KFC review: Online order placed on 5/30/2023

I've called on three separate occasions being on hold approximately 35 minutes, 45 minutes & 40 minutes respectively without assistance. I placed an online on on 5/30/2023 for pickup & paid online. When I went to pick up the order, I was informed that they didn't have my order - I offered to show them my confirmation on my phone but the person wasn't interested and just told me that they didn't have it. I was charged $31.79 for my order which has been deducted from my account; however, I never received the order that I placed.