The complaint has been investigated and
resolved to the customer's satisfactionResolved Kmart:101 W. Lincoln St. , Merrillville — lack of help in store
resolved to the customer's satisfaction
To Whom It May Concern: I have been shopping at both Sears & K-Mart for over 30 yrs. The Merrillville K-Mart Store is somewhere I frequently go, & find the store itself, neat, orderly & with above average products. However, while I realize that all of retail is having it's problems, this store has steadily slid down a steep slope, & I cannot understand how it can continue like it is, & remain in business. I know nothing about running a business, but I know a poorly run one when I see it!
Last evening, I was at the jewelry counter for over 10 min., in plain view of the "Courtesy" counter clerk who chose to completely ignore me. After standing there (don't get me wrong, she was very busy) for said minutes, some older woman with gray hair came up to me & said, "may I help you?" I said, "yes, I need to purchase some jewelry." She asked me to wait, & proceeded to pick up a house phone, make a call & then said, "someone will be right with you." I stood for another 6 min. with no one coming over, & the lady who had made the call had disappeared. In the mean time, I saw that the Courtesy Desk woman had at least 6 (probably more) people in line waiting for her. I finally walked away. I had made $127 in purchases already, & was very tempted to leave without spending even that much, but decided that the items I had were necessities, & the gold earrings for my grandaughters would have to wait. When I went to the register to leave (the only open register, mind you!!) I complained about how ridiculous the store had become, & she told me, "well, if people would stop calling-off, we'd have enough employees."
With the economy as it is, I do not understand!! I am an R.N. & I know that if we call- off too much, we are fired!! What's the deal here? Why are these people allowed to screw up an entire industry? There are plenty of people who are in need of jobs. You better straighten out your H.R. Dept. before you start closing more of your store's doors!!
Thank you--Kathy Gregory
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