CB Fast Food Chains KFC Complaints #222-241

2023

Dinorah Luna of Manor, US

Jun 01, 2023 12:05 pm UTC

Verified customer

I've called on three separate occasions being on hold approximately 35 minutes, 45 minutes & 40 minutes respectively without assistance. I placed an online on on 5/30/2023 for pickup & paid online. When I went to pick up the order, I was informed that they didn't have my order - I offered to show them my confirmation on my phone but the person wasn't interested and just told me that they didn't have it. I was charged $31.79 for my order which has been deducted from my account; however, I never received the order that I placed.

Desired outcome: I required a refund of $31.79 and an explanation on why an online order was never received by the store.

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