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On October 11, 2023, Kia sent a flatbed to my home at 122 Tristram Dr, Bozeman, MT 59718, to pick up my 2023 Kia Seltos (with approx. 1,200 miles on it), due to a recall regarding the electronic controller for the ISG oil pump assembly. My vehicle was taken to the nearest Kia dealership which is in Billings, MT, approx. 166 miles from my home.
On October 13, 2023, I received a text that an inspection was performed and a new oil pump was ordered; it would take a week, to a week and a half, to receive the oil pump.
I did not hear from Kia of Billings, so on November 6, 2023, I contacted the service department and was told my vehicle was ready to go, the new oil pump had been installed. I was asked if I had attempted to contact Kia Consumer Affairs to have my vehicle towed back to me in Bozeman. Of course, I hadn't, as I didn't know my vehicle was repaired! I was given the phone number for Kia Consumer Affairs [protected]. Thus began my ordeal of numerous phone calls to Kia Consumer Affairs, always being told a supervisor would call me back. I was given a case number: [protected]. My brother, Dr. Richard Nolan, had also called several times on my behalf, and was told the same. I never received a call back!
On November 10, 2023, I called Kia Roadside Assistance to have my vehicle towed back to Bozeman, MT. I was told since there was no Kia dealership in Bozeman, MT the tow would cost me $1,500! I cancelled the tow.
More calls to Kia Consumer Affairs only to speak with different receptionists, who told me I would receive a call back. I have never received a call back.
On November 22, 2023, I sent a fax to Kia Executive Customer Service at [protected] outlining the situation and my calls. No response.
I feel as though Kia has stolen my vehicle. I make payments of $611 per month to Kia finance, only to have my vehicle taken from me for almost 7 weeks with no replacement vehicle during that time, and Kia Consumer Affairs apparently denying bringing my vehicle back to me after their recall! The recall was not my fault, yet I am suffering without a vehicle for a great length of time. I am 73 years old, on a fixed income, and do not have a way to Kia of Billings, 166 miles away.
Claimed loss: Reimbursement of vehicle payments due to not having my vehicle returned to me...still not returned to me!
Desired outcome: I would like Kia to refund me for the entire vehicle and payments. I will purchase a new vehicle from another company who cares for their consumers.
