I was in the Kmart in Danville Va yesterday 12/21 at 1:19 pm Only 1 front register was open, with about 12 people lined up in it, since I only had about 12 items I walked back to electronics, there were 2 people in line. The cashier was very hateful, called the manager back there and told her that she couldn't do anything for people coming back to check out. I told them both they needed to open more registers up front, that it was riduculous to have only 1 register open up front at this time of the year.
I accidently left merchandise at the kmart store. I immediately called the store when I realized I didn't have everything when I returned home. They told me it was there. I told them to please put my name on the merchandise and I would return to pick it up. I live approximately 30 miles and I own a restaurant and returning as soon as I realized I left it there was impossible for me to do right away. I had christmas parties to take care of at my restaurant for two days and I could not return until the third day. When I returned they did not have my merchandise, but then discovered that it had been returned to the shelves. They did write down two of the items, but a third item was missing. The clerk said that it wasn't written down and she couldn't do anything about it. I think that this is very poor business on their part. I not only had to walk all the way back to the store to get my merchandise that I had left, but I didn't get all of it back or refunded. My receipt# is [protected].
I was shopping with a client of mine on Tuesday the 16th. He had a purchase order from DHHS for household items. He purchased a bed in a bag from the Auburn KMART. When he returned home he realized they had forgot to put the item in the cart. He had quite a few items and needed two carts. The following day when I went into work my client informed me of the missing bed in a bag. I called the Auburn, ME Kmart and explained my situation and the lady was very friendly, but placed me on hold to speak to another lady. They said they don't know of anything being left behind and asked me for my number so someone could call me back. They never called me back! So I called and spoke to a third lady. She asked what the item looked like and went to try and find it, while i was on hold. She came back and said she thinks she found one like i t but it was a twin. I informed her that he had purchased a queen. She said i will hold this for you in layaway and you can just come in and pick one up that you like. So it's Saturday and i make a special trip to Auburn 45 minutes to pick up my clients bed in a bag and... once a gain got the run around. I explained to the lady at customer service who got the manager. He went to check layaway to see if the set was there. I happened to see the guy who cashed us out. I had a feeling he would remember us since it was his first purchase order and he needed help form another lady. They DO NOT give out receipts so I have no proof that my client purchased a bed in a bag. The manager went with me to see if we could find the bed in a bag. They were sold out of the exact one my client picked out. I asked if i could just grab one similar and the same price. He informed me that i could not. The only way to get another one is have my clients caseworker dispute it with Kmart. In the mean time my client is left without a bedding set all because it was never put into the cart. You would think if something was left behind they would hold it for you . I asked what they do with things left behind and they said it goes into carts and then put back of the shelfs. I was not very satisfied with Kmarts customer service. How hard would it be to look up the purchase order with my clients name on it. Also ask the staff that worked that night about a bed in a bag being left behind. Surely someone picked it up and returned it. I personally will not shop at Kmart again unless this gets resolved. I will also make sure our agency does not get purchase orders for Kmart.
I received a bath gift set as a Christmas gift, but due to allergies, don't use many scented bath...
I went online to Kmart.com a week ago to look for a video game and was told it was out of stock and that I could sign up for a notification when it was back in stock. Signed up and received an email a few days later. Within 1hr of receiving email that it was back in stock I ordered online along with a few other items. Then a few hours later I was told that the item was in stock and my order for that item was canceled, but not the other items. I immediately called Kmart, within only 3hrs of the order being placed originally, and they told me that it was too late and that the other items would ship.
I am being told now that I have no choice but to try to catch the UPS man or if they leave the package to contact them and have it returned. This is going to cost me time and potentially money if I have to take the package to the UPS facility. It is ridiculous.
With money being at a low, you would think that customer service would be at a high. Not in brevard nc, kmart...
I bought a microwave oven at Kmart 6 months ago, it just stopped working. I got out the book, spent an hour on the phone with Sears/Kmart customer service, got transferred 3 times, and ultimately ended up with "D. J." from Kmart Customer Service. I told him the microwave was 6 months old and I had the box. I told him I did not have the receipt, I said if I take it back to Kmart, will they exchange it for me? He said yes, just take it back and they will exchange it. My car is a long walk from where I live, I lug this huge box back to my car, up to Kmart (Streetsboro, OH) and in to the store, for them to just tell me sorry, we have a 90-day return policy. Then, why after I spent an hour on the phone would the customer service guy tell me to take it there? I never would of gone through all that trouble otherwise! The store manager; Chris Flood, was quite a little twerp. Went back home called customer service and all I got was I don't know why he told you that, but you'll have to call the manufacturer (Kenmore, I don't recommend them) and get it serviced! It supposedly had a 1-year warranty when I bought it I canÃ¢ï¿½ï¿½t believe they wonÃ¢ï¿½ï¿½t exchange it Ã¢ï¿½ï¿½ Microwaves should last longer than 6 months! I donÃ¢ï¿½ï¿½t want to know where I am going to have to drag this thing next and how long it will take. I am so pissed! I use it everyday.
Do yourselves a favor people; shop Wal-mart, the customer service is much better. No wonder Kmart was going under until Sears bought them, now I hope they still do.
my complaint is about the manger at the kmart store 3029 -----recept# [protected] --12/13/08 2;05...
I went in the inverness store to purchase a neclace, I waited for 20 minutes, I then went to look for some shoes, I came back waited for another 25 minutes, still no one came around.
I then left my cart and walked out the door.
Just remember word of mouth is the best advertising there is.
I was in there on dec 09 2008. The number of the store is 9793 in inverness fla.
I would appreciate some feed back or some kind of an explanation, because I enjou shopping at k-mart far more then I do even wal-mart.
Thank-you for your time r. Mathis
Lake panasoffkee fla.
i live in greene county pa, and i had a laway put on in uniontown pa kmart, i was told i needed to have my layaway out by dec.5 i traveled about an hour to get there stood in line for almost 3 hours it was about 10 till 10 pm, and im told i wasnt getting my stuff cause they were closing at 10, told to come back next day first of all i dont drive had to get a way there and then be told i wasnt getting my stuff was a bunch of bull ###, found a way back up the next day and it was very bad driving conditions we slid all over the road saw 5 wrecks and one was almost us, but i will never and mean never use that store to do business at again and would not recommend it to any one elese either that was just ingorant and inconseridate of the store, it is christmas and they were getting my money.with gas prices and the econmy it is hard on myself and a lot of other people.will never use kmart to shop again.
I went thru the check-out and paid by check also showing my drivers license. Cashier jody said it wouldn't except my check. I said "why not" she said it doesn't tell me, just call 800 number on back. I paid for my purchases with cash that I didn't want to use. That was so embarrassing. I have never in my entire life had that happen before. The check-out lines were long and everyone was getting mad that I was taking so long. I called the 800 number and they told me that an extra 4 was added to my driver's license number, that is why it was rejected. It was the cashiers fault for not doing it right and caused me all the aggravation. Next, I called the store to talk to the manager, the girl who answered said to hold on. For 15 min. I held on like a fool.. And no one picked up. This was totally uncalled for. I am fed-up with being treated this way.
Made electronics purchase and got receipt that offered a possible $2500 gift card for completing an on-line customer service survey. After finally getting to the survey there were some suspicious instances during the survey whereby you cannot continue without giving information that has NOTHING to do with customer service at K Mart or anywhere else!!! This needs to be inquired about by someone in law enforcement, fraud division.04fdc
We went to K-mart and we saw what we thought was great deal for Olan mills pictures . We went On a sunday at...
I recently purchased a pair of gold hoop earrings at the Walnutport, Pa kmart. I received a receipt to enter a sweepstakes for 2, 500.00 if I filled out a survey. When I reached the page, I was directed to, the content was strictly about joining other surveys and I was unable to fill out the survey for this store. To me, this is false avertising as well as a scam meant for people to join other surveys.
I went to pick up my layaway, the cashier name brandon, took my money had me to wait for my boxes, ask me to step to side so he can wait on the costumer, I step out of the way, checking my packages, I noticed all my items was not there, brandon check my receipt, said because I step away from the register I have to wait, the other guy who brought out my boxes is the one who will have to go find the other missing items. After 45 to 50 minutes waiting I call for a manager to come to the layaway area, told my story, she ask brandon, who is looking for my other items, he said the guy name, but come to find out the other guy was on lunch, not in the back looking for my lose items. Total wait time 1 hour 15 minutes I had to wait all this time when no one was looking for the lose articles. Very dissappointed with kmart.
KMart values your feedback: Tell us about your experience & you could win a $2, 500 KMart gift card. Within...
I was shopping at the local Indiana, PA store. Checked products when I arrived home and found that as I was removing the paper sale price, the original tag under the sale tag was $3.00 less expensive.
Merry Christmas...Scrooge must own KMART.
Will I shop here again...no!
Will I inform friends and family...YES! Will I inform management...oh, yea.
Really makes you wonder what else they overcharged you on.
As a single mother of 3 and not knowing how I am going to get any gifts for my children for Christmas I...
—i checked out and forgot about my 5. Oo off coupond, had 2 wait in line at service desk and then she gave me a hard time about using it, I didnt know she would have 2 ring every thing up again 2 see if I was able 2 use, I just did it at home and I qualified 4 the 5.00 off I spend alot a money in your store and I dont think that was right to make me stand there and listen to all her bull. What is she doing behind a service desk desk with a attitude like that?I walked out plopease address this as this isnt the first time I have had trouble there tyvm roberta scofield
had a swimming pool on layaway and went to pick it up clerk was a snot and treated me like I was an inconvenience they had put my "pool" back on the shelf as it was after the contract date to pick up. I didnt get a phone call and was home sick unable to pick up on the exact day. The clerk said well we will give you your money back except for the fee. She went to give me my money but had none in the drawer and muttered something. I was getting over being sick and asked her if she could look if it was back on the shelf and was in stock. She said I could look, she didnt offer to look and it was completely on the opposite end of the store. I noticed a manager that was at the end of the isle and I am sure he saw I was obviously not happy but he did nothing. I left the store thinking why wouldnt they call if there was only the last payment left? then two days later I did get a phone call to remind me to pick up my item. It was automated and I couldnt tell them that it was too late according to thier snotty clerk. bad experience and wouldnt recommend going to them for anything.