and would it not drain the battery when the car is not used for a while?
4- I lost the fuse. Please advise its specs.
Please ensure that I get proper technical answers this time,
Regards,
Johan Sundermeijer

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4:10 am EDT
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Kogan Australia order number pafcqmja and help center request #6755805

I bought Mobile prepaid plan- Kogan Mobile Prepaid Voucher Code: MEDIUM (365 Days | 7GB Per 30 Days) -Buy one Get one Free.

I only received one Voucher Code and they only posted one Sim pack.
I have contact the help center since Friday 21 Sep 2018. They told me they will send another voucher code and post another sim pack to me within 24 to 48 hours. Now it is more than 72 hours and nobody reply my request. Keep saying the senior team will look after this. Then they just stop replying me. I felt so disapponited with the service.

Such a [censored] experience with Kogan(First time with Kogan).
Order number PAFCQMJA and Help center request #6755805.
Please check with your staff to make sure they are doing the proper job for your company.

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6:16 am EDT
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Kogan Australia atlas 2-in-1 pro touch screen notebook d500

I bought this tablet for an up coming cruise I'm taking with my Wife. This tablet has some issues with the video driver or the touch screen, it shows a pale screen with lines crossing the screen. I continue to restart, shutdown and to no avail. I'm at my wits end I have used it a few times since purchase but end up frustrated and use my phone as I am now. I will attach a video do you know of a fix or replacement.

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5:16 am EDT

Kogan Australia kogan 58" smart 4k tv

i am writing this regarding my order no : 9ZV3KEJC (kogan 58" 4K smarter tv).
i returned my tv on 05/09/2018 because i received a faulty delivery with too many problems on the product. today is 20/09/2018. its been 16 days already and i am still waiting for the final response from kogan.com. last time when they replied to our email they said that we have to wait for two weeks but didn't said any thing about what specifically they are going to do with my tv.
i am facing unexpected tension because of their mistake. i paid full price of tv and now they have my tv and my money both.there is no any phone number to call them to get detail information about my order.Every time when they reply the email either they reply with incomplete information or they don't even bother to reply my email after putting me in this unfortunate situation.
i am without tv in my home because of the negligence and slow processing of kogan.com. i cant even buy a new tv from elsewhere because i don't know if they are going to replace the tv or refund my money back.
if you are unable to replace and deliver my tv within this week then i kindly request you to do refund process. i hope this time you take my case seriously and solve my problem.
Thank you

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Sim76
, US
Sep 29, 2018 7:05 pm EDT

I am currently going through the same experience. A faulty TV on arrival. Hours of my time running through their problem solving tests. Then having to courier back the faulty TV. No information on turn around time. Kogan won’t answer any questions about time frame; won’t say why they can’t replace instead to tech assess; won’t even tell me a contact for a formal complaint. They have my money. They have the TV. They have complete control of the situation and the consumer has no opportunity to voice objections to their treatment.

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9:36 am EDT

Kogan Australia need to post back tv for repairs!

Kogan is disgusting. They have S phone number which then tells you to email. They can't even afford a call centre?
They asked to send some footage of the TVs problem with tuning. So I did. Now they want to test it and I need to wrap it up and rebox it. Are they frigging serious? I want my money back and take the shot TV with you! Refund me for my extra warranty that I paid over $100 for!
You are the worst company ever!
Come and pick up the TV yourself!

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10:43 pm EDT
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Kogan Australia my dvd player arrived and it doesn't work; laser dvd player with hdmi

I received my DVD player and plugged it in after buying a hdmi cord as it didn't have one and it doesn't work. The player makes lots of noises and doesn't play a DVD. I contacted your company via email and they told me to complain to the manufacturer which I did and they said that it's Australian consumer law that the place I bought it from must replace my purchase. Please call me on [protected] or email me [protected]@gmail.com ASAP.

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Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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